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Lachlan Colquhoun

A panel discussion at CommunicA-sia2017 titled “Diversifying Your Busi-ness Model Through Creative Partner-ships” veered straight into the critical subject of security at the outset.

Juniper Networks’ CTO Kireeti Kompella declared that security issues will “only going to get worse unless we do something about [them].”

Failure to develop effective security solutions will hold back the develop-ment of the upcoming 5G digital land-scape before next generation networks can begin to deliver new services through creative collaboration, he said.

“We all know about SDN (Software Defined Networks), but I talk about the Self-Driving Network or the Self-Defending Network,” said Kompella, describing a network in which security was embedded and automatic.

He said the sheer scale of the IoT means that human intervention cannot effectively counter the growing num-

Lachlan Colquhoun

Ransomware has rapidly moved from a “nuisance” to a public threat which could now endanger lives, a director of Singapore’s Cyber Security Agency told the CommunicAsia2017 conference on Tuesday.

Ho Ka Wei, a director at the Nation-al Cyber Threat Analysis Center at the Cyber Security Agency of Singapore, said an increase in attacks in recent weeks—including the global Wanna-

ber of security threats and intrusions.“Humans are going to lose if you

don’t have Artificial Intelligence on your side,” he said.

Beyond security, Ericsson’s Magnus Ewerbring, CTO, Asia-Pacific, named “integrity” in addition to security as one of the key issues for the industry in the IoT era. By this he means issues around trust, privacy, fraud and data protection.

“IoT will be both consumer and in-dustrial, and security is important, but integrity will also be key,” he said, add-ing that “traditional operators [enjoy] integrity, trust and faith” from their customers.

The panel, comprising representa-tives from carriers, vendors, and ana-lysts, then wrestled with ongoing challenges to the traditional carriers’ business models.

Whether they are providers of “dumb pipe or smart pipe,” and while internet giants like Facebook are high-ly dependent on them, Facebook and other OTT players were not significant sources of revenue for carriers.

Rohit Talwar, futurist speaker, Fast Future, told the conference that many carriers “like to find a reason not to innovate” and were too focused on “boxes.”

“Facebook and Google don’t want boxes,” he said. “They want the people who create intellectual property. They are selling people who create IP.”

Helen Wong, director of network product technology & strategy for Asia Pacific, Verizon, countered by saying that the new technologies of virtual-ization and cloud-based services—by their very nature—meant that carriers are finding partnerships which were “beyond boxes and vendors.”

Mike van den Bergh, CMO, PCCW Global, said his company actively col-laborates with new players in areas from tap-and-go payments to smart housing.

“They all deliver revenue to us,” he said. “Everything in the cloud is part of wider partnerships to deliver next gen-eration services.” 3

Cry attack—has put agencies on “high alert” and led to “sleepless nights and non-stop action.”

Ransomware attacks on the health system and facilities such as hospitals have the potential to threaten people’s lives, he said.

“The number of attacks is increas-ing,” said Ho. “No one is spared.”

“Critical infrastructure and govern-ment institutions continue to be attrac-

Security issues challenge the digital future

Heightened danger in Singapore as cyber attacks increase

Continued on page 3 ...

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The Droneslayer Girl smiles after taking out a squadron of evil drones. Singapore’s Orion Anti-Drone, Booth Device Tech. Model: Theresa Htet from Myanmar.

Lachlan Colquhoun

An unnamed customer of new Singapore mobile operator Circles.Life likes the service so much that he has referred over 600 new customers, thus earn-ing himself 100 GB of free data, said Donald Chan the firm’s in-ternational director.

Chan outlined his compa-ny’s business model and strat-egy in a keynote on Day One of CommunicAsia2017 and in-cluded details of their data bo-nus plan—their cornerstone of customer retention.

He described Circles.Life as Asia’s “first fully digital telco”--from customer acquisition to service delivery. Customers communicate with the company through their iOS-or-Android

China Telecom picks Huawei for nation’s first ROADM deploymentHuawei has secured an exclusive contract for China Telecom’s

Reconfigurable Optical Add/Drop Multiplexer (ROADM) Network

Project, the first intelligent ROADM WDM backbone network to

be built in China. The network will be deployed in the middle and

lower reaches of the Yangtze River—the fastest developing region in

China—to help meet the region’s robust demand for fast broadband

to support data storage and analysis for applications including big

data, cloud computing and the IoT. This project covers 21 ROADM sites

in Hubei, Jiangxi, Anhui, Jiangsu, Zhejiang, and Shanghai, and can

provide over three hundred 100G electrical lines and 100% network

recovery capability.

ZTE wins 70% of China Mobile PTN procurement projectChina Mobile has awarded ZTE more than 70% of the contracts for

its new Packet Transport Network Procurement Project. China Mobile

has selected two vendors for the project, which will also involve SDN-

based tests for via software-defined PTN controllers and centralized

operation and management centers. “As a world-class PTN/SPTN

solution supplier, ZTE is capable of providing powerful support and

guarantees for China Mobile’s network evolution and deployment,”

the vendor said in a statement. “ZTE is also willing to work together

with China Mobile to build excellent transport networks and start a

brand-new 5G transport era.”

Nepal Telecom modernizing fixed line networkNepal Telecom is moving to strengthen its wireline business by

progressively replacing its copper infrastructure with fiber and

launching FTTH as well as value-added services, the Kathmandu Post reported. The state-run operator has experienced declining growth in

fixed line services in recent years as mobile services grow in popularity,

and is modernizing its network to address this decline. Nepal Telecom

is also introducing prepaid and online payment options for fixed line

services. Statistics from the Nepal Telecommunications Authority (NTA)

indicate that Nepal Telecom had around 681,000 PSTN subscribers as

of mid-February, compared to 31 million GSM subscribers.

Verizon testing 5G in the home with Intel, EricssonUS operator Verizon is using the backdrop of this year’s Indianapolis

500 race to conduct its latest pre-commercial 5G trial at a home near

the Indianapolis Motor Speedway. Verizon, Ericsson and Intel will use

the home to demonstrate ways consumers can take advantage of 5G’s

multi-gigabit network speeds and low latency, including 360-degree

VR 4K streaming of the race. Intel has provided the in-home gateway

and connected home technology for the trial. Verizon and Ericsson

have also used the trial to demonstrate 5G broadband speeds of over

6.4Gbps in a car moving at over 60 miles (96.5km) per hour along the

speedway.

Bonus plan a win-win for customer and operator

OVERNIGHT WIRE

app, and 95 percent of queries are resolved via this channel.

The only aspect of the ex-perience which is not digital is SIM card delivery (via courier) to the customer two days after ordering.

To drive retention, Circles has a bonus plan where custom-ers who recruit new customers earn 200MB of data.

The company maintains a leader board, and the current top rank is held by a customer who has recruited 600 others.

Circles has no contracts—customers for the post-paid service engage on a month-to-month basis.

The pricing plan, says Don-ald Chan, is like “buying a pizza” and deciding on the toppings later.

The base plan is S$28 per month with 4GB of data, with up to 20GB of extra data for S$20 per month.

Customers can go into the Circles app and determine set-tings on voice and data use, alerts and caps.

Chan said Circles, which uses the M1 network in Singa-pore, was a “niche player” de-signed to appeal to “tech-savvy younger consumers who want control and flexibility.”

He said the company was looking to expand to “three-to-five” other regional markets in the next five years.

Circle’s proprietary operat-ing system, which is “plug-and-play,” is easy to connect to any other MNO, limiting the cost of starting up in new markets. 3

24 MAY 2017

LATEST NEWS 3

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“Heightened danger in Singapore as cyber attacks increase” from page 1...

tive targets, and we see new sophisticated forms of ransomware and malware,” he said. “And now they are coming in malicious combos like WannaCry—which is both ransomware and a worm.”

Attacks were also increasing in strength and power, with some measured at over one terabyte per second, where previously “20 giga-bytes a second was considered quite high.”

Ho outlined recent Advanced Persistent Threat (APT) attacks at two Singapore Univer-sities in April, which were “carefully planned” with perpetrators seeking to steal government information and research.

The APTs were designed to gain unauthor-ized access to networks and lurk there for long periods to access information.

These attacks, at NTU and NTS, were iden-tified and computers were isolated and then replaced.

The threat environment, said Ho, escalates

on a monthly basis, and will reach new levels with the unstructured rise of the IoT if rigorous action is not taken and standards enforced.

“If IoT devices are unsecured by default, then they can be controlled and used,” said Ho. “The level of escalation is serious.”

Singapore created the Cyber Security Agen-cy two years ago under the auspices of the Prime Minister’s Office, and the country an-nounced its first Cyber Strategy in October last year.

Ho outlined four pillars to the strategy: to build a resilient infrastructure, create safer cy-berspace, develop a vibrant cybersecurity eco-system, and strengthen international partner-ships.

