Social Media Measurement for Sales & Marketing
Class 5: New York University Social Media Analytics I
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Social Media Serves Different Purposes
*Drive Awareness *Increase Engagement *Attract Leads *Build Thought Leadership
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Marketing Goals on Social Media:
Measuring Awareness
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@SIGolfPlus Report 02/2/16 - 03/23/16
Example: Starbucks
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@Starbucks Hashtag Report via Keyhole.co 03/20/16 - 03/29/16
Simple Formula for Measuring Engagement
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Engagement rate = Sum of Interactions / Post Reach x 100
(with in-depth data)
Engagement rate = Sum of Interactions / Audience Size x 100
(without in-depth data)
Example: American Express
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Build Thought Leadership
National Wildlife Federation Snapchat Campaign
Build Thought Leadership
Sephora's Kik Campaign
Everlane on Facebook Messenger
Measure Thought Leadership
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Press Mentions
Measure Thought Leadership
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Influencer Engagement
Measure Thought Leadership
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Brand Endorsements
Measure Thought Leadership
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Political Support
Measure Thought Leadership
@BrianHonigmanUGC: Memes
Measure Thought Leadership
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Industry Awards
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AWARENESS
ENGAGEMENT
CONVERSION
RETENTION
Organic + Paid Social Ads
Audience Engagement, Retargeting Ads, Subscribers
Social Exclusive Offers, Loyalty Program, Retargeting
Build a Social Media Marketing Funnel
Coordinate Other Channels, Optimize Landing Pages
*Nurture Leads *Foster Referral Network *Generate Sales
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Sales Goals on Social Media:
Example: College of William & Mary
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