school of health care radicals
TRANSCRIPT
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Supported by
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So...................
What lights the “fire in your belly” and makes you determined to improve things?
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The genesis of the School
2002
20142013
2010 2012
2003
NHS Change Day 2013
“A school for healthcare radicals”
Applying social movement
thinking to healthcare
improvement
“The School for Health and Care
Radicals”
“A one day school for organisational
radicals”
Applying community organising
principles to healthcare
improvement
2015
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Source: @NHSChangeDay
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“New truths begin as heresies” (Huxley, defending Darwin’s theory of natural selection)
Source of image: installation by the artist Adam Katzwww.thisiscolossal.com
Via @NeilPerkin
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Starts on the fringe
(at the edge)
Starts with the activistsGary Hamel
always
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So why do we keep reinventing the past
and calling it the future?
Image used under Creative Commons licence: Kicki
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Tomorrow belongs to those who can hear it coming
David Bowie
“ “
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SEISMIC SHIFTS
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SEISMIC SHIFTS
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SEISMIC SHIFTS
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SEISMIC SHIFTS
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SEISMIC SHIFTS
Change from the edge
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Leading change in a new era
Dominant approach Emerging direction
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Leading change in a new era
Dominant approach Emerging direction
Most healthcare transformation
efforts are driven from this side
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@HelenBevan #SHCR #QF15Source: Gary Hamel
@HelenBevan #SHCR #QF15Source:@Alfacarlo
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John Kotter, the most influential thought leader globally, recognises new approaches are needed
FROM
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John Kotter: “Accelerate!”
• We won’t create big change through hierarchy on its own
• We need hierarchy AND network
• Many change agents, not just a few, with many acts of leadership
• At least 50% buy-in required
• Changing our mindset
• From “have to” to “want to”
TO
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From “have to” to “want to”
Source of image s:www.slideshare.net/mexicanwave/champions-trolls-10-years-of-the-cipd-online-community
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Managers know how to command obedience and diligence, but most are
clueless when it comes to galvanizing the sort of volunteerism that animates life on
the social web. Initiative, imagination and passion can’t be commanded—they’re gifts.
Gary Hamel http://www.mixmashup.org/blog/reinventing-
management-mashup-architecture-ideology
‘
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The Network Secrets of Great Change AgentsJulie Battilana &Tiziana Casciaro
1. As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy
2. If you want to create small scale change, work through a cohesive network
If you want to create big change, create
bridge networks between disconnected groups
@HelenBevan #SHCR #QF15
People who are highly connected have twice as much power to
influence change as people with hierarchical power
Leandro Herrero
http://t.co/Du6zCbrDBC
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DiscussionWhat are the implications of the “emerging direction” for the way
change agents work?
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is the new normal!
“By questioning existing ideas, by opening new fields for action, change
agents actually help organisations survive and adapt to the 21st Century.”
Céline SchillingerImage by neilperkin.typepad.com
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@HelenBevan #SHCR #QF15
We need rebels!
•The principal champion of a change initiative, cause or action
•Rebels don’t wait for permission to lead, innovate, strategise
•They are responsible; they do what is right
•They name things that others don’t see yet
•They point to new horizons
•Without rebels, the storyline never changes
Source : @PeterVan http://t.co/6CQtA4wUv1
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What happens to heretics/radicals/rebels/mavericks
in organisations?
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@helenbevan #IQTGOLD#NHSChangeDaySource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out
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Ostracism is experienced in the brain as deeply as physical pain
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We need to be boatrockers!
• Walk the fine line between difference and fit, inside and outside, rock the boat but manage to stay in it
• Able to challenge the status quo when we see that there could be a better way
• Conform AND rebel
• Capable of working with others to create success NOT a destructive troublemaker Source: Debra Meyerson
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What are the risks for a boat rocker?
1. Our experiences of “being different” can be fundamentally disempowering. This can lead us to conform because we see no other choice
Source: adapted from Debra E Meyerson
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What are the risks for a boat rocker?