Digital technology, he said, was critical to Singapore’s “smart nation efforts” and the in-creased number of attacks from “new vectors” was a key national risk to overcome.3

When we think of block chain technol-ogy, we think of bitcoin and financial industry disruptions. But block chain will also drive major transformations in telecoms.

The rise of fintech and the explo-sion of digital social media already blurs the traditional lines of corporate responsibility. We in the media love to write about disruptive technology, but the speed and acceleration of tech in to-day’s businessdrome means that an in-creasingly large chunk of the tech pie is de facto disruptive.

Ten cents in your WeChat Wallet

The best example of this right now is WeChat, which is both a hugely popu-lar messaging service with 650 million users, but also a mobile payments plat-form.

Anyone who attends sessions on “digital disruption” at telecoms confer-ences knows how WeChat encroaches onto many aspects of our smartphone activity.

The ever-evolving product, from Shenzhen-based tech giant Tencent, grafted a fintech empire onto a social network, and those of us who cover tel-ecoms know the growing importance of social as our sector continues to ad-vance and evolve.

Converging on block chainSo let me suggest this: today’s social

network is also a fintech, and fintechs are the group most likely to implement and take advantage of the block chain.

Pursue that thought and it becomes clear that block chain will have a major impact on telecoms as well. It’s all con-verging, and converging fast.

This is no cause for alarm. It’s a ma-jor opportunity, and we are already see-ing examples of how it might be used.

Leveraging telco savvyBecause telcos are so data-rich—

with much information on customers and their identities—they already have a natural advantage in leveraging the

Know Your Customer and Anti Money Laundering landscapes which will be a major driver in developing block chain for telco use.

Because a block chain is a huge dis-tributed and shared network of data, disruptors will find it hard to shut the telcos out. They will need the telcos as much as a MVNO relies on its MNO.

In this scenario, telecom operators’ traditional end-to-end ownership of the customer value chain (traditionally seen as a burden, can be: 1) more effi-cient, and 2) a significant asset.

Block chain is all about authentica-tion, both for people and devices, and who is better than telecoms companies to deliver authentication for third par-ty providers. This gives them a major boost in providing services like fraud management and identity verification.

The future’s so bright, I gotta wear...

Block chain also gives telcos a great opportunity in the world of the IoT,

Lachlan Colquhoun

Block chain. Telcos need to get on it now.

24 MAY 2017

OPINION4

where it can deliver functionality, en-hance security, and enable the peer-to-peer connectivity which is at its core.

The technology can also help deliver consolidated apps which can gain access to and start vehicles, open home and of-fice doors, and pay for restaurant bills. Add block chain to the world of 5G, and there is potential for a common platform to deliver seamless connectivity.

Much of the angst in the telecoms world is about fragmentation, as well as new players disrupting the model, thus eroding revenues and the value of investment.

Block chain, implemented creatively in the next generation world of 5G and IoT, has the potential to put telcos (even the old incumbent carriers), right back in the center of the game.3

STAT SNAP

Pay TV subscriber changes by platform ($million)

Source: Digital TV Research

24 MAY 2017

ANALYST VIEW 5

Power has shifted away from companies towards digitally savvy, technology-em-powered customers. Success in the age of the customer requires a fundamental reset of day-to-day operations—a new operating model that dovetails with a customer-obsessed approach.

Companies must assess and address six key operational levers—technology, structure, culture, talent, metrics, and processes—derived from the four prin-ciples of customer obsession: customer-led, insights-driven, fast, and connected. Done well, customer obsession promises to help organizations win, serve, and re-tain customers.

To help organizations in Asia Pacific navigate their progress, Forrester has predicted the following trends for 2017:

80% of “digital transformations” will miss the mark

Sixty-five percent of decision makers in Asia Pacific say they are undergoing a digital transformation. However, most investments remain cosmetic in nature: 85% of respondents expect to spend less than $10.8 million on their transforma-tion.

Being customer-obsessed requires an operational reboot. In 2017, we ex-pect companies will move from tacti-cal, short-term initiatives to deeper and more functional transformation programs. However, few will take the necessary steps to launch end-to-end transformational programs that drive meaningful business outcomes.

From customer aware to customer led

Leading digital businesses will build automated conversational inter-faces

This happens as experience frag-ments will begin to take on monolithic apps to offer more convenient mobile experiences as products—like Facebook Messenger—offer access to services through conversational interfaces.

While chatbots are already in exist-ence, they aren’t ready to replace apps or humans. Chatbots should help organiza-tions solve a business challenge, existing customer pain point or bring new value. Enterprises should consider how it fits into their existing portfolio of experi-ences.

E-commerce will accelerate the destruction of traditional retail

With the explosive growth of e-com-merce, traditional retail will struggle as customers increasingly buy through digital channels. Malls are already seeing declining traffic and sales. In the future, physical spaces that are not strategically aligned with a company’s core brand am-bitions and don’t otherwise compliment a digital offering become a liability.

Flawlessly integrated physical and digital omnichannel experiences will become the consumer’s default expecta-tion. While physical stores will continue to have a lasting and important role, its very nature will need to change and less of it will be needed moving forward.

From data rich to insights-driven

Only 20% of organizations will have successful IoT and AI projects backed by systems of insight

We have witnessed many IoT and AI pilots, but few are successful. In 2017, we expect that less than 20% of Asian companies will progress from tests to production, as many lack the necessary data & analytics ability. A strong data in-frastructure and analytics capability are required to transform massive amounts of data created by IoT systems into ac-tionable insights.

For AI projects, companies will need clean, properly structured data, which will require investments in systems of in-sights. Organizations will have to assign executive responsibilities and large cor-porate budgets to turn data and insights into a coordinated and strategic enter-prise initiative before they can reap the benefits of such emerging technologies.

Companies will measure emotion to drive loyalty

Emotion is the biggest driver in de-termining how customers perceive their interactions with a brand, only progres-sive businesses are embracing emotions in their customer experience (CX) meas-urement programs. Forrester data shows that emotion has the biggest impact on loyalty—more than effectiveness or ease. Meanwhile, negative or neutral emo-tions erode loyalty.

Most organizations are only start-ing to delve into how tools like surveys

can be used to measure customer emo-tion. Fewer have explored the quickly evolving landscape of advanced emotion measurement tools—like facial coding or neurophysiological measurement. In 2017, we will see companies revisit their customer journey maps to identify, de-sign and measure specific positive emo-tions they intend to evoke. While meas-uring emotions is hard, organizations that develop a program that accurately appraises the emotional interactions along their existing customer journeys will see business success.

From perfect to fast Cloud and automation will start to

dissolve the back officeAfter successful pilots for technolo-

gies like Robotic Process Automation in 2016, we expect firms in Asia Pacific to start looking more systematically at their business processes and assess how cloud and automation can bring more agil-ity into their operations. As companies move beyond tactical digital initiatives, they will start the hard work of trans-forming their operating model to further enhance their digital products, services, and customer engagement. Manual pro-cesses will be replaced by automation, enabling firms to respond faster to rap-idly changing customer expectations.

Mobile innovators will increasingly insource for agility

Since the introduction of the App Store, enterprises have struggled to develop their mobile efforts to match customer expectations. Many lack the organization, budget, talent, metrics, culture, processes, and technology to

keep pace. As a result, most firms out-sourced their mobile projects to third parties. Now, mobile has become so mission-critical that leading organiza-tions across Asia Pacific will evolve their sophistication through in-house capa-bilities, hiring more mobile headcount as it becomes essential to their business. Digital teams will be cross-functional, consisting of tight alignment among product owners, developers, and back-end services team.

From siloed to connected Leading companies will scale the

design thinking mindsetCompanies must transform them-

selves from “inside-out” to “outside-in” organizations that shape innovation around the demands and expectations of their users. Forrester sees design think-ing as a key principle to drive customer-centric transformation. In 2016, 17% of companies in Asia Pacific adopted meth-odologies like design thinking and cus-tomer journey mapping to reengineer how they operate. In 2017, we predict that this will double, with more compa-nies becoming design-led.

Forrester advises that organizations take a hard look at their structure, talent, culture, processes, technology, and busi-ness metrics to understand how deep the changes must be to compete in the age of the customer. This is a market where increasing customer expectations and declining tolerance for mediocre expe-riences force the hand of leaders, main-stream companies, and laggards alike.3

By Dane Anderson, Frederic Giron, Ryan Hart & Zhi Ying Ng, Forrester

Forrester’s 2017 predictions: a year of actionForrester

A new report by Juniper Research pre-dicts the number of mobile payments authenticated by biometrics will climb to nearly 2 billion this year, up from 600 million in 2016.

The research finds that while Ap-ple Pay provided the catalyst for initial growth, other leading wallets including Android Pay and Samsung Pay increas-ingly offer biometric solutions for au-thentication.

Furthermore, the size of the oppor-tunity has been boosted by the greater availability of fingerprint sensors. Ju-niper estimates around 60% of smart-phone models are expected to ship with such sensors this year, with many Chi-nese vendors incorporating them into mid-range models.

