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AIM
DO.070USER GUIDE & BUILD
Qatar Aircraft Catering Company
Operations & Billing
Author: Sri Ranga Prasad A.N.
Creation Date: September 28, 2008
Last Updated: November 15, 2009
Document Ref:
Version: DRAFT 1B
Approvals:
Mr. Senthil Vairav
Mr. Mahindar Singh
Mr. Ravindran
Mr. John Pryce
Mr. Xavier /Mr. Saad
Copy Number _____
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Document Control i
Document Control
Change Record
2
Date Author Version Change Reference
28-Sep-08 Sri Ranga Prasad A.N Draft 1a No Previous Document
20-Aug-2009
Sri Ranga Prasad A.N Draft 1B
Reviewers
Name Signature
Vijay Purabia
Saji George
Nagesh
Distribution
Copy No. Name Location
1234
Note to Holders:
If you receive an electronic copy of this document and print it out, please write yourname on the equivalent of the cover page, for document control purposes.
If you receive a hard copy of this document, please write your name on the frontcover, for document control purposes.
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Document Control 1 of 69
Preface
his document provides the user manual for below topics
Topics discussed are:
6 Monthly recurring order
Standard flight dispatches
Ad-Hoc / Amiri flight dispatches
Lounge Sales
7 Seas shipping
Crew Training
T
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Audience
This manual is written for all end user and super users of Operations & billingdepartments
Your Comments are Welcome
Satyam values and appreciates your comments as a user and reader of this manual.As we write, revise, and evaluate our documentation, your comments are the mostvaluable input we receive. If you would like to contact us regarding comments andsuggestions on future releases of Operations please use the following address or
telephone numbers:Satyam Computers Pvt Ltd
Email: [email protected]
Phone: 00974-5153143
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Contents
Document Control .......................................... ........................................... ............................. ii
Preface 1Audience ........................................... ............................................. ................................... 2Your Comments are Welcome ....................................................................................... 2
C H A P T E R 1 6 Monthly recurring Order creation ............................................................. ...................... 5Topical Essay ........................................... ............................................. ................................... 6
Procedures ........................................................................................................................ 6Navigation Instructions for 6 Monthly Recurring Order ........................................... 7Business Forms ......................................... ........................................... ............................. 7Create Master Flight Information with the frequency & CDN item relatedinformation ....................................... ............................................. ................................... 7Batch Program is run to create dispatch order for a day .......................................... 12
C H A P T E R 2 Standard flight operations (All scheduled flights) ........................................... ............ 14Topical Essay ......................................................................................................................... 15
Procedures ...................................................................................................................... 15
Navigation Instructions for Creating dispatch order for standard flightOperations ...................................................................................................................... 16Business Forms ......................................... ........................................... ........................... 16To login into JDE application ........................................................................... ............ 16Create Dispatch Order for all Standard Flight operations ....................................... 17Business Forms ......................................... ........................................... ........................... 25For Increases after D-3 or changes to orders created ................................................ 25Business Forms ......................................... ........................................... ........................... 29Approve shipments Scheduled flights ..................................................................... 29Business Forms ......................................... ........................................... ........................... 32Confirm Shipment Scheduled flights ....................................................................... 32Business Forms ......................................... ........................................... ........................... 34
Confirm Shipment Scheduled flights ....................................................................... 34Business Forms ......................................... ........................................... ........................... 36Freight Update Scheduled flights ........................................................................ ..... 36Navigation Instructions for Creating dispatch order for standard flightOperations - Appended ............................................................... ................................. 44Standard Flight Operations- to Create CDNs at D-3 ............................................... 46To Print CDN ................................................................................................................. 57Shipment confirmation Interactive mode ..................................... ........................... 58Shipment confirmation Batch mode ...................................... ................................... 60Sales Report .................................................................................................................... 63Steps to Update Special meals ..................................................................................... 65
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C H A P T E R
1 6 Monthly recurringOrder creation
his Chapter explains the process of creating a 6 monthlyrecurring order when a schedule is received from QatarAirways. The recurring Order is one time creation and need to be
updated whenever there are changes to the master schedule
T
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Topical Essay 6 of 69
Topical Essay
The User Guide is a role-based document that provides specific userprocedures to follow based on the users role.
Procedures
Scope
This procedure covers the following functional areas:
Booking 6 monthly master schedule
Flight wise CDN items information
Frequency of the flights
Policy
The following policy guides the execution of this procedure:Master schedule received from Qatar Airways once in 6months which is on Mar 28 for summer schedule & Oct 28 forWinter schedule or nearest Saturday
Responsibility
Operations Super User is responsible for:
Capturing the master list of CDN in the 6 monthly recurringorder procedure
Define the flight wise CDN items information
Define the frequency of the flight
The following persons receive distribution of this document:
Mr. Vijay Purbia
Mr. Patrick
Ownership
Operations Super user is responsible for ensuring this document isnecessary, reflects actual practice, and supports corporate policy.
