sm001 solution manager

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Introduction to SAP Solution Manager

About This ModuleThis module defines the SAP Solution Manager and outlines the benefits of using Solution Manager

and the ASAP methodology tools provided to aid in the implementation, operation, and continuous

improvement of SAP solutions.Business Example

!" #orp. is about to begin a large$scale business process transformation pro%ect and has chosen

SAP soft&are as the centerpiece. This pro%ect has been named 'Pro%ect Progress' and &ill consist of

multiple SAP components. A comprehensive, full life$cycle tool to help drive and manage the

implementation is re(uired. SAP Solution Manager &ill be used for this purpose during the

implementation and eventual hand$over to operations.

Module Objectives

)efine the SAP Solution Manager and discuss the benefits of using the various tools offered

)iscuss the benefits of using SAP Solution Manager

)efine the ASAP methodology and the phases of the *mplementation +oadmap

Explain the features and benefits of using SAP Solution Manager for implementation

)escribe the role SAP Solution Manager plays in the day$to$day operations and support of

SAP solutions

Module Content

SAP Solution Manager vervie&

AcceleratedSAP -ASAP Methodology

SAP Solution Manager as Toolset for *mplementation

SAP Solution Manager as Toolset for perations and #ontinuous *mprovement

Target Audience

#onsultants

Pro%ect Managers

Pro%ect Team /eads

Pro%ect Team Members

*T Service )es0 Managers

*T Service )es0 Members


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SAP Solution Manager Overview

About This Topic

*t is important to have a clear understanding of SAP Solution Manager in the overall context of an

SAP solution implementation. This topic helps define the purpose and benefits of using Solution

Manager.

Business Exaple

As your pro%ect moves into the planning stage, pro%ect team members of need a high$level overvie&

of the SAP Solution Manager. Since the pro%ect &ill include multiple solutions consisting of

potentially complex system landscapes, it is imperative to provide consistent and persistent

documentation of the existing systems and the planned systems. 1nderstanding the benefits of a

central repository is essential.

Objective!s" )efine 'SAP Solution Manager'

State the general purpose of SAP Solution Manager

*dentify the multiple usage scenarios of SAP Solution Manager

/ist the benefits of using SAP Solution Manager

Solution Manager #e$initionThe SAP Solution Manager is the central application management platform that customers can run

in their solution landscape to help them efficiently implement, operate, monitor, and support their

SAP solutions.

SAP Solution Manager is thus used for both *mplementation and perational 2unctions.

The SAP Solution Manager provides tools, content, and a gate&ay to SAP that helps to3

ptimi4e the management of your SAP solution

Ensure reliability of your SAP solution

Ensure efficient operations

Ease implementation and upgrades

#ontinuously adapt and improve your solution

Custoer%s S&ste 'andscape

The SAP Solution Manager is a separate, complete 5eb Application Server installation that is

connected to all systems in your solution landscape. These various systems are called satellite

s&stes.

*n this &ay, SAP Solution Manager acts as the central system of your solution landscape, allo&ing

business processes to be implemented, tested, and even monitored in an integrated manner, thus

avoiding duplication of effort and information and streamlining your activities.

Increasingl& Coplex S&stes


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*n the last fe& years, the *T &orld of SAP customers has gro&n much more complex. *nstead of one

single SAP +67 system, there are no& extensive system landscapes distributed over the entire globe

involving different solutions. Thus, it has become much more complicated to manage all of the

components of the various solutions.

The management process has also become more complicated for SAP itself. 2or example, over the

last several years, SAP has consolidated separate information sources and services into the SAP

Service Mar0etplace -service.sap.com. By having a solution management system at every customer

site, SAP can offer a virtually seamless lin0 from customer systems to the service mar0etplace,

helping to reduce the time for support, notes access, and so on.

(h& Solution Manager)Audio Transcript

There are several reasons to implement SAP Solution Manager. First, SAP SolutionManager enables the customer to have a faster implementation of SAP solutions and helpsoptimize operations once implementation is complete.

Second, implementing SAP Solution Manager gives the customer access to all availableimplementation and upgrade content.

Third, customers have easy access to all support services that are relevant to operations,maintenance, and improvement activities. This leads to faster issue resolution throughclose collaboration with Active lobal Support.

2aster implementation and more efficient operation of solutions

All available implementation and upgrade content is included

ptimal access to all support services

ptimal support of all operations, maintenance and improvement activities

2aster issue resolution through collaboration &ith Active 8lobal Support

Solution Manager *sage ScenariosAudio Transcript

There are many scenarios in which SAP Solution Manager can be used. Each scenario occurs in

one of the three life cycle phases, implementation, operations, and optimization. This is also

known as the cycle of continuous improvement.

There are six common scenarios for Solution Manager. They are3

*mplement SAP Solutions

Monitor SAP Solutions

Manage the Service )es0

/in0 to SAP Services

Manage #hange +e(uests

1pgrade SAP Solutions

Bene$its o$ SAP Solution Manager+ ,


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Audio Transcript

Solution Manager provides many benefits for the customer. ne of the benefits is more reliable IT

solutions. !ith SAP Solution Manager, companies can minimi"e risk during implementation and

operation. They can avoid inconsistencies in heterogeneous environments by performing cross#

component consistency checks. !ith the SAP Solution Manager Service $esk, customers can

resolve issues %uickly. The result is better &T service and less down time.

The tools and content provided by SAP Solution Manager make implementation and change

management pro'ects more efficient. (ompanies can reduce the cost of process design, technical

setup, business setup, support and operations, testing, and knowledge transfer. (entrali"ed pro'ect

handling, blueprinting, configuration, and testing ensure consistency and avoid redundancies,

which reduces the cost of implementation pro'ects in multi#component environments.

SAP Solution Manager provides a framework for consistent solution documentation and preserves

documents for later use, which reduces the costs of upgrades or continuous improvement pro'ects.

Bene$its o$ SAP Solution Manager More reliable *T solutions

Minimi4e ris0 during implementation

Avoid inconsistencies

+esolve issues (uic0ly resulting in less do&n time

More efficient implementation and change management pro%ects

+educed cost of implementation and continuous improvement

+educe cost of process design technical setup, business setup, support and

operations, testing, and 0no&ledge transfer

#entrali4ed pro%ect handling blueprinting, configuration, and testing

+educes the costs of upgrades or continuous improvement pro%ects.

Bene$its o$ Solution Manager+ -Audio Transcript

Another benefit of SAP Solution Manager isfaster return on investment. SAP Solution Manager

accelerates implementation and continuous improvement. &t provides implementation accelerators

and a library of preconfigured business processes as a starting point for pro'ects. This means that

companies don)t need to begin from scratch, and can benefit from SAP*s business process

e+perience. (ontent and services available through SAP Solution Manager such as

implementation road maps, best#practice documents, and SAP solution management services,

speed learning and accelerate pro'ects.

-sing Solution Manager can also reduce the cost of operationby providing a central point of

control for multi#component environments. &n heterogeneous environments, SAP Solution Manager

facilitates technical and application integration.

inally, Solution Manager gives the customer more leverage from their IT investments. SAP

Solution Manager and integrates with &T landscapes that include both SAP and non#SAP

applications. (ompanies can use it to reduce their total cost of ownership without making ma'or

changes to their &T environments.


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More Bene$its o$ SAP Solution Manager

2aster return on investment -+*

Accelerates implementation and continuous improvement

Availability of implementation road maps, best$practice documents, and SAP

solution management services speed learning and accelerate pro%ect

+educed cost of operation

Provides central point of control for multi$component environments.

2acilitates technical and application integration.