The research emphasizes the in-creasing momentum behind alternative biometric solutions. It recognized Mas-

terCard as an early leader in this space through its Identity Check Mobile ca-pability, due to go live in the latter part of 2017. Informally known as “selfie pay”, this allows users to scan their fin-gerprints and/or take selfies to validate their identities and thereby make pay-ments.

Meanwhile, it expected to see strong adoption of the authentication app re-cently unveiled by India’s identification authority, through which merchants can verify a customer’s ID via either fingerprint or iris scan. Since the bio-metric data is linked to a bank account, the process acts as both authentication and transaction enabler.

However, the research argues that the key challenge for service providers would be striking the right balance be-tween end-user convenience and solu-tion security.3

Research and Markets forecasts that the global connected-car devices market will grow at a CAGR of 16.3% from 2016 to 2021, hitting $57.15 billion by 2021.

The research firm attributes the growth to factors like the introduction of advance technologies, such as adap-tive cruise control and lane departure warning systems in premium and mid-segment cars and rising awareness about vehicle, driver, and pedestrian safety.

The Asia-Pacific region is projected to witness the highest CAGR from 2016 to 2021, thanks to the increasing de-mand for driver assistance systems and government laws favoring the imple-mentations in passenger cars, especially in developed countries like Japan and South Korea—which have vehicle safety regulations as stringent as those of Eu-rope and North America.

Improving socio-economic condi-

tions in countries such as India, Thai-land, and Indonesia have resulted in the growth of demand for premium-segment passenger cars, which has ac-celerated the market for connected-car devices in these countries.

Dedicated short range communica-tion (DSRC) technology is also set to become a high growth potential mar-ket in the overall connected car devices market.

DSRC devices use Radar and Lidar technologies for short range rapid com-munication in various applications such as vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I). Its applications include driver assistance technologies such as lane departure warning and ad-vance cruise control systems. The mar-ket for these technologies is on the rise and the trend is expected to continue in the near future.3

Biometrics to authenticate two billion m-payments this year

APAC to lead growth in connected-car devices market

24 MAY 2017

BRIEFS6

Asia Pacific will remain the single larg-est region for IoT cellular connections through to 2025, with the market ac-counting for nearly 1 billion connections by this time, Strategy Analytics predicts.

The automotive, utility and security vertical markets will drive growth in con-nections over the forecast period, the re-

search firm says.Strategy Analytics expects IoT cellu-

lar connections to grow to more than 2.4 billion in 2025, with automotive, utilities and security together accounting for over 46% of global connections.

Across the forecast period, the auto-motive vertical market will remain the

APAC to have nearly 1b IoT connections by 2025

Global spending on consumer video me-dia services is set to grow 4.2% to $314 billion in 2017, up from $301 billion in 2016, according to Gartner.

The highest growth will come in the emerging Asia-Pacific (20.8%) and Mid-dle East and North Africa (17.4%) re-gions in 2017, said the research firm.

Pay TV services form the largest seg-ment, representing 90% of the total mar-ket and valued at $282 billion this year.

Spending on subscription video-on-demand (S-VOD) services like Netflix, increase 28% to over $18 billion in 2017. Transactional video on demand (T-VOD) services, which offers consumers the ability to access a wide variety of con-tent (from either managed pay TV pro-viders or over-the-top (OTT) companies such as Amazon, Google, or Apple) are

Pay TV dominates global video spend, yet OTT & VOD still challenge

rapidly growing revenues—albeit from a much smaller base than traditional pay TV services.

“OTT/VOD sources are changing the landscape,” says Derek O’Donnell, senior research analyst, Gartner. “OTT/VOD services are the fastest-growing segment in the VOD landscape and eroding pay TV providers’ share of rev-enue. OTT/VOD sources began outper-forming traditional pay TV sources in 2016.”

Gartner forecasts that total consum-er spend on video services will increase by 18.8% from 2016 ($275.2 billion) to 2020 ($309.1 billion). Spending on pay TV services will increase by 12.3%, while spending on subscription video-on-demand services will rise by 106% and T-VOD service by nearly 63%.3

single largest global consumer of IoT cel-lular connections and increase its market share position by 2025.

”With the industry focusing on the path to 5G and low power 3GPP offer-ings, such as LTE Cat M1 and NB IoT, coupled with a variety of established connectivity platforms, there are lots of

choices for cellular connectivity in IoT and the outlook has never been bright-er,” says executive director of enterprise and IoT research Andrew Brown, Strat-egy Analytics.

“However, the bewildering array of choices also runs the risk of creating con-fusion for customers,” laments Brown.3

End-user spending on consumer video media services, by service category, worldwide, 2016-2020 (billions of constant US dollars)

2016 2017 2018 2019 2020

Pay-TV Services 275.2 282.0 288.4 302.5 309.1

S-VOD Services 14.6 18.7 22.9 26.6 30.1

T-VOD Services 11.8 13.6 15.5 17.5 19.2

Total Video Media Services 301.6 314.3 326.9 346.6 358.4

Source: Gartner (May 2017)

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LATEST NEWS24 MAY 2017

8

Dr Abdul Memon, Director of Solution Mar-keting, Huawei Southern Region

How advanced is your eco-system around smart metering, lighting and connected cars at the mo-ment? What is the vision and how close are you to achieving it?

Huawei’s Partner eco-system is expanding on an every day basis. As of today, we have more than 40 partners working together on smart meters, smart lighting and connected cars and the ecosystem in-cludes IoT devices, networsk, service platforms, ap-plications and system integration.

Huawei vision of IoT services is to transform the Industry with IoT Cloud as a Service, build a part-ner Ecosystem, and extend the reach in incubating the new innovative solutions for this growing indus-try. Huawei is all about building the ecosystem to create innovative solutions and bring shared busi-ness value to our customers.

Huawei brings value to the ecosystem with deep technical knowledge, customer centric innovation and huge R&D investment. As one of founders and contributors, Huawei is working with all parties to moving the NB IoT alliance forward. Huawei is active in 5GAA, oneM2M, Edge Computing and other alliances.

Huawei also has four labs in China to help part-ner on solution pre-integration with open API, on-line and offline development support. We are com-mitted to invest $1 billion in developer enablement plans. In 2017, there are about 30 trial projects in which Huawei is developing the business opportu-nity and moving it towards commercialization.

How will 5G transform this technology and how close are you to new milestones in this area?

Huawei’s vision for 5G is expansive and sets out service scenarios that will play out over a dec-ade or more of operation. Building a 5G network opens up many potential new business cases and carriers see this as an opportunity for new revenue streams. Hence it is important that the network design and architecture is aligned to the require-ments of these new services from eMMB, mMTC and uRLLC aspect.

In use cases such as industrial control, augmented reality (AR), virtual reality (VR) and connected cars, the objective is to use end-to-end network slicing to support these diverse services and industries on one phys-ical network infrastructure. In this way, op-erators can enable new services in adjacent sectors and insert their networks into new industrial value chains.

3GPP is working on standards of 5G, started from R13 and will continue work towards R16. The Basic structure of 5G con-tains three key areas of technology, (eMBB, mMTC and uRLLC).

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EXHIBITORS UPDATETo help the introduction of 5G, Huawei along

with industry has adopted an approach that will see 5G deploy in commercial operation over two phases based on key customer commercial use cases.

Phase 1 will focus primarily on the eMBB use case, with some aspects of mission critical com-munications also supported. Broadband access is the mainstay of mobile operators’ business with proven customer demand. Prioritizing eMBB will expedite early deployment by operators with am-bitious launch schedules. Phase 1 corresponds to 3GPP Release 15, which is scheduled to freeze in mid 2018. The first commercial networks could be operational from 2019.

Where is the business and user case where

value can be found? Are these already developed or are they developing?

The first wave of 5G pre-commercial launch will happen in North American, Korea, Japan and China, and they will be offering WTTx service and eMBB service in phase 1, then will introduce auto-driving in phase 2.

Huawei has worked with several carriers glob-ally to define a Service and Experience based Evo-lution Design (S.E.E.D) methodology comprises of six steps from business planning to experience requirements, followed by laying out the E2E structure to finally completing the network design including Business Alignment, Business Roadmap planning, Adoption of New Technology, best use cases and Business feasibility.

What role does the cloud play in this eco-sys-tem? It is all about scalability and cost?

Huawei Cloud IoT as a Service is key compo-nent of the eco-system, which enables the partners to use the Cloud facilities to Innovate, Integrate their products and certify the E2E capabilities of the solutions. Cloud as a Service also brings exten-sion to the scalability but also reduces the overall cost of the solution. From the end customer’s per-spective, it is all about the reliability and the cost of the end to end solution available to them.3

Nicole McCormick, Ovum

Network functions virtualization (NFV) is an opportunity for communication service providers (CSPs) in emerging markets to close the traditional services time-to-market gap over operators in developed markets. Traditional network upgrade cycles—for example, the migration from 3G to 4G—take around 10 years, and upgrading network service functionality

was slow and cumbersome. But with NFV, operators in emerging markets can shorten the time it takes to bring a service (such as voice over LTE, or VoLTE) to market compared with peers in developed markets by a couple of years, to just three to four years.

