southern heat - summer '14 issue
DESCRIPTION
Southern Heat is a newsletter dedicated to highlight the national service work of dedicated National Civilian Community Corps (NCCC) members throughout the American South. AmeriCorps NCCC & FEMA Corps are AmeriCorps programs which reside under the Corporation for National and Community Service. In this issue, we highlight the admirable contributions of our members to the disaster recovery efforts in Tupelo, MS and surrounding rural areas; communities ravaged by tornadoes in late Spring of 2014. Questions or comments are welcomed. Please email Matthew Payne at [email protected]TRANSCRIPT
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AmeriCorps NCCC Southern Region Newsletter
CONGRATULATIONS CLASS 20A | ALUMNI SPOTLIGHT | TEAM REVEAL | DAY OF SERVICE
NCCC PAST & PRESENT
RESPOND TO DISASTER.
ISSUE TWO
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IN THIS ISSUE:
NEW ALUMNI SCHOLARSHIP
IT’S OUR BIRTHDAY
CLASS 20A SEND OFF
ALUMNI SPOTLIGHT
TEAM REVEAL
STORIES FROM DISASTER
CHOOSE FEMA CORPS
STORIES FROM DISASTER
DAY OF SERVICE
FROM THE FIELD
NOW HIRING
MEMBER DEVELOPMENT
STAY CONNECTED
3
4
5
6-7
8-9
10-12
13
15, 18-19
16-17
20
21
22-23
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TRADITIONAL MEMBER STATEMENT:
I’m a member of the National Civilian Community Corps, an
AmeriCorps Program. N-Triple-C members are 18 to 24 and
spend 10 months getting things done for America while de-
veloping their own leadership. We serve on teams to help
communities prepare for and respond to disasters, build
homes, and help the environment.
To learn more or apply, visit NATIONALSERVICE.GOV/NCCC
or call 1.800.942.2677
FEMA CORPS MEMBER STATEMENT:
The Department of Homeland Security’s Federal Emergency
Management Agency (FEMA) and the Corporation for Nation-
al and Community Service (CNCS) have launched an innova-
tive partnership to establish a FEMA-devoted unit of 1,600
service corps members within AmeriCorps National Civilian
Community Corps (NCCC) solely devoted to disaster prepar-
edness, response, and recovery.
SOUTHERN REGION COMMUNITY RELATIONS OFFICE:
Erica E. Wilson, Community Relations Specialist (CRS)
Phone: 601.630.4048 ● Email: [email protected]
Kevin Jones, Community Relations Associate (CRA)
Phone: 769.203.1904 ● Email: [email protected]
Matthew Payne, Community Relations Support Team Leader
(CRSTL)
Phone: 769.203.1923 ● Email: [email protected]
Southern Heat is a monthly newsletter edited and designed
by Matthew Payne, CRSTL
FRONT & BACK PHOTO:
Front: AmeriCorps Alum Alan Richardson (class 19 North Cen-
tral Campus) and currently serving Southern Region Corps
member Jesse Gottlob of River 5 while responding to torna-
does in Tupelo, MS.
Back: CM Cameron Tingkang of Delta 1 picking debris from
field.
CLICK HERE FOR THE LATEST NCCC & FEMA CORPS DEPLOYMENT REPORT.
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In what’s believed to be the first and
most far-reaching offer of its
kind, Concordia University, St. Paul in
Minnesota has announced today that
it will extend a $5,000 scholarship to
any AmeriCorps alumni accepted into any of their un-
dergraduate or graduate programs. This benefit for
domestic service is the broadest example yet of how
the higher education community is competing over
talented young people who serve in AmeriCorps, and
the critical 21st century skills in teamwork, project
management, facilitation, and communication that are
developed in their service year. Over 120 Title I
schools currently provide some benefit to domestic
national service alumni, whether through an applica-
tion waiver, scholarship, or matching grant to individu-
als who complete an AmeriCorps term of service.
AmeriCorps Alums, the national nonprofit network for
the nearly one million Americans who have served do-
mestically since 1994, notes that this accelerating
trend is especially exciting in light of the upcoming
20th anniversary of AmeriCorps in September.
