social media for nonprofits: overview

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Web 2.0 for Your Nonprofit

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A class I taught at Mount Holyoke College during my 15th reunion weekend, May 2008.

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Page 1: Social Media for nonprofits: Overview

Web 2.0 for Your Nonprofit

Page 2: Social Media for nonprofits: Overview

Don’t Focus on the Hammer

Flickr.com/ppdigital

Page 3: Social Media for nonprofits: Overview

Focus on the House

Flickr.com/martin_laBar

Page 4: Social Media for nonprofits: Overview

Build Your Own House

Flickr.com/lincolnian

Flickr.com/stuck_in_customs

Flickr.com/neil-san

Page 5: Social Media for nonprofits: Overview

Build an Amazing House

Flickr.com/str1ke

Page 6: Social Media for nonprofits: Overview

My Blogs

smalldots.wordpress.com

Page 7: Social Media for nonprofits: Overview

We’ll Answer Three Questions

Page 8: Social Media for nonprofits: Overview

We’ll Answer Three Questions

Huh?

Page 9: Social Media for nonprofits: Overview

We’ll Answer Three Questions

Who cares?

Page 10: Social Media for nonprofits: Overview

We’ll Answer Three Questions

Like I have time?

Page 11: Social Media for nonprofits: Overview

Web 1.0

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Web 1.0

Page 13: Social Media for nonprofits: Overview

Web 1.0

Blah blah blah blah

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Web 1.0

Blah blah blah blah

whatever

Page 15: Social Media for nonprofits: Overview

Web 2.0

Page 16: Social Media for nonprofits: Overview

Web 2.0

Blogging

Page 17: Social Media for nonprofits: Overview

Web 2.0

Photosharing

Page 18: Social Media for nonprofits: Overview

Web 2.0

Social NetworkingSocial NetworkingSocial NetworkingSocial Networking

Page 19: Social Media for nonprofits: Overview

Yippee

Page 20: Social Media for nonprofits: Overview

Caveats

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Caveats

• Good fit with your goals

Page 22: Social Media for nonprofits: Overview

Caveats

• Good fit with your goals

•Good fit with your staff

Page 23: Social Media for nonprofits: Overview

Caveats

• Good fit with your goals

•Good fit with your staff

•“Enterprise class”

Page 24: Social Media for nonprofits: Overview

Benefits

Page 25: Social Media for nonprofits: Overview

Benefits

•Free

Page 26: Social Media for nonprofits: Overview

Benefits

•Free

•Easy

Page 27: Social Media for nonprofits: Overview

Benefits

•Free

•Easy

•Power in your hands

Page 28: Social Media for nonprofits: Overview

Benefits

•Free

•Easy

•Power in your hands

•Listen

Page 29: Social Media for nonprofits: Overview

Web 2.0

Blogging

Page 30: Social Media for nonprofits: Overview

What’s a Blog?

•Easy to Update

•Invite feedback

•Free

•No skills required

•Tend to be informal

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Nonprofit Technology Blogs

michelemartin.typepad.com

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Nonprofit Technology Blogs

beth.typepad.com

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Nonprofit Technology Blogs

techsoup.org

Page 41: Social Media for nonprofits: Overview

Myth: Only Kids Blog

flickr.com/photos/kk

Page 42: Social Media for nonprofits: Overview

Myth: Only Kids Blog

It’s not just kids anymore.

flickr.com/photos/kk

Page 43: Social Media for nonprofits: Overview

Myth: Only Kids Blog

It’s not just kids anymore.

All ages, all professions blog.

flickr.com/photos/kk

Page 44: Social Media for nonprofits: Overview

Why Should You Care?

flickr.com/anniebee

Page 45: Social Media for nonprofits: Overview

Why Should You Care?

•Think out loud

flickr.com/anniebee

Page 46: Social Media for nonprofits: Overview

Why Should You Care?

•Think out loud

•Connect with peers

flickr.com/anniebee

Page 47: Social Media for nonprofits: Overview

Why Should You Care?