SDN/NFV still just a tier-1 operator reality, but emerging markets build it into their new mobile-fixed network contracts. Some tier-1 CSPs have launched software-defined networking

(SDN) and commercialized NFV-enabled services. For instance, since the launch of AT&T’s Network on Demand in 2015, more than 1,200 businesses across multiple industries have signed up for the solution, which offers numerous virtualized services (e.g., virtualized access routers for enterprises). AT&T’s goal is for 75% of its network to be NFV-ready by 2020.

On the other hand, numerous other tier-1 telcos are yet to commercially deploy SDN/NFV, but we predict 2017 will be the year that a lot more dominant operators commercialize such services. So far, SDN/NFV upgrades have been led by operators in western Europe, Japan, and the US. As is typical in Asia, a lot of other tier-1 market players are choosing to wait and see the successes of NFV before commercializing these.

Meanwhile, we are seeing more emerging market operators

in Asia sign vendor contracts that involve reorganizing their fixed and mobile networks into cloud-based infrastructure, ready for 5G and IoT, and that includes incorporating SDN/NFV upgrades into the contracts. Globally, the first services that are being virtualized include EPC and IMS. Some operators are virtualizing both at the same time, while others are prioritizing one first, such as IMS, if the immediate strategic goal is to commercialize a VoLTE service.

For emerging operators, NFV allows them to bring a new service (such as VoLTE) to market faster than the old network upgrade cycle allowed, and that brings them closer to their developed market peers in terms of lowering costs and monetizing new business opportunities.3

Nicole McCormick is practice leader, Ovum

NFV: finally ready for prime-time?

24 MAY 2017

ANALYST VIEW 9

Daniel Mayo, Ovum

Three key technology issues dominate the ICT agenda for 2017: security, legacy modernization, and the need for digi-tal capability (as identified in Ovum’s ICT Enterprise Insights primary study of more than 6,500 technology execu-tives). While the first two issues have been long-standing imperatives for the CIO, the latter has rapidly risen up the priority list in recent years and is now the top issue in many sectors, including retail banking, telecommunications, and media.

During this transition, Ovum’s con-versations with executives have shifted, from support in developing the business case for digital toward a greater focus on the path for transformation. Ovum has identified three core pillars that enter-prises need to consider in the develop-ment of digital capability.

The first pillar is the creation of the digital platform and infrastructure itself. Enterprises need to develop a modern application framework and architecture that can provide or consume platform services through open APIs to create new digital products or services. This

needs to be supported by flexible, scal-able infrastructure, enabled through au-tomated provisioning, that can efficient-ly respond to the volume demands of the digital world.

The second pillar is the creation of the ability to effectively exploit and uti-lize data. This requires a standards-based data infrastructure that can robustly consume and manage a high volume of internal and external data, with insight generated through high-performance analytics for both batch and streaming data. However, there needs to be a focus on generating and delivering action-able insights, not only enabling effective management decision-making but also embedding these into operational and customer-facing processes to drive opti-mal decision-making at the micro level.

The third pillar is the development of the enterprise’s innovation process and methodology for the digital age. At the business level, this is about ensur-ing senior and enterprise-wide support for the creation of a digital culture, ena-bled by an appropriate organizational structure and the ability to recruit and develop digital skills. However, on an IT digital capability level, this is about

adopting agile methodologies and DevOps practices to shift toward a con-tinuous delivery approach—but, im-portantly, with repeatable, scalable pro-cesses. This allows institutions to deliver an ongoing innovation model that can respond rapidly to the dynamic nature of the digital world in a systematic and efficient manner.

In addition to the three core pillars, there is a foundation layer that should underpin these pillars: the creation of a

clearly articulated digital strategy. Some-what conversely, Ovum’s ICT Enterprise Insights program found that while most enterprises had at least started on the creation of the three pillars of digital capability, less than 10% were doing so with an agreed, clear, and articulated view of what the enterprise was trying to do.3

Daniel Mayo is director of IT Data Tools & Insights, Ovum

Three core pillars required to create effective digital capability

WITH NFV, OPERATORS IN

EMERGING MARKETS CAN

SHORTEN TIME-TO-MARKET

“ “

24 MAY 2017

PRODUCT SHOWCASE10

The IoV (Internet of Vehicle) is a convergence

of mobile internet and the Internet of Things

(IoT) on all new and aftermarket vehicles, either

fitted or integrated with two-way RF equipment

encompasses information communication, environmental

protection, energy conservation and safety.

The IoV solution adopts Huawei’s Agile IoT Gateway to

track and monitor mission-critical and an array of services,

including in-vehicle video surveillance, cold storage truck

temperature control, sensors monitoring, vehicle alarm

systems, fleet management, video and WiFi entertainment,

accurate vehicle tracking, and real-time vehicle health data

analysis for predictive maintenance. 3

For more information visit www.huawei.com/apac/huawei-ecoconnect/iot.html

FLab’s IncMan is a security orchestration and automated platform based

on Supervised Active Intelligence. By combining automation, orchestration

and response in to one powerful platform, DFLabs provides cyber security

teams with the ability to react faster globally.

IncMan enables security operations center (SOC) and incident response teams

quickly tackle automation challenges with machine

learning. It is designed to support organizations

during the incident response lifecycle, especially

when forensic Investigations are required

subsequently.

The platform has been widely adopted

by leading industry experts and Fortune 500

and Global 2000 Enterprises worldwide.

DFLabs Founder and CEO Dario Forte

is a leading expert in incident response,

having co-written several international ISO

standards on the incident response and

forensics processes. 3

For more information visit www.dflabs.com

nmarsat is showcasing the latest

satellite services and solutions that power the Internet of Things (IoT) and

enable the emerging global digital society at CommunicAsia.

Visitors of CommunicAsia can find out more about Inmarsat’s latest

updates such as the recent launch of the fourth Inmarsat-5 (I-5 F4) satellite and discover

about the revolutionary high speed broadband GX network.

Key products on display include:

• Fleet One

• satHub

• BGAN HNS9211

• L-TAC

• BGAN E540

• Fleet Xpress Terminal.3

For more information visit

www.inmarsat.com

erimatrix’s newly launched MultiRights OTT Plus solution enables OTT

operators and content owners to maximize content monetization through

a sophisticated package of integrated security and analytics components.

Offered on a subscription basis with cloud-based or physical

deployment options, MultiRights OTT Plus addresses the multi-DRM quandary and

native device DRM limitations with powerful delivery and analytics tools in a flexible,

cost-effective package.

Key components of MultiRights OTT Plus include MultiRights OTT, VideoMark and

StreamMark forensic watermarking, Verspective

Operator Analytics video services optimization

and monetization platform, and downloadable

ViewRight Secure Player. 3

For more information visit www.verimatrix.com

UTELSAT 172B, slated for

launch in June and scheduled

to enter service by year-

end, is a new high-

performance satellite which will

provide continuous coverage from

Asia to the Americas.

A Ku-band payload with DTH-

grade power levels will enable

hybrid video solutions in the

Philippines and north-eastern Asia.

Four other regional Ku-band

beams with improved coverage

from Seoul to Seattle, French Polynesia to Hawaii and Perth to Noumea, as well as a

trans-Pacific C-band payload, will deliver increased power and broader coverage for

corporate networks, cellular backhaul, maritime and government services.

This is the first high-throughput playload customized for in-flight connectivity over the

Pacific Ocean region, optimized to serve densely-used Asian and trans-Pacific flight paths. 3

For more information visit www.eutelsat.com/EUTELSAT-172B.html

D

T

V

E

Booth: 5F3-11

Booth: 5C4-01

Booth: 1M2-07

Booth: 1M3-01

SOC orchestration and automation with Supervised Active Intelligence

Huawei IoV: Connected vehicle and predictive maintenance

Verimatrix offers complete monetization management for multi-screen OTT services

ACALLUP has released SIM OTA 4.0, an enhanced version of the company’s

remote management system for SIM cards, which allows cellular

operators to manage files and applets on subscribers’ SIM cards.

The system enables remote life cycle management of the card from

its activation by a new user, through upgrades and updates, until the card is canceled.

SIM OTA 4.0 supports all standard files of the SIM card’s IP Multimedia Services

Identity Module (ISIM). It also includes an advanced, new GUI-configurable general

OTA script that fits many cellular operators, for the activation and swap of SIM cards.3

For more information visit www.callup.net

Booth: 1E2-01(The Israeli pavilion)

Remote management system for SIM cards

I

Booth: 1S2-01

Satellite services for IoT

Continuous coverage from Asia to America for mobility, data and video services

© Airbus Defence and Space

24 MAY 2017

PHOTOS PAGE12

&Samhoud Media, a startup from Amsterdam, brings VR cinema to

CommunicAsia @ Level 5J2-01

Big glowing servers from Singapore’s Canovate Group, Booth 5G3-07.

CAPTION: Robot and robot master. Singapore’s Device Tech Pte Ltd, Booth 5G4-01.

24 MAY 2017

PHOTOS PAGE 13

Beverage cans tracked by Singapore’s Anewtech Systems, Booth 5F3-14.

[Left] Lee Sangdeok (Ambassador, Republic of Korea) and [Middle] Choi Wonho from

Korea’s Ministry of Science, ICT and Future Planning pay a visit to the Korean Pavilion

Queue of visitors, Day One, CommunicAsia.

Andrew Chow (left), a social media strategist, and Careyden Wee (right), president of

One Smart Star Asia Pte Ltd, bring you the Star Phone, a directory-like app the company

launches at CommunicAsia for SMEs and large companies in Singapore. Booth 1E2-01.

Online retailing platform Lazada has agreed to move its warehouse operations to Singapore Post’s Regional e-com-merce Logistics Hub in Tampines Logis-tics Park, said SingPost in a statement. The move allows Lazada and SingPost to leverage each other’s strengths to meet rising e-commerce demand in Southeast Asia.

This combination of strengths in e-commerce and logistics will enable both companies to be in a leading position in the industry to serve a wider spectrum of customers, both in Singapore and the region. This also emphasizes Lazada’s aim to work together with the wider e-commerce ecosystem in Singapore, said SingPost.

China retail giant Alibaba has invest-ments in both companies.

“Moving Lazada Singapore’s entire warehouse operations to the SingPost Regional eCommerce Logistics Hub is the next natural step as we seek closer integration with our partners to better

serve the needs of Singapore custom-ers,” said Alexis Lanternier, CEO, Lazada Singapore. “With the recent launch of 99SME, our local sellers have access to more than 3.5 million monthly visitors in Singapore. Moving forward, we can help them expand and sell regionally.”

SingPost Regional eCommerce Lo-gistics Hub consolidates and integrates both warehousing and delivery hub ca-pabilities into one building. With an in-tegrated, end-to-end solution housed in one building, SingPost is able to provide Lazada with improved efficiency, result-ing in a faster turnaround time

“Technology plays a big part in our regional e-commerce logistics hub, in-creasing productivity and efficiency,” says Sam Ang, EVP, SingPost, and CEO, Quantium Solutions International. “This collaboration sees Lazada’s e-commerce platform and SingPost’s end-to-end lo-gistics capabilities coming together and it will result in scale and efficiencies for both of us.”

Lazada to join SingPost in heavy lifting of regional e-commerce

24 MAY 2017

LATEST ENTERPRISE NEWS14

“These efficiencies will help the SME e-tailers that are connected with the La-zada platform to strengthen their com-petitiveness in the e-commerce market domestically and internationally,” he says. “We look forward to working with Lazada and supporting them as they grow in Singapore.”

Please note: on Conference Day 2 (24 May), Lazada Data Scientist Eugene Yan

will speak on the subject of “Data Value Creation within the Enterprise and the Ecosystem” at 12:00PM and Singapore Post’s Head of Digital Services Dr Ber-nard Leong will speak on “Enterprise Leaders: On Your Mark, Get Set, Go” at 2:00PM.

Both will be speaking at Level 4, Or-chid 4304. 3

Chatbots to sound deathknell for call centersFintech Innovation editors

Juniper Research predicts that chatbots will redefine the customer service indus-try, with banking sector set to benefit the most. The firm’s research report—”Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022”—forecasts

SingPost and Lazada plan to revamp SE Asia’s e-commerce landscape

that chatbots will create cost savings of over US$8 billion per annum by 2022, up from US$20 million in 2017.

Juniper expects dramatic cost sav-ings to be made in the healthcare and banking sectors, as inquiry resolution times are reduced, lowering costs. Re-search author Lauren Foye explained:

“We believe that healthcare and banking providers using bots can expect average time savings of just over four minutes per inquiry, which equates to average cost savings of $0.50-$0.70 per interaction. As Artificial Intelligence (AI) advances, reducing reliance on human representa-tives obviously indicates job losses.”

Juniper found that many bots are suited to inquiries such as healthcare diagnosis, where users can select prede-fined answers, thus allowing bots to as-sess health issues and provide a recom-mended course of action. However, as AI capabilities advance, bots will be able to aid in more sophisticated healthcare di-agnostics, such as monitoring and analy-sis of mental health.

According to Bianca Ho, COO and co-founder of Clare.AI, acceptance of chatbots among financial institutions in Hong Kong continues to rise.

“We see more interest now from financial institutions, [because they know] that we have completed a Proof of Concept with a major asset management

firm,” she says. “They are keen to use this as a tool to create better customer ex-periences as well as increase efficiency. Many banks are cutting costs and firing staff, so to maintain the same level of service, they need to invest in automa-tion technologies.”

Juniper forecasts that the success rate of bot interactions in the healthcare sector (those completed without relo-cation to a human operator) will sky-rocket from 12% currently to over 75% by 2022. In the banking sector, Juniper expects this figure to reach over 90% in 2022.

SMS chatbots, which generate less revenue than app-based bots, can offer a ubiquitous service for mass messaging. Governments, for example, could use chatbots in times of emergency.

Juniper believes that A2P messaging providers will adopt chatbots as a means to offer information to consumers and forecasts the number of A2P SMS sent from chatbot interactions to exceed 100 billion by 2022. 3

AT&T expanding FlexWare NFV platform to over 200 marketsUS-based AT&T is expanding the reach of its AT&T FlexWare NFV platform to over

200 countries and territories worldwide, and adding new connectivity options and

security applications to the platform. FlexWare is designed to simplify the delivery and

deployment of software-based network functions for enterprise networks. The platform

has now been expanded to support the full gamut of connectivity options from both

AT&T and other operators, including Ethernet, VPN, dedicated internet and broadband.

AT&T has also added three new virtual security options, including Palo Alto Networks’

next-generation security platform, Juniper Networks’ vSRX virtual firewall and Check

Point firewall services in addition to the existing Fortinet and AT&T firewall options.

Apple, Visa facing patent suit over Apple PayApple and Visa are reportedly facing a patent infringement lawsuit over the inner

workings of Apple Pay. Universal Secure Registry (USR), a small company from Boston,

has filed suit against the companies accusing them of wilfully violating USR patents

that use biometrics to authenticate payments, and facilitate payments without storing

or transmitting payment card numbers, reported Bloomberg. USR is seeking cash

compensation as well as an order that would block Apple and Visa from continuing

to use its claimed inventions without authorization. According to the suit, USR

sought partnerships with both Apple and Visa long before Apple Pay was announced,

introducing the companies to the patented technology that Apple Pay is alleged to have

violated.

Regal Springs using InfiNet Wireless gear to connect fish farmsFixed wireless equipment vendor InfiNet Wireless has completed a project to deploy

a fast over-water networking solution at all Regal Springs fish farms across Mexico,

Honduras, and Indonesia. Regal Springs is the world’s top producer of natural tilapia

freshwater fish, which are raised in large floating pens. The company sought a more

flexible and reliable wireless backhaul network to connect its geographically dispersed

operations, and contracted InfiNet’s Mexican partner INXITE. Their solution consists of

a combination of point-to-point and point-to-multipoint wireless products. The InfiNet

Wireless equipment operates via the only source of electrical power available on the

open water fish farms: solar energy.

DDoS attacks were smaller and less frequent during Q1: AkamaiThe median size of DDoS attacks had fallen to just over 500Mbps as of the first quarter,

from 4Gbps at the start of 2015, according to Akamai’s latest State of the Internet –

Security report. Huge attacks still happen, with the largest attacks recorded during Q1

being a DNS Water Torture Attack linked to the Mirai tool and targeting the financial

services industry, but the average attack size has fallen steadily during the past three

quarters, and the portion of attacks greater than 100Gbps fell 89% year-on-year during

the quarter. The report also shows there was a 30% year-on-year decrease in total DDoS

attacks during the quarter, with infrastructure layer attacks declining 28%.

OVERNIGHT WIRE

24 MAY 2017

LATEST ENTERPRISE NEWS 15

Singapore Technologies Electron-ics Limited (ST Electronics) announced the launch of its World of IoT – Sense & eXchange (WISX IoT) platform on Day One of CommunicAsia2017.

The WISX IoT platform is designed to integrate multiple IoT solutions into a common platform that facilitates data exchange and analysis. Developed to support IoT solutions for smart city ini-tiatives worldwide, the platform aims to enhance city services and improve the quality of life for residents. The platform can be used for applications such as inte-grated estate management.

The WISX IoT platform leverages ST Electronics’ knowledge in deploying and operating wireless communications net-works for automated utility meters and infrastructure, lighting, public safety and environmental solutions and sen-sors in Singapore as well as global cities. The goal is to provide a multi-domain platform with advanced communica-tions and cross-domain data analytics to benefit residents. The platform opti-mizes the management of cities by gen-erating actionable insights from the data collected from individual IoT solutions

and enables city planners to better un-derstand what matters most to people.

