social registries, beneficiary registries,pubdocs.worldbank.org/en/633701528816274932/ssn... ·...

Social Registries, Beneficiary Registries, and Integrated Social Information Systems:

Social Safety Nets & Delivery Systems Core Course

Kathy Lindert, Tina George, Phillippe Leite

SPJ Delivery Systems GSG

May 2018

1

CLICKER QUESTION Q1

• What is a Social Registry:

Your answers:

(a) A list of individuals

(b) One single database of potential beneficiaries

(c) One or multiple harmonized and integrated databases of potential beneficiaries

(d) Supports intake, registration and eligibility assessment for social programs

2

44

Click here for download

Blog

10 Things to Know

FAQs

https://hubs.worldbank.org/docs/imagebank/pages/docprofile.aspx?nodeid=27882264

http://www.worldbank.org/en/topic/socialprotection/publication/social-registries-for-social-assistance-and-beyond-a-guidance-note-and-assessment-tool

http://pubdocs.worldbank.org/en/711791511796627637/10-things-to-know-about-social-registries.pdf

http://pubdocs.worldbank.org/en/134891510940248421/FAQs-SR-ext.pdf

PovertyVulnerability

Low

Earnings

Unemployment,

Informal Jobs

Limited Assets

Low Skills& Education

Disability,Aging

TeenPregnancy

Health Shocks

Malnutrition

Family Challenges

SubstanceAbuse

Crime& Violence

Legal Troubles

LimitedAccess to Finance

Disasters,Shocks

Remoteness

Slums,Inadequate

Housing

Lack of Basic Services

LowAspirations

5

Given these diverse needs, many countries

offer a myriad of social benefits &

services to various groups along the life

cycle

Cash Transfers (CCTs or UCTs) In-Work Benefits

Social Pensions

UnemploymentBenefits

Birth, Child Allowances

Scholarships

Disability Benefits

Food Stamps

Nutrition Supplements

MaternityBenefits

Survivor & Death

Benefits

Sickness & InjuryBenefits

School Feeding, Supplies, Transport

Contributory Pensions

Emergency Assistance

Care-GiverAllowance

Wage Subsidies

Housing & Utility

Subsidies

Family Services

ALMP / Activation Services

Parenting Services

ECD & Nutrition

Child Care Services

Services for At-Risk Youth

Child Protective Services Social & Long-Term Care Services

ActiveAging

Services

Training & Skills

Emergency Services

Legal services

Intermediation, Referral, Counseling, Psycho-Social Support Services

Health Benefits

Disability Services

Public Works

Financial & Productive

Inclusion Services

Transport Subsidies

6

AssessPotential Eligibility

Decide Transactionsfor Payments

& Services

CaseManagement

Implement

Although these programs seem quite different, most pass through similar implementation phases along the Delivery Chain

7

“Intended”Population

ApplicantsEligible

Applicants Beneficiaries

Citizens & Institutions interact all along the delivery chain, and Information Systems intermediate as a “bridge” between them

Citizen Interface• “Citizens” = Individuals, families, households• In person via social workers, local offices,

mobile teams, service providers, payment systems

• Digitally via online service windows, mobile technology, chatbots, ATMs

Information Systems• Social Registries to support registration

& eligibility determination• Beneficiary Registries & Beneficiary

Operations Management Systems• Payment Systems, ID systems• Case Management Systems

Institutions• Legal framework• Central & local institutions, service providers• Financing• Governance, oversight and controls

Information Systems

9

CitizenInterface

Institutions

These elements come together in the

Delivery Systems Framework for Social

Protection

Legal Framework

Central & local institutions, service

providers

Financing

Governance, oversight and

controls

(Front office)

In person

Digital


DecideImplement

Delivery Chain

10

How can information systems support delivery of one program?(Definitions based on function)


Decide Implement

11

Social Registries support the processes of registration &determination of eligibility,

gathering informationon all applicants

(potential beneficiaries)

These Information Systems have many components, Each with specific functions: Social Registries


Decide Implement

12

Beneficiary Registries & Beneficiary Operations Management Systemssupport decisions on enrollment, and

the level of benefits or service package, and underpin

program administration

These Information Systems have many components, each with specific functions: Beneficiary Registries


Decide Transactionsfor Payments

& Services

CaseManagement

Implement

13

Payments service provision systems support payment provision and

monitoring Foundational ID systems supports authentication for service delivery

Case management systemssupport updating,

monitoring of conditionalities, intermediation,

grievance redress, etc.

