seniorvicepresident,hr,dupont benefits asseniorvice ... · fiore isresponsible forallu.s. hr...

December 2009 HRO Today 37www.hrotoday.com

2010 Practitioner Superstars

Vice President of HRMS and Payroll, Sodexo U.S.Fiore is responsible for all U.S. HR information systems,HR information security, and payroll operations. Prior tohis current role, he was an integral part of Sodexo IS&T’sapplication architecture and design division.

Lou Fiore

Vice President, Global Benefits, Health and Wellness,Hess CorporationLutterbach leads the company’s HRIS group, which sup-ports 14,000 employees in more than 15 countries, and is amember of the HR leadership team.

DavidLutterbach

Senior Vice President,WyethPeppard has redefined the role of HR in the companythrough an increased focus on quantifiable and core busi-ness goals. One way in which she has achieved this was bymaking the decision to outsource Wyeth’s benefits program.

Denise Peppard

Head of HR Operations, UBSBryant has been the architect and driver behind UBS’sfour-year HRO journey by working on a global strategy forHR and learning, and driving their contracting processwith ACS. These efforts have provided UBS with minimalrisk.

Julian Bryant

Senior Vice President, HR, PHH MortgageAu-Yang is responsible for the staffing, compensation andbenefits, and team player relations. He joined PHH Mort-gage (then Cendant Mortgage) as vice president of com-pensation and benefits in June 2001.

Peter Au-Yang

Senior Vice President, HR, DuPontAs senior vice president of DuPont Human Resources anda member of the company’s office of the chief executive,Borel is in charge of all HR functions including oversightof its billion-dollar outsourcing contract with Convergys.

Jim Borel

Executive VP, Global HR & Communications, Sara LeeCerrone has taken a very strategic view of the HR adminis-tration function at Sara Lee, working with variousproviders to handle actuarial and consulting work, H&Wadministration services, and pension services.

StephenCerrone

Senior Vice President HR, PHH CorporationEnnis has served PHH Corporation in a variety of rolessince 1986. In her current role, she helped PHH Arvalmaintain the customer service focus and other cultural at-tributes that have made the company a great place to work.

Rita Ennis

Vice President, HR, Thomson ReutersSince 2003, Erffmeyer has been with the Thomson Corpo-ration and has led the HR transformation project by over-seeing a cross-enterprise initiative that developed a new HRmodel, in which admin and technology were outsourced.

Ken Erffmeyer

Vice President, Global HR TransformationJohnson & JohnsonFedoryk has led an intensive initiative to transform HRbusiness processes through J&J’s 250 companies, spanning90 countries with more than 121,000 employees.

Jeanne Fedoryk

Director HRIS, Operations & Outsourcing, Sempra EnergyWith 16 years of industry experience, Flaherty is the cata-lyst within Sempra’s HR operation with intentional focuson both the now and the new. She is knowledgeable inmany facets of the HR outsourcing industry.

VictoriaFlaherty

Chief Financial Officer, Strategic RestaurantsAcquisition Corp.Grossman joined Strategic Restaurants at its inception inMarch 2005; prior to that he was vice president of financefor a restaurant company, Sydran Services, from 1994through February of 2005.

SteveGrossman

Senior Vendor Manager, HR Operations,Freescale SemiconductorsGuckert has been instrumental in making its HRO con-tract with ACS a true partnership. He leads the globalgovernance of the engagement for Freescale.

Tom Guckert

BENEFITS

LEARNING

MULTI-PROCESS

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www.hrotoday.com38 HRO Today December 2009

Vice President, BPO Service Delivery, GSKHarrison is responsible for directing the company’s HROvision, and his successful involvement in the early stages ofHR BPO within GSK led to his position and responsibili-ties today at the pharmaceutical giant.

Roger Harrison

Executive Commissioner, HHSC, State of TexasHawkins is the chief executive responsible for guiding theoperations of the state’s health and human services agen-cies. Before his appointment, Hawkins served as an aide toformer President George W. Bush.

AlbertHawkins

Vice President, HR Technology and Service DeliveryPrudential FinancialHedengren has been managing one of the industry’s mosttenured HR outsourcing relationships since its inception in2002. She is also a member of the HRO Buyer’s Group.

MarissaHedengren

Director of HR Operations, CIGNAKissel is responsible for all HR operations at CIGNA, in-cluding all outsourced HR systems, employee call center,payroll, benefits, recruiting, and learning systems. He hasalso worked at Unisys, IBM, and the ACE Group.

