TERMS OF REFERENCE

Sixty-Two (62) Units Desktop Personal Computers with UPS,Regular(BULK PURCHASE)

PRO-X-16-006(Project Reference Number)

I. RATIONALE

In order to improve efficiency in the delivery of public service, Philippine HealthInsurance Corporation (PhilHealth) Regional Office X needs to acquire DesktopPCs to support its operation.

II. QUANTITY AND SPECIFICATIONS OF DESKTOP PC

SIXTY-TWO (6Z) UNITS DESKTOP PC WITH UPS, REGULAR, with the detailedspecifications attached as Annex A (ITR Standard Certification, CMP-0101-0616,As of January Z016).

Each Desktop PC unit must have one recovery disk and one installation disk.Burned or USB copies of the recovery disk/image and installation disk/imageshall be allowed provided the bidder presents a certification from themanufacturer that it has stopped providing original Windows CD/DVDinstallation and recovery disks.

Operating System licenses must be OEM.

Parallel port is required for Tower or Mini-Tower Desktop PCs.

Must support IEEE 80Z.11ac network standard in addition to IEEE 80Z.11 b/g/nfor the WLAN connectivity requirement.

III. APPROVED BUDGET OF THE CONTRACT (ABC)

The approved budget for the procurement of Sixty-Two (6Z) Units Desktop PCswith UPS, Regular, is Four Million Three Hundred Forty Thousand Pesos(P4,340,OOO.00).

IV. SUPPLY, INSTALLATION AND TESTING

1. The delivery of the units and installation of the operating system shall be100% completed within sixty (60) calendar days upon receipt of thePurchase Order/Contract and Notice to Proceed by the winning bidder.

Z. The winning bidder must provide the following:

i. User manual, system manual, troubleshooting and installation guide ofeach device;

ii, Complete documentation of softwares and licenses, utility andrecovery- disks including the inventory of the Desktop PC componentsand serial numbers, and

Hi. Certification from the manufacturer (OEM) that they are "AuthorizedDealer" of the brand being carried/distributed.

3. PHILHEALTH technical personnel together with the Inspection Committeemust review and approve the installation and testing conducted by thevendor on the following:

i. Hard disk, memory, power supply, WLAN card, video cardspecifications

ii. Software specificationsHi. Running condition

All delivered items should pass the requirements mentioned above before thefinal acceptance.

V. TECHNICAL ASSISTANCE AND AFTER SALES SUPPORT

1. To ensure fast, efficient and reliable response time for the After Sales Supportand strict compliance to Section V, Sub-section 4 of the requirements, thewinning bidder must have their own "Service Center" located in Cagayan deOro City and must be duly certified by the manufacturer that they are anauthorized service center. The service center must have a business permitissued in the Cagayan de Oro City in compliance with local ordinance andmust be in operation for the past two years.

2. The winning bidder shall provide a technical team and dedicated personnelcomposed of a project manager and support staff who will be tasked with thesupply, delivery, configuration, installation, testing and maintenance of thedelivered units.

3. All service units should be of equal/superior specifications to that of thedelivered units.

4. Eight (8) hours a day and five (5) days a week (8x5) on-call and on-sitesupport must be made available to PhilHealth Regional Office X (PRO X). Ifany of the delivered IT equipment malfunctions, the PRO X IT Officer shallreport the encountered problem to the designated certified service engineervia e-rnail/facsimile and help desk phone (landline/rnobtle).

The Issuance ofService Service Unit (SU)

ResponseTime

On-Call On-Site Remarks Replacing the RemarksUnit thru SU

8am to Within the The on-site service Within 48 hours Apenalty shall be5pm day engineer should be after the on-site imposed if lapses

able to provide cut-off period of occurred after 485 pm next recommendation the Service hours cut-offbusiness within the cut-off Response Time periodday (on- period. Penalty shall

site cut-off be imposed if lapsesperiod) occurred after the

cut-off period

5. To properly monitor or validate the performance, the service engineer isrequired to provide a service/job order form indicating the current date, timeand the transaction that transpired in the PRO X office (where the supportservice from the supplier is conducted).

6. As soon as the engineer had checked and declared that the defective unit/scannot be repaired within the service response time or on-site cut-off period,the service units should be made available within the next 48 hours.

7. Any movement of service units/s and malfunctioned/repaired units/s shallbe charged against the account ofthe winning supplier.

8. The assigned service engineer should be able to determine on-site if defectiveequiprnent/s is/are under warranty or not. But, once the defective unit/shas/have been pulled-out by the service engineer of the supplier'srepresentative, the said unit/s will be declared as repairable and all cost shallbe charged to the winning supplier.

9. If the malfunctioned unit cannot be repaired after 15 working days from thetime said unit had been pulled-out for repair, the said unit shall be replacedwith a new unit of equal or higher specification.

10. A strict implementation of 1% penalty of the unit price of the defective itemshall be imposed for every day of delay on service response time/issuance ofservice unit

11. The winning bidder shall provide a service report (indicating all eventsduring the period of after sales support) twice a month, in a form of mail ande-mail addressed to PRO X GSUHead and the PRO X IT Officer during thewarranty period.

12. The winning bidder shall coordinate with PRO X General Services Unitregarding the technical support after the award of project in order tofacilitate a faster response with the needed support.

VI. WARRANTY

1. The service warranty shall cover three (3) years for parts, three (3) years forservice/labor & three (3) years for on-site support from the date ofacceptance.

2. The winning bidder must be able to provide an Original EquipmentManufacturer's Certificate of Warranty.

3. During the warranty period, the winning bidder should successfully providetechnical assistance for hardware supply, maintenance and support.

4. The obligation for the warranty shall be covered by a retention money in anamount equivalent to ten percent (10%) of the total contract price fromwhere the penalty for the delay on service response time/issuance of serviceunit shall be charged. The said amount, net of deduction (if any), shall only bereleased after the lapse of the warranty period.

VII. CAPABILITY BUILDING/TRAINING

The winning bidder/proponent must provide the following technical trainingslisted below. The training should be conducted by a certified trainor in a certifiedtraining center with complete training materials. There must be hands-onlaboratories as part of the training course. The winning bidder/proponent shallprovide training vouchers or certificates and can be availed anytime within thewarranty period.

# of Training Description # ofSlots Days

2 Administering Windows Server 2012 5

2 Configuring Advanced Windows Server 2012 Services 5

2 Automatic Administration with Windows Powershell 3.0 5

2 Oracle Application Express Workshop I Edition 2 5

2 Oracle Application Express Workshop II Edition 2 3

2 Oracle Database 11g: Data Warehousing Fundamentals 3

2 Oracle Database 11g: Administer a Data Warehouse 4

VIII. DELIVERY

The winning bidder shall deliver the Desktop PCs with UPS, Regular, toPhilHealth Regional Office X, 6th Floor, Trinidad Building, Corrales- YacapinStreets, Cagayan de Oro City. All expenses for the delivery of desktop PCs withUPS shall be at the expense of the winning bidder.

Deliveries shall not be allowed after office hours, during weekends and non-working holidays.

I~ PENALTY CLAUSE

A penalty of one-tenth (1/10) of one percent (1%) of the cost of the delayedgoods scheduled for delivery for every day of delay shall be charged until suchgoods are finally delivered and accepted by the PHIC authorized representatives.

X. PAYMENT

Payment shall be made upon complete delivery and acceptance of goods andsubmission of the following documentary requirements:

a. Perfected Contractb. Delivery Receipt and Sales Invoicec. Inspection Reportd. Certificate of Acceptance

This document shall form an integral part of the bidding project with ProjectReference Number PRO-X-16-006.