S O C I A L M E D I A M A N A G E RW R I T I N G T H E J O B D E S C R I P T I O N

A C T I V A T E Y O U R A U D I E N C E

T H E R O L E O F S O C I A L M E D I A M A R K E T E R

Y o u r c u s t o m e r s a n d c l i e n t s a r e i n c r e a s i n g l y d e p e n d e n t o n s o c i a l m e d i a f o r n e w s , e n t e r t a i n m e n t a n d c o n n e c t i o n w i t h

t h e i r p e r s o n a l a n d p r o f e s s i o n a l n e t w o r k s . A c c o r d i n g t o P e w R e s e a r c h d a t a , 6 9 % o f A m e r i c a n s h a v e a s o c i a l m e d i a

p r e s e n c e , a n d i n t e r a c t i n g v i a s o c i a l m e d i a i s p a r t o f t h e i r d a i l y r o u t i n e s . S t r a t e g i c a l l y e n g a g i n g y o u r c l i e n t b a s e

m e a n s r e a c h i n g t h e m w h e r e t h e y a r e a c t i v e ; w h i c h m a k e s h i r i n g t h e r i g h t S o c i a l M e d i a M a n a g e r p a r a m o u n t t o y o u r

c o m p a n y ’ s s u c c e s s .

A S o c i a l M e d i a M a n a g e r g u i d e s a n d s h a p e s y o u r c o m p a n y i n t h i s a m b i t i o n . T h i s m a r k e t i n g p r o f e s s i o n a l k n o w s h o w t o w r i t e a n d p o s i t i o n c o m p e l l i n g c o n t e n t o n b e h a l f o f y o u r

c o m p a n y . T h i s s a v v y p r o a l s o i n t e r a c t s w i t h y o u r o r g a n i z a t i o n ’ s f r i e n d s a n d f o l l o w e r s a n d i s c o n t i n u a l l y r e f i n i n g t h e p l a n t o e n s u r e i t s r e l e v a n c e i n t h e e v e r -

c h a n g i n g s o c i a l m e d i a u n i v e r s e .  

A C T I V A T E Y O U R   A U D I E N C E ( C O N T . )

T H E R O L E O F S O C I A L M E D I A M A R K E T E R

T h e S o c i a l M e d i a M a n a g e r r o l e i m p a c t s o v e r a l l m a r k e t i n g s t r a t e g i e s i n a v a r i e t y o f w a y s . F r o m d e f i n i n g a b r a n d ’ s v o i c e o n

a p a r t i c u l a r s o c i a l n e t w o r k a n d d e l i v e r i n g t i m e l y c u s t o m e r s e r v i c e t o a n a l y z i n g e n g a g e m e n t a n d a u d i e n c e s i z e t h r o u g h

v a r i o u s t o o l s a n d p l a t f o r m s , t h e S o c i a l M e d i a M a n a g e r i s a h i g h l y v i s i b l e m e m b e r o f t h e m a r k e t i n g t e a m a n d r e q u i r e s a c o n s t a n t l y

e v o l v i n g s k i l l s e t .

S o h o w d o y o u a t t r a c t t h e r i g h t S o c i a l M e d i a M a n a g e r ? T h e S o c i a l M e d i a M a n a g e r j o b d e s c r i p t i o n i s a g r e a t f i r s t s t e p t o

f i n d i n g t h e r i g h t c a n d i d a t e .  

U N D E R S T A N D I N G T H E R O L E

W H A T I S S O C I A L M E D I A M A R K E T I N G A N D W H Y I S I T I M P O R T A N T ?  

S o c i a l M e d i a M a r k e t i n g o f f e r s o r g a n i z a t i o n s a n o p p o r t u n i t y t o e n g a g e t h e i r p a s t , c u r r e n t , a n d p o t e n t i a l c u s t o m e r s a n d e m p l o y e e s . I t p r o v i d e s a v e h i c l e f o r b r a n d s t o b e w h e r e t h e i r d e s i r e d a u d i e n c e i s , s o t h e y c a n b u i l d a n d m a i n t a i n r e l a t i o n s h i p s , p r o v i d e v a l u a b l e i n f o r m a t i o n , a n d s h o w a m o r e h u m a n s i d e o f t h e i r b u s i n e s s . I n o r d e r t o d o t h i s e f f e c t i v e l y , a c o m p a n y n e e d s i n f o r m a t i v e a n d e n t e r t a i n i n g c o n t e n t , a c o n s i s t e n t b r a n d i d e n t i t y , a n d a s t r o n g s o c i a l m e d i a s t r a t e g y t o d e l i v e r t h e s e c o m p o n e n t s a n d m e a s u r e r e s u l t s a c r o s s s o c i a l c h a n n e l s . A l l o f w h i c h s h o u l d b e e x e c u t e d t h r o u g h a c a p a b l e S o c i a l M e d i a   M a n a g e r .