John Kissel

Vice President of HR Operations, E. W. ScrippsKnutson led her company’s charge into comprehensiveoutsourcing through its contract with ADP. A pioneer, sheis also the inaugural chairwoman for the Mid-Market Spe-cial Interest Group within the HRO Association.

Lisa Knutson

Senior Director of HR Operations, MedcoKutam has managed several HRIS implementations andhelped Medco successfully usher in enterprise HRO at thepharmacy benefits giant. Prior to joining Medco, he waswith Hewitt Associates, the company’s provider.

Sreeni Kutam

Vice President of HR Client Services, UnisysLapetina has served as a team-oriented leader for the rela-tionship between Unisys and Hewitt, its outsourced HRservices provider. His ability to be a strategic leader for therelationship has influenced its growth.

MichaelLapetina

HR Director, Portfolio and Program Management, DuPontLareau played a role in the process that led to DuPont se-lecting Convergys as its provider of transactional HR serv-ices, the largest HRO agreement in history. He now overseesthe commercial aspects of the Convergys relationship.

Ernest Lareau

HR Governance Relationship Manager, Chubb & SonMarinaro assumed his current role in January 2005, withresponsibility for leading the team overseeing HR servicesfrom ACS. During his tenure, key accomplishments in-clude transitioning recruiting services to an RPO provider.

Mike Marinaro

VP, HR Service Center, HRIS, & Enterprise SharedServices HR, Northrop Grumman CorporationMcFarland has been instrumental in providing strongthought leadership and program management to drive asuccessful completion of several complex HR initiatives.

JudyMcFarland

Vice President Benefits, Compensation, Payroll and HRSystems, Sony BMG Music EntertainmentMilin recently led her team through the rapid implementa-tion of Ultimate Software’s UltiPro delivered through soft-ware-as-a-service (SaaS), reducing costs, improvingefficiencies, and enhancing contributions to the company.

Anka Milin

Executive Vice President HR and Services, CIGNAMurabito drives growth in CIGNA’s businesses through aneffective HR and people strategy. Some of his responsibili-ties include planning, staffing, talent management, succes-sion processes, compensation and benefits, and training.

John Murabito

Senior EVP, HR, and Head of Office of StrategicManagement, BMO Financial GroupPatten is responsible for BMO’s enterprise-wide HR func-tions and strategies, which includes establishing the stan-dards for developing and implementing business strategies.

Rose Patten

Americas & EMEA Staffing Manager, Global StaffingPrograms Manager, Agilent TechnologiesA proponent of using social media to enhance the employ-ment brand and reach hard-to-find candidates, Plumley hasdisplayed a willingness to try new recruiting approachesthat makes her a leader in her field.

Nury Plumley

Senior Vice President, HR, MedcoPrincinvalle joined Medco in May 2001 fromTradeOut.com, an online business-to-business surplus mar-ketplace, where she built and managed the HR function fora growing Internet start-up.

KarinPrincinvalle

VP, Planning and HR Services at Prudential FinancialPrue oversees HR strategy, business and financial planning.His scope of accountability includes HR operations andsystems, HR vendor contracting, HR initiative and changemanagement implementation, HR mergers and acquisi-tions and HR communications.

KevinPrue


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SVP, Compensation, Benefits and HR Systems, PepsiCoSharpe transformed PepsiCo’s bevy of outsourcing servicesto more than 70,000 employees, including workforce ad-ministration, health and welfare, call center, compensa-tion, learning, performance management, and payroll.

Maria Sharpe

General Manager, Program Management, Delta Air LinesTheis is accountable for all PMO activities with Delta’soutsourced relationship with ACS, Sedgwick, and others,including implementation of project management disci-pline, planning, and management of operational projects.

Jim Theis

Director, Global HR Shared Services,Rockwell AutomationWarren is responsible for executing the global HR sharedservices strategy and for the delivery of a multitude of HRservices, including talent acquisition, learning, and rewards.

Craig Warren

Senior Manager, Employment, Spirit AerosystemsSince Spirit was formed in 2005 following divestiture fromBoeing, Webb-Jones has served as project manager for vari-ous HR implementations, including payroll services, relo-cation programs, and the transition to SAP’s HR modules.

MarthaWebb-Jones

Vice President, Organizational Effectiveness,Kimball InternationalVonderheide has an impressive background as a leader overfunctional areas within operations management, which haslead him to have four senior roles at Kimball.

DeanVonderheide

HR Corporate Recognition, TransCanadaTo help drive an invigorated culture, Frisz applies forward-thinking approaches to her company’s recognition programthrough an innovative web portal that delivers attractiveand user-friendly information and applications.