More leverage from *T investments

*ntegrates &ith *T landscapes that include both SAP and non$SAP applications

+educe their total cost of o&nership &ithout ma0ing ma%or changes

Suar&

This topic provided an overvie& of SAP Solution Manager. !ou revie&ed the uses of SAP Solution

Manager, such as allo&ing customers to integrate their SAP Solutions and manage other

components, including the SAP Service )es0. !ou also learned about the many benefits of

implementing SAP Solution Manager, such as faster +* and reduced cost of operations.

2inally, you learned that SAP Solution Manager is a separate installed 5eb Application Server that

offers a complete tool set to manage the life cycle of customer solutions.

AcceleratedSAP !ASAP" Methodolog&

About This Topic

This topic provides you &ith an understanding of SAP9s standard implementation methodology.

Business Exaple

Pro%ect progress managers need a proven and repeatable methodology for planning and executing

the many activities involved. A thorough understanding of this methodology is re(uired.

Objective!s"

State the purpose of AcceleratedSAP -ASAP

/ist the available ASAP roadmaps

/ist the five phases of the *mplementation +oadmap and identify the purpose of each

ASAP Methodolog& #e$ined


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The AcceleratedSAP -ASAP methodology is a proven, repeatable, and successful approach to

implement SAP solutions across multiple industries and customer environments. This methodology

evolved from a time in the mid$:;;


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*mplementation +oadmap for SAP Solutions provides the methodological frame&or0 for the

pro%ect team to leverage in the implementation of a SAP solution. *t covers, among other

things, the necessary pro%ect management, re(uirements gathering, design, configuration of

business processes, technical implementation, test procedures, training and organi4ation

change management.

Solution Manageent .oadap

The Solution Management +oadmap provides a methodology for the implementation of the

technical infrastructure and its operation. The Solution Management +oadmap complements

the *mplementation +oadmap.

/lobal Teplate .oadap

The 8lobal Template +oadmap describes ho& to organi4e and run a pro%ect in &hich a

corporate template is developed. The 8lobal Template +oadmap is geared to&ard more

complex implementation or harmoni4ation pro%ects, typically involving more than one 0ind

of SAP solution and a variety of sites, possibly in different countries. The corporate templateis rolled out to other sites in a follo&$up pro%ect.

*pgrade .oadap

The 1pgrade +oadmap is designed to help you carry out the customi4ing activities re(uired

for an upgrade. These customi4ing activities are essential if you &ant to continue to use the

same functions in your business application components after an upgrade.

Other .oadaps

The Enterprise Portal and Exchange *nfrastructure roadmaps are simply variations of the

*mplementation +oadmap.

0ive Phases o$ the Ipleentation .oadapAudio Transcript

The implementation roadmap consists of five phases.

The first phase is Project Preparation.This is the initial planning for the customers) SAP pro'ect.

The activities include general pro'ect management re%uirements, an issues management plan, an

organi"ational change management plan, and the establishment of other policies and procedures

for running the pro'ect. This phase must be completed before the ne+t phase begins.

The second phase, the business blueprint phase, comprises activities for aligning the customers*

business and technical re%uirements to the SAP standard software. 1ust as a blueprint of a house is

a plan by which an architect conveys the building re%uirements to the contractor, so the business

blueprint in ASAP becomes the plan for the eventual configuration of a customers* SAP software

solution. This phase concludes with the approval of a business blueprint document.

The Third Phase, The realization phase comprises the building and testing of the solution asprescribed by the business blueprint document. Activities in this phase include customi"ing in the

&mplementation 0uide of the associated development systems. The reali"ation phase also includes

software enhancements, special progamming, building and e+ecuting test plans, and finally,


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signing#off the configured system.

The Forth phase, final preparation phasemany crucial tasks remain, such as acceptance testing of

the production system hardware, the completion of end#user training, and plans for transfer to the

production system.

Fifth and The final phase is Go Live and Support. $uring this phase, items such as service level

agreements and help#desk procedures are established and tested. The conclusion of this phase is thehand#over to the operations and monitoring staff.

