A SEMINAR PRESENTATION ON

SIXSIGMA

PREPARED BY:

GUIDED BY:

Introducing Six Sigma. business improvement concept that

focuses on meeting the needs of customers and bottom line benefit to your organisation.

customer satisfaction and improvement are the driving forces.

Six Sigma is seen as the ultimate goal in achieving near perfect processes through continual improvement.

Introducing Six Sigma. Sigma is standard

deviation. Six Sigma means

that if there were 1 million opportunities for a defect to occur, there would only be 3.4 defects.

Capabil

ity

Defects per Million Opportunities

(DPMO)

Yield (no defects)

2 308,537 69.1%

3 66,807 93.3%

4 6,210 99.4%

5 233 99.97%

6 3.4 99.99966%

Sigma Capabilities.

Six Sigma Defined . The ultimate goal is

to eliminate defects and errors and the costs associated with poor quality.

Six Sigma improvement is the Define-Measure-Analyse-Improve-Control (D-M-A-I-C) cycle.

Define Determines the scope and purpose of the project and includes a Project Charter, a process map of the problem to be investigated and an analysis of customers to determine the Voice of the Customer (VOC), resulting in Critical to Quality variables, or CTQs (sometimes CTC, Critical to Customer).

Measure The collection of information on the current situation. Baseline data on defects and possible causes are collected and plotted, and the sigma capability levels are calculated.

Analyze Determines the root causes of defects and explores and organizes potential causes.

Improve The development of solutions that are implemented to remove the root causes and then measured and evaluated for desired results.

Control Standardizes the improvement process to maintain the gains. The new standard practices are documented, and performance is monitored.

DMAIC Steps.

DMAIC Steps.

Six Sigma Training Levels.

Once committed to Six Sigma methodology, learning can be organized by degree of employee involvement:

Yellow Belt Green Belt Black Belt Master Black Belt Champion

Benefits of Six Sigma.   Focus on customers. Improved customer

loyalty. Reduced cycle time. Less waste. Data based decisions. Time management. Sustained gains and

improvements.

Systematic problem solving.

Employee motivation. Data analysis before

decision making. Faster to market. Team building. Improved customer

relations.

The Six Steps To Six Sigma Using. STEP 1. Identify the product you create or the

service you provide STEP 2. Identify the costumers for your product

or service and identify costumer requirement. STEP 3.Identify your need STEP 4.Define the process for doing your work. STEP 5.Mistake proof ihe process STEP 6.Ensure continuous improvement by D-

M-A-I-C.

Motorola's Six Sigma Program.

In 1988, Motorola Corp. became one of the first companies to receive the Malcolm Baldrige National Quality Award.

Six Sigma and City Government. Six Sigma is new to City government. Fort Wayne may be the first City in the country

to implement Six Sigma. Fort Wayne has implemented Six Sigma to

improve customer service and increase the effectiveness of city government.

Data based decision-making and empowerment of employees are key components to the success of the program.

Costs & Limitations. Institutionalizing Six Sigma into the fabric of a

corporate culture can require significant investment in training and infrastructure.

The infrastructure needed to support the Six Sigma environment varies. Some companies organize their trained Green/Black Belts into a central support organization.

Others deploy Green/Black Belts into organizations based on project needs and rely on communities of practice to maintain cohesion.

Costs & Limitations.

Six Sigma does not include specific integration of ISO9000 or National Quality Award criteria.

Six Sigma raises the expectation from 3-sigma performance to 6-sigma. Yet, it does not promote "Zero Defects" which many people dismiss as "impossible."

And the Quality Winner Is…?

Six Sigma is worth the effort!

THANK YOU

PREPARED BY: GUIDED BY: