Copyright 2015 McGraw-Hill Education. All rights resered. !o reproduction or distri"ution without the prior written consent o# McGraw-Hill Education.OrganizationalOrganizationalCultureCultureChapter 161$-21$-%Organizational CultureOrganizational CultureThe shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees1$-&Organizational CultureOrganizational Culture1$-5Observable ArtifactsObservable ArtifactsThe manifestations of an organizations culture that employees can easily see or talk aboutSymbolshysical structures!anguageStories"itualsCeremonies1$-$Espoused ValuesEspoused ValuesThe beliefs, philosophies, and norms that a company e#plicitly states1$-'Basic Underlying Basic Underlying AssumptionsAssumptionsTaken$for$granted beliefs and philosophies that are so ingrained that employees simply act on them rather than %uestioning the validity of their behavior in a given situation1$-(General Culture TypesGeneral Culture Types1$-)Specic Culture TypesSpecic Culture TypesCustomer service cultureSafety culture&iversity cultureCreativity culture1$-10Culture Strengt!Culture Strengt!'#ists when employees de(nitively agree about the way things are supposed to happen within the organization )high consensus* and when their subse%uent behaviors are consistent with those e#pectations )high intensity* 1$-11CultureCultureStrengt!Strengt!1$-12"aintaining a Culture"aintaining a Culture+ttraction$Selection$+ttrition )+S+*Socialization+nticipatory stage'ncounter stage,nderstanding and adaptation1$-1%C!anging a CultureC!anging a CultureChanges in leadership-ergers and ac%uisitions1$-1o$ %mportant is Cultureo$ %mportant is Culture&erson.organization (t is the degree to which a persons personality and values match the culture of an organization1$-15#o$ %mportant is Cultureo$ %mportant is Culture&