Ben Duda, Co-Executive Director of AmeriCorps Al-
ums, remarked, “This is a wonderful endorsement of
the talent that chooses to serve our country, and then
has incredible potential to lead in our communi-
ties. We’re very thankful that our partners at Concor-
dia University, St. Paul are investing in college comple-
tion and degree advancement, so that alumni of
AmeriCorps can continue to evolve into the leaders
our country needs right now.”
“Our 2014 national survey unveiled that 3 in 4 alums
want a career that impacts the world, but only two in
Concordia University, St. Paul Offers a
$5,000 Scholarship for AmeriCorps Alumni
three feel well-equipped with professional resources to
transition after AmeriCorps. Partnerships with schools
like Concordia University, St. Paul help Alums take the
next step in their professional journey.” AmeriCorps
Alums published a May 2014 report entitled Untapped
Potential which outlined the professional development
needs and career aspirations that the national service
alumni network possess. The report also found that
alumni see their AmeriCorps service as a way to serve
their country, and that AmeriCorps was their first
chance to engage with Americans from different back-
grounds. Expanding institutional partnerships and cre-
ating service to career pipelines is a significant goal for
AmeriCorps Alums.
“As an institution dedicated to service-minded stu-
dents, Concordia University, St. Paul highly values
AmeriCorps members for their interest in service and
the professional skill development and work experi-
ence that they gained through AmeriCorps and bring
to our university,” states Kim Craig, Director of Enroll-
ment Management at Concordia University, St. Paul.
“We are very excited to offer AmeriCorps Alums a
$5,000 scholarship which can be used on any bache-
lor’s or master’s level program.” Concordia University,
St. Paul has identified AmeriCorps national service as a
key talent pipeline, in part because of the many high
impact nonprofits in Minneapolis and St. Paul that
graduate AmeriCorps members annually from pro-
grams like Minnesota Reading Corps, Serve Minnesota
and College Possible.
LEARN MORE AT AMERICORPSALUMS.ORG OR
VISIT WWW.CSP.EDU
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http://youtu.be/Hm-zHj8C_b8
TEAM LEADER OF THE YEAR,
ERIN TROEDSON
CLASS XX
OPS SAYS GOODBYE TO
THEIR STL, DARIN
CHECK OUT THEIR SLIDESHOW
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WHY DID YOU JOIN NCCC?
I joined AmeriCorps NCCC for
several reasons—first, I wanted
to serve with a team of like
minded people, I wanted to
travel and meet new people
and learn new cultures, I wanted to work with differ-
ence nonprofit organizations, and I wanted to learn
new skills.
WHAT WAS YOUR FAVORITE ASPECT OF NCCC?
Unexpectedly, serving with someone on my team
that became my “teammate for life.”
WHAT WAS IT LIKE SERVING IN NCCC?
It was like an extended version of an alternative
spring break trip, which is how I found out about
NCCC, by serving with two teams in Anniston, AL on
the Jimmy Carter Project with Habitat for Humanity
and inspired me to join the service movement.
9 years later, an Alum reflects. WITH JARRAD PLANTE, returning member of the Southern Region Alumni Leadership Council.
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WHAT SKILLS DID YOU GAIN AS AN NCCC MEMBER?
I learned how to tile floor, use (Cindy) loppers during
beautification projects, facia, vinyl siding, traditional
shingles and metal roofing, F&J channels, and hurri-
cane straps with Habitat for Humanity-helping to keep
the houses together during Hurricane Katria
ANY WORDS OF ADVICE FOR CURRENT MEMBERS?
Be open to everything that you participate in and
learn from, be flexible, embrace everything and every-
one, get ready for the best year of your life...to date.
WHERE ARE YOU NOW IN LIFE AND HOW DID AMERICORPS
AFFECT YOUR LIFE PATH?
I am working on a doctorate (EdD) in Educational
Leadership and Policy Studies for Higher Education. I
was able to utilize my Ed award to pay the rest of my
Master's degree, CNP, and transition two classes from
the CNP into my doctoral coursework.
ANYTHING ELSE YOU’D LIKE TO ADD?
I believe that ALL Americans should serve their coun-
try and pay it forward for the next generation.
WHAT WAS YOUR MOST INTERESTING PROJECT? WHAT
MADE IT INTERESTING?
The most interesting project was working with Fish
and Wildlife on removing fencing around some
property that the agency just purchased in the lower
Florida Keys. Removing the fence granted access to
rare fresh water that Key Deer need to survive.