These Information Systems have many components, Each with specific functions:

Administrative Systems Supporting Implementation

14

How can information systems support delivery (or coordination) of multiple programs?

With many programs, complexity multiplies Assess

Potential Eligibility

DecideImplement


DecideImplement


DecideImplement

15

Fragmentation can be frustrating, costly, & inefficient….

…for people• Have to go to multiple offices for separate social programs• Incur travel costs, wait in long lines• Provide the same documents over and over• Face the frustration of complicated bureaucracy• May miss opportunities to access benefits & services

…for program administrators & case workers• Complex myriad of program rules• Heavy administrative burden & high costs• Duplications in processes• Lack information on what other benefits &

services are being provided• Not knowing which cases to prioritize

…for social, planning, and finance agenciesLack information on:• Profile of needs and conditions of population• Who benefits from which programs• Gaps & duplications in coverage• Potential synergies in bundles of benefits & services• Where does the money go?• How to leverage programs in times of crisis?

16

17

Integrated Social Information System

Integrated Systems for

Payments and Case

Management

Integrated Social Registry

Integrated Beneficiary

Registry

Integrated Social Information Systems –and their components

– can help reduce

fragmentation across multiple programs

Each component has specific & complementary functions


ImplementDecide

IntegratedSocial Registry

Implement

ImplementDecide

Decide

Integrated Social

Registries: Information systems that

support a common registration and eligibility

gateway for multiple programs.

18They are BOTH Inclusion Systems and Information Systems

En Masse

RegistrationCensus sweep, door-to-door

On-Demand

ApplicationsOpen registration in

person or online, with

harmonized

questionnaire for

multiple programs

Photocredits: DSWD Philippines & MDSA Brazil

Citizen Interface: Two Common Methods for Intake & Registration

19

Social Registries as Inclusion Systems:

What does that Gateway look like

for citizens?

Many countries use a combination of both methods

Source: Leite et. al. (2017)

The network for citizen interface can be Physical (in person)orDigital (virtual)

Where can I find a retailer near me that accepts food stamps?

The following retailers accept food stamps

How much do I have left on my SNAP

balance?

Your SNAP card has a balance of $457 for the month of January 2018

Mobile Teams Local Offices

Mobile Technology Digital Service Windows Artificial Intelligence:Chatbots20

Contracted Field Teams

Communities & Field Teams

Outsourced to Firms or NGOs

Statistics Office

Philippines Listahanan 2015, Colombia SISBEN, Dominican Republic SIUBEN 2017-19, Yemen SWF

Djibouti RSU, Mali RSU, Senegal RNU, Sierra Leone SPRINT

Pakistan NSER, Dominican Republic SIUBEN (past)

Indonesia UDB

21

En Masse Registration for

Social Registries:

Diverse Institutional arrangements


Photocredits: DSWD Philippines & MDSA Brazil

Deconcentrated Local Offices

Municipal Government Offices

Common Application via Programs

Temporary Desks (On-Demand Pilot)

Georgia TSA Registry, Macedonia CBMIS, Mauritius SRM, Montenegro SWIS, Turkey ISAS

Brazil Cadastro Unico, Chile RSH, China Dibao Registry

Mexico SIFODE (e.g., via Prospera and other programs)

Pakistan NSER

22

Online Application (Digital Window)Azerbaijan VEMTAS, Chile RSH, Turkey ISAS

In many countries, inadequate network for Citizen Interface is a key constraint to on-demand applications

On-Demand Applications for Social Registries:

Diverse Institutional arrangements


Principle of Dynamic Inclusion

• Anyone can register or update their information at any time (with no a priori guarantee of eligibility for specific benefits)

• The window for registration is open and continuous:• Usually with on-demand applications• And ideally with simple “user-friendly” intake, registration, and

updating procedures (importance of human-centered design)

• Also relevant for:• Human Rights agenda & progressive realization of

universality: anyone who needs social protection can access it at any time

• Crisis response

23

A key feature of Social Registries is

the degree to which they support

dynamic inclusion

▪Many countries operate social registries with “fixed lists” of applicants and beneficiaries➢ Often via en masse registration waves every 4-5 years

