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AIM

DO.070USER GUIDE & BUILD

Qatar Aircraft Catering Company

Operations & Billing

Author: Sri Ranga Prasad A.N.

Creation Date: September 28, 2008

Last Updated: November 15, 2009

Document Ref:

Version: DRAFT 1B

Approvals:

Mr. Senthil Vairav

Mr. Mahindar Singh

Mr. Ravindran

Mr. John Pryce

Mr. Xavier /Mr. Saad

Copy Number _____


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DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )

CompanyConfidential - For internal use only

September 5, 2009

Document Control i

Document Control

Change Record

2

Date Author Version Change Reference

28-Sep-08 Sri Ranga Prasad A.N Draft 1a No Previous Document

20-Aug-2009

Sri Ranga Prasad A.N Draft 1B

Reviewers

Name Signature

Vijay Purabia

Saji George

Nagesh

Distribution

Copy No. Name Location

1234

Note to Holders:

If you receive an electronic copy of this document and print it out, please write yourname on the equivalent of the cover page, for document control purposes.

If you receive a hard copy of this document, please write your name on the frontcover, for document control purposes.


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Document Control 1 of 69

Preface

his document provides the user manual for below topics

Topics discussed are:

6 Monthly recurring order

Standard flight dispatches

Ad-Hoc / Amiri flight dispatches

Lounge Sales

7 Seas shipping

Crew Training

T


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Audience

This manual is written for all end user and super users of Operations & billingdepartments

Your Comments are Welcome

Satyam values and appreciates your comments as a user and reader of this manual.As we write, revise, and evaluate our documentation, your comments are the mostvaluable input we receive. If you would like to contact us regarding comments andsuggestions on future releases of Operations please use the following address or

telephone numbers:Satyam Computers Pvt Ltd

Email: [email protected]

Phone: 00974-5153143
mailto:[email protected]:[email protected]


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Contents

Document Control .......................................... ........................................... ............................. ii

Preface 1Audience ........................................... ............................................. ................................... 2Your Comments are Welcome ....................................................................................... 2

C H A P T E R 1 6 Monthly recurring Order creation ............................................................. ...................... 5Topical Essay ........................................... ............................................. ................................... 6

Procedures ........................................................................................................................ 6Navigation Instructions for 6 Monthly Recurring Order ........................................... 7Business Forms ......................................... ........................................... ............................. 7Create Master Flight Information with the frequency & CDN item relatedinformation ....................................... ............................................. ................................... 7Batch Program is run to create dispatch order for a day .......................................... 12

C H A P T E R 2 Standard flight operations (All scheduled flights) ........................................... ............ 14Topical Essay ......................................................................................................................... 15

Procedures ...................................................................................................................... 15

Navigation Instructions for Creating dispatch order for standard flightOperations ...................................................................................................................... 16Business Forms ......................................... ........................................... ........................... 16To login into JDE application ........................................................................... ............ 16Create Dispatch Order for all Standard Flight operations ....................................... 17Business Forms ......................................... ........................................... ........................... 25For Increases after D-3 or changes to orders created ................................................ 25Business Forms ......................................... ........................................... ........................... 29Approve shipments Scheduled flights ..................................................................... 29Business Forms ......................................... ........................................... ........................... 32Confirm Shipment Scheduled flights ....................................................................... 32Business Forms ......................................... ........................................... ........................... 34

Confirm Shipment Scheduled flights ....................................................................... 34Business Forms ......................................... ........................................... ........................... 36Freight Update Scheduled flights ........................................................................ ..... 36Navigation Instructions for Creating dispatch order for standard flightOperations - Appended ............................................................... ................................. 44Standard Flight Operations- to Create CDNs at D-3 ............................................... 46To Print CDN ................................................................................................................. 57Shipment confirmation Interactive mode ..................................... ........................... 58Shipment confirmation Batch mode ...................................... ................................... 60Sales Report .................................................................................................................... 63Steps to Update Special meals ..................................................................................... 65


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C H A P T E R

1 6 Monthly recurringOrder creation

his Chapter explains the process of creating a 6 monthlyrecurring order when a schedule is received from QatarAirways. The recurring Order is one time creation and need to be

updated whenever there are changes to the master schedule

T


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Topical Essay 6 of 69

Topical Essay

The User Guide is a role-based document that provides specific userprocedures to follow based on the users role.

