Service Solutions�KUKA Technical Application and Cell Support

EN

Maximum availability to safeguard your application processes leaves no room for compromises

You are responsible for ensuring that your production runs smoothly day in, day out. With maximum efficiency and sustainable quality. Here, service that is perfectly tailored to your needs is indispensable.

KUKA Technical Support ensures the maximum availability of your system while maintaining consistently high process quality. With a unique range of service and maintenance packages and the outstanding commitment of our experts. Application expertise combined with system know-how. This is what makes KUKA Technical Support uncompromisingly good.

KUKA Hotline Support – Always there for you

Whenever you need our support, you can count on KUKA  Technical Support. Our experts specialize in performing fast and structured fault analysis. They provide your employees with qualified, solution-oriented advice as well as concrete self-help assistance.

KUKA Technical Application and Cell SupportYour partner for maximum availability and process reliability

Faster in an emergency – Thanks to KUKA Remote-Service

When it comes to the crunch, only one thing counts: reducing downtime to a minimum. With KUKA Remote-Service, you have quality online support for your system with fault detec-tion, troubleshooting and maintenance support. This prevents loss of time and information.

Preventive maintenance management – The secure way to manufacture cost-effectively

There is no substitute for the knowledge of our experts. For regular maintenance, statutory inspections, load tests or process and system optimization – you name it. Our service specialists know every detail of the cells and systems. Timely detection of deviations in system function along with the listed optimization recommendations prevent subsequent damage, a reduction in production quality or costly system downtime.

KUKA Technical Application and Cell Support

All services throughout the product life cycle from a single source

In order to respond flexibly to the demands of the market, systems must be adapted to current requirements and tasks. From spare parts management to the integration of new products, and from the relocation, upgrading and overhaul of systems to process and system training: KUKA guarantees sustainable support over the entire life cycle.

Enjoy all the advantages of being a KUKA contract customer from the very beginning

For the maximum availability of your systems, we offer customized packages for service and maintenance tailored to your requirements.

• Service level: KUKA ServiceExtended• Maintenance management: KUKA HealthCheckPlus• Servicing management: KUKA CombiExtendedPlus

Basic inspection

• Visual inspection of mechanical/electrical elements• Archiving / data backup• Check of running noises• Check of condition of hoses, cable carrier and

electrical installations• Visual inspection of system peripheral equipment• Performance of required lubrication work• Inspection and measurement of the toothed belts• Visual inspection and functional test of safety systems

such as gates, doors, Emergency Stop pushbuttons and safety glass

• Inspection and exchange of fans• Labeling with seal and documentation of maintenance

by means of the maintenance checklist• Repair recommendations• Brief test run of the system before handover• Closing discussion

Depending on the application, further checks are performed, including:

• Hydraulic equipment• Pneumatic equipment• Sensor systems• TCP checking device• Torch cleaner• Accumulator• Thermal imaging• Coolant | cooling unit• Geometry (concentricity measurement)• PCD check• Oil check• System heating• Frequency inverter• Clamping equipment• Robot system• Laser beam guidance system• Measurement of laser power• Check that system is light-proof• Oscilloscope recordings | traces• Inspection and exchange of cabinet filter• Maintenance of the welding equipment• Functional check of the extraction system

Efficient maintenance, major effectRight from the beginning

With efficient maintenance management from KUKA Technical Support, you have something that others do not have: access to those who developed and built the cell and system – 100% OEM expertise. This unique competence means that our application and automation experts are able to detect and eliminate any deteri-oration earlier than anyone else. This means maximum availability and process reliability for you from the very beginning.

Overview of maintenance services

KUKA Technical Application and Cell Support

KUKA ServiceExtended

As a KUKA customer with a ServiceExtended agreement, you ensure that you receive the highest level of service.

Services covered by the ServiceExtended agreement:

KUKA Hotline• Priority hotline support for the fastest possible

fault diagnosis• Qualified technical hotline support from our application

and automation experts• VIP support with the involvement of application specialists

(e.g. from Design, Commissioning, Assembly, etc.)

KUKA Remote-Service• Localization and/or elimination of faults through

global online diagnosis• Daily functional test of the KUKA Remote Service Client• Support allocation

KUKA HealthCheckPlus

As a customer with a HealthCheckPlus agreement, you ensure that you benefit from the knowledge of KUKA experts during annual preventive maintenance. Through effective mainte-nance management, weak points are detected early and the availability of your system is sustainably increased.

Services covered by a KUKA HealthCheckPlus agreement:

• Basic inspection of the system components• Application-specific checks• Special conditions for follow-up repairs

Optional: Assumption of travel costs and expenses for the annual maintenance visit.

Enjoy all the advantages of being a KUKA contract customer.

Adapted to your needs.

The benefits of KUKA servicing management at a glance – KUKA CombiExtendedPlus

As a customer with a KUKA CombiExtendedPlus agree-ment, you ensure that your system has the highest level of all-round reliability right from the start. After all, the KUKA  CombiExtendedPlus agreement covers all services from the KUKA ServiceExtended and KUKA HealthCheckPlus agreements.

• Optimization and safeguarding of system productivity: avoidance of system downtime through preventive mainte-nance management, enabling compliance with production budget targets

• Value retention of the capital goods and safeguarding of the machine hour rate

• Reduction of unplanned additional and production overheads

• Long-term planning of costs for preventive maintenance and service management

• Reduction of economic risks through transparent definition of services and cost estimation, and assumption of responsibility for costs

• Concentration on core business: optimal and plannable workload of in-house servicing personnel with increased flexibility

• Safeguarding your quality standards: comprehensive docu-mentation of preventive maintenance work as a prerequisite for quality audits; contract hours for supporting your system

When times change, KUKA components, cells and systems can be adapted to new production and safety requirements. KUKA Refurbishment gets your process automation ready for its second product life cycle. This retains value and brings your system up-to-date in a cost-efficient manner.

Fit for the futureKUKA Refurbishment

Service life

100%

t0 t1 t2 t3 t4 ts ta

Downtime

x years

Scheduledmaintenance and repair

Detectionof status deviationsduring inspection

Damage limit

Wear reserve

Your increase in benefitsthrough KUKA Technical Application and Cell Support

Unscheduledrepair

Product life cycle

www.kuka.com

For further information please contact us at Hotline.De@kuka.com KUKA Deutschland GmbH Zugspitzstrasse 140, 86165 Augsburg / Germany T +49 821 797 - 2002

Specifications regarding the characteristics and usability of the products do not constitute a warranty of properties. They are intended to serve informative purposes only. Solely the respective contract of sale shall be binding in respect of the extent of our services and supplies. Some items of equipment depicted in the illustrations are optional and are not included in the standard scope of supply. Technical Data and illustrations are not binding for the delivery. Subject to change without prior notice.

PB|TechnicalSupport|EN|04|0121

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