1. Our experiences of “being different” can be fundamentally disempowering. This can lead us to conform because we see no other choice
we surrender a part of ourselves, and silence our commitment, in order to survive
Source: adapted from Debra E Meyerson
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@helenbevan
What are the risks for a boat rocker?
1. Our experiences of “being different” can be fundamentally disempowering. This can lead us to conform because we see no other choice
we surrender a part of ourselves, and silence our commitment, in order to survive
2. leave the organisation
Source: adapted from Debra E Meyerson
@helenbevan
What are the risks for a boat rocker?
1. Our experiences of “being different” can be fundamentally disempowering. This can lead us to conform because we see no other choice
we surrender a part of ourselves, and silence our commitment, in order to survive
2. leave the organisation
we cannot find a way to be true to our values and commitments and still survive
Source: adapted from Debra E Meyerson
@helenbevan
What are the risks for a boat rocker?
1. Our experiences of “being different” can be fundamentally disempowering. This can lead us to conform because we see no other choice
we surrender a part of ourselves, and silence our commitment, in order to survive
2. leave the organisation
we cannot find a way to be true to our values and commitments and still survive
3. stridently challenge the status quo in a manner which is increasingly radical and self-defeating
Source: adapted from Debra E Meyerson
@helenbevan
What are the risks for a boat rocker?
1. Our experiences of “being different” can be fundamentally disempowering. This can lead us to conform because we see no other choice
we surrender a part of ourselves, and silence our commitment, in order to survive
2. leave the organisation
we cannot find a way to be true to our values and commitments and still survive
3. stridently challenge the status quo in a manner which is increasingly radical and self-defeating
this just confirms what we already know – that we don’t belong Source: adapted from Debra E Meyerson
@helenbevan#NHSChangeDay #SHCRchatSource : Lois Kelly www.foghound.com
There’s a big difference between a rebel and a troublemaker
Rebel
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Reflection• What are your insights around “rebels” and
“troublemakers”?
• What moves people from being “rebel” to “troublemaker”?
• How do we protect against this?
@helenbevan#NHSChangeDay #SHCRchatSource : Lois Kelly www.rebelsatwork.com
There’s a big difference between a rebel and a troublemaker
Rebel
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Change starts with me
Source of image: jasonkeath.com
@helenbevan#SHCR @School4Radicals
"There’s only one corner of the
universe you can be certain of
improving, and that’s your own
self." Aldous Huxley
Source of image: timcoffeyart.wordpress.com
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‘I do not think you can really deal with change without a person asking real
questions about who they are and how they belong in the world’
David Whyte, The Heart Aroused 1994
Source of image: fistfuloftalent.com
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History tells us that personal transformation comes before
organisational or system transformation
If we want to play our role, we have to focus deeply on our own perspective and the ways
http://blogs.bmj.com/quality/2013/08/19/a-call-to-action-helen-bevans-blog-2/
we interact with and influence others. The more that we can unleash that powerful reservoir of energy for change, the more our influence and impact will grow.
Image from novamagazine.com
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1. able to join forces with others to create action
2. able to achieve small wins which create a sense of hope, possibility and confidence
3. More likely to view obstacles as challenges to overcome
4. strong sense of “self-efficacy” belief that I am personally able to create the change
Four things we know about successful
boat rockers
Source: adapted from Debra E Meyerson
CHANGE
me
BEGINS WITH
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Self-efficacy
There is a positive, significant relationship between the self-efficacy beliefs of a change agent and her/his ability to facilitate change
and get good outcomes
Source of image:www.h3daily.com
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What’s the difference between
self efficacyand
self esteem,self belief,
self-confidence?
@helenbevan
Source: @NHSChangeDay
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Source: @NHSChangeDay
What is the issue here?