“Our successful track record in de-ploying more than 15 million wireless communications nodes worldwide has given us the expertise to develop a plat-form that seamlessly integrates IoT solu-tions across different domains,” Ravinder Singh, president, ST Electronics. “The WISX IoT platform will better equip city planners with valuable insights so that they can make informed decisions and improve the operational efficiency of city services.”

The WISX IoT platform is showcased at the CommunicAsia2017, from 23 to 25 May at Marina Bay Sands, where its ca-pabilities will be demonstrated through an Integrated Smart Estate Management case study. A suite of ST Electronics’ smart solutions comprising indoor and outdoor lighting, automated water and electrical meters, lift monitoring solu-tion, environmental sensors, car parks and security systems is integrated in the platform as part of an overall Smart Es-tate showcase.3

Booth: 1N3-01

ST Electronics launches WISX IoT platform for smart cities

24 MAY 2017

SUMMIT16

Morning Plenary I 8.00am – 10.30amLevel 4, Orchid 42028.00 Registration 8.55 Chairman’s Welcome Address – Gary Kim, Founder, Spectrum Futures9.00 Opening Keynote: Digital Everything. Stay Connected This session will share IMDA’s view of the digital economy and how IMDA will

champion Singapore’s digital strategy for economic and social growth. Mr Tan will also explain how IMDA’s initiatives will help enable the industry in a nationwide digital transformation, as well as IMDA’s priorities moving forward.

Tan Kiat How, CEO, Infocomm Media Development Authority (IMDA), Singapore9.20 Visionary Address: Artificial Intelligence vs. Genuine Stupidity - Navigating Expo-

nential Technologies to Create a Very Human Future • How AI and other disruptive technologies could drive exponential change and

reshape our world • Digital Transformation and the risks to differentiation • How to secure a positive future for people in the new world order Rohit Talwar, Futurist, CEO of Fast Future9.50 Regulatory Leadership Panel: What’s Ticking in Their Mind • The Gig economy and how to deal with obsolete regulations and the dawn of

governmental collaboration within government • Connecting the unconnected - Where are they? And how can they be connected? • A regulator’s role to foster innovation; how can spectrum allocation improve; do

we build infrastructure or incentivise services growth • Addressing Cyber-security; privacy and/or protection concerns in the hyper-con-

nected ecosystem Panellists: Aileen Chia, Director General (Telecoms & Post), Assistant Chief Executive (Con-

nectivity & Competition Development), Infocomm Media Development Authority (IMDA), Singapore

Katherine Yi-ning Chen, Commissioner, National Communications Commission (NCC), Taiwan

Mohamad Ali Hanafiah, Chief Officer - Digital Ecosystem, Malaysian Communica-tions And Multimedia Commission (MCMC), Malaysia

Dr. Tran Tuan Anh, Director of Policy and Regulation Division, Vietnamese Telecom-munication Authority (VNTA), Vietnam

Rajnish Kumar Misra, Vice Minister - Member (Services), Telecom Commission, Department of Telecommunications, Ministry of Communications, India

Moderator: Andy Haire, Founder and Chairman, AJH Communications

BROADBAND – Convergence and 5G – New Services and OpportunitiesLevel 4, Melati 410310.50 Chairman’s Welcome Address – Robin Mersh, CEO, The Broadband Forum11.00 Experience Sharing: World´s First Implementation of Cloud-Based Radio Access

Network • Turning mobile communication functions into Virtual Machines (VM) to be imple-

mented on general-purpose servers, and integrated within the cloud • Using Cloud RAN, a more efficient network configuration to accelerate 5G net-

work innovation that evolves beyond All IP toward All IT • Paving the way towards 5G, scalability and flexibility to meet the future data

demands of customers, as well as maximizing operational efficiency Joint Presenters: Sandeep Girotra, Senior Vice President - Asia Pacific and Japan, Nokia Lee Seunghyun, Director, Head of 5G Tech Lab - R&D, SK Telecom 11.30 Cellular Mobile Networks: How Satellite Can Potentially Serve in 5G Network Rollout? • Reaching unconnected areas that terrestrial infrastructures such as fiber and

microwaves are unable to reach and can only be served by satellite • SuperNet, one of Pakistan’s biggest satellite network service providers and system

integrators, will share how they unleashed the potential of High Throughput Satellite (HTS) from Intelsat IS-33e in the face of intense competition in the cellular backhaul arena, and emerged to capture and serve a large majority of the mobile market

• Case studies of successful deployments of 2G/3G/4G cellular backhaul over satel-lite in both developed and developing countries in Asia

• Intelsat’s innovations make satellite solutions even more accessible in the connected world with our building blocks of transformation in the Fourth Industrial Revolution

Joint Presenters: Shams Arfeen, CEO, Supernet Limited Terry Bleakley, Regional Vice President APAC Sales, Intelsat12.10 Network 2020 - Forecasting the Future With Insights to Prepare for the 5G Revolu-

tion in APAC • How fast is mobile data traffic growing (globally and in APAC countries from 2016

- 2021)? • What is the impact of various mobile devices/connections (smartphones, tablets,

PCs, and M2M) on traffic? What shifts are taking place between the various device/connection types?

• Why do IoE applications place new demands on mobile networks and how can 5G help?

• How has 4G adoption changed the mobile landscape and what does the 5G tran-sition/disruption mean for mobile networks (infrastructure, regulatory, customer

Highlights for Day Two: Wednesday, May 24COMMUNICASIA2017 SUMMIT

experience)? • What role does WiFi play in providing a comprehensive mobile strategy for carri-

ers and their subscribers? • What are the resulting technological and architectural implications from these

changes? Andrew Mackay, Head of Mobile Solutions - Asia-Pacific Region, Cisco Systems1.30 5G Challenges and Spectrum Plans • The Path towards 2020 and Beyond • Spectrum for Leadership on 5G, Huawei@5G Jiao Jian, Director, Spectrum & Regulation Technology Strategy, Wireless Net-

work, Huawei 2.00 The Future of the Global Network: IoT, Smart Cities, and 5G delivered via Next-

Generation Space and Ground Infrastructure • The future ubiquitous connectivity requirements in the form of hybrid networks • Smarts introduced to deliver the expected performance to each application,

indistinguishable over which physical network • Main application drivers in a 5G world Dr. Ashok Rao, Vice President - Product Development, O3b Networks The Business End of NFV and Enabling the 5G Revolution • How are operators going to migrate from legacy to software driven networks? • What opportunities are driving broadband operators to develop software driven

services? • What are the major technical and business barriers to large deployments of NFV

/ SDN based services? Robin Mersh, CEO, The Broadband ForumCombined Afternoon Plenary Session (For Broadband and IoT Track Attendees)<<Proceed to Level 4 Main Plenary Hall>>3.30 3GPP RAN standards for 5G • Revealing the accelerated 5G timeline • Understanding potential opportunities ahead of the 5G-driven ecosystem expansion • Highlights on standards for the Internet-of-Things (NB IoT/MTC/EC-GSM standards) Philippe Reininger, 3GPP RAN WG3 Chairman, 3GPP4.00 Closing Combined Plenary Panel: How Will 5G Power The Future of IoT/ M2M Panelists: Andrew Mackay, Head of Mobile Solutions - Asia-Pacific Region, Cisco Systems Sandeep Girotra, Senior Vice President, Asia Pacific and Japan, Nokia Robert Le Busque, Regional MD - Australia, New Zealand and India, Verizon Enter-

prise Solutions Andrew Scott, Director – Technology, Telstra Dr Abdul Memon, Director of Marketing, Huawei South Pacific Region Moderator: John Tanner, Editor, Disruptive.Asia

SECURITY OF THINGS – Threat-proofing the Future with Agility and ResilienceLevel 4, Orchid 420510.50 Chairman’s Welcome Address – Akhil Behl, Principal Cloud Security Architect,

Check Point Opening Keynote: Defending Your Weakest Link - Reinforcing Printer Security • Understanding why and how unsecure printers can be the weakest link of your

cyber defense • Reviewing examples of recent hacks and how to defend against them • Best Practices from US Dept of Defense and Australian Signals Directorate to

secure printers and copiers Junaid UR Rehnan, Security Advisor, HP Inc11.30 The New Era of Cyber-Threats: The Shift to Self-Learning, Self-Defending Networks • How new machine learning and mathematics are automating advanced cyber

defense • Why 100% network visibility allows you to detect threats as they happen, or

before they happen • How smart prioritization and visualization of threats allows for better resource

allocation and lower risk • Real-world examples of unknown threats detected by ‘immune system’ technology Stanley Hsu, Country Manager - South Asia, Darktrace 12.00 Grappling with the Internet of Things, Disruptive Technology, Cloud of Things and

Data Privacy Corporate businesses are embracing this digital age with new disruptive technolo-

gies, leveraging on the Internet of Things, and cloud solutions. A common thread across all these initiatives is the need to collect and comprehend vast amounts of data, some of which could be personally identifiable information. How do all these square with individuals’ growing concern over the privacy of their personal data and the ability to secure such data in this age of ‘data-terrorism’?

