Sharon Tailby72 Woodlands Road

ChippenhamWiltshireSN14 0HG

Tel: 01249 321760/ Mob: 07951 731449Email: samtailby@gmail.com

Profile:

An experienced Change Management expert with ITIL V3 Foundation qualification. Experience in an IT Service Management environment for the last 9 years co-ordinating with Problem Management, Incident Management, Technical Architecture and Project Management. Experienced CAB Chair and CAB co-ordinator. I have copious amounts of experience dealing with Risk and Impact type Analysis as well as Process development and implementation. I have written Change Procedures and been heavily involved with Change Management Process uptake on new contracts within an ISO20K managed service environment. Ability to work on own initiative but also excels as part of a team. I have 2 years’ experience training and leading the Change Management Team.

Notable Achievements:

Consultation and determining Change Models for various Managed Service Contracts under the ITIL Framework

Service Take on experience for new contracts Excellent experience of Change Management at an Analysis base and as a lead in the Change

Management Team Delivery of Change Management Training to new contracts coming on board and providing training

of toolsets to the same at many locations. Strong caring attitude and sensitivity to legacy processes and transition into ITIL framework.

Technical Capabilities:

ITIL V3 Foundation Microsoft WordMicrosoft Excel Microsoft PowerPointMicrosoft Project RMS Service ManagementService Now Microsoft Outlook

Career History:

Change Analyst, EE (May 2014 – January 2015) Fully responsible for change management on production systems for International

Telecommunications Company. Working in an outsource ITIL/ISO2000 compliant environment.

o Implementing service transition from beginning to service take ono Responsible for compiling and regularly updating the service improvement registero Consistently striving to improve service managemento Produce and disseminate the daily forward schedule of changeo Thoroughly assessing, analysing and approving RFC’s via quality controlo Arrange, prepare and chair CAB/ECAB/VCAB meetings on a regular basis weeklyo Manage methodical review of post implementation RFC’s, detailing and reporting on any

failed changeso Liaising and working closely with the Project, Problem, Configuration and Incident

management teams.

Volunteer Change Analyst, Oxfam (October 2013 ~ April 2014)

Fully responsible for change management on production systems for International non-profit making Charity. Working in an outsource ITIL/ISO2000 compliant environment.

o Implementing service transition from beginning to service take ono Responsible for compiling and regularly updating the service improvement registero Consistently striving to improve service managemento Produce and disseminate the weekly forward schedule of changeo Thoroughly assessing, analysing and approving RFC’s via quality controlo Manage methodical review of post implementation RFC’s, detailing and reporting on any

failed changes

Change Analyst, Capita Secure Information Systems (January 2010 ~ September 2013)

Fully responsible for change management on production systems for multiple high profile public and private sector accounts. Working in an outsource ITIL/ISO2000 compliant environment.

o Implementing service transition from beginning to service take ono Responsible for compiling and regularly updating the service improvement registero Consistently striving to improve service managemento Produce and disseminate the daily forward schedule of changeo Thoroughly assessing, analysing and approving RFC’s via quality controlo Arrange, prepare and chair CAB/ECAB/VCAB meetings on a regular basiso Manage methodical review of post implementation RFC’s, detailing and reporting on any

failed changeso Liaising and working closely with the Project, Problem, Configuration and Incident

management teams.Personal Assistant to Head of Service, Capita Secure Information Systems (August 2008 ~ December 2010)

Fully responsible for Head of Service Delivery’s day to day activitieso CAB Administration and preparation. Minute taking and recording of outcomeo Diary Management for Head of Serviceso Email Management for Head of Serviceso On call/Overtime/Expenses Management within budgeto Compilation of Monthly Financial Reporting for CEO reviewo Event Organisationo Minute takingo Agenda Writingo Secure room Administrationo Security Background Checks

Personal Assistant to Programme Manager, Sungard Public Sector Inc. (November 2005 ~ July 2008)

Fully responsible for Programme Managers’ day to day activitieso Diary Management for Head of Serviceso Email Management for Head of Serviceso On call/Overtime/Expenses Management within budgeto Compilation of Monthly Financial Reporting for CEO reviewo Event Organisationo Minute takingo Agenda writing

PA and Health Care Assistant on Beech Ward (Stroke Rehabilitation Unit) Chippenham Hospital 2004 - 2005

Regular Patient Obs Personal Care Needs met Nutritional needs met Involvement in rehabilitation of Speech, Independent movement and communication methods with

post stroke Patients. Working closely with Staff Nurses, Senior Staff Nurses, Sisters and Doctors to provide medical

assistance and adhere to personal Care Plans of each patient Also working as a PA to the Head of the Unit organising follow up appointments with outpatients in

a timely manner according to Stroke Follow up Guidelines. Providing correct patient history records for new admissions.

Healthcare Assistant, Great Western Hospital, 2001 – 2004

Infection Control Nurse on Respiratory/Oncology Ward Regular Patient Obs Personal Care Needs met Nutritional needs met Working closely with Staff Nurses, Senior Staff Nurses, Sisters and Doctors to provide medical

assistance and adhere to personal Care Plans of each patient

Healthcare Assistant, Princess Margaret’s Hospital 1999 – 2001

Regular Patient Obs Personal Care needs met Nutritional Needs met Working closely with Staff Nurses, Senior Staff Nurses, Sisters and Doctors to provide medical

assistance and adhere to personal Care Plans of each patient

Qualifications & Training:

ITIL V3 Foundation (ISO20K) Trained as an experienced Change Management Analyst Computer Literacy & Information Technology A Level Maths 7 GCSEs Team Building

References:

Phil Paul (Professional)Service Delivery ManagerOxfam GBOxfam HouseJohn Smith DriveOXFORDOX4 2JY

Andrew Mobbs (Personal)Availability & Capacity ManagerCapita Secure Information SystemsMethuen ParkBath RoadChippenhamWiltshireSN14 0TW