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Page 1: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize
Page 2: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize
Page 3: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

SESSION OBJECTIVES

At the conclusion of this training session, we will learn:

• How we demonstrate accountability in our work unit

• How we can recognize all problems & concerns have merit and take ownership of these issues until resolved

• Ways in which we can provide & accept feedback

• About “Words and Actions that show ICARE”- the approved key words and key actions model.

Page 4: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

BJWCH Values Conversation Tool

Page 5: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

ACCOUNTABILITY BEHAVIORSAll team members should demonstrate Accountability in the

following areas:I will recognize that all problems &

concerns have merit & take ownership of these until resolved. I will be

accountable for my actions & accept constructive feedback.

I will work to achieve personal & team goals even when it might be difficult. I will ask for

help when & where it is needed.

I will remain easy to reach to provide assistance & support. I will help others when

they look lost or look like they need assistance.

I will use the appropriate key words & key actions (Words & Actions that Show ICARE) with all patients, visitors & colleague, at all

times. I will make sure interpreters are always used with patients who are deaf or

speak limited English.

I will work with the team & other workgroups in positive ways. I will

always support the efforts of others.

I will clean up litter, trash & spills right away or inform the proper resource to ensure all areas of the hospital are clean & safe. I will place equipment & supplies in the correct

storage areas.

Page 6: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize
Page 7: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

Recognizing all problems & concerns have merit…

…and taking ownership of these until resolved

Page 8: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

ACCOUNTABILITY

Page 9: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

PROVIDING & ACCEPTING FEEDBACK

Page 10: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

ACCEPTING FEEDBACK

Page 11: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

ACCEPTING FEEDBACK

Page 12: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

USING THE APPROVED KEY WORDS & KEY ACTIONS

Page 13: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

DON’T CARE WORDSIt’s Not My Job

This happens all the time

There is nothing I Can Do

I can’t help you

It takes the floor forever to get a bed

The doctor’s never answer their pages

It’s the lab’s/radiology’s/administration’s/ etc

fault

It’s hospital policy

DON’T CARE WORDS AND ACTIONS

Exasperated actions

Page 14: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

DON’T CARE WORDSIt’s Not My Job

This happens all the time

There is nothing I Can Do

I can’t help you

It takes the floor forever to get a bed

The doctor’s never answer their pages

It’s the lab’s/radiology’s/administration’s/ etc

fault

It’s hospital policy

DON’T CARE WORDS AND ACTIONS

Exasperated actions

Page 15: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize

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