➢ Registration “closed” in interim years

▪ This is a common “starting point” and it can make sense in countries with:▪ Limited fiscal space for user programs

▪ Limited administrative capacity – particularly with lack of a network for citizen interface

▪ But, with these “static systems,” the risks for errors of exclusion and inclusion increase over time as information becomes out of date

▪ The principle of dynamic inclusion is particularly important:▪ When social registries serve as integrated gateways for multiple programs

▪ For Crisis Response

▪ **Key binding constraint: Citizen Interface** 24

But not all Social Registries

are Dynamic

Managed & Operated by Central Social Agency

Managed by Central Social Agency with Separate Operating Agent

Managed & Operated by Other Central Agency

Managed & Operated by Specific Program,(also serving other programs)

Azerbaijan VEMTAS, Chile RSH, Djibouti RSU, Georgia TSA Registry, Macedonia CBMIS, Mauritius SRM, Mexico SIFODE, Philippines Listahanan,Senegal RNU, Sierra Leone SPRINT, Turkey ISAS,Yemen SWF

Brazil Cadastro Unico, Mali RSU, Montenegro SWIS

Colombia SISBEN, Dominican Republic SIUBEN,Indonesia UDB

Pakistan NSER (hosted, managed & operated by BISP) 25

Social Registries as Information

Systems:

Diverse arrangements for

managing & operating Social

Registries


(RSH)

Self-Reported via on-demand registration (in person or online)

Family Composition

Housing conditions

Education

Health

Occupation

Income

Data from other Administrative

Systems

Taxes

Social security contributions

Unemployment Insurance

Pensions

Health insurance

Educational status

Property ownership

Vehicles ownership

Integrated Beneficiary Registry

Cash transfers

Subsidies

Scholarships

Income support programs

Social housing

Social services

Central Coordination:Ministry of Social Development

Local Implementation:Municipalities

Yearly agreement – conditional transfer based on performance

Systems capabilities:• Monthly updating• Online platform• Web interoperability

Source: Villalobos (2016)

Protocols for:• Updating information• Rectifying information• Complementary info

Information Sources:

Self-Reported information can also be complemented by Administrative

Data

Chile Example

26

MSD MSDOther Agencies

Cash Transfers

Social Pension & other

allowances

Health Benefits

Social Services


In-Kind Programs

Housing Benefits

Energy & Other

Subsidies

Education & Training

Labor & Employment

Productive Inclusion

Legal Services

All countriesIn sample

Chile, Colombia, Georgia, Mauritius, Mexico,Philippines, Turkey

Chile, China, Colombia, DR, Djibouti, Georgia, Mali, Pakistan, Philippines, Turkey, Senegal

Chile, China, Colombia, DR, Djibouti, Georgia, Mali, Pakistan, Philippines, Turkey, Senegal

Chile, China, DR, Djibouti, Georgia, Mexico, Pakistan, Philippines, Turkey, Sierra Leone

Brazil, Chile, Georgia, Indonesia, Mexico, Pakistan, Philippines, Turkey

Brazil, Chile, China, Colombia, Djibouti, MauritiusPakistan, Philippines, Turkey

Brazil, Chile, DR, Georgia, Indonesia, Macedonia, Turkey

Brazil, Chile, China, DR, Georgia,

Indonesia, Philippines, Turkey

Chile, China,Colombia, Philippines, Sierra Leone

Brazil, Chile, Colombia, Georgia, Mauritius,Mexico, Pakistan, Philippines, Sierra Leone

Chile, Georgia

Many Countries

UseIntegrated

Social Registries as

Gateways for Social

Protection & Beyond

Integrated Social

Registry

27

CLICKER QUESTION Q2

• What are the benefits of a Social Registry?

Your answers:(a) Provides accurate and transparent information on potential beneficiaries for social assistance programs;

(b) Allows linkages among multiple programs for which the potential beneficiaries can be eligible;

(c) Allows articulation, coordination, harmonization and complementarities of social programs

(d) None of the above

(e) All of the above

28

…for people• Simplifying registration procedures• Common application for many benefits and services• Provide less information less often• Saving on time, costs, visits and frustration for these

processes

…for program administrators• Shared resources for intake & registration in the “front office”• And in the “back office”:✓ Improved data quality and accuracy✓ Reduce duplications and errors✓ Improve transparency✓ Lower administrative costs for data collection and processing

…for social, planning, and finance agencies• Better coordination in identification of target groups• Coordinating social programs as part of crisis response• Useful tool for analyzing and monitoring multi-

dimensional needs of the population and the potential “demand” for social programs

Integrated SocialRegistries canimprove efficiencyfor…

30

CLICKER QUESTION Q3

• What are other benefits of a Social Registry?