Kathy Frisz

Manager, Recognition and Reward Programs, RBC BankParker has grown RBC’s reward program to make it a hugesuccess and driver for all its employees. His forward-think-ing led to one of the most comprehensive and result-drivenprograms in its field.

Jeff Parker

VP, Global Compensation, CASchwartz successfully transformed CA’s various recognitionprograms into one recognition system that engages all em-ployees and aligns them to the company’s culture, goals,and objectives.

Rick Schwartz

VP, Human Resources, H&R BlockTapp faces unique challenges managing H&R Block’srecognition program with total employees growing from15,000 to 120,000 during tax season. His innovative end-to-end recognition program boosts productivity.

Doug Tapp

Senior Business Leader International Compensation &Benefits, VISAFor the past 10 years, Barth has developed and managedmultiple relocation programs. Under her leadership, VISAprograms have become competitive drivers in the market.

Betsy CampbellBarth

Senior Manager, Global Mobility, CiscoDuring Curtis’ more than 17 years in the relocation industryshe has become a recognized leader in developing in cost-effective relocation policies for global organizations, includ-ing Flextronics, GMAC Global Relocation, and Apple.

Kathy Curtis

Sr Manager, Talent Acquisition & Corporate HR, RaytheonDavis challenged relocation provider Cartus to come upwith an innovative solution for its mobility program.Under his watch, best practices have been developed andimplemented, and specific relocation-related processeshave been improved, resulting in cost and time savings.

Max Davis

Director, Relocation Services, MicrosoftSmith oversees implementation of the Microsoft globalprogram strategy for permanent and assignment relocation,management of the Microsoft Relocation Center of Excel-lence Operation, and evaluation of all relocation policies.

Margaret Smith

RECOGNITION

RELOCATION

Program Manager, Relocation, Siemens Shared ServicesMay joined Siemens in 2002 and is responsible for manag-ing more than 1,000 domestic and international corporaterelocations annually for multiple Siemens operating com-panies. Prior, she was president of Relocation Gatekeeper.

Anne May


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Director HR Operations, Catholic Health InitiativesAndrus is a long time member of the large market buyersGroup and a thought leader in developing more effectivemodels for HRO performance. As a recent speaker at theHRO Summit he outlined the governance best practiceseffectively deployed at CHI for improved outcomes.

MichaelAndrus

Director, Talent Management & OrganizationalDevelopment NAT, Goodyear Tire & Rubber CompanyBell is responsible for designing and executing strategieswithin talent acquisition, cultural integration, performancemanagement, succession planning, and development.

Julie Bell

VP of Human Resources, Parexel International CorpBrandt manages a global HR operation for one of thelargest pharmaceutical research companies. He has allfacets of HR reporting to him and was an early adopter ofHRO signing a comprehensive.

Michael Brandt

Global Talent Acquisition Leader, GE HealthcareUsing an RPO provider since 1999, Brown has effectivelymanaged process improvement, expansion throughout theU.S., and implemented LEAN, a method for quality andprocess improvement.

Steven Brown

Assistant Vice President for Strategic Staffing, MetLifeButler is responsible for managing the outsourced recruit-ing function, employment brand marketing and vendormanagement, the INROADS intern program, and otherstrategic HR Recruitment process/policy initiatives.

JoAnn Butler

Senior VP, Global HR, Baker HughesChowdhury is the brains behind Baker Hughes’ global ex-pansion of RPO beyond North America, U.K. and APAC.Service locations include Central and Latin America, Mid-dle-East, and Sub-Sahara Africa.

AzizChowdhury

Director of HR Service Delivery, Delta Air LinesAs director of HR service delivery at Delta Air Lines at itsworld headquarters in Atlanta, Collins is responsible formanaging the delivery and compliance requirements foroutsourced HR services for more than 100,000 employees.

Chris Collins

Manager, HR Policy Devl’pt &Admin, Allison TransmissionCruse was instrumental in implementing a full lifecycleRPO plan for Allison Transmission. With critical time re-quirements and global needs, Cruse knew RPO was the so-lution to ensure Allison’s success with this challenge.

Cheri Cruse

Senior Vice President, Human Resources, MedImmuneDonley is responsible for delivering professional tools, pro-grams, and services to optimize MedImmune’s human capi-tal investments worldwide. Learn more about his successfulpartnership with The RightThing on page 14.

Max Donley

Manager, North America Talent Acquisition,Owens-IllinoisDuring her tenure, Dagostino has exemplified outstandingleadership and management of an enterprise-wide RPO in-cluding all skill-sets at all North American locations.