WHAT WAS THE MOST CHALLENGING ASPECT OF YOUR
SERVICE YEAR? HOW DID YOU OVERCOME THAT CHAL-
LENGE?
The most challenging project was working with the
Nature Conservancy to do trail work at Radnar Lake
in Nashville, TN. We mulched and, in some spots,
laid down stone dust for over 1 mile of trail in five
weeks...talk about exhausting!
CAN YOU TELL US A STORY IN WHICH YOU LEARNED
SOMETHING ABOUT YOURSELF THROUGH SERVICE?
I learned that despite it being hard, I could actually
live away from friends and family that I grew up.
That came in handy when I moved to Orlando, FL
from Massachusetts only 2.5 years ago.
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TEAM MEETS FOR THE FIRST TIME
JENNIFER LIEB, ABOUT TO GREET HER NEW TEAM
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2
0
1
4
TL KENDALL UYEHARA
TL KEVIN TURNER
TL KYLE CLAYTON MEETS HIS NEW TEAM
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In the late Spring of 2014, a string of deadly tornadoes touched down and wrought hav-
oc on Tupelo, Mississippi and surrounding rural communities. Soon after, Southern Re-
gion NCCC & FEMA Corps teams were deployed to respond in multiple capacities not
limited to debris removal, disaster survivor assistance, chainsaw clean-up, home demoli-
tion, and more supporting disaster relief organizations such as NECHAMA: Jewish Re-
sponse to Disaster, All Hands Volunteers and FEMA: The Federal Emergency Manage-
ment Agency. NCCC Teams worked with many volunteers and community leaders, but
perhaps most remarkable was the presence of NCCC alumni, working side by side with
current members fulfilling their pledge to carry their commitment to service “this year
and beyond.” The following are stories and reflections from currently serving Corps
members and Team Leaders as well as NCCC alumni who responded to Mississippi’s lat-
est disaster.
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T hree weeks ago, our FEMA Corps
team got a call that we were needed in
Mississippi to help after an EF-3 tornado
had ripped through the state. Four hours
later, our team was loaded (nice and
tight) in our van and on the road. And
two days of driving and training later, we
arrived in Tupelo to begin conducting
outreach to the survivors of the tornado
on behalf of FEMA.
Our team worked three weeks straight
but we wouldn’t have had it any other
way. We went door to door to reach sur-
vivors and we found ourselves sweaty,
stinky, sleepy, grumpy, and a mix of all
three, but at the end of every single day
it’s been a good day because we know
that each of us has helped at least one
person start rebuilding their life after the
tornado.
Tupelo has been a town that truly brings
to life the truth about Southern Hospital-
ity. Everyone walking/driving/biking
waves to each other and asks how you
are that day. Everyone we have come
into contact with has been very welcom-
ing to our team and beyond grateful for
the work we’ve done. Community mem-
bers provided us with meals, bought us
snacks in line at the drug store, invited
us to picnics/BBQs, given us water on
scorching hot days, and given us enough
‘thank yous’ to last us a lifetime. And
the residents of Tupelo have shown an
outpouring of love to their neighbors
and have been willing to help with any
needs they may have. SOUTHERN HOS-
PITALITY IS REAL Y’ALL.
Continued on Page 12 >>>
“It was like I was back in NCCC seeing the team work, go-
ing through ups and downs, and of course the inside jokes.
It was interesting to see what it was like on the “other side
of the fence” All in all, I was so happy to work with NCCC
again.”
-Alan Richardson
Alumni, Class 19, North Central Region
CM Mark O’Brien
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D uring the first two weeks of round 2, Delta 4
was hard at work in Itawamba County Mississippi
helping the community recover from the devastat-
ing tornados that hit on April 28th 2014. This tor-
nado destroyed homes and farms that are a huge
source of revenue for community members. Our
team worked alongside River 6 and volunteers
with All Hands and the Jewish disaster response
team NECHAMA, to help with cleanup. We cer-
tainly got things done for America. From demolish-
ing unsound structures to clearing debris and fall-
en trees from properties. This was the first time
the majority of our team had done disaster relief
and no one was sure what to expect. We didn't
know we would be welcomed with so much grati-
tude and hospitality. The homeowners worked
alongside us everyday and then proceeded to
cook the volunteers massive amounts of the best
southern cooking you can imagine. They were so
thankful for the help and we were so thankful to be
there to help. We learned a lot about the impacts of
tornadoes, the disaster relief process as a whole, and
the impact we can have when people of diverse
backgrounds work together to help these communi-
ties. Even the less glamorous projects like removing
debris from wheat fields in the blazing sun are nec-
essary because if a family cannot harvest their crops,
they cannot make enough money to feed their fami-
lies, let alone rebuild after a disaster. It's good to
know why we do this work so we can understand the
importance of it. Although the work has been hard
at times, we are all so thankful to be here and to be
able to help these gracious communities. This disas-
ter was a tragedy but we really enjoyed our time
working, learning, and getting to know each remark-
able family. It was truly a life changing experience
that has shaped our AmeriCorps experience in a
positive way.
