six steps to ensure a successful microsoft teams...•manage the teams service, and create and...
TRANSCRIPT
Six steps to ensure a successful Microsoft Teams deployment
Sarah McGovern
1. SETTING THE SCENE INTERNALLY FOR SUCCESS
2. BUILDING THE FOUNDATIONS OF YOUR MIGRATION
3. DON’T DELIVER IN STEALTH
4. PERSONALISE YOUR DEPLOYMENT
5. BRING YOUR USERS ON THE JOURNEY
6. OPTOMISE AND SAFEGUARD YOUR EXPERIENCE
Setting the scene internally for success!
Static Technology Implementations…
CURRENT TRANSITION
PROJECT MANAGEMENT
FUTURE
Execute Change
THEN….
Application Launch
Identified Bugs/Gaps
Patch Updates
New Features
Major Tech
Update
Project delivery lifecycle
Start Up
Assess and Plan
ImplementationMonitor &
Review
Continuous Improvement
Now…Evergreen Technology…
Why is it hard for businesses to keep up?
Microsoft Teams is not a standalone application… One user interface to the O365 productivity stack
Re
sist
ance
Time Live Date
Building the foundations of your migration
Assemble the right team
Exchange SME OCMBusiness Analyst
Active Directory SME
UC SME
Legacy PBX SME
Hardware SMETraining
SpecialistSupport Team Network SME
Contact Centre SME
Security SME Evergreen SME
Establish Roles and Responsibilities at the beginning
Private Teams
•Restricted to team members approved by the team owner(s). This is a typical setting for project teams and virtual teams in a large organization.
Public Teams
•Open for anyone in the organization to join directly. This is useful for collaboration on topics of general interest to people in different departments working on different projects. This is a good default setting for smaller organizations.
Teams Access Types
Team creator
•Permissions to create a group or team in the directory. The admin can constrain this user type to a subset of admins or users.
Team owner
•Manages membership and settings for the team. There can be as many as 10 team owners per team.
Team Member
•Member of your organization who participates in a team.
Guest
•A user who’s external to your organization. Anyone with an email address can be invited as a guest if your organization has enabled guest access.
Teams User Types & admin roles
Teams Service Administrator
•Manage the Teams service, and create and manage Office 365 Groups
•Manage meetings, including meeting policies, configurations, and conference bridges
•Manage voice, including calling policies, phone number inventory and assignment, call queues, and auto attendants.
•Manage messaging, including messaging policies
•Manage all org-wide settings, including federation, Teams upgrade, and Teams client settings
•Manage the teams in the organization and their associated settings, including membership
•View the user profile page and troubleshoot user call quality problems by using advanced troubleshooting toolset3
Teams Communications Administrator
•Manage calling and meetings features within the Microsoft Teams service
•Manage meetings, including meeting policies, configurations, and conference bridges
•Manage voice, including calling policies, phone number inventory and assignment, call queues, and auto attendants1
•View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset1
Teams Communications Specialist
•Troubleshoot communications issues within Teams by using basic tools
•Access to the user profile page for troubleshooting calls in Call Analytics. Can only view user information for the specific user being searched for.
Teams Communications Support Engineer
•Troubleshoot communications issues within Teams by using advanced tools.
•Access to the user profile page for troubleshooting calls in Call Analytics. Can view the full call record information.
Teams User Types & admin roles
What happens when I create a Team…?O365
Groups
Document Library
Shared Outlook
Inbox
OneNote Notebook
SharePoint Site
Planner
As you all know…
When you create a new “Team” environment, you create more than just a Team and a Channel, it affects the wider O365 application set.
Build a meaningful Governance & Compliance ModelAccess Rights
• Open
• Closed
Regulatory & Standards Compliance
• Considered
SharePoint Governance
• Existing Online
• New Online
Naming Conventions
• Open
• Closed
Telephony Regulations
• Country specific
• Availability
Data Retention
• Open
• End Date
Data Protection & Export Regulation
• Considered
Security
• Internal
• External
Audit
• Internal
• External
Right to information Acts (Govt Bodies)
• Engaged process
Don’t deliver in stealth
7 X 7 RULE = Communication is KING!
1. Start communicating about the change early
2. Be transparent about the change
3. Involve all stakeholders early
4. Have ACTIVE Sponsorship from the beginning
5. Build and advocate an active Champions Network
6. Use several different avenue’s of communications
7. Embed benefits in every messaging
Personalise your deployment
"You may be tempted to deploy a 'big bang' approach by launching all of teams features in Island mode, but if you don't do the business engagement work early you may upset your
users by taking away critical features"
Collaboration
Internal vs External collaboration
Temporary project vs Business function
Draft content vs finalized content
Policies & Procedures
Business process
Group Document Storage
On premise Exchange Vs in the cloud
SharePoint Online OR SharePoint on
premise?
