se 101 training

8/14/2019 SE 101 Training

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Treat a person as he is,

and he will remain as he is.

Treat him as he could be, and he will become what he

should be.

Jimmy Johnson



Welcome toSupported Employment 101



I’d rather be a failure at something I love than

a success at something I hate.George Burns



Success is going from failure to failure

without a loss of enthusiasm.Winston Churchill



Scenario 1 You recently began job coaching Ed at a job

where he is washing dishes. Although theemployer tells you that Ed is learning the job

quickly, Ed often arrives to work late andreturns from his morning break and lunchbreak late. You, the job coach, return frombreaks before Ed and are there waiting for him;the employer tells you that the dishes must get

washed. The employer told you that he doesnot care if you or Ed wash the dishes, but theymust be washed. What is your role as the jobcoach?



Scenario 2 You are hired as a job coach to work in a

restaurant with a group of individuals. Therestaurant is just passed its peak time. There

is only 1 customer in the dinning area. Youhave been assisting the employee in mealpreparation on the front line. The 1 customer comes back up to the line to ask for desert.

The employee ignores the customer statingthat they were tired and it was time for break.What is your role as a job coach?



What is a Mentor?

To serve as a trusted counselor or teacher to (another person)



Now

Place, Train, and Support

Then

Train, Place, and Support

Then VS. Now



Outline of Community Employment Service Delivery

Placement Planning Job Development Placement

Individual Placement

Follow-Up

Monitor progress

Maintain contact with employer

FadingOn-Site Job Coaching

Intensive Phase

Enclave Placements

Permanent JobCoaching

PlacementPlacement Planning



DefinitionsIndividual Placement vs. Enclave

Fading is expected when working

with only 1 person.

Can it always happen?



Enclave1. Provides more support

2. Funding issues

3. First Job issues



Job Coach Duties for Enclave

and Individual PlacementHelp individual learn tasks

Find ways individual completes task

without your helpAssist In being social with people

Ensure that co-workers are supporting

Assist as little as possible



Job Coach Duties for EnclaveMake sure they are treated similar to

other employees

Strive for them to be included withpeople other than their peers

Work in different areas not group clients

together Lunches taken with co-workers



Scenario 1 You recently began job coaching Ed at a job

where he is washing dishes. Although theemployer tells you that Ed is learning the job

quickly, Ed often arrives to work late andreturns from his morning break and lunchbreak late. You, the job coach, return frombreaks before Ed and are there waiting for him;the employer tells you that the dishes must get

washed. The employer told you that he doesnot care if you or Ed wash the dishes, but theymust be washed. What is your role as the jobcoach?



Scenario 1Should you, the job coach, wash the

dishes?

Would that create an unrealisticexpectation of the employer that you will

always be there to do the work?



Scenario 2 You are hired as a job coach to work in a

restaurant with a group of individuals. Therestaurant is just passed its peak time. There

is only 1 customer in the dinning area. Youhave been assisting the employee in mealpreparation on the front line. The 1 customer comes back up to the line to ask for desert.

The employee ignores the customer statingthat they were tired and it was time for break.What is your role as a job coach?



Scenario 2Should the job coach let the employee

have a break?

Should you, the job coach, take care of the customer not to make a scene?



Respectful Job Coaching

Agreed upon by individual and employees Tailored to the individual Clear goals and strategies

Professional, culturally-sensitive behavior Don’t speak for the individual Intervene with caution Personal information said in private

Provide training and support, not counseling Model the interactions you want from others Frequent evaluation and modification



Discloser

They are from Op Center

They have a job coachThey take psychotropic medication

They have a behavior plan

My clientMy people



Etiquette

Person 1st

It’s ok to offer assistance. Ask first and Clarifyassistance is desired

Always direct communication to the personwith a disability not via family or staff

If you are unsure of what to do ask them If you make a mistake apologize and move on

Treat them like the adult they are Relax Be patient, take your time.



Person First

Change to Person First Language

Cripple

Crazy

Retarded

Confined to a Wheelchair



What do you see?



Prior to New Job

Start Date and hours confirmed with employee/employer Orientation/first day procedures discussed with employer Start date, hours and orientation/first day procedures

reviewed with employee Meet the supervisor Transportation arranged Route to work – if individual is driving Routine for preparing for work each day Uniform or appropriate clothing obtained and ready to be

worn Social security card and picture ID obtained and available

to complete the I9 Job description reviewed Job coach schedule and aware of requirements of job



Preferences – What they prefer to have

Conditions – Must have

Contribution – What they have to offer

employer

The Right Job for Me!



What might stand in the way of

a successful placement?

HTS staff

Parents/Guardians

Improper Marketing Not a good job Match

JOB COACH

Residential Staff and parents know the client

best. Give credit where credit is due.



Networking

Parents

Friends

HTSCase Manager

Church

Neighbors

Anyone



Brainstorming Basics

Generate lots of ideas

Involve anyone and everyone

Get different perspectivesThere is no wrong answers

All ides are valid

Search for different question



Go into a Job Placement thinking how do I

get out of here. Even if enclave even

though it may never happen.



Job Carving

Finding the “Right” Job and Keeping It

Identify task, attributes and interest Identify environments: general and specific Identify contacts

Identify supports

Are there tasks that many employees do which could

be done by one individual? Are there tasks that take people away from critical

tasks? Are there tasks that the employer would like

employees to do better or more quickly?



Job Carving

Finding the “Right” Job and Keeping It

Are there tasks not getting done because

no one has time?

Are there times where extra help isneeded?

Are there jobs that are filled with

students or Temp workers? Do employers need to reduce overtime?

Where are areas of growth?



What job might be carved out of….

Grocery Store

Lawn Care

A manufacturing plant that specializes in small parts

Day Care

Automobile Dealership

Barber Shop

Clothing Store

Meat Packing Plant



Are you sold on your product?



Don’t offer what they can’t

deliver

2 for 1

Cheap labor

DependabilityTimely

Reliable



Effective Prompting

Catch a man a fish, and you can sell it tohim. Teach a man to fish, and you ruin

a wonderful business opportunity.Karl Marx

Work Yourself Out of a JOB!



Trainer Prompt Environment Clues

“Take the trash out” Trash Can is Full

“That customer needs a refill” Coffee cup almost empty

“It’s time for your break” Co-Workers going on break

Teach them how to use environmental clues so when you aregone they will still know.



Training Techniques

Visual: “ I see what you mean”

Auditory: “ I hear what you are saying”

Physical: “It feels right to me”



Your Goal is to work yourself out of a job.

The Goal is 20%!



My Client will never work

in the community!



Effective Job Training

Allow the employee to do the job Teach, Teach, Teach…. Try several variances of job until you find a

good match Talk to the employee – What are their likes,

dislikes, and tolerances Hand over Hand is necessary at times.

Your not the person getting paid to do the job. Where can they use this skill? Routine



Keep Trying.

It’s often the last key thatopens

the door.

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