Frankie Stroud Delta 4
The heart of what we’ve been accomplishing here is plain and simple. We’re here for the survivors – to make sure
they’re safe, to ensure they have safe housing, medical attention, food, clothing, and any other unmet needs they
may have, and finally to get them registered with FEMA for any additional assistance they may require. We’re here to
ensure that the survivor gets the help they need to rebuild their life after this tornado. We’re here to change their
lives by giving them strength, advice, and support….but the people of Tupelo are so strong and grateful that it feels
like we are the ones whose lives have changed from this experience and we should be the grateful ones.
Bridget Whittredge Coast 5
TL Sara Pearson CM Jay Brown
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T here is nothing like getting called into an office
and being told “you’re being deployed to lead a team
of 13, responding to tornado damage North of here.
You need to be on the road in 3 hours.” I got that as-
signment on my 22nd birthday. I wasn’t so much wor-
ried about my cancelled dinner reservations as much as
I was about suddenly being responsible for the lives of
13 other people, after all, I had never lead a team be-
fore. This was showtime, and although I had the train-
ing, I was nervous. In the end, I had no reason to be.
The following 18 days, while physically and emotionally
exhausting, ended up holding some of the most treas-
ured and formative experiences of my life. Hours upon
hours of chain sawing in the southern heat or bagging
up what seemed to be endless amounts of itchy pink
home insulation had a funny way of not being a bother
when you were able to meet the family whose lives you
were helping piece back together. Seeing the impact
my Corps members and I left on that rural community
filled me with pride, but perhaps most importantly,
witnessing the courage and gratitude of those whom
we were serving restored my faith in humanity.”
B eing a FEMA Corps alum, I have worked on
multiple disasters including Superstorm Sandy
and the Colorado Floods. This was my first expe-
rience working on tornado relief and the first
time I had been able to help out in a more hands
on environment. I had a very positive experience
that provided me with many memories. One
memory that sticks out to me is when I was clear-
ing debris from a woman’s yard after her trailer
was demolished. While sorting through her be-
longings I found things such as her husband’s
draft card from the Vietnam War and pictures of
her children. This made me realize that each item
is more than just debris. We were picking up val-
uable pieces of memories that are truly meaning-
ful to survivors. It’s easy to look at demolished
homes on the news and then go back to your
normal life without giving these people a second
thought, but when you are physically helping sur-
vivors piece their lives back together one
memory at a time, it makes the pain and devasta-
tion real. Even though my team and I were work-
ing 6 to 7 days a week, it did not feel like work. I
am passionate about this work because there is
so much beauty in watching communities come
together for the greater good of each person
regardless of their backgrounds or even national-
ities. It is our duty as humans to help each other
when we are most vulnerable. The community in
Itawamba County Mississippi consists of the most
gracious and generous people I have ever met. I
also had the pleasure to meet a local family who I
still keep in contact with today that has made an
everlasting impression on my heart. After this
powerful experience, Mississippi will always be a
special place for me.
Sara Pearson Delta 4
Matt Payne River Composite Team Leader
TL Matt Payne
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Planning a day of service. are doing so much to revitalize and sup-
port their communities; orchestrating this
service day has allowed me the oppor-
tunity to connect more personally with so
many of the individuals behind the organ-
izations. But most importantly, I wanted
to make this a special day for the teams.
They are the heart of the program and
this is the first time that our new FEMA
Corps teams have to be their own unit,
and work with a sponsor, and get that
glimpse of what the rest of their term will
look like. So when choosing organiza-
tions, I made sure they were projects that
I wanted to work on.