Procedures

Scope

This procedure covers the following functional areas:

Booking 6 monthly master schedule

Flight wise CDN items information

Frequency of the flights

Policy

The following policy guides the execution of this procedure:Master schedule received from Qatar Airways once in 6months which is on Mar 28 for summer schedule & Oct 28 forWinter schedule or nearest Saturday

Responsibility

Operations Super User is responsible for:

Capturing the master list of CDN in the 6 monthly recurringorder procedure

Define the flight wise CDN items information

Define the frequency of the flight

The following persons receive distribution of this document:

Mr. Vijay Purbia

Mr. Patrick

Ownership

Operations Super user is responsible for ensuring this document isnecessary, reflects actual practice, and supports corporate policy.


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Navigation Instructions for 6 Monthly Recurring Order

Distribution

Related Procedures

Ownership

Alternative Regions

Business Forms

Create Master Flight Information with the frequency & CDN item relatedinformation

1. Click on

Store/Change

recurring Order

2. Click on add to

create a new order


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1. Enter the branch

plant number2. Enter the customer

number or take the

search torch to find

the customer

3. Enter the Ship to

address or click on

the torch to find the

ship to number

1. Enter the search

type as DT and click

on find

2. Select the

corresponding row

2. Click on Select

button


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Enter the Aircraft

type & Flight

number

Click on the search

torch to find the item

number

Segment 1 represents

class of operation


Meal Service

Segment three

represents route or

destination

Segment 4 representsclass


choice

Economy class

menu grid will

have choice,please use

appropriate

choice.

Select the

appropriate line

and click on

select


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Click on form exit to choose

the frequency of flight

1. Choose the flight

frequency 2. Choose the day

applicable for flight

3. Click on OK


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4. Click on OK to

complete the order

Order Creation is completed

To view the created order click onfind by giving different search

criteria


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Batch Program is run to create dispatch order for a day

1. Click on edit

create dispatch Order

2. Click on Data

selection

3. Click on Submit

Click on OK


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Click on OK

End of Process


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C H A P T E R

2 Standard flightoperations (All scheduledflights)

his Chapter explains the process of creating a 6 monthlyrecurring order when a schedule is received from QatarAirways. The recurring Order is one time creation and need to be

updated whenever there are changes to the master scheduleT


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Topical Essay

The User Guide is a role-based document that provides specific userprocedures to follow based on the users role.

Procedures

Scope

This procedure covers the following functional areas:

Booking a dispatch Order 48 hrs prior to departure

Enter the Quantities as per 48 hrs load

Update the Quantities at D-3

Print the pick slip D-3 before the high loader leaves

Policy

The following policy guides the execution of this procedure:

DBL is updated in intervals of 48/24/12/6 & latest telexmessages

Updated DBL is used by all departments (Kitchen, Purchase,Stores, assembly) for their operations

Responsibility

Operations Users are responsible for:

Capturing the DBL 48 prior to departureUpdating the DBL at D-3

Printing the Pick slip

Approving the shipment after capturing the actual trip +additional trips

Confirming the final loads

Finance Users are responsible for

Confirming the delivery

Auto Freight Update

Auto Sales Update

The following persons receive distribution of this document:

Mr. Vijay Purbia

Mr. Patrick

Ownership

Operations Super user is responsible for ensuring this document isnecessary, reflects actual practice, and supports corporate policy.


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Navigation Instructions for Creating dispatch order for standard flightOperations

Distribution

Related Procedures

Ownership

Alternative Regions

Business Forms

To login into JDE application

Enter the USER ID

& Password


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Create Dispatch Order for all Standard Flight operations

1. Click on flightoperations & billing

2. Click on the

Standard flight

dispatch

Select the

environment

Click on OK


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Click on Enter /

Change dispatch

order

3. Click on add to

create a new dispatch

order


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1. Enter the

Customer number

OR click on the

search torch to find

the customer

1. Enter the Customername

2. Enter C forcustomers in search

type field

3. Click on find

4. Select

5. Click on

Select

Enter the

Aircraft t e


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1. Enter the

route

2. Click on

the payment

& freight

1. Enter the

flight

registrationnumber

2. Click on

Save &

Continue

Whenever warningappears please click

save & continue 2

times

Enter the

flight number


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1. Select the

flight number

& click onselect

This Screen representsthe Order template.