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Navigation Instructions for 6 Monthly Recurring Order
Distribution
Related Procedures
Ownership
Alternative Regions
Business Forms
Create Master Flight Information with the frequency & CDN item relatedinformation
1. Click on
Store/Change
recurring Order
2. Click on add to
create a new order
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1. Enter the branch
plant number2. Enter the customer
number or take the
search torch to find
the customer
3. Enter the Ship to
address or click on
the torch to find the
ship to number
1. Enter the search
type as DT and click
on find
2. Select the
corresponding row
2. Click on Select
button
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Enter the Aircraft
type & Flight
number
Click on the search
torch to find the item
number
Segment 1 represents
class of operation
Segment 2 represents
Meal Service
Segment three
represents route or
destination
Segment 4 representsclass
Segment 5 represents
choice
Economy class
menu grid will
have choice,please use
appropriate
choice.
Select the
appropriate line
and click on
select
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Click on form exit to choose
the frequency of flight
1. Choose the flight
frequency 2. Choose the day
applicable for flight
3. Click on OK
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4. Click on OK to
complete the order
Order Creation is completed
To view the created order click onfind by giving different search
criteria
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Batch Program is run to create dispatch order for a day
1. Click on edit
create dispatch Order
2. Click on Data
selection
3. Click on Submit
Click on OK
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Click on OK
End of Process
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C H A P T E R
2 Standard flightoperations (All scheduledflights)
his Chapter explains the process of creating a 6 monthlyrecurring order when a schedule is received from QatarAirways. The recurring Order is one time creation and need to be
updated whenever there are changes to the master scheduleT
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Topical Essay 15 of 69
Topical Essay
The User Guide is a role-based document that provides specific userprocedures to follow based on the users role.
Procedures
Scope
This procedure covers the following functional areas:
Booking a dispatch Order 48 hrs prior to departure
Enter the Quantities as per 48 hrs load
Update the Quantities at D-3
Print the pick slip D-3 before the high loader leaves
Policy
The following policy guides the execution of this procedure:
DBL is updated in intervals of 48/24/12/6 & latest telexmessages
Updated DBL is used by all departments (Kitchen, Purchase,Stores, assembly) for their operations
Responsibility
Operations Users are responsible for:
Capturing the DBL 48 prior to departureUpdating the DBL at D-3
Printing the Pick slip
Approving the shipment after capturing the actual trip +additional trips
Confirming the final loads
Finance Users are responsible for
Confirming the delivery
Auto Freight Update
Auto Sales Update
The following persons receive distribution of this document:
Mr. Vijay Purbia
Mr. Patrick
Ownership
Operations Super user is responsible for ensuring this document isnecessary, reflects actual practice, and supports corporate policy.
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Navigation Instructions for Creating dispatch order for standard flightOperations
Distribution
Related Procedures
Ownership
Alternative Regions
Business Forms
To login into JDE application
Enter the USER ID
& Password
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Create Dispatch Order for all Standard Flight operations
1. Click on flightoperations & billing
2. Click on the
Standard flight
dispatch
Select the
environment
Click on OK
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Click on Enter /
Change dispatch
order
3. Click on add to
create a new dispatch
order
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1. Enter the
Customer number
OR click on the
search torch to find
the customer
1. Enter the Customername
2. Enter C forcustomers in search
type field
3. Click on find
4. Select
5. Click on
Select
Enter the
Aircraft t e
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1. Enter the
route
2. Click on
the payment
& freight
1. Enter the
flight
registrationnumber
2. Click on
Save &
Continue
Whenever warningappears please click
save & continue 2
times
Enter the
flight number
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1. Select the
flight number
& click onselect
This Screen representsthe Order template.
All the flights
applicable for a givenroute will appear
Choose the
appropriate cycle
2. Click on
Select
1. Enter the
Quantities in
the Quantityordered field
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1. Click onOK after all
the Quantities
are entered
Scroll down
to enter theadditional
lines
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Segment 1 represents
class of operation
Segment 2 represents
Meal Service
Segment threerepresents route or
destination
Segment 4 representsclass
Segment 5 represents
choice
Economy class
menu grid will
have choice,
please useappropriate
choice.