•Think out loud

•Connect with peers

•Low-cost, on-demand learning

flickr.com/anniebee

Page 48: Social Media for nonprofits: Overview

Why Should You Care?

•Think out loud

•Connect with peers

•Low-cost, on-demand learning

•Show your human face

flickr.com/anniebee

Page 49: Social Media for nonprofits: Overview

Why Should You Care?

•Think out loud

•Connect with peers

•Low-cost, on-demand learning

•Show your human face

•Feature those you serve

flickr.com/anniebee

Page 50: Social Media for nonprofits: Overview

Why Should You Care?

•Think out loud

•Connect with peers

•Low-cost, on-demand learning

•Show your human face

•Feature those you serve

•Respond to events rapidly

flickr.com/anniebee

Page 51: Social Media for nonprofits: Overview

Who’s Got the Time?

HALP ME

DROWNING IN WORK

Page 52: Social Media for nonprofits: Overview

Quick Start

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

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www.ALLTOP.com

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

Page 54: Social Media for nonprofits: Overview

www.MOMS.alltop.com

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

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www.PERSONALFINANCE.alltop.com

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

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www.SMALLBUSINESS.alltop.com

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

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www.NONPROFIT.alltop.com

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

Page 58: Social Media for nonprofits: Overview

Quick Start

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

Page 59: Social Media for nonprofits: Overview

Quick Start

Find five blogs from your field.

Read them every dayfor a week.

Comment on at least one.

Page 60: Social Media for nonprofits: Overview

Should you write a blog?

Page 61: Social Media for nonprofits: Overview

Should you write a blog?

•I want to reach markets or people that I am currently not reaching

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Should you write a blog?

•I want to reach markets or people that I am currently not reaching

•I want to know what’s happening in my field

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Should you write a blog?

•I want to reach markets or people that I am currently not reaching

•I want to know what’s happening in my field

•I want to position myself as an expert

Page 64: Social Media for nonprofits: Overview

Should you write a blog?

•I want to reach markets or people that I am currently not reaching

•I want to know what’s happening in my field

•I want to position myself as an expert

•I want to know what my peers/customers are thinking

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Set Up A Blog

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Best Practices

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Best Practices

How To Be Good

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•Lists

•Reviews

•How-to

•Essays

•Interviews

•Case Studies

•Profiles

•Rants

•Raves

Types of Posts

flickr.com/desi.italy

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•Books

•Problogger.com

•Ideas list

•Rotten first drafts

•Bookmarks

•Ye Olde Spiral Notebook

Ideas

mightygirl.com

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What Makes a Good Blog?

flickr.com/stevegarfield

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•Show Your Personality

What Makes a Good Blog?

flickr.com/stevegarfield

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•Show Your Personality

•Be Useful

What Makes a Good Blog?

flickr.com/stevegarfield

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•Show Your Personality

•Be Useful

•Write Well

What Makes a Good Blog?

flickr.com/stevegarfield

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•Show Your Personality

•Be Useful

•Write Well

•Write Often

What Makes a Good Blog?

flickr.com/stevegarfield

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•Show Your Personality

•Be Useful

•Write Well

•Write Often

•Write on Relevant Topics

What Makes a Good Blog?

flickr.com/stevegarfield

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•Show Your Personality

•Be Useful

•Write Well

•Write Often

•Write on Relevant Topics

•Engage your Readers

What Makes a Good Blog?

flickr.com/stevegarfield

Page 82: Social Media for nonprofits: Overview

•Show Your Personality

•Be Useful

•Write Well

•Write Often

•Write on Relevant Topics

•Engage your Readers

•Interact with your Readers

What Makes a Good Blog?

flickr.com/stevegarfield

Page 83: Social Media for nonprofits: Overview

Web 2.0

Photosharing

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What is Photosharing?

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What is Photosharing?

•Put your pictures on the web so that other people can see them and comment on them

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What is Photosharing?

