Saint Louis UniversityCOMMUNITY OUTREACH

Off Campus• 30+ Finaid 101 Workshops• 10+ FAFSA Workshops (to date)

On Campus• 6 FAFSA Workshops (January & February)

• 3 FAFSA Chat Evenings

Saint Louis UniversitySLU COMMUNITY

SLU 101FRESHMAN/TRANSFER ORIENTATION

Late May through Early July

One-on-one AppointmentsWith Freshman and Transfer Families

Saint Louis UniversitySLU COMMUNITY

Colleges & Groups• School for Professional Studies (Adults)• New Graduate Orientation• Executive Masters of International Business• Social Work – Orientation & Exit• OT, AT, PT, PA• Study Abroad• Accelerated Nursing• Billiken Bridge to Success (at risk students)• Student Educational Services (TRIO, first Generation)• Live Exit Interview Sessions

Saint Louis UniversitySLU COMMUNITY

Admissions• Preview Days• High School Counselor Luncheon• High School Counselor Workshops• New Student Coordinator (liaison w/Admissions)

• Financial Aid Training for Admission Staff• Martin Luther King, Jr. Scholarship Orientation

Metropolitan Community College

Default Prevention/Aversion• Grace Period Letters and Emails• Delinquency Letters and Emails

Entrance Counseling• On-campus group or individual entrance

counseling sessions• Repayment Form

Metropolitan Community College

Financial Literacy• COLL 100 Freshmen Orientation Class• On-campus sessions

• Target cohorts • High-risk borrowers • Students in high cost programs• Partnering with external organizations

Metropolitan Community College

Implementation & Challenges• Cross Functional District-wide Advisory Team• Develop a Default Prevention Plan• Upper Level Buy-in• MDHE Grant

ONGOING EFFORTS

• Collaboration with the Office for Financial Success – Debt management appointments

• Develop monthly budgets

– Exit Counseling• 24% of Mizzou’s spring 2013 graduates received in-

person counseling

Redesigned Award Letter Guide

INVEST IN YOUPublication date: March 2013Mailed to FTC with their official award letter.Highlighted the Mizzou graduation rate, loan default rate and median total borrowing.

MDHE Grant Proposal Submitted May 2013, Acceptance July 1, 2013

• Providing funds for a Graduate Assistant– Primary responsibilities include the analysis of the

characteristics of defaulters to assist in identifying the at-risk population and excessive borrowers.

• Development of additional financial guides to educate students on debt management and loan repayment.

PATH TO SUCCESSA Road Map to Smart Student Borrowing

Publication date: November 2013To be distributed to our current student borrowers identified as at-risk.Includes statistics to capture student’s attention.List of available on and off campus resources.Step by step journey to the goal of financial success.

RepayAwayStrategies for Repaying Student Loans• Publication date: late November 2013• To be distributed to students leaving Mizzou. • Emphasis on educating the borrower.

Bryan University

DEBT MANAGER

COHORT DEFAULT RATE

FINANCIAL LITERACY

DEFAULT PREVENTION

DEFAULT AVERSION

Bryan UniversityDebt Manager and Cohort Default Rates

• Debt Manager– Manage default management plan– MDHE Grant– Bryan University Task Force

• Provisional Period• Reduced Programs• Reduced Tuition

– Borrower Connect and Internal Student Information System

• Cohort Default Rates– CDR Challenge– CDR Appeal– CDR: Who are our defaulters???– CDR Projections

Bryan UniversityFinancial Literacy and Default Prevention

• Financial Literacy– Quarterly Lunch and Learn Events– Monthly Financial Literacy Newsletter– Social Media Financial Literacy Tips– Battle of the Campuses– Loan Advancement Process– Withdrawn Student Focus– Graduate Student Focus– Grace Period Letters– Student Tracking

• Default Prevention– Contacting Delinquent Borrowers: Phone, Mail, Email, Social Media, References– Borrower Connect: NSLDS and Servicer Reports– WISS

Bryan UniversityDefault Aversion and Future Goals

• Default Aversion– Contacting Defaulted Borrowers: Phone, Mail, Email, Social Media, References– WISS– Skip Tracing

• Future Goals– Improve Exit Counseling Procedure (Withdraw Student Focus and Graduate Student

Focus)– Continue to research default and delinquent borrowers to help identify trends and create

policy and procedures– Continue to incorporate campus-wide involvement– Research correlations between delinquent and defaulted students and program retention,

program graduation and program placement rates

Questions David Rice

Associate Director, Counseling & OutreachStudent Financial Services - Saint Louis University

(314) 977-2337 drice9@slu.edu

Dena NorrisDirector of Student Financial Services

Metropolitan Community College (816) 604-1527 dena.norris@mcckc.edu

Susie FacklamUniversity of Missouri Financial Aid Office(573) 882-7590 facklams@missouri.edu

Jody CastilloSystems Director of Financial Assistance

Bryan University417.862.0098 jcastillo@bryanu.edu