Select the
appropriate line
and click on
select
1. Click
on the
searchtorch to
add a new
item
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In case ofadditional
requirement
enter item
number as
Additional
Req
Enter the
detailed
description of
the item
Click on Submit &
Close after order is
completely entered
Enter the CDNnumber & click on
find
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Business Forms
For Increases after D-3 or changes to orders created
Select any row & click
on rint ick sli
1. Enter the Order
number2. Click on Select
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3. Click on save &
continue
4. Go to the last line to
include additional
handling information
Enter the below code in the item number
column for additional change handling.
319-320-321Change handling
B6-330-340-777Change handling
For additional trips enter VAN in item
number field, & number of trips in the
quantity ordered field
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5. Enter the increases
in the quantity ordered
field
6. Click on submit &
close
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8. Select any line &
click on print pick slip
to reprint the CDN
after increase
7. Enter the CDNnumber & click on
find
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Business Forms
Approve shipments Scheduled flights
2. Approve dispatch
Orders
Enter Shipment Order
& click on findClick on row exit & click onrouting to select required route
handling charge
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Choose the
appropriate route
Click on
select
Click on row exit and
select approve
shipment
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Click on OK to
complete
approval cycle
Click on close to
exit
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Business Forms
Confirm Shipment Scheduled flights
1. Click on confirm
dispatch
2. Enter the shipment number
& click on find
3. Click on Row exit
4. Click on confirm
shi ment
5. Enter the delivery
date
7. Click on OK
6. Enter the highloader registration
number
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Alter the quantity for
increasesRemove option 1 if
item not to be
confirmed
Click on OK to
confirm
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Business Forms
Confirm Shipment Scheduled flights
Click on confirm
deliveryEnter the shipment
number & click on
find
Select the grid line
Click on the row exit
Click on confirm
Click on confirm
delivery
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Enter the name of
the person who
confirm delivers t
shipment
Click on OK
Shipment status
chan es to 70
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Business Forms
Freight Update Scheduled flights
1. Click on End of
the da rocessin
2. Click on freight
u date
3. Click on data
selection & submit
1. Enter the shipmenumber
Click on OK
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Click on OK
Click on OK
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Click on OK
1. Click on Submit
obs
1. Click on form exit
submit obs
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1. Select the latestrid line
Click on row exit
view PDF
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Navigation Instructions for Creating dispatch order for standard flightOperations - Appended
* Distribution* Related Procedures* Ownership* Alternative Regions
Enter the
user id and
password
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Enter theuser id and
password
Select the
environment
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Standard Flight Operations- to Create CDNs at D-3
1. Click on Qatar
Aircraft Catering
Menu
2. Click on
Operations &
billing module
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Click on flightoperations &
billing
Click on standard
flight dispatch
operations
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1. Click onenter final
loads &
2. Click on Add tocreate a Order
3. Enter thecustomer
number
4. Enter the flight numberin the ship to
5. Enter the Order dat
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6. Enter theAircraft type
7. Enter the additionalheader information
8. Aircraftregistration
will defaultfrom addressbook and can
be edited
9. Click Ok toget into
detail screen
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10.Select therespectivetemplatebased on the
cycle and
click on
select
Note: 4 Menu options areavailable (A, B, C, D), for
future use, currently Menu
type A is used
Note: Class type represents the class of
operation FC, BC, YC, TC, and CC
Class type to be mentioned only for the
lines which are dependent on loads
LR representsthe loading ratio.