•Put your pictures on the web so that other people can see them and comment on them

•Look at other people’s photos and comment on them

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Why Should I Care?

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Why Should I Care?

•Put a face on your organization

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Why Should I Care?

•Put a face on your organization

•Help people find you and your message

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Why Should I Care?

•Put a face on your organization

•Help people find you and your message

•Use the power of pictures to communicate

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Why Should I Care?

•Put a face on your organization

•Help people find you and your message

•Use the power of pictures to communicate

•Connect with the millions of users who express themselves through photography

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Who’s got the time?

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Who’s got the time?

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Who’s got the time?

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Speaking of Time…

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Some Easy Research

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Some Easy Research

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Some Easy Research

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Some Easy Research

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Some Easy Research

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Some Easy Research

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Geotagging!

www.flickr.com October 8, 2007

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Think local!

www.flickr.com October 9, 2007

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Quick Start

Find three peerorganizations from your fieldon Flickr.

Browse them every dayfor a week.

Comment on at least two.

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Quick Start

Find three peerorganizations from your fieldon Flickr.

Browse them every dayfor a week.

Comment on at least two.

Page 106: Social Media for nonprofits: Overview

Quick Start

Find three peerorganizations from your fieldon Flickr.

Browse them every dayfor a week.

Comment on at least two.

Page 107: Social Media for nonprofits: Overview

Advanced Quick Start

Organize somephotos fromyour last event.

Give each photo a tag.

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Advanced Quick Start

Organize somephotos fromyour last event.

Upload them to Flickr.

Give each photo a tag.

Page 109: Social Media for nonprofits: Overview

Advanced Quick Start

Organize somephotos fromyour last event.

Upload them to Flickr.

Give each photo a tag.

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Why are we doing this, again?

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I want to reach potential members

and patrons I’m not currently reaching.

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I want to increase the emotional investment of my

members in my organization.

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I want to tap into the skills and hobbies of my members to help

build my brand.

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Web 2.0

Social NetworkingSocial NetworkingSocial NetworkingSocial Networking

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What is Social Networking?

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What is Social Networking?

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What is Social Networking?

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What is Social Networking?

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What is Social Networking?

•Making connections with your peers, your members, your targets, your world

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What is Social Networking?

•Making connections with your peers, your members, your targets, your world

•Building and expanding your network with like-minded people

Page 121: Social Media for nonprofits: Overview

What is Social Networking?

•Making connections with your peers, your members, your targets, your world

•Building and expanding your network with like-minded people

•Signposts to your other communications

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What is Social Networking?

•Making connections with your peers, your members, your targets, your world

•Building and expanding your network with like-minded people

•Signposts to your other communications

•Creating a presence and letting people find you

Page 123: Social Media for nonprofits: Overview

Why Should You Care?

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Why Should You Care?

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Why Should You Care?

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Why Should You Care?

Page 127: Social Media for nonprofits: Overview

What about those other sites?

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What about those other sites?

www.myspace.com/thenatureconservancy

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What about those other sites?

www.facebook.com/group.php?gid=2204852553

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Who’s Got the Time?

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Who’s Got the Time?

•None of these tools take much time to set up

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Who’s Got the Time?

•None of these tools take much time to set up

•But they do require regular check-ins and updates

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Who’s Got the Time?

•None of these tools take much time to set up

•But they do require regular check-ins and updates

•You can’t just “set it and forget it.”

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Who’s Got the Time?

www.lolnptech.blogspot.com

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Who’s Got the Time?

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Who’s Got the Time?

•Get an intern

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Who’s Got the Time?

•Get an intern

•Or a Volunteer

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Who’s Got the Time?

•Get an intern

•Or a Volunteer

•Somebody young

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Who’s Got the Time?

•Get an intern

•Or a Volunteer

•Somebody young

•They won’t believe their luck

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Who’s Got the Time?