Your answers:

(a) preventing or reducing undesirable duplication of benefits

(b) reducing duplication of administrative costs across programs

(c) allowing quick scalability of social programs in times of crisis or shocks to mitigate its impact

(d) monitoring evolution of living conditions of potential beneficiaries over time

(e) All of above31

IntegratedGateway

Access to oneprogram via

Social Registry

People can registeronly infrequently(every 3-5 years)

GatewayFor

Dynamic Inclusion

PhilippinesListahanan

Pakistan NSER

Brazil Cadastro Unico

Chile RSH in SIIS

Turkey ISAS

Yemen SWF Registry

Colombia SISBEN

Indonesia UDB

Access to manyprograms via

Social Registry(even beyond SP)

Peoplecan registerat any time

Mali RSU

2007-09

MontenegroSWIS

Georgia TSA Registry

Djibouti RSU

Azerbaijan VEMTAS

Senegal RNU

Sierra LeoneSPRINT

Mauritius SRM

DR SIUBEN

Mexico SIFODE

MacedoniaCBMIS

China Dibao Registry

Diverse Typologies of Social

Registries as Inclusion Systems

IntegratedGateway

Access to oneprogram via

Social Registry

People can registeronly infrequently(every 3-5 years)

GatewayFor

Dynamic Inclusion

PhilippinesListahanan

Pakistan NSER

Brazil Cadastro Unico

Chile RSH in SIIS

Indonesia UDB

Access to manyprograms via

Social Registry(even beyond SP)

Peoplecan registerat any time

2007-09

DiverseTrajectories of

Social Registries as Inclusion Systems

2007-102003-07

Piloting ODA

Piloting ODA

Senegal RNU

Sierra LeoneSPRINT

Since 2011

CLICKER QUESTION Q4

• Social Registries in my country:

Your answers:

(a) Already have one in operation

(b) Actively developing one

(c) Considering developing one

35

37


Integrated Systems for

Payments and Case

Management



Registry

Integrated Social Information Systems –and their components

– can help reduce

fragmentation across multiple programs

Each component has specific & complementary functions

AssessPotential Eligibility Decide

Implement


Implement


Implement

IntegratedBeneficiary Registry

Integrated Beneficiary Registries:

Tools for Coordinating & Monitoring multiple

programs to track “who receives what,”

which can help identify intended complementarities or unintended duplications

38

39

Cash Transfers

Social Pension

Health Insurance Subsidies

Social Energy Tariffs


Labor & Training Services

Etc. (other programs)


Registry

Integrated Beneficiary Registries are

Warehouses of information on

beneficiaries from multiple programs

Integrated Beneficiary Registries can improveEfficiency…

…for people

• For Coordination• For monitoring who receives which programs• For identifying complementary bundles of benefits and

services• For identifying unintended duplications across programs• For analyzing and tracking the “supply” of programs• For monitoring, analytics, budgeting and planning

…for program administratorsIF MAINTAINED IN REAL TIME: • By providing them information about what “other” benefits and

services their client populations are receiving• By facilitating intermediation and referrals

…PRIMARY ROLE as a back-office tool for social, planning, and finance agencies

IF MAINTAINED IN REAL TIME: • By allowing citizens to check their benefit status and service

referrals

40

CLICKER QUESTION Q5

• What is a Beneficiary Registry:

Your answers:

(a) A list of beneficiaries

(b) One single database of beneficiaries

(c) One or multiple harmonized and integrated databases of beneficiaries

(d) Systems for maintaining information on beneficiaries of specific social programs to support operations, management, and the administration of benefits

41

PolicyRoles

ImplementationFunctions on Delivery Chain

Integrated Social Registries

Inclusion & Coverage

Prioritization of resources

Multi-Sided Platform beyond SP

Crisis Response

Supporting the functions Registration & Determination of Eligibility for multiple programs

Integrated Beneficiary Registries

Coordination

Planning, budgeting

Monitoring “who gets what”

Promoting synergies across programs

Reducing duplications

IF they are operated in “real time:”

Can provide inputs to integrated case management & GRM systems

Can allow beneficiaries to check on status of their benefits and services in systematic

manner43

?