Suar&

*n this topic, you revie&ed the basics of the ASAP methodology. !ou learned that the ASAP

methodology is fully integrated into SAP Solution Manager, and Accelerated SAP roadmaps

provide content, tools, and expertise from thousands of successful implementations.

!ou also learned that there are several roadmaps available to the customer, the most popular being

the *mplementation +oadmap. 2inally, you learned that the *mplementation +oadmap has fivephases3 Pro%ect Preparation, Business Blueprint, +eali4ation, 2inal Preparation, and 8o /ive >

Support.

SAP Solution Manager as Toolset $or Ipleentation

About This Topic

This topic introduces you to the use of SAP Solution Manager as a tool for implementation of SAP

solutions.

Business Exaple

Pro%ect progress managers are responsible for several areas of an implementation pro%ect, from

re(uirements gathering and definition to configuration and testing. #oordination of these activities

demands one toolset. SAP Solution Manager supports &ou through each phase o$ &our project1

$ro planning to testing and hand2over to operations3

Objective!s"

*dentify pro%ect management features of the SAP Solution Manager /ist the various elements of the *mplementation +oadmap

*dentify the features of the Business Blueprint transaction in an SAP Solution Manager

system

/ist the most commonly used components &ithin the #onfiguration transaction of the SAP

Solution Manager

Project Manageent in SAP Solution Manager


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The ASAP *mplementation +oadmap provides a &or0 brea0do&n structure that can be used to plan

and trac0 the underlying activities and tas0s of the implementation? ho&ever, it is not meant to be

characteri4ed as a pro%ect management tool. *n fact, there are lin0s to Microsoft Pro%ect from the

roadmap, allo&ing a pro%ect manager to do&nload the entire structure into an MS Pro%ect plan.

Each phase of the roadmap provides a list of general pro%ect management activities, such as pro%ect

team status, scope management, training plan management, and so on.

Eleents o$ the Ipleentation .oadapAudio Transcript

This screen describes the various elements of the &mplementation /oadmap. These elements are the

roadmap structure, the viewing area and the attachment area.

As the graphic illustrates, theoadmap Structureis located on the left#hand side of the screen and

gives the pro'ect a list of items that outlines what to do and when to do it.

The vie!ing"te#t area, on the upper right side of the screen, displays procedural guides,

prere%uisite information, and deliverables of the highlighted structure items.

inally, the attachments areaon the lower right#side of the screen displays various items, such as

accelarators, issues, supplemental documentation, and pro'ect team members responsible for the

tasks listed in the roadmap structure.


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The main elements of the *mplementation +oadmap are3

+oadmap structure

=ie&ing6text area

Attachments area

The roadap structuregives the pro%ect team a list of &hat to do and &hen to do it. This appears

on the left$side of the screen displayed. The roadmap structure can be filtered by roles so that each

team member can focus only on those items re(uiring their attention.

The viewing4text area, on the upper right$side of the screen, displays procedural guides,prere(uisite information, and deliverables of the highlighted structure items on the left$side of the

screen.

The attachents areaon the lo&er right$side of the screen displays various items, such as

accelerators, issues, and supplemental documentation. *n this area you can also carry$out various

tas0s, such as assigning pro%ect team members and trac0ing the status of the highlighted item in the

roadmap structure.

0eatures o$ the Business Blueprint

There are several features of a Business Blueprint transaction. 5e &ill focus on the follo&ingfeatures3


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Blueprint structure

Business scenarios

Business process groups

Associated items

Blueprint document

Each $eature has a direct ipact on the other. /et9s ta0e a closer loo0 at these features and ho&

they relate.

Business Blueprint 0eaturesAudio Transcript

The$usiness $lueprint Structureis displayed on the left side of the screen. This structure is

developed in the business process workshops. All re%uirements are recorded and associated with a

structure item. The content used to establish the structure is found in the 2usiness Process/epository.