DeniseDagostino

Category Manager, Abbott LabsCollaborating with team members Eileen Sepot and ShyrlHoover, Dudley upgraded Abbott’s $200 million contin-gent labor Managed Service Program through ManpowerBusiness Solutions, encompassing more than 3,500 contin-

Jon Dudley

Head of Resourcing Operations, Vodafone UKAfter joining in early 2009, Edwards challenged the partner-ship with Alexander Mann Solutions to successfully delivera series of interventions that shifted resourcing from an oper-ational delivery function to a true Center of Excellence.

DeniseEdwards

HR Manager, Recruiting, Talecris Plasma ResourcesUnderstanding the value of an RPO blended model, Ellertakes advantage of forward-thinking techniques such as so-cial networking to develop the most effective talentacquisition plan for her organization.

Suzanne Eller

VP Recruiting and Internal Mobility, SRA, Int’lEvans manages both external recruiting and the internalmanagement of resources across an array of civilian, militaryand intelligence community engagements. Prior to SRA,Evans held exescutive positions at Chevy Chase Bank.

Simon Evans

Director, HR Operations, Best BuyAndersen is director, human resource operations, for BestBuy, and is responsible for creating and executing strate-gies. These include managing Best Buy’s partnerships withexternal human resource service providers.

LeAnneAndersen

RECRUITMENT


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Acquisition Leader,

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Director, HR Operations, GE MoneyGrisham, a 15-year veteran of the company, leveraged anRPO relationship with KellyOCG to achieve year-over-year cost reductions ($2 million in 2007) while continuingto manage a best-in-class staffing process.

TammyGrisham

VP of Human Resources, RegeneronBefore joining Regenron, Grossman worked in HR posi-tions at Prudential, Novartis and UBS PaineWebber. Hecurrently serves on the board of trustees of the Youth De-velopment Clinic in Newark, New Jersey.

Ross Grossman

HR Business Partner, Vectra BankIdentifying the need for an outsourced recruitment modelso internal HR executives could focus on strategic pro-grams, Heinzmann sought a model that would promote ef-ficiency and free up internal talent.

ChristinaHeinzmann

Director, Selection, Quality Assurance, and Wellness,VerizonHirsch is committed to customized RPO assessment solu-tions for selecting talent. She has managed an innovativeprogram for 10-plus years that meets business challenges.

Amy Hirsch

Director of HR, GraingerHirsch is in charge of the RPO program for the $5 billionfacilities maintenance and repair product giant. It ranks asone of the world’s most complex recruitment programs,which she has outsourced to SourceRight Solutions.

Ellen Hirsch

Director, Global HR Operations, CAAs outspoken member of the RPOA buyers group and aleading voice in the community, he was instrumental in arecent decision to sign a major second generation RPOdeal for CA encompassing significant scope in both ex-empt and non exempt job categories.

Pouya Khani

Vice President, Talent Management, NCRWith 25 years’ experience, Kynkor leads global talent man-agement for NCR, which includes talent acquisition, learn-ing, leadership development and performance managementstrategies, recruiting and learning manager systems.

Mary Kynkor

Senior HR Manager, Global Mobility, OracleWith more than 20 years’ experience, Lavelle has been theleading force at major global companies. Before joinin Ora-cle in 2008, she held senior positions primarily focused oninternational relocation service management at HewittMobility, Hewitt Associates, Hewlett-Packard and Syntex.

Dini Lavelle

Executive Director Human Resources,Morgan StanleyFacing a difficult economic environment, Luippold ap-proached her company’s RPO outsourcing in a way thathelped lower cost and improve key performance indicators.

Katie Luippold

Vice President, Talent, Waste ManagementMcCombs has held previous senior positions at ThermoFisher Scientific, Mylan Labs, and Cardinal Health.

BrentMcCombs

Global Talent Acquisition Leader, GE HealthcareMartin is responsible for delivering best-in-class talent iden-tification, acquisition, and recruitment process excellenceworldwide. She leads a team of four global talent acquisi-tion leaders and 11 talent acquisition regional champions.

Kim Martin

VP, Rehabilitation Services, HCR ManorcareWith 13 years as vice president of Rehabilitation Servicesfor HCR Manorcare, Pagoaga has lead a strong and inno-vative RPO program at one of America’s largest health-care providers.

Jim Pagoaga

VP, Global Staffing, Honeywell InternationalPatrick engaged leadership to build a business case for out-sourcing all of recruiting for Honeywell North America,included five strategic business units and more than 7,000hires for exempt and non-exempt positions.