All the flights

applicable for a givenroute will appear

Choose the

appropriate cycle

2. Click on

Select

1. Enter the

Quantities in

the Quantityordered field


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1. Click onOK after all

the Quantities

are entered

Scroll down

to enter theadditional

lines


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class of operation


Meal Service

Segment threerepresents route or

destination

Segment 4 representsclass


choice

Economy class

menu grid will

have choice,

please useappropriate

choice.

Select the

appropriate line

and click on

select

1. Click

on the

searchtorch to

add a new

item


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In case ofadditional

requirement

enter item

number as

Additional

Req

Enter the

detailed

description of

the item

Click on Submit &

Close after order is

completely entered

Enter the CDNnumber & click on

find


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Business Forms

For Increases after D-3 or changes to orders created

Select any row & click

on rint ick sli

1. Enter the Order

number2. Click on Select


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3. Click on save &

continue

4. Go to the last line to

include additional

handling information

Enter the below code in the item number

column for additional change handling.

319-320-321Change handling

B6-330-340-777Change handling

For additional trips enter VAN in item

number field, & number of trips in the

quantity ordered field


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5. Enter the increases

in the quantity ordered

field

6. Click on submit &

close


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8. Select any line &

click on print pick slip

to reprint the CDN

after increase

7. Enter the CDNnumber & click on

find


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Business Forms

Approve shipments Scheduled flights

2. Approve dispatch

Orders

Enter Shipment Order

& click on findClick on row exit & click onrouting to select required route

handling charge


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Choose the

appropriate route

Click on

select

Click on row exit and

select approve

shipment


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Click on OK to

complete

approval cycle

Click on close to

exit


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Business Forms

Confirm Shipment Scheduled flights

1. Click on confirm

dispatch

2. Enter the shipment number

& click on find

3. Click on Row exit

4. Click on confirm

shi ment

5. Enter the delivery

date

7. Click on OK

6. Enter the highloader registration

number


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Alter the quantity for

increasesRemove option 1 if

item not to be

confirmed

Click on OK to

confirm


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Business Forms

Confirm Shipment Scheduled flights

Click on confirm

deliveryEnter the shipment

number & click on

find

Select the grid line

Click on the row exit

Click on confirm

Click on confirm

delivery


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Enter the name of

the person who

confirm delivers t

shipment

Click on OK

Shipment status

chan es to 70


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Business Forms

Freight Update Scheduled flights

1. Click on End of

the da rocessin

2. Click on freight

u date

3. Click on data

selection & submit

1. Enter the shipmenumber

Click on OK


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Click on OK

Click on OK


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Click on OK

1. Click on Submit

obs

1. Click on form exit

submit obs


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1. Select the latestrid line

Click on row exit

view PDF


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Navigation Instructions for Creating dispatch order for standard flightOperations - Appended

* Distribution* Related Procedures* Ownership* Alternative Regions

Enter the

user id and

password


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Enter theuser id and

password

Select the

environment


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Standard Flight Operations- to Create CDNs at D-3

1. Click on Qatar

Aircraft Catering

Menu

2. Click on

Operations &

billing module


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Click on flightoperations &

billing

Click on standard

flight dispatch

operations


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1. Click onenter final

loads &

2. Click on Add tocreate a Order

3. Enter thecustomer

number

4. Enter the flight numberin the ship to

5. Enter the Order dat


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6. Enter theAircraft type

7. Enter the additionalheader information

8. Aircraftregistration

will defaultfrom addressbook and can

be edited

9. Click Ok toget into

detail screen


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10.Select therespectivetemplatebased on the

cycle and

click on

select

Note: 4 Menu options areavailable (A, B, C, D), for

future use, currently Menu

type A is used

Note: Class type represents the class of

operation FC, BC, YC, TC, and CC

Class type to be mentioned only for the

lines which are dependent on loads

LR representsthe loading ratio.

Usual quantities

are mentionedfor standard

items


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11.Enter thedate of flightdeparture

12.Click onclass tab

13.Click onupdate PAX

load

Note:Click on update PAX

load to fetch the

loads from DBL forflight & given date


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Note:

Cycle tab representsthe dates of cycle

which is followed

14.Click on update menu load &preload to update the quantityordered for the specified

loading ratio and cycle

Note: For standard uplift itemthe usual quantity field is

populated

15.Click OK to return thecalculated order lines with

quantities to CDN detailscreen


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Note:Next Step is to add the special

meals to Order

Requirement:

SPML template master to bemaintained flight wise

Reason:

Service change

NAC/UK having different

16.Click on Order Template toselect SPML template


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17.Select thetemplate

18.Click onselect

19.Click on loadspecial meals


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20.Quantities arepopulated fromF550040B(Consolidat

ed SPML data)