Integrated Social & Beneficiary Registries support distinct – but complementary – roles for policy & implementation

Cash Transfer Program

Social Pension




Social Services


IIntegrated

SocialRegistry


Social Pension




Social Services



Registry

Combination allows for profiling the population; tracking of coverage, gaps and overlaps; policy analysis; budgeting and planning

Combination of both =

powerful tool for

Social Policy

Integrated Social Registry= indicator of “demand”

for social programs

Integrated Beneficiary Registry= indicator of “supply”

of social programs

CLICKER QUESTION Q6

• Integrated Beneficiary Registries in my country:

Your answers:

(a) Already have one in operation

(b) Actively developing one

(c) Considering developing one

45

47


Integrated Systems for Payments and

Case Management


Integrated Beneficiary Registry

Data Exchange

With othersystems

Integrated Social Registry ProgramManagement IS

(CCT)

ProgramManagement

IS (In-Kind)

ProgramManagement IS (Disability)

All validated Applicants with

verified information & eligibility criteria

CT Beneficiary

data

Disability Beneficiary

data

In-Kind Beneficiary

data

Update Information

Make an Eligibility Appeal

Request Grievance Redress

Track & Monitor

Application Status

Civil

Payment Systems

SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION

Apply to One or Many

Programs

Manage Cases

National Population

Visual Analytics on application status,

updates, grievances, appeals, etc

Local Administrative Systems

Central Administrative Systems

-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems

* Data/documents digitally uploaded via application form on

Mobile/Tablet/Laptop/PC

Data from existing Beneficiary systems

‘How’ does a Social Registry Function within an Integrated Social Protection System

Systems to deliver in-kind services

Assess Eligibility

using policy/criteria

Exchange Data: PUSH to Beneficiary systems/ PULL from

other Systems

Visual Analytics/Data Mining &

Business Intelligence (with geospatial info)

View & Manage

Applicant Data

SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT

* Data/document provision via

application form Offline-to-Online

(O2O)

Mobile Teams/Facilitators/Agents

Data from National & Local Admin

systems

“En masse” data collection in the

field (questionnaire)

* Data collection by field teams

*Data/document provision via paper/

application formCitizen Service

Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.

Local Office/Citizen Service

Center

Citizens (including non-nationals)

Validate Applicant data dynamically thru Crosschecks with

Administrative systems

Verify data with Applicant/Documents to

resolve conflicts with Administrative systems

Manage Complaints, Grievances

Update/Rectify Data

Digital ID/Biometrics

Data Exchange Protocol

StatisticsLand/

PropertyTax

Vehicle Geospatial Health Education Labor/ Unemployment

Livestock/ Agriculture

Social Insurance/Pensions

Utilities

Local Government

System

Local Government

System

Centralized/Virtual

Determine benefits/service

package

Program Mgmt - BACK OFFICE: Software Application for Admin

Enroll beneficia

ries

Reconcile Payments

Establish Payroll &

Administer Payments

Payments – BACK OFFICE: Software Application for Admin

Authenticate Beneficiaries w/Digital ID

Notify benefici

ary

Integrated Beneficiary Registry/

Datawarehouse

* Beneficiary data updates sent to Social Registry for validation and verification with citizens

Manage beneficiaries &

benefits

GRIEVANCE – FRONT OFFICE

GRIEVANCE – BACK OFFICE

BUSINESS INTELLIGENCE - FRONT OFFICE

CASE MGMT

BUSINESS INTELLIGENCE - BACK

OFFICE


(CCT)

ProgramManagement

IS (In-Kind)




CT Beneficiary

data


data

In-Kind Beneficiary

data

Update Information



Track & Monitor

Application Status

Civil

Payment Systems



Programs

Manage Cases

National Population











Assess Eligibility



other Systems



View & Manage

Applicant Data




(O2O)



systems








Center







Update/Rectify Data



StatisticsLand/

PropertyTax




Utilities

Local Government

System

Local Government

System

Centralized/Virtual


package


Enroll beneficia

ries

Reconcile Payments

Establish Payroll &

Administer Payments



Notify benefici

ary


Datawarehouse



benefits




CASE MGMT


OFFICE


(CCT)