I especially enjoyed being able to work
with the other Team Leaders and Corps
members, talking about what they like
about service and why they've chosen
AmeriCorps.
It's days like these that remind me why I
serve, and why AmeriCorps is so im-
portant for communities. Seeing the grat-
itude, the passion and the joy that comes
from service is what keeps me coming
back. And it's just as wonderful from the
behind the scenes as well.
A reflection from the event coordinator, Emily Baker.
As a Support Team Leader,
I don't get out in the field much. One
could say that I tend to live vicariously
through teams when they serve. Addi-
tionally, it's more challenging to get that
visual and instant gratification from the
work I do than from building a trail, paint-
ing a wall or assisting in a disaster. I enjoy
tackling new projects and putting energy
into what I'm passionate about. Having
been in Mississippi for nearly two years,
I'm familiar with many of the organiza-
tions in the area. I know there is great
need in the Delta, and all the non-profits
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Members reflect...
Danna Kasom A 7 AM drive to Jackson, Mississip-
pi to help refurbish an old grave-
yard sounds, upon first acknowl-
edgement, like some sort of pun-
ishment, but the experience
proved itself to be quite the con-
trary. Upon arriving at the site we
were greeted by three elderly vol-
unteer caretakers, whom without,
the task would have been impossi-
ble. The surprisingly spry 84-year-
old man, whose appearance and
jovial disposition was reminiscent
of present day Jimmy Carter, took
the three young men of the group
about the grounds to cut down
trees. His folksy epigrams on yard-
work and a life spent in Jackson
gave the work a lighthearted tone
that seemed to ease the transition
of the day. We were split into two
groups, one washing headstones
and the other tending to be over-
grown hedges. The senescent
grime, that could only pollute
such a place wherein the passing
of time is tangible, covered the
headstones, concealing names
and years long passed. In clean-
ing these tombstones one can
account for the illustrious history
of this state capital. The head of
restoration, a Ms. Cecile Ward-
law, has a family plot that holds
five generations, from her great-
great-grandfather to her brother,
adjacent to the final resting place
of the first African-American sec-
retary of state of Mississippi, John
D. Lynch. What can be ultimately
said about our trip to Greenwood
Cemetery is that it proved to be
pleasant, informative and provid-
ed genuine perspective on both
the past and contemporary living
Malik Shaw in Jackson, Mississippi.
For the All Corps service day we
traveled to Jackson, Mississippi to
volunteer at the Jackson Public
School District. We specifically
helped unpack, unload, set up,
and organize what became a
store full of supplies, donated
from local businesses and organi-
zations. Teachers will be able to
go to the store and get supplies
and incentives for themselves and
students for free. This was made
possible through Partners In Edu-
cation (PIE), which connects the
school with the community
through several programs. We
had a great time helping out and
making the store organized and
pop with excitement of the up-
coming school year!
Summit 4
Bayou 5
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W hile deployed on my team’s first round,
I experienced firsthand the devastation of a tor-
nado. With only a few days left in Tupelo, MS
working with the Natchez Trace Parkway an F-3
tornado touched down in west Tupelo wreaking
havoc in Tupelo, Itawamba and Louisville. The
following day Delta 7 was called to respond to
the disaster in Itawamba where we set up a dis-
aster response center where all donations, vol-
unteers and aide were to be coordinated from.
As part of a composite team we worked with All
Hands Volunteers assisting in response, work
orders for aide request, demos, debris removal,
collecting personal items and even paperwork.
If we were called to help we responded in any
way we could. The community we helped in
welcomed us in with open arms and considered
us family. They fed us all daily and even invited
us to their homes for bon fires. The experience I
gained in Itawamba County, MS is on that I will
never forget. It is a wonderful and strange feel-
ing to know if I ever return, I have friends, a
place to stay and a warm bed to sleep in. The
people of Itawamba have become more than
friends, they are family.