“permission” ? (externally generated)
or
Self efficacy ? (internally generated)
@HelenBevan
Building self-efficacy: some tactics
1. Create change one small step at a time
2. Reframe your thinking:
• failed attempts are learning opportunities
• uncertainty becomes curiousity
3. Make change routine rather than an exceptional
activity
4. Get social support
5. Learn from the best
@helenbevan
The most effective change agents:
• don’t waste their time and energy blaming and complaining
• take calculated risks to achieve the outcomes they sought
Now is the time to plan steps to keep moving myself forward, with positive momentum, as a health and care radical
@helenbevan
Being a great change agent is about knowing, doing,
living and being improvement
@helenbevan
Avedis Donabedian
“Ultimately, the secret of quality is love.
…… If you have love, you can then work backward to monitor and improve the system”.
@helenbevan
Tactic for radicals:Out-love everyone else
Source of image: Bradley Burgess
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Questions for reflection
1. What are the opportunities for me to build my perspectives and skills as an agent of change?
2. How can I build self efficacy as a change agent?
3. How do I move beyond skills and knowledge of change to live and be change?
4. Who can help and support me as a change agent?
5. What are the implications for the way I work?
@helenbevan
What is a
RCT?
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Randomized Coffee Trial!
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Outcomes of randomised coffee trials
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Randomized Coffee Trial!• Instructions in News from Jo later today• Send an email to say you want to take part in the RCT to
[email protected]• We will randomly match you with another participant in the
School for Health and Care Radicals from anywhere in the world• At some time in the next four weeks, arrange to have a
conversation over Skype (or other communication system) with a cup of coffee!
@helenbevan
Learning from the first section
YOU can make a differenceAND
You can’t do it ALONE
Source: TED talk by Barry Posner http://workplacepsychology.net/2014/02/01/the-truth-about-leadership-you-make-a-difference-and-you-cant-do-it-alone/
Source of image: jamessamy.com
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Often as radicals, we feel different to other people
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Often as radicals, we feel different to other people
@helenbevanSource of image: outskirtsbattledome.wikispaces.com
The easiest way to thrive as an outlier
...is to avoid being one
Seth Goodin
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Leading change in a new era
Dominant approach Emerging direction
From module one
@helenbevan#SHCR @School4Radicals
@helenbevan
What is community?1. Locality
2. Interest or shared purpose
3. Sense of belonging: “community spirit”
“There is no power for change greater than a community discovering what it cares about.”~ Margaret Wheatley
Source of image: rootedincommunity.org
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Power in community“Power used to come largely through and from big institutions.
Today power can and does come from connected individuals in community.
When community invests in an idea, it co-owns its success.
Source of image: orton.org
Instead of trying to achieve scale all by ourselves, we have a new way to have scale. Scale can be in, with and through community.”
Nilofer Merchant
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Who are your communities?
Source: Celine Schillinger http://weneedsocial.com/blog/2013/8/25/disrupted-disruptors-unite
• In your role: through relationships and social networks
• Through external social networks such as Twitter and LinkedIn
• Through communities of practice and learning groups
@helenbevan
“When we talk of social change, we talk of movements, a word that suggest vast
groups of people walking together, leaving behind one way and travelling towards
another”
Rebecca Solnit
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Learning from social movement leaders
http://www.slideshare.net/NHSIQ/the-power-of-one-the-power-of-many?qid=97bb3464-07c2-4883-9531-c3d436a66aa1&v=qf1&b=&from_search=2
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Six characteristics of people or groups within effective social movements
1. They share a sense of PURPOSE: There is purposefulness about
collaborations, discussions, actions, decisions and a sense of forward momentum
2. They are UNITED: They have learned to manage their differences well enough
that they can unite to accomplish their purpose. Differences are openly debated, discussed, and resolved.
3. They share UNDERSTANDING: There is a widely shared understanding of what's going on, what the challenges are and why what is being done has to be done
4. People PARTICIPATE: Lots of people and organisations in the system are
active - not just in discussions and meetings, but getting the work done.
5. They take INITIATIVE: Rather than reacting to whatever happens in their
environment, they are proactive, and act upon their environment.
6. They ACT: People do the work they must do to
make the things happen that need to happen
Source: adapted from Wellstone Action
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Calls to Action
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Leadership is….