ProgramManagement

IS (In-Kind)




CT Beneficiary

data


data

In-Kind Beneficiary

data

Update Information



Track & Monitor

Application Status

Civil

Payment Systems



Programs

Manage Cases

National Population











Assess Eligibility



other Systems



View & Manage

Applicant Data




(O2O)



systems








Center







Update/Rectify Data



StatisticsLand/

PropertyTax




Utilities

Local Government

System

Local Government

System

Centralized/Virtual


package


Enroll beneficia

ries

Reconcile Payments

Establish Payroll &

Administer Payments



Notify benefici

ary


Datawarehouse



benefits




CASE MGMT


OFFICE


(CCT)

ProgramManagement

IS (In-Kind)




CT Beneficiary

data


data

In-Kind Beneficiary

data

Update Information



Track & Monitor

Application Status

Civil

Payment Systems



Programs

Manage Cases

National Population











Assess Eligibility



other Systems



View & Manage

Applicant Data




(O2O)



systems








Center







Update/Rectify Data



StatisticsLand/

PropertyTax




Utilities

Local Government

System

Local Government

System

Centralized/Virtual


package


Enroll beneficia

ries

Reconcile Payments

Establish Payroll &

Administer Payments



Notify benefici

ary


Datawarehouse



benefits




CASE MGMT


OFFICE


(CCT)

ProgramManagement

IS (In-Kind)




CT Beneficiary

data


data

In-Kind Beneficiary

data

Update Information



Track & Monitor

Application Status

Civil

Payment Systems



Programs

Manage Cases

National Population











Assess Eligibility



other Systems



View & Manage

Applicant Data




(O2O)



systems








Center







Update/Rectify Data



StatisticsLand/

PropertyTax




Utilities

Local Government

System

Local Government

System

Centralized/Virtual


package


Enroll beneficia

ries

Reconcile Payments

Establish Payroll &

Administer Payments



Notify benefici

ary


Datawarehouse



benefits




CASE MGMT


OFFICE

Integrated Social Information Systems also link to other administrative systems via data exchange (interoperability)

48

Unique ID plays important roles

for: verification,

interoperability,

authentication

49Source: Authors, Module on Delivery Systems, Forthcoming 2017.

Payment Service ProvidersPayment Administration

Establish Payroll

Approves Payment

Instructions

Facilitates payment transfers to PSPs

Sends Payroll (beneficiaries &

amounts) & National IDs

Establish Payroll

Establish Payroll

Cash

100

Card

Bank

Beneficiary

Payment by PSP of

Choice & Convenience

Treasury

Mobile


Disability Program

Elderly program

National digital ID

Authenticates identity

using Digital IDPayment Gateway

SendsPayroll

information

Releases funds

Updates payment failures

National ID/Biometrics

Seed beneficiary data with National digital ID

National digital ID

Building a common payment

gateway to offer choice

and convenience to

citizens

50

Culture of Information Sharing vs Data Privacy & Security

Data Privacy &Security

Information Sharing &Interoperability

Principles:• Culture of sharing and joint problem-solving for integration & interoperability• Combined with principles of “minimal sharing” (need-to-know basis)) needed to

achieve objectives• Personal data protection & consent• Plus clear rules and protocols for authorization, access, updating, confidentiality,

privacy and security

Concrete Standards & Tools:• National legal policy, legislation, and regulatory framework for information security (access, use, content,

encryption, standards, emergency management & backup)• Data sharing protocols for access, use, content, etc.• Strong access restrictions: levels of access (need-to-know basis); assign and track all access to computers and data

systems within the ID environment; and Restrict physical access to all data.• Network security: Install and maintain a firewall configuration to protect data; and Implement an encryption

standard for data both in transit and at rest

51

Institutional & Legal Aspects• Inter-agency coordination

• Clarity of roles & responsibilities• Authorizing environment for the coordinating

institution• Legal framework for institutional authority, interoperability framework, data protection, etc.• Citizen Interface for Social Registry (!)

