scenario-based learning & simulation
TRANSCRIPT
75% of training is WASTED
Source Deloitte research
Higher productivity is only achieved if employees know how to effectively apply knowledge
Scenario-based exercises…
O RISTORANTE BUILDING
GENNARO ELIAS, O TURCO
ROBERTALUCIA
EDOARDO GEFERSON
CT ONE CONSULTING
CARLOS TAVARES
PAULO MARTINS
PARTICIPANTES
CORE FAMILY
INTERAÇÕES PRIMÁRIASINTERAÇÕES SECUNDÁRIAS
DIVISÃO DE FINANCE
DIVISÃO DE MARKETING E PEOPLE
DIVISÃO DE LOGÍSTICS E OPERATIONS
BADGE WHITE ONE MORE COLOR INDICATES THAT THE PARTICIPANT WORKING PAIR IN DIVISION CORRESPONDENT
Transmedia Storytelling (multi-channel communications)
O RISTORANTE
Site
Blueprint Restaurant
Blog do Bixiga
P&L Statement
Labor and Tax CounselDocuments and Certificates
Menu
Facebook da Lucia
Health Department
Whatsapp Gennaro, Elias, Carlos e Roberta
Emails Elias e Carlos
News TV
Learner at the centre
Transmedia LearningFace-to-Face Social & TeamSolo Interactive
Creating a transformative experience
Experience
PedagogicalFeedback & Assessment
Scaffolding
Training objectives Facts & procedures
CharactersChoices
Consequences
Narrative
Creating a transformative experience
Experience
Pedagogical
Memory
Engagement
Distributed practice (time)Localized (place)Multimedia
ResonantMotivationPersonalizationFlow
Mountain rescue
• Learning objective: What to do in the cold (method and facts)
• Process knowledge:– Determine scope of the problem– Interpret the data– Implement strategy to resolve the crisis
Choices & Challenges Learner Role & Tasks
Feedback & Reflection Data Input
• Learning• Process: assess situation/determine resources• Facts: body response at different temperatures
• Feedback• Body temperature updates (colder or warmer)• Final report with comparison of choices against
expert advice
• Mission brief: opening phone call describes dilemma
• Case data• Chalet website• Weather report email
• Guides• Familiarity with choose-your-own-
adventure
• Decisions• Change in body temperature
• Uncertainty• Avalanche info• Lack of visibility
• Stress• (rapid) heat loss• Keys don’t work? ;)
• Cognitive skills• Understand the weather report• Understand distance to safety
• Roles• Guide a friend• No power to take direct action
Mountain rescue characteristics
Mountain Rescue scenes
Chalet Outside In Car Drive Away
Go outside
Stay in chalet
Turn back with wood
Keep going
Scene characteristicsHeat lossRisksResourcesOptions
Heat map
Overall, 20 people chose to go outside compared to 34 who stayed inside.
Experience tracking
Bringing Scenarios to LifeForce is Effective
Force is INEFFECTIVE
Civilian rebuilding DECREASES
Loss of support among population
Rise in resentment
Sanitation issues and starvation increases
PoliticalEconomic
SocialTechnology
EnvironmentalLegal
Trust is restoredEconomy improvesSectarian violence decreases
Public health improves
PoliticalEconomic
SocialTechnology
EnvironmentalLegal
Traditional parties ridiculedUncertaintyPetty crime, cohesion issues
Health improves
PoliticalEconomic
SocialTechnology
EnvironmentalLegal
Loss of support among population
Lawlessness, sectarian violence increases
Sanitation issues and starvation increases
PoliticalEconomic
SocialTechnology
EnvironmentalLegal
Win battle, Lose War
Disaster
Win battle, Win War
Lucky away, lose at home
Civilian rebuilding INCREASES
Master Events List
SimCellTraining Assessment
Strategy Gaming
sensor
actuator
VIRTUAL REALITY
360 PROJECTION
WEARABLES
PHYSICAL TRAINING SITE
Mobile immersion station (MIS)
Take-aways
• Scenarios engage our EMOTIONS – Good for short & long term memory– Good for motiving
• Promote CRITICAL THINKING through APPLICATION of knowledge
• Provide a SAFE PLACE to get it wrong
REDUCES organization’s exposure to RISK
REDUCES COST and IMPROVES EFFICIENCY because training is more effective and less time away from workplace
IMPROVES REVENUE because the individuals and teams are more effective