…the art of mobilising others to want to struggle for shared
aspirationsJim Kouzes
Source of image: environmentvictoria.org.au
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What is strategy?
Strategy is the process of turning the you have into the you need to win
the you wantSource: Marshall Ganz
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Resources to improve health and care
Economic resourcesdiminish with use• money• materials• technology
Natural resourcesgrow with use• relationships• commitment• community
Based on principles from Albert Hirschman, Against Parsimony
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Framing… is the process by which leaders construct, articulate and put across their message in a powerful and compelling way in order to win people to their cause and call them to action.
Snow D A and Benford R D (1992)
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What’s the financial incentive?
Who is performance managing?
What’s theproject plan?
Source: @RobertVarnam
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The reality“What the leader cares about (and typically bases at
least 80% of his or her message to others on) does not tap into roughly 80% of the workforce’s primary motivators for putting extra energy into the change
programme”Scott Keller and Carolyn Aiken (2009)
The Inconvenient Truth about Change Management
Source of image: swedenbourg-openlearning.org.uk
@helenbevan #IQTGOLD#NHSChangeDay
“I have some Key
Performance
Indicators
for you”
or
“I have a
dream”
Source: @RobertVarnam
@helenbevan
Leaders ask their staff to be ready for change, but do not engage enough in sensemaking........
Sensemaking is not done via marketing...or slogans but by emotional connection with employees
Ron Weil
@helenbevan#NHSChangeDay #SHCRchat
If we want people to take action, we have to connect with their emotions through values
action
values
emotion
Source: Marshall Ganz
@helenbevan
@helenbevan #IQTGOLD#NHSChangeDay
But not all emotions are equal.........
inertiaurgency
anger apathy
solidarity isolation
you can make a difference
Self-doubt
hope fear
Overc
om
es
Action motivators Action inhibitors
Source: Marshall Ganz
@helenbevan#SHCR @School4Radicals
‘‘Leaders must wake people out of inertia. They must get people excited about something they’ve never seen before, something that does not yet
exist”
Rosa Beth Moss Kanter
Source of image: www.linkedin.com/company/activate-brand-agency
@helenbevan
Effective framing: what do we need to do?
1. Tell a story
Source of image: woccdoc.org
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http://www.slideshare.net/amitkaps/fifth-elephant-2014-talk-crafting-visual-stories-with-data?sf3881865=1
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Effective framing: what do we need to do?
1. Tell a story
2. Make it personal
Source of image: woccdoc.org
@helenbevan
Effective framing: what do we need to do?
1. Tell a story
2. Make it personal
3. Be authentic
Source of image: woccdoc.org
@helenbevan
Effective framing: what do we need to do?
1. Tell a story
2. Make it personal
3. Be authentic
4. Create a sense of “us” (and be clear who the “us” is)
Source of image: woccdoc.org
@helenbevan
Effective framing: what do we need to do?
1. Tell a story
2. Make it personal
3. Be authentic
4. Create a sense of “us” (and be clear who the “us” is)
5. Build in a call for urgent action
Source of image: woccdoc.org
@helenbevan #IQTGOLD#NHSChangeDay
Vivid details
Source: Marshall Ganz
@helenbevan #IQTGOLD#NHSChangeDay
@helenbevan #IQTGOLD#NHSChangeDay
@helenbevan#SHCR @School4Radicals
How do we create a sense of “us” to build momentum for
change?
Source of image: www.tannerfriedman.com
@helenbevan
Moving beyond us and them to us and us
Source of image: www.delta7.com
@helenbevan
The Network Secrets of Great Change AgentsJulie Battilana &Tiziana Casciaro
1. As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy
2. If you want to create small scale change, work through a cohesive network
If you want to create big change, create
bridge networks between disconnected groups
From Module 1
@helenbevan
strong ties (cohesive)v.