The business structure displayed on this screen is based on$usiness Scenarios. The business

scenarios are defined first. Then, supporting business process groupsare chosen from the 2usiness

Process /epository, based on those scenarios.

n the right side of the screen, associated itemsare available to support the line#items in the

structure on the left. Additional features, such as pro'ect documentation, transaction assignments

and graphical flow of processes are also available.

nce the blueprint structure is finali"ed, the blueprint documentcan be generated and becomes the

3master plan4 for the reali"ation phase of the pro'ect.


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The Business Blueprint structureis displayed on the left side of the screen. This structure is

developed through the business process &or0shops? all re(uirements gathered are recorded and

associated &ith a structure item. The content used to establish the structure is found in the

#entral repository for components of SAP Solution Manager solutions. These components can be3

Structure elements3 organi4ational units, master data, processes and process steps

Assignments to structure elements such as transactions or *M8 activities

Business Process +epository -BP+.

The business structure displayed on this screen is based on a business scenario. The business

scenarios are first defined, and then supporting business process groupsare chosen from the BP+

based on those scenarios.

These decisions are based upon the activities outlined in the Business Blueprint phase of the

*mplementation +oadmap, &here &or0shops are organi4ed &ith the purpose of defining the

business process needs of the pro%ect.

n the right side of the screen, associated itesare available to support the line items in the

structure on the left. Additional features such as pro%ect documentation, transaction assignments,

and graphical flo& of processes are also available.

nce the blueprint structure is finali4ed, the blueprint docuentcan be generated and becomes

the 'master plan' for the reali4ation phase of the pro%ect.


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Coponents o$ the Con$iguration Transaction

The purpose of the #onfiguration transaction is to use the Business Blueprint structure to configure

*M8 ob%ects in your development system. @ere is a list of the most commonly used components

available in the #onfiguration transaction3 Pro%ect documentation

Transaction assignments

#onfiguration of *M8 ob%ects

)evelopment items

Test cases

8raphics

Training materials

0unctions o$ Blueprint Con$iguration

1sing the blueprint document generated in the Business Blueprint phase, the pro%ect team &ill go

into the #onfiguration transaction in the SAP Solution Manager to customi4e the attached


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development system. #ustomi4ation is the configuration of the Ipleentation /uide !IM/"

%Implementation Guide %I&G'A tool for configuring the SAP system to meet customer

re%uirements. The &mplementation 0uide 5&M06 e+plains all the steps in the implementation

process, tells you the SAP standard 5factory6 (ustomi"ing settings, and describes the system

configuration activities. The hierarchical structure of the &M0 is based on the application

component hierarchy and lists all the documentation that is relevant to implementing the SAP

system. The main section is &M0 (ustomi"ing activities, where the relevant system settings are

made. 7ou can also document pro'ects in the &M0 such as8

The SAP /eference &M0

The Enterprise &M0

The Pro'ect &M06

*mplementation 8uide -*M8 ob%ects in the target system. The blueprint structure is replicated in

the configuration screen. The associated items on the right side of the screen provide a place for

documentation, administration, trac0ing, *M8 ob%ects to be configured, test cases, and team

members assigned.

Con$iguration Testing 0eatures+ ,Testing is one of most important components of #onfiguration. A crucial part of the +eali4ation

phase is the ability to test the functionality of the solution as you build it. *ntegrated into Solution

Manager is the Test 5or0bench, &hich includes the test organi4er, automated testing tools, and

interfaces to third$party testing tools.


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The figure depicts the integration of the testing tools provided by the SAP Solution Manager.

Con$iguration Testing 0eatures+ -Audio Transcript

9et)s walk through the test workflow outlined on this screen. irst, a pro'ect structure is created and

test cases are collected. &n the second step, the collected test cases are assigned to different test

packages in the pro'ect structure. Then, the test packages are given to the assigned testers the

pro'ect. The test packages are e+ecuted and then the test results are analy"ed.

