service delivery reviews
TRANSCRIPT
The SOLGM guide on s17A reviews
Raymond Horan, Manager, Sector Improvement
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What’s this presentation• A heads-up on the content of the
guide
• A road-testing of ideas
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What is a s17A review
“periodically assess the cost-effectiveness of current arrangements for meeting the needs of communities for good quality (services)”
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The s17A review - purpose• An outcome of the “Efficiency
Taskforce”
• A spur to seek efficiencies and to talk to others
• Not a requirement to contract out, form CCOs etc
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“Cost-effectiveness”
“Least cost consistent with the achievement of the objectives for delivering the service”
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A couple of other ‘preliminaries’
• There is no legislative ‘stick’ – but non-compliance has risks
• The process is open to you (barring some minima)
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Some reminders• First reviews must be completed
by August 2017• Circumstances may dictate
earlier review• There may be statutory options
- but you may need to consider others
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What’s a service ? • Starting point – what’s an activity for
LTP purposes
• Bulk like activities together e.g. water and wastewater
• There will be exceptions
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Developing a review programme 1. Identify triggers
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Triggers• Significant change to levels of
service• Expiration of a contract within
two years• Expiry of the last review (i.e. its
been six years)
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Out clauses - consider• Cost of the review• Cost of the service• Elapsed time since the last
review• Changes in environment since
the last review• Effectiveness of current
arrangements• Capacity gains or losses
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Developing a review programme 1. Identify triggers
2. Stocktake previous reviews
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Developing a review programme 1. Identify triggers
2. Stocktake previous reviews3. Group like services together
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Developing a review programme 1. Identify triggers
2. Stocktake previous reviews3. Group like services together4. Talk to your neighbours
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Developing a review programme 1. Identify triggers
2. Stocktake previous reviews3. Group like services together4. Talk to your neighbours5. Identify resource
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Developing a review programme 1. Identify triggers
2. Stocktake previous reviews3. Group like services together4. Talk to your neighbours5. Identify resource6. Identify initial priorities
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Developing a review programme 1. Identify triggers
2. Stocktake previous reviews3. Group like services together4. Talk to your neighbours5. Identify resource6. Identify initial priorities7. Seek political input and refine
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Undertaking a review1. Gather background information2. Determine review objectives
and scope3. Select review agents4. Perform the analysis5. Document the analysis
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Background info• Mostly common sense – costs,
current arrangements etc
• Don’t forget the rationale for delivery, and non-financial performance
• What about customer and stakeholder views?
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Determining scope• The place for ‘scaling’ the review
and doing the B/C analysis
• Knock out the impractical options – but document why
• Engagement?
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Review agent• Who does the review?
• What skills and knowledge does the review need?
• Is the review best conducted by an independent person?
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Analysis• Costing – robust, but precision
not required
• Refinement ?
• Benchmarking
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Documenting • Use a common approach
• SOLGM has developed a template and a working paper
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For more information on SOLGM visit
www.SOLGM.org.nz