MichaelPatrick

Director of Talent Acquisition & Strategy, KodakWith nearly 10 years’ experience outsourcing HR, IT, andBPO, Petro has a very robust background in negotiatingand managing successful outsourcing arrangements withinthe HR space and other markets.

Elizabeth Petro

Manager, Talent Sourcing and Staffing, GE Capital REFricke oversees, develops, and implements GE Capital RealEstate’s RPO engagement. She has decreased agency spendby more than 50 percent, decreased cycle time by 45 per-cent, and exceeded diversity targets by 55 percent.

Mary Fricke

Vice President, Compensation, Benefits, and HR Serv-ices, Agilent Technologies, Inc.Grau has led the HR outsourcing strategy at Agilent duringthe past six years. Agilent HR went from a mostly in-houseservice delivery function to a leveraged service model.

DominiqueGrau


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Executive VP, North America Staffing, CitigroupUnder Szwed’s direction, her team is responsible for therecruitment of a half million candidates to fill approxi-mately 23,000 positions annually. Her leadership has re-sulted in Citigroup selecting and implementing a globalATS and the creation of a Center of Excellence.

Danna Szwed

SVP of Global HR, Open TextAs featured in the cover story of HRO Today’s July/Augustissue, Preston’s RPO engagement with SourceRight Solu-tions exemplifies his 30 years of HR and leadership experi-ence in direct management and executive development.

Tony Preston

Americas Recruitment Leader, Global Talent Manage-ment COE, SABIC Innovative PlasticsReuss leads a global team to build an overall recruitmentstrategy to unify all of SABIC Innovative Plastics sixstrategic business units recruiting programs and strategies.

Patrick Reuss

Senior VP, Agility Global Integrated LogisticsSaia joined Agility in 2006 bringing extensive experiencein global sourcing, process reengineering, and change man-agement. She has Six Sigma training and her efforts havefocused on standardizing global operations processes.

Julia Saia

Vice President, Talent Acquisition, McKesson Corp.Slater is responsible for implementing, and leading thestrategic execution of talent acquisition for McKesson.Leading cross-business unit teams, she has implemented aMcKesson-wide methodology for talent acquisition policies.

Susan Slater

Executive Director Human Resources,Morgan StanleySmith has been with Morgan Stanley for nearly 10 years inthe recruit and staffing sector. Previous roles include re-cruiting at Financial Times, and Aerotek.

Keisha Smith

Director of Resourcing, DeloitteSparks has driven the resourcing outsourcing agendawithin Deloitte in the UK and Switzerland. She has cham-pioned the principle of partnership rather than supplier en-gagement and continues to constantly demand quality.

Alyson Sparks

Director, Talent Management and Inclusion, EntergySpencer’s strategic thought process of the talent require-ments led him to an RPO relationship with Adecco for En-tergy’s three separate entities. Spencer knew RPO couldoffer solutions to on-going talent needs in a timely manner.

Robert Spencer

HR Development Director, GeoservicesThibault has championed rolling out an RPO solutionacross GeoServices’ international business, delivering serv-ices in a highly visible, pressurized environment, which hasbeen able to unlock GeoServices geographic footprint anddeliver real value back to the business.

FranckThibault

Vice President of Global Recruitment and Rewards,CovanceValentin has been providing Covance with forward-thinkingrecruitment and reward strategies since 1999. Prior to join-ing the firm, he managed 10,000-plus employees at Frito Lay.

Raul Valentin

Executive Director, Global Recruitment, AstraZenecaDuring the past seven years at AstraZeneca, Wipf hasworked in the areas of HR strategy and planning, HR serv-ice delivery, and recruitment. Within her current role, sheoversees the global recruitment program

Kim Wipf

Chief Financial Officer and SVP, JT3Wild oversees the accounting, finance, human resources,and treasury functions of a joint venture company that sup-ports the U.S. Air Force and Navy at four southwesterntest and training ranges under the J-Tech contract.

Dan Wild

Assistant Director for Human Capital, TSAWhitford has been integral to the TSA’s HRO initiative.Prior to working with the TSA, he played a critical role atthe Office of Personnel Management in establishing US-AJOBS, an automated employment information system.

Dick Whitford

Vice President, Human Resources, United RentalAfter renewing his RPO contract for another three years,Pintoff continues his commitment to multi-stream, multi-year, HR BPO engagements, delivering significant ROI tohis organization through outsourcing recruitment, benefits,and talent management functions.

Craig Pintoff

VP, Human Resources, US AirwaysPon manages and implements an innovative RPO en-gagement for US Airways’ more than 10,000 employees.He has also held senior positions at Sanmina-SCI andE*TRADE Financial.

Daniel Pon

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