2010 Future of Senior Living Forum

2010 Future of Senior Living Forum

Jayne SallersonEmeritus Senior Living • Seattle, WA

Jayne SallersonEmeritus Senior Living • Seattle, WA

Judd HarperThe Arbor Company • Atlanta, GA

Judd HarperThe Arbor Company • Atlanta, GA

CHANGEhttp://www.youtube.com/watch?v=Mmz5qYbKsvM

CHANGEhttp://www.youtube.com/watch?v=Mmz5qYbKsvM

2006 – What We Discussed2006 – What We Discussed• Residents/Families

– Residents will be older, more educated and more ethnically diverse

– Higher resident acuities and more dementia– Resident and family expectations will increase

significantly– Demand for more services and onsite

amenities– More frequent, timely and up-to-date

communication with families– Residents will be more technologically savvy

• Residents/Families– Residents will be older, more educated and

more ethnically diverse– Higher resident acuities and more dementia– Resident and family expectations will increase

significantly– Demand for more services and onsite

amenities– More frequent, timely and up-to-date

communication with families– Residents will be more technologically savvy

2006 – What We Discussed2006 – What We Discussed• Operations

– More frequent, timely and up-to-date communication with families

– Lifestyle and daily programming will be very important

– Develop tools and processes for us to receive better and more immediate feedback on how we are doing

– Customer service will be the key differentiator between most AL communities

– Use of technology will grow to enhance ability to provide better care and give families better, timely and accurate information

• Operations– More frequent, timely and up-to-date

communication with families– Lifestyle and daily programming will be very

important– Develop tools and processes for us to receive

better and more immediate feedback on how we are doing

– Customer service will be the key differentiator between most AL communities

– Use of technology will grow to enhance ability to provide better care and give families better, timely and accurate information

2006 – What We Discussed2006 – What We Discussed• Operations

– Regulatory infringement on residents’ choices and quality of care

– More engaged leadership across all levels– Work to keep the “A” team members engaged– Better staff/team communication…clear

expectations and accountability– Successful communities will have a culture

characterized by teamwork, respect and empowerment

• Operations– Regulatory infringement on residents’ choices

and quality of care– More engaged leadership across all levels– Work to keep the “A” team members engaged– Better staff/team communication…clear

expectations and accountability– Successful communities will have a culture

characterized by teamwork, respect and empowerment

2006 – What We Discussed2006 – What We Discussed• Marketing

– AL’s biggest competitor will be staying at home or less expensive IL apartment with care

– More creative pricing options

• Marketing– AL’s biggest competitor will be staying at

home or less expensive IL apartment with care

– More creative pricing options

2010…and Beyond2010…and Beyond

• What will senior living look like in three years?

• What will be different?

• How will the senior living industry need to change to meet the needs of our residents, families, staff and investors/sponsors?

• What will senior living look like in three years?

• What will be different?

• How will the senior living industry need to change to meet the needs of our residents, families, staff and investors/sponsors?

2010…and Beyond2010…and Beyond• Customer (resident and family) expectations – How will resident and

family expectations change over the next three years?• Resident Life – How will resident programming and engagement

change over the next three years? How will the “monthly activity calendar” evolve over the next three years?

• Resident Care – How will approaches to resident care change over the next three years? What will the typical resident profile look like in 2013?

• Technology – How will technological advances help us improve the way we provide care and communicate and interact with residents, families and staff?

• Employee expectations – How will employees’ expectations of their employer change over the next three years? How will employees need to change to meet the new expectations of residents and families? How will our training approaches need to improve?

• Leadership (corporate, regional and community) – How will leadership need to change over the next three years to manage the changes in residents’, families’ and employees’ expectations?

• Customer (resident and family) expectations – How will resident and family expectations change over the next three years?

• Resident Life – How will resident programming and engagement change over the next three years? How will the “monthly activity calendar” evolve over the next three years?

• Resident Care – How will approaches to resident care change over the next three years? What will the typical resident profile look like in 2013?

• Technology – How will technological advances help us improve the way we provide care and communicate and interact with residents, families and staff?

• Employee expectations – How will employees’ expectations of their employer change over the next three years? How will employees need to change to meet the new expectations of residents and families? How will our training approaches need to improve?

• Leadership (corporate, regional and community) – How will leadership need to change over the next three years to manage the changes in residents’, families’ and employees’ expectations?

2010…and Beyond2010…and Beyond

Top Three Take-aways From Each Topic

• Customer (resident and family) expectations• Resident Life• Resident Care• Technology• Employee expectations• Leadership (corporate, regional and community)

Top Three Take-aways From Each Topic

• Customer (resident and family) expectations• Resident Life• Resident Care• Technology• Employee expectations• Leadership (corporate, regional and community)

Before You LeaveBefore You Leave

Please use the index card on your table

and share your top take-away.

Leave the card on your table and we’ll collect them.

Please complete the evaluation.

Thank you for joining us today!

Please use the index card on your table

and share your top take-away.

Leave the card on your table and we’ll collect them.

Please complete the evaluation.

Thank you for joining us today!