Steve Tan, Partner, Deputy Head - Technology, Media & Telecommunications, Rajah & Tann LLP

1.30 Why is “Security of Things” Needed? • Securing the Smart Cities • Security of Internet of Things (IoT) / Everything (IoE) • Case studies and examples of security issues • Guidelines / Best practices Securing Ronald van Kleunen, CEO, Globeron

24 MAY 2017

SUMMIT 17

Highlights for Day Two: Wednesday, May 24COMMUNICASIA2017 SUMMIT

2.00 IT Security Trends in Thailand: Towards Thailand 4.0 With “Digital Economy: Thailand 4.0” and its revision on its national e-payment

policy is set to transform and the national ICT infrastructure and will create many new IT projects and opportunities both in the government and private sectors. This session will discuss how emerging technologies, cloud and big data, and IoT sets the scene for radical change in Thailand. It will also touch upon the need to es-tablish IT Security policies, on aspects such as technology, awareness and human resources, and how Thailand is reacting and evolving in this space.

Dr. Thanachart Numnonda, CEO and Founder, IMC Institute, Thailand2.30 Cyber-Physical System Security from a Control Theory Perspective The concept of Cyber-Physical System (CPS) refers to the embedding of sens-

ing, communication, control and computation into the physical spaces. This talk focuses on analysing the security vulnerabilities of CPS and proposing counter-measures from a control theory perspective, in hope to provide an additional layer of protection for the CPS besides the traditional cyber security based solutions.

Prof Mo Yilin, Assistant Professor - School of Electrical & Electronic Engineering, Nanyang Technological University (NTU)

3.30 Securing mission-critical networks in Asia Pacific region • What exactly are mission-critical networks? • Security landscape of mission-critical networks in the Asia Pacific region • Quantum cryptography as a future-proof solution to ensure high security of

mission-critical networks Dr. Majid Foodeei, Head of Product Management and Support, KEYMILE Group4.00 Fake CEO Fraud Defrauded Fake CEO scams are on the rise. More often than not, the transferred money is de-

posited from the target bank accounts within minutes, and the victim organizations are left with the damage.

This talk discusses the psychology behind fake president scams, guides through recent, prominent cases and proposes solutions both to prevent such scams and to mitigate ongoing scams.

Florian Lukavsky, Director, SEC Consult Singapore

DIGITAL TALENT ANALYTICS – Optimising Business Efficiencies and Workforce Productiv-ity through Talent AnalyticsLevel 4, Orchid 420410.50 Chairman’s Welcome Address – Melissa Johnston, Managing Director, TalentED!11.00 Human Capital Analytics in Action – Moving from Talk to Action • Improving retention and productivity through implementing human capital ana-

lytics programmes • Implementation of 2 human capital analytics projects at DBS • Aim, methodology, key findings and lessons learnt after new implementations • What are the key considerations organisations should look out for when starting

their human capital analytics journey Grace Yip, Chief Operating Officer of Group HR, DBS Bank11.30 Talent Acquisition, Engagement and Development: A Practitioner’s Take on Analytics • The need for analytics in these key areas of people management • The past, present and the future of analytics in this domain. • Making sense of the vast amount of data and turning it into useful insights • Creating a compelling talent story for the business • Upgrading the HR capability to better manage data and analytics Jayesh Menon, Group Talent Acquisition Head, Sivantos12.00 From R&D to L&D: How Learning and Development is Key to the Success of Re-

booting and Upskilling the Workforce • Using analytics to enhance training and development and boost employee en-

gagement and satisfaction • Role of TechSkills Accelerator in organisational development • Creating a culture of continuous learning and development for all employees • Training in future skills to reboot and upskill the internal talent pool • Training and growing talents to maximise their potential and also workplace pro-

ductivity • Devising measurable and actionable employee training and development pro-

grams to maximise employee productivity and performance Moderator: Philippa Penfold, Senior HR Manager, Infosys Consulting Panelists: Soumee De, Senior Vice President, Regional HR APAC-EMEA, Citibank Evangeline Chua, Chief People Officer, Government Technology Agency of Singa-

pore (GovTech) Sonia Kulkarni, Regional Head -HR APAC & Middle East, Capgemini Melissa Johnston, Managing Director, TalentED!1.40 Creating An Effective People Analytics Approach • How workforce analytics supports Merck’s strategic business and people agenda • Merck’s workforce analytics journey • Empowering Merck’s leaders to make agile and informed organization and people

decision through workforce analytics Alexis Saussinan, Global Head of Organization Development and People Analytics,

Merck KGaA2.10 Leverage Typical Shared Service Competencies and Then Elevate to Ground Zero to

Push Value for the Org – Shared Services 2.0 • Shared service operations evolution at Reliance Industries Limited • Transition roadmap to Digital and SSO 2.0 • Integrating data management systems, human capital management system with

overall business systems Piyush Gupta, Senior Executive Vice President, Head- Group Shared Services and

Business Operations Center, Reliance Industries Limited2.40 Building Robust Data Infrastructure to Kickstart Analytics • Developing the data-driven and evidence-based mindset in HR decisions • Combining internal data with technology tools to establish a data-driven analytics

culture • Overcoming internal and external data silos • Ensuring data accuracy, data governance and data quality • Improving collaboration between management and HR to create clear goals and

objectives to ensure that the right data is collected to achieve the desired results Philippa Penfold, Senior HR Manager, Infosys Consulting3.30 Evolution of the HR Role within the Organization in Modern Times • ‘War for talent’, ‘Big Data’, ‘Millennials’…what comes next? • Traditions meet future – handicap or strength? • Do we need more or less HR? Sanjiv Agarwal, Human Resources Director, Swiss Re4.00 Aligning Digital Talent Analytics with Overall Business Strategy • Identifying key strategic workforce concerns • Implementing people analytics with top business objectives in mind, developing

actionable insights and inculcating analytical thinking in the decision-making process • Using people analytics to address real business challenges like sales productivity,

risk, growth and customer retention and satisfaction • Leveraging HR and people data to derive new insights into the current workforce

and also insights about the business as a whole Dr. Sandra Pereira, CEO, KPISOFT

DIGITAL ENTERPRISE - Mastering Enterprise Digital TransformationLevel 4, Orchid 430410.50 Chairman’s Welcome Address – Malikkhan Kotadia, Fintech Mentor and Author11.00 Digital Transformation through Innovative Platform • Improving Time To Market (TTM) through Multi-speed IT • Taking control of your own services and access to new ones on demand Desmond Koh, Chief Cloud Architect, Huawei Southern Pacific11.30 The Future of Urban Mobility • The Uber perspective: What’s latest for Singapore? • Contributing further in the context of transport connectivity, from a value-added

services and incentives for the connected community • Differentiating and disrupting the ecosystem and beyond Warren Tseng, General Manager, Uber Singapore12.00 Data Value Creation within the Enterprise and the Ecosystem • Generating new revenue streams from raw enterprise data • Sharing big data and analytics assets across business units to drive additional value • Establishing a data-driven culture to enhance communication and collaboration

within the enterprise • Partnering with external parties and leveraging both internal and external data • Working alongside instead of against security and privacy regulations Eugene Yan, Data Scientist, Lazada1.30 Digital Procurement – Real Time Data into Procurement Day2Day Business • Integrating Virtual Procurement Rooms to enable external Suppliers, Business

Stakeholders and Customer Operations to utilize real time Digital Data • Embracing Analytics to achieve next generation Benchmarking, Spend, Supplier

and Category real time, big data driven KPIs • Fostering Supplier Innovation by utilizing an OpenUp Supplier Ecosystem, includ-

ing promotion of Start Up Entries into Cooperate Environment Gernot Dobida, VP Services Procurement Operations, Nokia2.00 Enterprise Leaders: On Your Mark, Get Set, Go • Transforming legacy systems and adopting new platforms to meet new business

challenges in the digital sphere • Using funnelling to integrate different streams of IT, marketing and customer

service to streamline business processes and maximise efficiency • Continuously integrate change and digital transformation without disrupting

business performance across multiple departments with multiple stakeholders Dr. Bernard Leong, Head of Digital Services, Singapore Post2.30 Panel Discussion: It’s All About The Customers • Analysing customer data to better understand and serve customers • Enhancing customer digital interactions and ensuring excellent customer experi-

ence in real time • Creating personalised and relevant customer engagements Panellists: Jurgen Meerschaege, Senior Vice President, Head of Operational Analytics & Deci-

sion Support, DBS Bank Craig Thomas, Senior Director International Marketing, Calix Inc. Malikkhan Kotadia, Fintech Mentor and Author

