quality mindset. health & care radicals inspiring industrial quality improvement

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| 1 C. SCHILLINGER - INT'L FORUM QUALITY SAFETY HEALTHCARE 2015 Quality Mindset Health and Care Radicals Inspiring Industrial Quality Improvement @CelineSchill

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Page 1: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

| 1C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015

Quality Mindset

Health and Care Radicals

Inspiring Industrial Quality Improvement

@CelineSchill

Page 2: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 2@CelineSchill

Page 3: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

A Journey Into Change

2011 2012 2013 2014

@CelineSchill

2015

Stakeholder

Engagement

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 3

Page 4: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 4

Rule #1

“Connection creates value”

11 Rules for the Social Era

Nilofer Merchant

@nilofer

@CelineSchill

Page 5: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 5

The Management Shift

Vlatka Hlupic

@ManagementShift

“A Management shift”

Page 6: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 6

Jon Husband

@jonhusband

Wirearchy

Wirearchy: “a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus

on results, enabled by interconnected people and technology”

@CelineSchill

Page 7: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 7

Work out loud

John Stepper

@johnstepper

@CelineSchill

Page 8: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 8

“Strategize Change from a

social movement perspective”School for Health & Care Radicals

Helen Bevan

@helenbevan

@CelineSchill

Page 9: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 9

“If not you, who? Keep going”

Rebels At Work

Lois Kelly

@loiskelly

@CelineSchill

Page 10: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 10

Susan Scrupski

@bigMdata

Change Agents Worldwide

Big Mountain Data: data science for social good

Big Mountain Data: applying data science and insights for social science to end domestic violence and family

abuse http://www.bigmountaindata.com/

@CelineSchill

Page 11: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 11

“Change is never a rational process”

John Hagel

@jhagel

@CelineSchill

Page 12: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

External Engagement Reloaded

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 12

BreakDengue.org

@CelineSchill

Page 13: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 13

Started with SocialListening

@CelineSchill

Page 14: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement
Page 15: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement
Page 16: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Connecting the World Against Dengue

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A Culture Change

• Speak to Engage with

• Strategize end point Let it emerge

• Alone Partnership

• Institutional Activist

• Segmented Connected

• Speak, awareness Shared value

@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

Page 18: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Hugely Successful

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 18@CelineSchill

Page 19: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Internal Engagement Reloaded

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 19

Business issue:

improve manufacturing performance

@CelineSchill

Page 20: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Quality as a Movement for Change

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 20

Page 21: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

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C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

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Page 23: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Enablement and Motivation

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 23

ª A cross function, cross site, social movement approach

ª Leadership and technical skills increase

ª Digital collaboration

ª Massive volunteerism

Quality improvement activists everywhere

@CelineSchill

Page 24: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Volunteer Power

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 24

Page 25: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 25

Toolbox

John Kotter

@CelineSchill

Page 26: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Collective Change, New Behaviors

Define the common purpose: opportunity to change

Coach top leaders to “give room”

Have (many) volunteers experiment leadership

Virally raise enthusiasm around new ways of working

Focus the energy on specific projects

Make it stick

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 26@CelineSchill

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HEALTHCARE 2015

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| 28C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015

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205

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HEALTHCARE 2015

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298

661@CelineSchill

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| 34@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

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“For many years, the company has

tried to transform itself, to change –

from the company perspective. For

the first time the company is serious

about changing from its people

perspective”

“I am so grateful”

“I’ve been waiting for years for

something like this to happen”

“For the first time,

I feel I’m part of something.

I feel connected”

“I’ve always heard employee

engagement was a problem I had to

fix. Now I understand we have to let

the employees engage” “I am excited about this grassroots

movement to build community,

empower people and improve our

performance through behavioral

change”

Page 38: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 38

WeNeedSocial.com

@CelineSchill

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Page 40: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Change Leadership, not Change Management

| 40@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

Page 41: Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

| 41

Internet map (2005, Opte project)

@CelineSchill