weak ties (disconnected)
Source of image: http://www.forbes.com/fdc/welcome_mjx.shtml
@helenbevan#NHSChangeDay #SHCRchat
When we spread change through strong ties:
• we interact with “people like us”, with the same life experiences, beliefs and values
• Change is “peer to peer”; GP to GP, social worker to social worker, nurse to nurse, community leader to community leader
• Influence is spread through people who are strongly connected to each other, like and trust each other
@helenbevan#NHSChangeDay #SHCRchat
When we spread change through strong ties:
• we interact with “people like us”, with the same life experiences, beliefs and values
• Change is “peer to peer”; GP to GP, social worker to social worker, nurse to nurse, community leader to community leader
• Influence is spread through people who are strongly connected to each other, like and trust each other
IT WORKS BECAUSE: people are far more likely to be influenced to adopt new behaviours or ways of working from those with whom they are most strongly tied
@helenbevan#NHSChangeDay #SHCRchat
The pros and cons of strong ties
Pros Cons
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When we seek to spread change through weak ties
• we build bridges between groups and individuals who were previously different and separate
• we create relationships based not on pre-existing similarities but on common purpose and commitments that people make to each other to take action
• We can mobilise all the resources in our organisation, system or community to help achieve our goals
@helenbevan
Why we need to build weak ties AS WELL AS strong ties
• Weak ties are more likely to lead to change at scale because they enable us to access more people with fewer barriers
More on weak ties: https://www.youtube.com/watch?v=w7AzRVxhEXA#t=45
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Why we need to build weak ties AS WELL AS strong ties
• Weak ties are more likely to lead to change at scale because they enable us to access more people with fewer barriers
• In situations of uncertainty, we have a tendency to revert to our strong tie relationships
yet the evidence tells us that weak ties are much more important than strong ties when it comes to searching out resources in times of scarcity
@helenbevan
Why we need to build weak ties AS WELL AS strong ties
• Weak ties are more likely to lead to change at scale because they enable us to access more people with fewer barriers
• In situations of uncertainty, we have a tendency to revert to our strong tie relationships
yet the evidence tells us that weak ties are much more important than strong ties when it comes to searching out resources in times of scarcity
• The most breakthrough innovations and most radical change will come when we tap into our weak ties
@helenbevan
Sources of weak ties
@helenbevan
Three components of a great narrative
• Diagnostic – what is the problem that we are addressing? What is the extent of the problem? What is the specific source or sources?
• Prognostic – what could the future look like? What is our “plan of attack” and our strategy for carrying out the plan?
• Motivational – why is this urgent? What is our call for action that connects with the motivational and emotional drivers of our audience?
Source: Benford and SnowSource of image: www.ecommercedefense.com
@helenbevan
Four keys to collaboration
• Lean into your discomfort
• Listen as an ally
• State your intent
• Share your “street corner”Source: Judith Katz and Fred Miller
@helenbevan
@helenbevan
Four keys to collaboration
• Lean into your discomfort
• Listen as an ally
• State your intent
• Share your “street corner”Source: Judith Katz and Fred Miller
@helenbevan 115
http://weneedsocial.com/blog/2013/8/25/disrupted-disruptors-unite
@helenbevan
Source of image: http://switchandshift.com/transactional-or-transformational-which-leadership-style-is-best
@helenbevan #IQTGOLD#NHSChangeDay
“You don’t need an engine when you have
wind in your sails”
@helenbevan
Questions for reflection
1. What learning and inspiration can you take from social movement leaders to help you in your role as an agent of change in health and care?
2. How will you attract the attention of the people you want to call to action?
3. Who are the people who are currently disconnected that you want to unite in order to achieve your goal for change? How can you build a sense of “us” with them?
@helenbevan
Employee resistance is the most common reason executives cite for the
failure of big organizational-change
effortsScott Keller and Colin Price
(2011), Beyond Performance: How Great Organizations Build Ultimate
Competitive AdvantageSource of image: Businessconjunctions.com
@helenbevan
“Thousands of patients have died
needlessly because of a damaging reluctance amongst
doctors and the public to accept changes in the NHS, according to
the country’s top emergency doctor
“
@helenbevan#SHCR @School4Radicals
What do we mean by
?