Cultural Aspects• Whole-of-government approach:

➢ Principle of minimum data collection (only collect what’s needed, pull data from other institutions if already available)

➢ Culture of sharing➢ Data access for specific authorized uses

• Informed consent (personal data protection, privacy for citizens)

Data Integration Aspects• Data sharing protocols• Data protection & security• Data quality in the various agencies & systems• Interoperability framework• Common data definitions• Unique ID• APIs, web services, service oriented architecture

approach

Sustained political will, leadership, & commitment

Some Requirements For Integrated Systems

Integrated Social Registry Integrated Beneficiary Registry

Integrated Social Info System

KenyaKenya Single Registry

Pakis-tan

National Socio-Econ. Registry(but not yet dynamic inclusion)

Brazil Cadastro UnicoWith dynamic inclusion, on-demand

applications + active outreach

ChileRegistro Social de Hogares (RSH)With dynamic inclusion, on-demand

applications + active outreach

Registro Integrado de Beneficiarios (RIB)

Sistema Integrado de Information Social (SIIS)

RSH + RIB + Territorial Geo-Referencing + interoperability with other

administrative systems 52

X

X

X

X

X X

Some country

examples…

1. Social Registries are BOTH Inclusion & Information Systems

Concluding Remarks

2. “The Front Office:” Diverse Registration Methods(En Masse Registration & On Demand Applications)

3. Social Registries can serve as Integrated & Dynamic Gateways

4. Integrated Beneficiary Registries link information on beneficiaries across programs – helpingImprove coordination, planning, budgeting and monitoring “who gets what” benefits & services

5. Integrated Social Information Systems – which combine both Social Registries+ Beneficiary Registries + Geo-referencing can be powerful social policy tools

53

Thank you!

Contacts: [email protected], [email protected], [email protected]

mailto:[email protected]



Cen

tral

UB

RD

istr

ict

Leve

lV

illag

e Le

vel

1. UBR & NTT

Conduct

District-Level

Stakeholders

Sensitization

Meeting

2. NTT carries

out Training of

DTT & local

AEC

3. AEC & DTT

carry out

orientation of

CSSC & Chiefs

4. DSSS carries

out Geographic

Pre-Mapping of

District

5. AEC conducts 1st

community meeting

with support of

CSSC; Community

selects “pre-listing”

of households based

on “ultra-poor” filters

6. AEC conducts

household

interviews, data

collection & entry

7. UBR applies PMT

to all households

with “complete”

status and assigns

classifications

8. AEC conducts 2nd

community meeting with

support of CSSC; Community

validates PMT ranking; AEC

conducts HH interviews, data

entry for appeals cases

(outside 50%)

9. UBR applies PMT

to updated set of

households and

assigns

classifications

10. UBR ready for

use by Social

Programs

----OUTREACH---- ----INTAKE & REGISTRATION---- ----ASSESSMENT OF NEEDS & CONDITIONS---

How do Social Registries work in practice? Malawi Example – En Masse Data Collection

Cen

tral

Min

istr

y, S

R

Go to local office,

Fill out application

Social Agent

receives citizens &

takes Application

1

2

TSA Registry

receives info from

Application

4

Social Agent receives info from

TSA Registry & conducts Home

Visit & gather info for Family

Declaration

6

Participate in Home Visit

with Social Agent and

provide info for

Family Declaration

7

TSA registry pulls in

other information

from other Admin

Systems via

Interoperability

Assess Eligibility via

data from Family

Declaration +

information curated from

other Admin SystemsSSA

makes

enrollment

decision

5

Data Operators

enter data

3

Data Operators

enter data

(double entry)

8

TSA

Registry

receives

info from

Family

Declaration

9

SSA notifies

Territorial SSA

Office of decisions

Local SSA Office

Receives decisions

Social Agent notifies

Households of

Decision

Receives notification

within 30 days

Other info systems (revenue, land, utilities,

cadaster, etc.)

10

11

12

13

14

15

TSA Registry pushes eligibility information to other programs

Loca

l SSA

Off

ice

Cit

izen

es(H

H)

How do Social Registries work in practice? Georgia Example – On Demand Applications

Population Coverage of Social Registries Varies a lot

Source: Leite et. al. (2017), The World Bank.

▪ Some with near universal coverage

▪ Some degree ofself-selection withon-demand systems

▪ Some social registries are quite small, eitherdue to narrowly targeted programs, or because just starting to build capacity

57

Many countries use “Integrated Social Registries” to support multiple programs

Source: Leite et. al. (2017), The World Bank.

58