How will Teams disrupt this current approach?
What plans are in place to centralize this or
manage moving forward?
Solo Document Storage
Can IT access privately stored data?
(IP leaks)
How much is stored on users Desktops?
(Information loss)
Shadow IT – duplicate applications
(security risk)
Are organizations paying for more than one cloud
file storage?
(additional expenses)
Communication
How many different communication channels
are there internally?
Do your users know which channel they should use for different purposes?
Can/should communication channels
duplicate as a collaboration channel?
Internal vs external
Formal vs informal
Project vs teamwork etc.
Touch points for organisations to consider on their Digital Transformation…
Primary Tools Focus – Phased Migration*Different plan per user group?*
Scenario (Use Case) Current State (Tools) Phase 1 (XX Timeline)
Phase 2(XX Timeline)
Phase 3 (Future State Tools)
Instant Message Skype for Business MS Teams
Presence Skype for Business MS Teams
Conferencing Skype/ Teams/ BlueJeans/ Vision/ WebEx
MS Teams
Collab (Group Doc. -Transitory)
Network Drive VS Teams VS SharePoint
MS Teams
Collab (Group Doc. –Permanent)
Network Drive VS Teams VS SharePoint
MS Teams
External Collaboration Outlook File Share MS Teams
Internal Communication (Formal)
SharePoint/ Email MS Teams
Internal Communication (Informal)
SharePoint/ Email MS Teams
Telephony Skype for Business MS Teams
Etc. MS Teams
Teams Feature (Rollout Roadmap)
IM/Presence
Conferencing
SharePoint Integration
Teams & Channels
Telephony
AI, Bots&
3rd party apps
What is the recommended roadmap to rollout MS Teams to your organisation?
❑ Do we build a different Roadmap per;
• Persona?
• Business Group?
• Geography?
*Different plan per user group?*
Bring your users on the journey
Profile your users and understand their requirements
How they work❑ Representation of the work style attributes
for key workforce profiles❑ Day-in-the-life stories enhance the work
style description and assist end users torelate to technological integration withbusiness processes.
What people do❑ A set of practical tasks that end users
participate in to achieve their roles andresponsibilities.
❑ Scenarios help define what workprocesses can be improved through theadoption of new technologies.
What will this impact technically?
❑ QOS❑ Network / Wi-Fi Readiness❑ Voice Policies❑ Voice/SharePoint Governance❑ Hardware requirements
Awareness
Achieved through your early communication, business and end user engagement activities, this should continue through the life of your project through the continuous engagement of the 7 X 7 Rule.
Desire
Target existing pain points within your organisation, and look to see what MS Teams can overcome. How can you create quick wins to entice the majority of your users?
Knowledge
Ensure that your users are aware of what will change, and why, and provide clear information on timelines, periods of transition and where to seek further information. Having an open communication channel with the project will assist in the organisation feeling equipped.
Ability
Provide comprehensive and readily available training materials that target your specific use cases. Ensure you are taking into consideration your
Reinforcement
Continue to monitor and evaluate areas of continuous improvement to ensure that your transformation remains effective and therefore is being reinforced.
People Change…
Optimize & Safeguard your experience
RECENT EXAMPLE
• Microsoft are moving services from the Skype for Business Legacy O365 tenant to the Teams admin centre = licensing changes.
• Skype for Business online licenses were not required for response groups and auto-attendants, however in Teams it is now a requirement to have a resource account assigned to a call queue/auto attendant and this resource account needs to be licensed with E3/E5 and potentially Microsoft calling plans in order to assign phone numbers to these (even if porting customer numbers to Microsoft).
Ensure you are staying up to date with Microsoft changes/updates to the application, its licencing, feature updates, roadmap for Teams and decommissioning plans for Skype for
Business
Allocate a dedicated evergreen SME
Ensure you don’t lose touch with the Microsoft roadmap, including; licencing, features and
decommissioning plans for Skype for Business
Network is the backbone of your deployment
• WAN connection types and bandwidth
• Review of quality of service (QoS)
• Key locations
• User profiling – expected usage
• Network capacity
• Review of QoE data
• Active Call Generation
Voice/Video/Hardware Interoperability
ADDING INTEGRATION TECHNOLOGY
Join us on stand E124Sarah McGovern
Head of Change & Digital Transformation Services
SarahMcGovern