@helenbevan Source of image: sport-fitness-advisor.com
Any force that stops or slows movement
Resistance
@helenbevan
In module 1, we talked about:
@helenbevan
Let’s think about this in the context of “resistance”
@helenbevan#NHSChangeDay #SHCRchat
Leading change in a new eraDominant approach Emerging direction
• Change can be planned and managed through a rigorous process
• Resistance is a force to overcome
• Resistance prevents change
• Change agents mustdiagnose, manage and/or overcome resistance
• Resisters can otherwise be known as “laggards”, “blockers”, “in denial”
@helenbevan
Resistance to change: the dominant approach
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An example “dominant approach” transformation programme
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“The role of the change agent is to recognise the causes of resistance and address each one. If this is not done, then the change will be much harder to
implement successfully and may not succeed at all”
David StonehouseThe change agent: the manager’s role in change
British Journal of Healthcare Management, Vol. 19, Iss. 9, 09 Sep 2013, pp 443 - 445
Dominant approach: the role of the change agent
@helenbevan#NHSChangeDay #SHCRchat
Leading change in a new era
• Change in human systems is often emergent and hard to predict
• Change results from connections/interactions stimulating different perspectives, shaping how people think about things
• Resistance is an inevitable consequence of a complex change process
• Resistance should be embracedand rolled with
Dominant approach Emerging direction
• Change can be planned and managed through a rigorous process
• Resistance is a force to overcome
• Resistance prevents change
• Change agents mustdiagnose, manage and/or overcome resistance
• Resisters can otherwise be known as “laggards”, “blockers”, “in denial”
@helenbevan#SHCR @School4Radicals
“Change doesn’t rain down on us from on high. Rather, its stories are co-
created and co-owned by the community. Or, at least they are if you want
the change to stick”Julian Stodd
https://julianstodd.wordpress.com/2013/11/29/the-co-creation-and-co-ownership-of-organisational-change/
@helenbevan
Leaders ask their staff to be ready for change, but do not engage enough in sensemaking........
Sensemaking is not done via marketing...or slogans but by emotional connection with employees
Ron Weil
@helenbevan
Resistant behaviour is a good indicator of missing relevance
Harald Schirmerhttp://de.slideshare.net/haraldschirmer/strategies-for-corporate-change-the-new-role-of-hr-driving-social-adoption-and-change-in-the-enterprise
Source of image: driverlayer.com
‘‘
@helenbevan
Cultural change is a million
subversive acts of resistance
Brene Brown
Source of image: zazzle.com
‘‘
@helenbevan#SHCR @School4Radicals
Language constructs our world(s) rather than reports the objective facts about the world. Therefore changing when, where, how and which people
talk about things – changing the conversation – will lead to
organisational changeRobert J Marshak
Source of image: createbusiness.net.au
‘‘
@helenbevan
1. Create the conditions for transformational conversations by asking questions that are focussed on future possibilities, by inviting diversity into the system and by being welcoming
2. Create opportunities for everyone to express their views, spot opportunities and build on each other’s ideas
3. Create ways for people to reflect together to find meaning, understanding and shared purpose in the change
Source: Peggy Holman
Emerging direction: the role of the change agent
Source of image: rachtalks.pressprestige.com
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“Having care wrapped around the person rather than the person pushed through the system”
Lesley Young-MurphyNorth Tyneside Clinical Care Group
@helenbevan
“The most basic not-so-secret formula for building an innovation culture is pretty simple - embrace diversity and start to attract, retain and promote a diverse workforce that looks differently, works differently, dress differently, speaks differently and is inclusive of the full spectrum of human sexual orientation and gender identities. Do this before you start hiring consultants and rethinking your innovation process, there is no process that works without true diversity.”
Idris Moore
Source of image: idsgn.org
Diversity is critical to innovation and change
@helenbevan
“Leaders and organisations must let go of the idea that there is “one right way” and instead focus on creating a learning culture where people feel accepted, are comfortable contributing ideas, and actively seek to learn from each other”
Diaz_Uda, Medina and Schill (2013)
Source of image:fineartamerica.com
As health and care radicals, we should be champions of diversity for change
@helenbevan
In the context of “rolling with resistance”
• What are the implications of embracing diversity of thought, experience and background in our change efforts?