Usual quantities
are mentionedfor standard
items
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11.Enter thedate of flightdeparture
12.Click onclass tab
13.Click onupdate PAX
load
Note:Click on update PAX
load to fetch the
loads from DBL forflight & given date
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Topical Essay 52 of 69
Note:
Cycle tab representsthe dates of cycle
which is followed
14.Click on update menu load &preload to update the quantityordered for the specified
loading ratio and cycle
Note: For standard uplift itemthe usual quantity field is
populated
15.Click OK to return thecalculated order lines with
quantities to CDN detailscreen
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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Topical Essay 53 of 69
Note:Next Step is to add the special
meals to Order
Requirement:
SPML template master to bemaintained flight wise
Reason:
Service change
NAC/UK having different
16.Click on Order Template toselect SPML template
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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17.Select thetemplate
18.Click onselect
19.Click on loadspecial meals
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
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Topical Essay 55 of 69
20.Quantities arepopulated fromF550040B(Consolidat
ed SPML data)
21.Click OK to return theSPML lines to CDN
detail line
Click OK to save
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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Topical Essay 56 of 69
22.Click onplace
OrderNote the previous Order
number
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
September 5, 2009
Topical Essay 57 of 69
To Print CDN23.Enter the CDN
number and click
on find
24.Select any line andclick on Print
CDN
25.Click OK toSave
To Print Pick Slip
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
September 5, 2009
Topical Essay 58 of 69
Shipment confirmation Interactive mode
CDN Print Output
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
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Topical Essay 59 of 69
26.Enter theOrder
Number
28.Go form exitconfirm show rows
27.Click onfind
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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Topical Essay 60 of 69
Shipment confirmation Batch mode
29.Click on selectlines
30.Click onOK to
save
31.Click on batchshipment
confirmation
32.Click on dataselection
33.Click onsubmit
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
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Topical Essay 61 of 69
34.Enter the datesdate range orsingle in the
literal value
35.Click OK tosave
36.Enter theOrder type in
the literal
value
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
September 5, 2009
Topical Essay 62 of 69
37.Click ok toconfirm ship
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
September 5, 2009
Topical Essay 63 of 69
Sales Report
Report
Name
Descripti
on
Purpose Data Selection Important PO
Values
R554201DeliverySummary
Sheet
To Printlist of
CDN
prepared
for a
particula
r date
given in
data
selection
Order type
Date
Customer
Number
No Processing
Options
R564211D
Meal
RevenueReport
To printflight
wise
,sector
wise ,
route
wise
meals
delivered
and the
revenues
recorded
No Data selection,
Data selection to
run when the
report option is set
to run on F4211
General tab
G/L Tabs-
Each tab
represent
each column
of the report
Customer
tab-To enter
customer
number
Document
type tab- Torepresent
document
type
R554211C Invoice
Print
To print
customer
invoices
after
sales
update;
refers
F42119table
Order type
Date Range
Customer
Number
No Processing
Options
R5542119 Invoice
Summary
report
To print
the CDN
wise
invoice
totals
with
Order Type
Date Range
Customer
Number
No Processing
Options
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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September 5, 2009
Topical Essay 64 of 69
route,
aircraft
type used
R5546211 Cost Vis
Revenue
To Print
item wise
totalrevenue
and cost
for a
period
Order Type
Fiscal Year
Period Start Date &
End Date
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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Topical Essay 65 of 69
Steps to Update Special meals
1. Create three folders anywhere in your system with any name, one of them to actas the source folder for the SITA messages, i.e. the target address whereAMADEUS system would pump the files.
2. Setup PO values for UBE R550040B, with the path of above created folders asthe Source and Target directories respectively. The source directory should be the
target directory of Amadeus system. Files which are not relevant will be copied to
the path mentioned in Alternate Directory, while relevant files which have beenread will be copied to the Target Directory.
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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3. Run UBE R550040B, this reads and returns the file names one by one. For eachfile name it internally calls R550040A which reads each file to extract flight no,date, class and meal type, and stores the data line wise in F550040.It also stores
the Filename and Message id. The report finally gives an output which displays
each file name read, whether it was a valid file, the message id, flight no, Flight
Date, no. of records in the file, no of records in error and also the line no. wherethe error occurred.
Records will go into error if the class type or Meal Type of a record is not found
matching with the system. 55|SM UDC should have all codes representing classes
(ex: F->First Class, C/J->Business Class, Y->Economy Class etc) .41|S4 should have
all IATA Codes(VGM,ORM,VLM etc).
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
CompanyConfidential - For internal use only
September 5, 2009
Topical Essay 67 of 69
4. In case userwants to check and correct the record, he should run P550040 where he
can filter the records Flight and Date wise. Records in error will be displayed in yellow.
5. After user is satisfied with the data Run UBE R550040C with data selection
specifying the date for which you want to consolidate. The report consolidates the
records in F550040B Flight wise, Date wise, Meal wise, reduces the meal quantities
from DBL and gives the following output.
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DO.070 User Guide
DRAFT 1File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
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September 5, 2009
Topical Essay 68 of 69
6. If the user wishes to View, Update or Change the consolidated Special Meals, hecan do same by running P550040B. Records in error will appear in Yellow
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DO.070 User GuideSeptember 5, 2009
7. While entering CDN, once normal template has been loaded, user should selectthe flight specific Special Meal template and on press of Load Special Meal
Button, relevant meals are loaded with their respective loads.
SPML Object to be on local FAT
1.
R550040BTo Scan the folders updated by SITA and update F5500402. R550040D- To Scan the manually prepared SPML message(Copy fromAmadeus VISTA)
3. F550040SPML Objects to be on WEB
1. R550040C- Report to consolidate and update DBL (Note: This reportreduces the load from Latest coloumn of DBL, as per the new
requirement it has to reduce and update SPML fields of DBL.)
2. F550040- Individual SPML messages3. F550040B- Consolidated SPML messages4. P550040-View individual SPML messages5.
P550040B- View Consolidated SPML messages