SUMMIT1824 MAY 2017

Highlights for Day Two: Wednesday, May 24COMMUNICASIA2017 SUMMIT Rajesh Sabari, Head of Partnerships & Business Devt APAC, MasterCard Moderator: Rod Strother, Vice President, Digital Transformation, Starhub3.30 Bridging Artificial Intelligence and Real Intelligence • Using machine learning and cognitive computing to analyse trends, patterns and

anomalies and formulate business decisions • Digitalising the decision-action process: basing business decisions on machines

instead of people • Automating decisions to action and enhancing user experience • Evolving contact centres, advanced chatbots and digital personal assistants to

improve customer interactions and enhance overall experience Evangeline Leong, CEO & Founder, Kobe Global Technologies Pte Ltd Manprit Singh, Cognitive Solutions Architect and Mentor, IBM Watson Solutions Labs 4.00 Transforming the Business with Enterprise Communication 4.0 - How To Manage This? • Facing the truth of employee collaboration behavioral gaps in the office • Finding out the missing part of digital transformation before enabling mobile first • What is Enterprise Comm 4.0 and how it can help enterprises be truly agile • The practice of Enterprise Comm 4.0 with hybrid structure at Acer James Sha, General Manager – Acer Being Communication, Acer

SMART CITIES – Transforming Future City Livelihood and SustainabilityLevel 5, Sands Ballroom 510110.50 Chairman’s Welcome Address – Dr. Dhananjay Singh, Director of ReSENSE Labs,

Hankuk University of Foreign Studies11.00 Global City Panel: Challenging the Next Frontier of Smart Urban Nodes • Discussing the political barriers to developing smart cities • Ironing out practical city development setbacks to manage integration and innovation • Achieving citizen involvement and buy-in to bring sustainability in future cities • Grooming smart citizens: Identifying key socio-economic factors, cultures, mind-

sets and vision for a vibrant city Panellists: Mikael Lindholm, Vice President - IoT, Telenor Group IoT Carl Piva, VP Strategic Programs, TM Forum Sumner Lemon, Director, Public Sector, Asia-Pacific & Japan, Industry Solutions

Group, Intel Corporation Shubhrendu Khoche, Vice President, MasterCard Michael Lawson, Partner, King & Wood Mallesons Vasudevan Venkatakrishnan, Business Development Director SP & Special Projects,

Asia Pacific, Ruckus Wireless Moderator: Saibal D. Chowdhury, CEO and Co-Founder, Urbanetic11.50 Implementing Mobility-as-a-Service • Advent of new technologies enabling disruptions in many industries. The disrup-

tion in the transport sector has only just begun. • The introduction of Autonomous Vehicles is one such example • Instead of the traditional choices of public and private transport, commuters are

looking for integrated transport services Colin Lim, Managing Director, SMRT Services1.45 Smart Healthcare Showcase: Transforming The Future of Integrated Healthcare

Platform For Efficient Patient Delivery • Embracing the changing face of healthcare: Revolutionary trends and new-age

patient and medical technologies • Integrating Healthcare IT for Efficient Patient Delivery in Hospitals • Streamlining Healthcare Services in Asia through Digital Innovation and Smart

Technology Joint Presenters: Lee Cox, IoT Chief Architect – APAC, Cisco Jasper Kuldeep Singh Rajput, Founder & CEO, Biofourmis 2.30 Sustainable City Architecture, Design and Urban Infrastructure Development • Articulating smart design and related architectural challenges when dealing with

city spatial development and management • Navigating with integrated analytics and geographic landscaping when master-

planning different types of cities • Designing urban nodes whilst considering changing coastlines, flood zones &

aging infrastructures Scott Dunn, Vice President, Growth & Strategy (Southeast Asia), AECOM3.00 Harvesting the Power of Digitalization - Advancing Our Cities of the Future • Connecting Assets of Urban Infrastructure • Integration of Smart Grid, Smart Buildings and Intelligent Transportation • Utilizing energy information to efficiently balance energy supply and demand • Intermodal Transportation, Advanced Parking Management, JustGo & Flow • Intelligent Infrastructure supporting Self-driving Vehicles Steffen Endler, SVP - Strategy & Business Excellence for South-East Asia, Siemens3.50 Tackling City Sustainability, Connectivity and Profitability • Partnering with city stakeholders and communities to tackle urban challenges • Enabling industry integration and smart convergence – Are we there yet? • Building an ecosystem of partners for strong city growth – Encompassing the city

as a customer Saibal D. Chowdhury, CEO and Co-Founder, Urbanetic4.20 FTTH Council Asia Pacific View on Smart Cities

• Reviewing the Asia FTTH Smart Cities Rankings • FTTH Council APAC: Debunking the Smart Cities Definition • Deep fibre penetration and its development in Asia to support city growth • Fibre as a utility in powering smart cities Steve Foster, Chair, Smart Cities Committee, FTTH Council Asia Pacific

IOT – Connecting The Universe of ThingsLevel 5, Sands Ballroom 500110.50 Chairman’s Welcome Address – Sherrie Huang, Research Programme Head, Asia–

Pacific, Analysys Mason11.00 Breaking the Silos and Transforming Your Business with IoT • Identifying the shifting roles and stakeholder partnerships in the business value

chain • Where IoT initiatives are driving revenue now? What real industrial opportunities

lie ahead for businesses in the next 5 years? • What would be political view in the context of IoT? Panellists: Niilo Fredrikson, Executive Vice President, Comptel Walter Fang, President of Corporate Marketing and Strategic Alliance, iSoftStone Robert Le Busque, Regional MD - Australia, New Zealand and India, Verizon Enter-

prise Solutions Rajnish Kumar Misra, Vice Minister - Member (Services), Telecom Commission,

Department of Telecommunications, Ministry of Communications, India Lee Cox, IoT Chief Architect – APAC, Cisco Jasper Moderator: Nush Khan, Director - IoT, Unified Inbox12.00 The Internet of Things and the Telecom Industry -- How IoT Offerings Can Benefit

Communications Service Providers (CSP) • Changing old-school industries to new service industries – Harnessing business

“cents” from the Internet of Everything • Advancing the data intelligences capabilities of IoT to drive future industrial inter-

net opportunities and economic growth • Capturing IoT mind share and market share through advancing competition, cus-

tomer experience, supply chain, new hybrid business models and revenue streams Steven Deskovic, Director Asia Pacific – Telecommunications, IBM1.30 Fastermind™- AI for the Digital Telco: The Next Curve of Customer Engagement • Why AI will be the next game changer in customer engagement? • Power of personalization and automation – Why does it pay off? • How to know the Best Next Engagement before the moment is at hand? Niilo Fredrikson, Executive Vice President, Comptel 2.00 Digital Trust: A Wake Up Call for IoT Ecosystem Players Consumer trust will be the big game changer in the digital economy and might

be a unique opportunity for telcos to position themselves as trusted third par-ties, boasting both strong brand equity that consumers trust, and their advanced capabilities in security tools. The session will in particular focus on Asian countries, addressing amongst others:

• How comfortable consumers feel with several types of organizations to handle their personal data

• Consumers’ biggest concerns about sharing personal information • Actions to build digital trust as a prerequisite for those wanting to leverage the

IoT business and technology opportunities Rob van den Dam, Global Telecommunications Industry Leader, IBM Institute for

Business Value, Netherlands2.30 Advancing the Future of Manufacturing with industry 4.0 and Collaborative Strategies • Positioning Singapore as a globally competitive advanced manufacturing hub

with A*STAR’s Future of Manufacturing (FoM) strategies • Amalgamating ideas and people across the innovation value chain with FoM

strategies towards a robust and sustainable manufacturing industry • Sharing of industrial use cases and partner programmes in technology adoption

for improved business productivity • SMEs and MNCs industrial case studies: precision engineering and aerospace

industries Professor Tan Sze Wee, Executive Director, Science & Engineering Council, A*STARCombined Afternoon Plenary Session (For Broadband and IoT Track Attendees)<<Proceed to Level 4 Main Plenary Hall>>3.30 3GPP RAN standards for 5G • Revealing the accelerated 5G timeline • Understanding potential opportunities ahead of the 5G-driven ecosystem expansion • Highlights on standards for the Internet-of-Things (NB IoT/MTC/EC-GSM standards) Philippe Reininger, 3GPP RAN WG3 Chairman, 3GPP4.00 Closing Combined Plenary Panel: How Will 5G Power The Future of IoT/ M2M Panelists: Andrew Mackay, Head of Mobile Solutions - Asia-Pacific Region, Cisco Systems Sandeep Girotra, Senior Vice President, Asia Pacific and Japan, Nokia Robert Le Busque, Regional MD - Australia, New Zealand and India, Verizon Enter-

prise Solutions Andrew Scott, Director – Technology, Telstra Dr Abdul Memon, Director of Marketing, Huawei South Pacific Region Moderator: John Tanner, Editor, Disruptive.AsiaFor complete programme, visit www.communicasia.com