F I V E C O R E R E S P O N S I B I L I T I E S O F A S O C I A L M E D I A M A N A G E R  

T H E S O C I A L M E D I A M A N A G E R R O L E C A N B E B R O K E N D O W N I N T O F I V E C O R E R E S P O N S I B I L I T I E S :

Savvy Social Media Users: The social media landscape is constantly shifting, so a Social Media Manager has to stay up-to-date on new social media platforms and changes to existing platforms as well. They must also be aware of the audiences that are attracted to each platform, the nuances of the tool, and the motivations of why people are there.  Social media is a complex ecosystem, so being an active user exploring multiple networks is key to success.

Content Creators:  Social Media Marketing is driven by content, therefore, Social Media Managers have to be both content creators and curators who are understand what their audiences crave and how to get it to them in creative, entertaining, and useful ways. A successful Social Media Manager will have an understanding of what types of content to deliver on each platform to drive maximum engagement, improve SEO (search engine results), and cultivate a community.

F I V E C O R E R E S P O N S I B I L I T I E S O F A S O C I A L M E D I A M A N A G E R  

Community Management: You need a PR pro who will be the front line responder when it comes to those who interact with your company via social media. This means your Social Media Manager is a seasoned brand ambassador who tactfully address positive and negative feedback about your business via social network sites. Community management is just about crisis communication or customer service though, a strategic Social Media Manager will make these communities lively spaces for conversation and brand interaction.

Social Media Strategy and Research: Your Social Media Manager will continually research a brand’s position in the social sphere. Frequent audits of the competitive landscape and changing tastes in audience preferences is needed to ensure the social media strategy can deliver on company goals.

Analytics: A pro who does this job well tracks how social media efforts are working based on how friends and followers engage: Are blog posts generating views and shares?  Are Twitter posts getting liked and retweeted? Is your company’s brand creating a stir on social media? The Social Media Manager’s goal is to build relationships that yield loyal customers, analyzing that process will help measure that success. 

R E Q U I R E M E N T S

T y p i c a l l y , c a n d i d a t e s n e e d a b a c h e l o r ’ s d e g r e e i n m a r k e t i n g , p u b l i c r e l a t i o n s , c o m p u t e r s c i e n c e o r a r e l a t e d f i e l d .     I t ’ s b o t h a c r e a t i v e a n d a t e c h n i c a l j o b . T o d o i t w e l l , c a n d i d a t e s n e e d t o d e m o n s t r a t e t h a t t h e y a r e s k i l l e d m a r k e t i n g w r i t e r s a n d t h a t t h e y h a v e r e l e v a n t s o c i a l m e d i a e x p e r i e n c e .

S K I L L S V I T A L T O T H E R O L E : T E C H N I C A L S K I L L S

U n d e r s t a n d i n g o f h o w s p e c i f i c s o c i a l m e d i a p l a t f o r m s w o r k . A b i l i t y t o c u l t i v a t e o n l i n e c o m m u n i t i e s t h r o u g h b o t h o r g a n i c a n d p a i d s t r a t e g i e s .   E x p e r i e n c e w i t h a n a l y t i c s t o o l s a n d a n u n d e r s t a n d i n g o f s o c i a l m e d i a K P I s ( k e y p e r f o r m a n c e i n d i c a t o r s ) .   A b i l i t y t o l e v e r a g e s o c i a l m e d i a m a n a g e m e n t t o o l s f o r s c h e d u l i n g a n d a u d i e n c e l i s t e n i n g .

S K I L L S V I T A L T O T H E R O L E :   C R E A T I V E   S K I L L S

A b i l i t y t o g e n e r a t e c o n t e n t t h a t w i l l k e e p f o l l o w e r s e n g a g e d .    S t r a t e g i c a n d o r g a n i z e d c o m m u n i c a t o r .A g i l e p r o b l e m s o l v e r .  A b i l i t y t o m a i n t a i n c o m p o s u r e u n d e r p r e s s u r e .

T h e i n f l u e n c e o f t h e S o c i a l M e d i a M a n a g e r o n a c h i e v i n g b u s i n e s s g o a l s c o n t i n u e s t o g r o w a s c o m p a n i e s s h i f t

b u d g e t s t o r e f l e c t t h e c h a n g i n g b e h a v i o r s o f t h e i r t a r g e t a u d i e n c e s .

I f y o u ’ r e l o o k i n g f o r a n e x p e r i e n c e d S o c i a l M e d i a M a n a g e r , d o n ’ t l e a v e t h e

p r o c e s s u p t o c h a n c e .

N E E D T O H I R E AS O C I A L M E D I A

M A N A G E R ?

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