• What skills and perspectives do health and care radicals need to work effectively with diverse teams for change?
Source of image:fineartamerica.com
Discussion
@helenbevan
Our effectiveness as change agents is not a matter of intention; it’s a matter of impact
@helenbevan
• Helen’s intent was to give people quick solutions, help them do their work faster and get on to the next problem at hand
• However, her impact was that people did not know how to solve their own problems so that Helen’s style was impeding their development
Source: adapted from Intent vs. Impact: A Leadership Lesson by Claudia Busch Lee
Source of image: thedigitalawards.com
@helenbevan
Stop talkingAT ME
Start talkingTO ME
Source of image: prepbeijing.com
@helenbevan
• Build a trusting and supportive work environment
• Listen like an ally • Be open with my intent
• Fully commit to the change• Seek common purpose and common
interests• Take time to build relationships• Take responsibility for my own actions
What can I do?
@helenbevan
@helenbevan
If your horse dies, get off it
Cherokee proverb
Source of image: fenwickgallery.co.uk
‘‘
@helenbevan#SHCR @School4RadicalsImage copyright: http://13c4.wordpress.com/2007/02/24/50-reasons-not-to-change/
@helenbevan
C http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@helenbevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@helenbevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@helenbevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@helenbevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@helenbevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Make it a personal PERFORMANCE target.
@helenbevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
@helenbevan
Research from the sales industry:How many NOs should we be seeking to get?
• 2% of sales are made on the first contact
• 3% of sales are made on the second contact
• 5% of sales are made on the third contact
• 10% of sales are made on the fourth contact
• 80% of sales are made on the fifth to twelfthcontact
Source: http://www.slideshare.net/bryandaly/go-for-no
@helenbevan
“Papers that are more likely to contend against the status quo are more likely to find an
opponent in the review system—and thus be rejected —but those papers are also more
likely to have an impact on people across the system, earning them more citations when
finally published”
V. Calcagno et al., “Flows of research manuscripts among scientific journals reveal hidden submission patterns,”
Science, doi:10.1126/science.1227833, 2012.
—
@helenbevan
@helenbevan
“Stages of change” Transtheoretical model of behaviour change
Prochaska, DiClemente & Norcross (1992)
@helenbevan
• smoking cessation
• exercise adoption
• alcohol and drug use
• weight control
• fruit and vegetable intake
• domestic violence
• HIV prevention
• use of sunscreens to prevent skin cancer
• medication compliance
• mammography screening
The model is mostly used around health-related behaviours
@helenbevan
• smoking cessation
• exercise adoption
• alcohol and drug use
• weight control
• fruit and vegetable intake
• domestic violence
• HIV prevention
• use of sunscreens to prevent skin cancer
• medication compliance
• mammography screening
It works for organisational and service change too!
The model is mostly used around health-related behaviours
@helenbevan
“Stages of change” Smoking
I am not aware my smoking is a
problem – I have no intention to quit
Prochaska, DiClemente & Norcross (1992)
@helenbevan
“Stages of change” Smoking
I am not aware my smoking is a
problem – I have no intention to quit
I know my smoking is a problem – I
want to stop but no plans yet
Prochaska, DiClemente & Norcross (1992)
@helenbevan
I am not aware my smoking is a
problem – I have no intention to quit
I know my smoking is a problem – I
want to stop but no plans yet
I am making plans & changing things
I do in preparation.
“Stages of change” Smoking
Prochaska, DiClemente & Norcross (1992)
@helenbevan
I am not aware my smoking is a
problem – I have no intention to quit
I know my smoking is a problem – I
want to stop but no plans yet
I am making plans & changing things
I do in preparation.
I have stopped smoking!