The benefits of this systems are8

ast test preparation and e+ecution

A single point of access to the complete system landscape

(entral storage of testing material and test results

and

/e#use of e+isting testing material


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This figure sho&s the components of the testing &or0flo&, from the building of test plan to the

execution of the test cases &ithin the plan to the analysis of results.

The benefits of the testing features include3

+educed time for test preparation and execution

Single point of access to complete system landscape

#entral storage of testing material and test results

+e$use of existing testing material

Suar&

This topic focused on the various tool sets available in SAP Solution Manager. !ou revie&ed the

ma%or pro%ect management features such as lin0s to Microsoft Pro%ect and a &or0 brea0do&n

structure. !ou also learned about features of the *mplementation +oadmap, such as the roadmap

structure and the accelerators area. 2inally, you revie&ed the ma%or features of both the Blueprintand #onfiguration transactions.

SAP Solution Manager as a Toolset $or Operations and

Continuose Iproveents

About This Topic

The operations section of the SAP Solution Manager is the point of access to SAP support services,

including remote services, on$site services, self$services, and best practices documents. Based on

your solution configuration, recommendations for these services are triggered dynamically. The

SAP Solution Manager is the delivery platform for services delivered as part of your maintenance

agreement &ith SAP.

This topic &ill introduce you to the functions available through Solution Manager that can help

manage, support, and optimi4e the productive environment. 2eatures such as solution monitoring,Service )es0, and #hange +e(uest Management 5(hange /e%uest Management means (omponent

of SAP Solution Manager used to manage SAP Solution Manager pro'ects 5maintenance,

implementation, template, and upgrade6 from top to bottom8 starting with change management and

pro'ect planning, through resource management and cost control, to physical transports of changes

from the development environment into the productive environment.6 are defined.

Business Example

Pro%ect progress has successfully reached the 8o /ive stage of the implementation, and hand$over

to the operations staff is forthcoming. *T managers re(uire a single, comprehensive tool to help

them effectively implement and manage solutions &ithin multiple system landscapes.

Estimated time to complete this topic3 7< minutes

b%ective-s


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)escribe the concept of Solution Monitoring using the SAP Solution Manager

Explain the capability of the service des0 features in SAP Solution Manager

)escribe some advanced features of the SAP Solution Manager

SAP Solution Manager #uring Productive OperationsAudio Transcript

nce we have a live production system, Solution Manager takes on the role of a central system that

integrates tools such as system monitoring, business process monitoring and the help desk.

Solution Manager is a powerful tool because it is your gateway to SAP Support. 2ased on your

solution configuration, Solution Manager automatically triggers recommendations for services

such as remote consulting, self#services, and best practice documents.

!e)ll e+amine these features in more detail.

#ustomer9s 'central system' #ustomer9s @elp )es0

#ustomer9s lin0 to SAP Services and Support


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Solution MonitoringAudio Transcript

The increasing number of &T solutions is a growing challenge for the administration team in acomputer center. As a result, computer center managers demand a monitoring method that is

centrali"ed 5with all information in one tool6, yet can be e+tended to cover new components.

&nstead of classic system monitoring of individual system components, we now talk about solution

monitoring, where entire business processes can be monitored across multiple components. This

concept is reali"ed through the following three monitoring sections within the SAP Solution

Manager8 2usiness Process Monitoring, (entral System Monitoring, and Service 9evel

Management.

The continually increasing number of *T solutions and components is a gro&ing challenge for the

administration team in a computer center. The number of components has increased from &hat &as

re(uired &ith SAP +67 -including SAP instances, database, hard&are, and operating system to

include an ever$gro&ing range of technologies. As a result of this development, computer center

managers demand a monitoring method that is centrali4ed -&ith all information in one tool, yet can

be extended to cover ne& components.

