smart work introduction2013

What Goes on here?

Copyright 2013 Hawthorne Consulting

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Lean Office

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= Success

Individual Strengths


FocusStructureDisciplineOwnership


Individual Strengths

Your individual strengths contribute to

the entire team’s effort.

The biggest waste is failing to tap into the creativity and knowledge of each team

member.Copyright 2013 Hawthorne Consulting

Lean Tools

1. Visual Workplace2. 5S & Work Area Organization3. Value Stream Mapping4. Quality at the Source5. Pull System/Kanban6. Standard Work7. Work Load Leveling8. Cross Training9. Continuous Improvement


Lean Defined

• Creating Greater Value With Less Work.

• The Elimination Of Waste

• Developing A Culture Of Continuous Improvement


Where do we Start?

Smart Work Recipe

1.Make Sure We Know What Our Customers Value2.Determine Ways to Measure How Well We Deliver Value3.Find a way to Visualize or “See” Our Process4.Learn to Spot Waste in our Process5.Understand How Lean Tools Can Help Eliminate Waste6.Involve everyone in Continually Improving7.Have a Process or Method For Continuous Improvement


Making Sure We Know What Our Customers Value


Thinking about “Value”

•What do our Customers value?•How do we know we are delivering value?•Can we measure our success or failure to deliver value?•Can we determine our efficiency and effectiveness?


What Do OUR Customers Value?


What Should be on Our

Scoreboard ?


Can we “see” our value stream?


Wherever there is a service for a customer, there is a Value Stream.

The challenge lies in seeing it.


Learning to spot and eliminate “Waste”


9 Common Office Wastes

ALIGNMENT – Not everyone is working toward the same goal

WAITING – Information, equipment, people, etc.

PROCESSING / MOTION – Steps that do not add value. Unnecessary complexity and people motion

WORK AROUND – Operating parallel or unofficial systems

TRANSLATION – Moving information between systems

UNEVEN FLOW – Work piles up due to batching or uneven demand

ERRORS & REWORK – Time spent correcting mistakes or redoing work

MOVEMENT – Moving items from place to place

VARIATION – Same task but different ways of doing itCopyright 2013 Hawthorne Consulting

More About Value

VA = Value Added (Customer willing to pay)NVA = Non Value Added (Waste)NVABN = Non Value Added but necessary (Waste) Copyright 2013 Hawthorne Consulting

A LEAP OR A CLIMB?


Interviews

Intro To Smart Work

Value Stream Mapping

Implementing Change

Follow-up

Smart Work Process Steps


smart work introduction2013

Documents

hawthorne consulting

waste copyright

success copyright

greater value

value stream mapping4

smart work recipe1

work load leveling8

spot waste