“Stages of change” Smoking
Prochaska, DiClemente & Norcross (1992)
@helenbevan
I am not aware my smoking is a
problem – I have no intention to quit
I know my smoking is a problem – I
want to stop but no plans yet
I am making plans & changing things
I do in preparation.
I have stopped smoking!
I am continuing to not smoke.
I sometimes miss it – but I am still not
smoking
“Stages of change” Smoking
Prochaska, DiClemente & Norcross (1992)
@helenbevan
I am not aware my smoking is a
problem – I have no intention to quit
I know my smoking is a problem – I
want to stop but no plans yet
I am making plans & changing things
I do in preparation.
I have stopped smoking!
I am continuing to not smoke.
I sometimes miss it – but I am still not
smoking
“Stages of change” Smoking
Prochaska, DiClemente & Norcross (1992)
@helenbevan
Prochaska, DiClemente & Norcross (1992)
“Stages of change” Transtheoretical model of behaviour change
@helenbevan
• Which stage do most change activities in health and care focus on?
• Which stage are most people actually at?
Some questions
@helenbevan
The reality of our change situation
• Our tools are often not effective at the stage of change that most people we work with are at
• It’s hard to engage people in change
• It’s hard to get people to make the changes we want them to make
• People get irritated, defensive, irrational
• We feel powerless in our ability to lead or facilitate the change
90% of the tools available for health and care change agents are designed for the “action” stage
@helenbevan#NHSChangeDay #SHCRchat
• Designed for Stage 4 –ACTION!
• Mandated it through targets
• Despite compelling case for change –people resisted it – no values connection
• People did the task and missed the point
Example – WHO Surgical Safety Checklist
@helenbevan
IN A NUTSHELL
• Evidence from observational studies that the use of surgical safety checklists results in striking improvements in outcomes
• Led to rapid adoption of such checklists worldwide
• Researchers studied effect of mandatory adoption of checklists in Ontario, Canada
• Use of checklists not associated with significant reductions in operative mortality or complications
@helenbevan
• Lower our ambitions for improvement• Focus our energies on those who are
already in the “action” stage• Put negative labels on those who are
not yet at the action stage such as “blocker” or “resister” or “laggard”
• Blame “the management” for not enforcing change
So what do we TEND to do when people resist?
@helenbevan
The single biggest problem in communication is the illusion that it has taken
place
George Bernard Shaw
‘‘
@helenbevan
• Listen and understand• appreciate the starting point
• elaborate interests
• Roll with resistance (Singh)
• Don’t argue against it• Encourage elaboration of resistance
• What makes it so hard?• What would help?
• Build meaning and conviction in the change
So what SHOULD we do?
@helenbevan
• The focus should be on creating awareness for me of the need to change
• Remember the goal is not to make me (as a precontemplator) change immediately, but to help me move to contemplation
• I am not thinking about changing my behaviours, actions or work processes
• The problem or issue is outside my frame of awareness or my perceived need
@helenbevan
Focussing on Prochaska, DiClemente and Norcross’s Stages of Change model:
• What stage of change are some of the key people that you need to influence for your change initiative at?
• What actions can you take to help them move to the next stage?
Thinking about your own situation
@helenbevan
“Tomorrow’s management systems
will need to value diversity, dissent and
divergence as highly as conformance, consensus
and cohesion.”
Gary Hamel
Source of image: www.fastcompany.com
@helenbevan
1. What does resistance means to you?
think about the things you resist as well as your responses to others’ resistance
2. How do you work with resistance as a change leader?
3. How can you make sure that the changes you make achieve the impact you desire and also
are sustainable?
do not create dependency?
generate self-efficacy in others?
4. Who you are interacting with and where they are on the Stages of Change model?
Questions for reflection
@helenbevan #IQTGOLD#NHSChangeDay
@helenbevan
The “two levels down” rule
What can I achieve in:
a year?
a month?
a week?
a day?
an hour?
If you think your improvement initiative will take a year to test and implement, consider what you could achieve in a week
If you think it will take a week, what you could achieve in an hour?
Source: Paul Plsek