skysoft software service offerings
DESCRIPTION
Skysoft is in existence since 1994, as a group company of Skylark.To thrust more focus on Software Products & Services, promoted Skysoft as an independent entity in 2012.Skysoft Consultancy Services is an end-to-end service provider focused on specific vertical segments on enterprise technology solutions which are customer centric and leading to their business transformation and re-engineering.A team of professionally gleaned consultants with specialized man years of experience in each of the respective verticals.Product Development :- Developed and owned Industry Specific ERP products for various vertical is being delivered in a tailor made solutions.Product Integration :- Products from different Technology Partners are collaborated with our solution and provide a Total Integrated Solution to the CustomersSAP Support Services includes :SAP Implementation ServicesSAP Basis & Application Support ServicesSAP Upgrade & Migration Support ServicesBusiness Consulting :- With our team of consultants focus on bridging the gap between business and IT to help clients to provide a comprehensive IT solution to enhance and transform the business portfolios.TRANSCRIPT
Slide 1
SCS Software Service Model
Offshore/Onshore
Skysoft Consultancy Services Private Limited
Skysoft Consultancy Services Private Limited
Old No.39, New No.83,
7th Avenue, Ashok Nagar,
Chennai 600 083
Phone: 2489 0014, 4315 0014
E-mail : [email protected]
Website : www. skysoftconsultancy.com
SCS Consultants
Good mix of Consulting ,Functional and Technical Experience
Mix of professionals with good academic background
Engineers / MCA / M Tech
Management graduates
Industry experienced professionals
Implementation experience
Consulting orientation and experience
Experience in tools and Agile methodology
Established network of Companies & Consultants from the various domain as consortium technological partners to provide Total Solution
SCS Resource Profile
Technology Competency1MicrosoftASP.NET, MVC, WCF, WPF, MS IIS2JavaJSP, Spring, Tomcat , Apache JBoss3DatabasesOracle , MS SQL , Maria DB, MySQL4Web ContentHTML,HTML 5, Javascript, J Query, CSS5Mobile AppsPhonegapHTML 5, Bootstrap, Angular JS6Business AnalyticsPentaho CE Components, Saiku Analytics (for Online Reporting & Analytics) CTOOLS (for Dashboards)Experience
> 5 years2 - 5 years0 - 2 years485
Skysofts Software Services
Software Development Services
Software Support Services
Our Approach
Dedicated Development Center Model
A dedicated development center, which is an extension of the Customers software engineering and development facility.
Customer pays the fixed monthly rate for the team
Hybrid Model
This is a combination of Fixed price and T&M model.
In this model a major portion of a project is on a fixed price basis.
Resources are deployed on a Time & material pricing basis.
This model helps the client to maximize their budgets without compromising any aspect of the project functionalities.
Time and Material Model
This model works out by we defining the business model and work hand in hand with our client for end-to-end execution of project.
Client pays on a fixed man days rate.
Fixed Price Model
The projects with well-defined deliverables and time lines with a very clear scope of work is defined at the beginning itself.
Client pays a fixed price for the complete project.
Any deviation in the scope is charged on a hourly rate fixed at the initial stage of the project itself.
5
PRINCIPLES OF LEAN SOFTWARE DEVPT.
Eliminate Waste
Build Quality in
Create Knowledge
Defer Commitment
Deliver Fast
Respect People
Optimize the whole
Software Development Methodology
Agile and Lean Software Development
Agree on PO terms & product Goal
Set a date now for the sprint review and review in 2 weeks
Review Product Backlog of features
Estimate the product Backlog items
Conduct sprint planning with team and stakeholders. Complete the backlog
Commit as a team to the Sprint
Track status and obstacles on a daily basis
Track progress using the sprint burndown
Conduct a sprint review demo done items
Conduct a team retrospective
Take action on top impediment
Requirement Gathering
Blue print preparation
Creating Wireframes / Mockups
Proto type Creation
Design, Development & Build
Testing (Unit test, SIT, UAT)
Beta version Deployment
Performance tuning
Production Deployment
Maintenance
Development stages
DevOps
Idea / Feature
Bug Fix
Enhancement
Production
Deploy
Get feedback
Dev
Build
QA
SIT
UAT
PROD
Developer
Build Engineer
QA Team
Integ.Tester
UserTest
Operations
DevOps tools adopted by SCS
Open Source System of Engagement (SOE)
CategoryProduct1Agile PlanningRedmine2Programming ToolsEclipse3Code AnalysisCodePRO, PMD4Source Code RepositorySVN5AuthenticationLDAP6DatabaseMaria DB, MySQL7BuildJenkins, ANT8TicketingRedmine9Unit TestJ Unit10Test Automation/QASelenium11LoggingElastic Search12O/SWindows / Linux13Virtualization / ContainersDocker14Work Flow ManagementActiviti, Camunda15Business Analytic ToolsPentaho CE, Saiku Analytics ,CTOOLSCompetency on Open source tools
Software Support Services
Strategy & Planning Phase
Transition Phase (Knowledge transfer, documentation)
Steady State Phase
(Repeatable process, SLA, Metrics)
Total Offsite/Offshore Support
Concurrent Support Phase
(Initiation of support from offsite)
Transition Phase (Knowledge transfer, documentation)
Concurrent Support Phase
(Initiation of support from offsite)
Transition Phase (Knowledge transfer, documentation)
Concurrent Support Phase
(Initiation of support from offsite)
Software Support Methodology
Receive
Calls
Accept All calls
Analyze and assign correctly
Continuous improvement on
Availability
Response time
Accuracy
Completeness
Analyze
Calls
Understand Situation
Ask more questions
Help simulate errors
Apply product knowledge
Assign
Ensure completeness
Use analysis results
Use assignment logic
Update Book of Knowledge and lessons learned
Follow
Up
Follow through to closure
Update incident reports
Report
Escalate when necessary
Submit reports as required
Capture productivity / quality data
Guiding Principles
Common Concepts
Customer centric approach
Establish and refine processes
Establish timelines & improve metrics
Common Guidelines
No incident is minor record all
Empowerment & evaluation all
Process takes precedence
Time stamp all events/supervisory alerts
Software Support Methodology
Service Call Registration & Delivery Model
Customer
Service call logs through
Help Desk
Support Portal
Ticket ID Generated
Based on Severity & SLA Call will be responded
Based on Service level call will be assigned to respective functional/technical consultants.
On resolution the ticket will be closed and intimated to customer
Support portal Screenshot
Key Success Factors
Improved service levels
Reduced cost over a period of time
Flexible timing model
Transparent to users
Help move to New Technology
Key Differentiators
Local presence
Skysoft has over 20 years of extensive implementation and support experience
Strong understanding of the business processes
THANK YOU VERY MUCH
We look forward to working with you
by
R.KARTHIEYAN
(Mobile 09791013070)