R iver Six has had a life changing two weeks
here in Itawamba County. We are all regretful
that this disaster affected such a beautiful com-
munity, but are thankful through and through
that we were given the opportunity to help re-
store it. The people of Itawamba have made us
feel at home and a part of this family and we will
be sad to leave them. Our team has grown par-
ticularly fond of one couple, Mike and Marty,
who we worked with at their home. We were
briefed with the rest of the All Hands Volunteers
and NECHAMA crew and were told the entirety
of the house needed to be demolished. We dis-
assembled the fixtures, cabinets, dry wall, brick
façade, windows and doors. The house became a
skeleton right before our eyes in the matter of
two days. Mike and Marty were two of the
strongest hardest working people I’ve ever met
and their gratitude for the work we put in ren-
dered us all speechless at the end of the day,
when Mike broke down in tears in what was his
kitchen and thanked us immensely before excus-
ing himself. Their determination to overcome this
“test” as they called it is what helped drive us all
to work harder for them and gave all the volun-
teers a reason to push harder to complete the
project. I will never forget Mike and Marty or the
looks on their face as they discussed plans on
how to improve their next home with their gen-
eral contractor that stopped by to see our pro-
gress. They looked at each other with hope, love
and eyes that could see the potential and the
good that could be once again. AmeriCorps
NCCC, All Hands and NECHAMA made that a
possibility.
Nichole Letizia River 6 Daniel Deitch Delta 7
TL Nichole Letizia
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“As an alumni, working with NCCC was a truly refreshing experi-
ence. It was awesome to see how hard everyone was working and
how great of an impression was left on the community. Getting to
work with 4 different teams, and seeing the dynamics of each
team was really so interesting. It was fun to compare them to the
experience that I had in class 19. All in all it's cool to see that no
matter which campus, which class, which team or which corps
member, we all share the common goal of getting things done for
America and truly making a difference in people's lives.”
-Nicolette Koerner
Alumni, Class 19, North Central Region
W orking on the disaster compo-
site team was a memory of a lifetime.
Seeing such a big impact the torna-
does made in those rural areas was
devastating. The work we put into the
cleaning homes gave me a feeling of
hope I never felt before. To know that
even though these people lost every-
thing they have we were able to make
it a possible to rebuild and restart their
lives in some way. I think that anyone
who has the opportunity to experience
disaster recovery should take the op-
portunity and won't regret it.
-Adrianna Howard
River 3
CM Jesse Gottlob CM Will Custus being fed by community member
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RIVER 1 | YOUTH INC | FLORIDA
RIVER 6 | DIGGING TRENCH | WV
FROM THE FIELD...
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MAKE SERVICE YOUR FULL-TIME JOB.
WE’RE HIRING. VISIT WWW.USAJOBS.GOV, KEYWORD NCCC.
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Non-traditional
Holy cow! I get the question, “Can I use my ed. award for something other than school?” a lot. You tricky
buggers-you know this money is solely supposed to go toward education. It HAS to go to a title IV institu-
tion. But, alas, let me help you out a bit if you have this question. There are a few things you can do with your
ed. award that aren’t the “traditional education” route. Here it goes…
Volunteer experiences around the world. The reason the ed. award
can be used for this is because it is through the University of Albany
which is a title IV institution. http://www.globalservicecorps.org/
Outdoor leadership programs like sailing & dog
sledding. http://www.outwardbound.org/
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Upcoming Professional & Career Development Virtual Events
Virtual Speed Networking
Virtual Grad School Fair #1
20th Annual Virtual Celebration
Virtual Grad School Fair #2
Thursday 8/28
6:00 PM to 7:15 PM
Eastern
Friday 9/5
12:00 PM to 3:00 PM
Eastern
Friday 9/12
12:00 PM to 1:00 PM
Eastern
Tuesday 9/23
6:00 PM to 8:30 PM
Eastern
Go to www.americorpsalums.org for more information.
Best Colleges Providing Free Tuition
1 Deep Springs College
2 Cooper Union
3 Curtis Institute of Music
4 College of the Ozarks
5 Berea College
6 Webb Institute
7 Macaulay Honors College at City University of
New York (CUNY)
8 Alice Lloyd College
9 Barclay College
More information:
http://www.usnews.com/education/best-colleges/paying-
for-college/articles/2013/09/18/colleges-that-claim-to-meet
-full-financial-need-2014
http://www.thebestschools.org/blog/2012/12/10/20-
colleges-providing-free-tuition/
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Follow NCCC & National Service on your favorite social media sites:
FACEBOOK.COM/AMERICORPSNCCCSOUTHERN
The lates t f rom the Southern Region:
Are you Interested in submitting an article or photos for the
next issue of Southern Heat? Email ideas, comments or con-
cerns to Matt Payne at: [email protected].