•Get an intern

•Or a Volunteer

•Somebody young

•They won’t believe their luck

•Just a couple of hours a week

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Why Am I Doing This, Again?

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Why Am I Doing This, Again?•I want to connect with other professionals and organizations with similar missions and goals

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Why Am I Doing This, Again?

•I want to reach potential members and donors that I am not currently reaching

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Why Am I Doing This, Again?

•I want to reach a population that is active, plugged in, and quick to mobilize around a cause

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Quick Start

Post your professional selfon LinkedIn.

Build up your network(aim for 10).

Write three references.

Page 146: Social Media for nonprofits: Overview

Quick Start

Post your professional selfon LinkedIn.

Build up your network(aim for 10).

Write three references.

Page 147: Social Media for nonprofits: Overview

Quick Start

Post your professional selfon LinkedIn.

Build up your network(aim for 10).

Write three references.

Page 148: Social Media for nonprofits: Overview

Still With Me?

Page 149: Social Media for nonprofits: Overview

Still With Me?Free!

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Still With Me?Free! Easy!

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Still With Me?Free! Easy!

New people!

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Still With Me?Free! Easy!

New people!

Betterbranding!

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Dip Your Toe

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Jump Right In

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Enough with the Cheerleader

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You Need a Plan

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People

Flickr.com/scoobay

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People

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People

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Fish Where the Fish Are

Flickr.com/joiseyshowaa

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Objectives

Flickr.com/jill_greenseth

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Objectives

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Objectives

Research

Marketing

Sales

Development

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Objectives

Research

Marketing

Sales

Development

Program Design

Program Expansion

Program Effectiveness

Membership Drives

Increased Donors

Increased Donations per Member

Board Development

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Objectives

Research

Marketing

Sales

Development

Listening

Talking

Energizing

Supporting

Embracing

See Groundswell for more on this…

Page 167: Social Media for nonprofits: Overview

Listening

Flickr.com/simon_crowley

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Listening

Flickr.com/simon_crowley

•Read Blogs

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Listening

Flickr.com/simon_crowley

•Read Blogs•Read Comments

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Listening

Flickr.com/simon_crowley

•Read Blogs•Read Comments•Google Search

Page 171: Social Media for nonprofits: Overview

Listening

Flickr.com/simon_crowley

•Read Blogs•Read Comments•Google Search•Google News

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Listening

Flickr.com/simon_crowley

•Read Blogs•Read Comments•Google Search•Google News•Communities

Page 173: Social Media for nonprofits: Overview

Talking

Flickr.com/nikita_kashner

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Talking

Flickr.com/nikita_kashner

•Write Blogs

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Talking

Flickr.com/nikita_kashner

•Write Blogs•Comment on Blogs

Page 176: Social Media for nonprofits: Overview

Talking

Flickr.com/nikita_kashner

•Write Blogs•Comment on Blogs•Comment on Flickr

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Talking

Flickr.com/nikita_kashner

•Write Blogs•Comment on Blogs•Comment on Flickr•Comment on Facebook

Page 178: Social Media for nonprofits: Overview

Talking

Flickr.com/nikita_kashner

•Write Blogs•Comment on Blogs•Comment on Flickr•Comment on Facebook•Answer Questions

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Talking

Flickr.com/nikita_kashner

•Write Blogs•Comment on Blogs•Comment on Flickr•Comment on Facebook•Answer Questions•Respond to Criticisms

Page 180: Social Media for nonprofits: Overview

You Need a Plan

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Strategy

Flickr.com/tommok

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Technology

Flickr.com/veo

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Now You Can Think About Tools

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Case Study #1

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Case Study #2

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Case Study #3

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Technology

Flickr.com/hfabulous

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When All You’ve Got is a Hammer

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Everything Looks Like a Nail

Thanks to Jeremiah Owyang: www.web-strategist.com

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Signposts Only Go So Far

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Plan Your Route

Flickr.com/china_guccio

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Enjoy the Ride

Flickr.com/immarkcz