21.Click OK to return theSPML lines to CDN

detail line

Click OK to save


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22.Click onplace

OrderNote the previous Order

number


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To Print CDN23.Enter the CDN

number and click

on find

24.Select any line andclick on Print

CDN

25.Click OK toSave

To Print Pick Slip


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Shipment confirmation Interactive mode

CDN Print Output


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26.Enter theOrder

Number

28.Go form exitconfirm show rows

27.Click onfind


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Shipment confirmation Batch mode

29.Click on selectlines

30.Click onOK to

save

31.Click on batchshipment

confirmation

32.Click on dataselection

33.Click onsubmit


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34.Enter the datesdate range orsingle in the

literal value

35.Click OK tosave

36.Enter theOrder type in

the literal

value


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37.Click ok toconfirm ship


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Sales Report

Report

Name

Descripti

on

Purpose Data Selection Important PO

Values

R554201DeliverySummary

Sheet

To Printlist of

CDN

prepared

for a

particula

r date

given in

data

selection

Order type

Date

Customer

Number

No Processing

Options

R564211D

Meal

RevenueReport

To printflight

wise

,sector

wise ,

route

wise

meals

delivered

and the

revenues

recorded

No Data selection,

Data selection to

run when the

report option is set

to run on F4211

General tab

G/L Tabs-

Each tab

represent

each column

of the report

Customer

tab-To enter

customer

number

Document

type tab- Torepresent

document

type

R554211C Invoice

Print

To print

customer

invoices

after

sales

update;

refers

F42119table

Order type

Date Range

Customer

Number

No Processing

Options

R5542119 Invoice

Summary

report

To print

the CDN

wise

invoice

totals

with

Order Type

Date Range

Customer

Number

No Processing

Options


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route,

aircraft

type used

R5546211 Cost Vis

Revenue

To Print

item wise

totalrevenue

and cost

for a

period

Order Type

Fiscal Year

Period Start Date &

End Date


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Steps to Update Special meals

1. Create three folders anywhere in your system with any name, one of them to actas the source folder for the SITA messages, i.e. the target address whereAMADEUS system would pump the files.

2. Setup PO values for UBE R550040B, with the path of above created folders asthe Source and Target directories respectively. The source directory should be the

target directory of Amadeus system. Files which are not relevant will be copied to

the path mentioned in Alternate Directory, while relevant files which have beenread will be copied to the Target Directory.


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3. Run UBE R550040B, this reads and returns the file names one by one. For eachfile name it internally calls R550040A which reads each file to extract flight no,date, class and meal type, and stores the data line wise in F550040.It also stores

the Filename and Message id. The report finally gives an output which displays

each file name read, whether it was a valid file, the message id, flight no, Flight

Date, no. of records in the file, no of records in error and also the line no. wherethe error occurred.

Records will go into error if the class type or Meal Type of a record is not found

matching with the system. 55|SM UDC should have all codes representing classes

(ex: F->First Class, C/J->Business Class, Y->Economy Class etc) .41|S4 should have

all IATA Codes(VGM,ORM,VLM etc).


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4. In case userwants to check and correct the record, he should run P550040 where he

can filter the records Flight and Date wise. Records in error will be displayed in yellow.

5. After user is satisfied with the data Run UBE R550040C with data selection

specifying the date for which you want to consolidate. The report consolidates the

records in F550040B Flight wise, Date wise, Meal wise, reduces the meal quantities

from DBL and gives the following output.


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6. If the user wishes to View, Update or Change the consolidated Special Meals, hecan do same by running P550040B. Records in error will appear in Yellow


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7. While entering CDN, once normal template has been loaded, user should selectthe flight specific Special Meal template and on press of Load Special Meal

Button, relevant meals are loaded with their respective loads.

SPML Object to be on local FAT

1.

R550040BTo Scan the folders updated by SITA and update F5500402. R550040D- To Scan the manually prepared SPML message(Copy fromAmadeus VISTA)

3. F550040SPML Objects to be on WEB

1. R550040C- Report to consolidate and update DBL (Note: This reportreduces the load from Latest coloumn of DBL, as per the new

requirement it has to reduce and update SPML fields of DBL.)

2. F550040- Individual SPML messages3. F550040B- Consolidated SPML messages4. P550040-View individual SPML messages5.

P550040B- View Consolidated SPML messages

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