*nstead of classic system monitoring of individual system components, &e no& tal0 about Solution

Monitoring, &here entire business processes can be monitored as a &hole across multiple

components. This concept is reali4ed through the follo&ing three monitoring sections &ithin the

SAP Solution Manager3

Business Process Monitoring

:. +eal$time monitoring &ith a focus on the graphical display of business processes based on

the #omputing #enter Management System -##MS

S&ste Monitoring+ Central S&ste

. Administration and real$time monitoring based on the #omputing #enter Management

System -##MS

Service 'evel Manageent


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7. #ontinuous monitoring based on SAP Early5atch Alert

Monitoring .ecoendations

1se Service /evel Management in the SAP Solution Manager to lay the foundation for setting up

the correct procedures for monitoring of your SAP solution. The recommended techni(ue is to

define an explicit monitoring concept for central system monitoring using the #omputing #enter

Management System -##MS in con%unction &ith the SAP Solution Manager. This form of system

monitoring, that starts &ith monitoring all business$process$relevant system components, is 0no&n

as the inside$out approach. The complementary outside$in approach involves using tools from third$

party manufacturers. To achieve comprehensive monitoring, SAP recommends using both

approaches simultaneously.

Service #es5 0eatures

Audio Transcript

The service desk offers a complete infrastructure for running a solution#wide support organi"ation

at your site.

eatures of the service desk include8

a&essage handling process

a (ustomer solution database

S)P *otes &anagement

Solution &anager +iagnostics


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o& that &e have tal0ed about some of the features of solution monitoring, &e &ill loo0 at another

component of the SAP Solution Manager3 Service )es0. The service des0 offers a complete

infrastructure for organi4ing and operating a solution$&ide support organi4ation at your site.

2eatures include3

Message handling process

End users can create messages that automatically collect system and context data. An

interface for third$party messaging tools is also included.

Custoersolution database

Allo&s customer to build a history database for future troubleshooting

Managing SAP 6otes

*ntegrated notes search from the SAP Service Mar0etplace, as &ell as the ability to

implement the notes via the SAP ote Assistant

Solution Manager diagnostics


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Provides all functionality to centrally analy4e and monitor a complete SAP solution

Change .e7uest Manageent

After revie&ing the features of the Service )es0, let9s examine some of the more advanced features

of SAP Solution Manager. T&o commonly used advanced features are #hange +e(uestManagement and Solution Manager )iagnostics.

#hange +e(uest Management, as part of the SAP Solution Manager, integrates service des0

functionality for managing change re(uests. The processes supported by #hange +e(uest

Management include urgent corrections for implementing fast and direct changes in the productive

environment, and maintenance cycle activities such as regular releases and implementation,

upgrade, or template pro%ects.

Solution Manager #iagnostics

A 0ey re(uirement for efficient and safe support of *T solutions is the ability to perform root cause

analysis &ith speed and efficiency. Solution Manager diagnostics provides all functionality to

centrally analy4e and monitor a complete SAP solution. *t also reduces the time needed to train a

support consultant in root cause analysis.

Suar&

This topic revie&ed the Solution Manager functions that help manage, support, and optimi4e the

productive environment. The features included solution monitoring and the service des0. !ou also

learned about advanced features of solution manager such as #hange +e(uest Management and

Solution Manager )iagnostics.

Module Suar&

This product provided an overvie& of SAP Solution Manager. !ou revie&ed the uses of SAP

Solution Manager, such as allo&ing customers to integrate their SAP Solutions and manage other

components, including the SAP Service )es0. !ou also learned that the ASAP methodology is fullyintegrated into SAP Solution Manager, and Accelerated SAP roadmaps provide content, tools, and

expertise from thousands of successful implementations.

!ou learned about the ma%or features of both the Blueprint and #onfiguration transactions and ho&

you can use these features to develop your o&n customi4ed structure. 2inally, you revie&ed the

features included in solution monitoring and the service des0 and ho& these features help manage,

support, and optimi4e the productive environment.

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