s16 cidm6363 70 syllabus - west texas a&m university · pdf...

©2015-‐2016 ===Dr. Chris Zimmer ===All rights reserved.

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EPM: Course Syllabus

CIDM 6363 70 Enterprise Process Management Online Jan 19-‐Apr 24, 2016

Professor: Dr. Chris Zimmer Email: czimmer “at” wtamu “dot” edu Skype: zimmer.chris

Office Location: CC208b Office Hours: MW 10:00 – 11:00 & 12:30 – 2:00

TR 8:00 – 10:30 By appointment

Office Phone: 806.651.4004

Social Media Keep up with the latest happenings of your COB on Facebook: www.facebook.com/wtamucob and Twitter, #WTAMUCOB

1 General Overview The subsections below contain material common to WTAMU COB syllabi. This syllabus is an integral component of the course. It is very important that you read it in its entirety. A great deal of the material that you will need for this class, including power point presentations, exams and other related case material are only accessible via WTClass. You will be held accountable for understanding and following everything in this syllabus, as well as any instructions provided during the semester. Thank you for your attention and cooperation in this matter.

1.1 Communication. I am available through a variety of means. The best and most reliable way to reach me is through the email address listed above—replacing “at” with @ and “dot” with . of course. You can usually contact me by phone at 806.651.4004. While I will make every attempt to respond to you as soon as possible, usually within 24 hours, there may be times when my response may take longer (typically over the weekend). When I communicate with the class I will use your WT e-‐mail address or I will use the


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announcement feature in WT Class. During weekdays, I expect everyone in this course to check their WT e-‐mail and WT Class daily.

1.2 Terms of Use A student's continued enrollment in this course signifies acknowledgment of and agreement with the statements, disclaimers, policies, and procedures outlined within this syllabus and elsewhere in the WTClass environment. This Syllabus is a dynamic document. Elements of the course structure (e.g., dates and topics covered, but not policies) may be changed at the discretion of the professor.

1.3 WTAMU College of Business Mission Statement The mission of the College of Business is to provide high quality undergraduate and graduate business education with a global perspective and ethical awareness. We accomplish this through emphasis on excellence in teaching, which is strengthened by faculty scholarship and supported by professional service.

1.4 Learning Objectives of the WTAMU College of Business Programs The College of Business (COB) at West Texas A&M University (WTAMU) seeks to prepare students in the Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Master of Professional Accounting (MPA), and the Master of Science, Finance and Economics (MSFE) degree programs for careers in business and to foster their professional growth and advancement via key learning goals and objectives.

The learning objectives of the College of Business are as follows:

1. Leadership 2. Communication 3. Critical Thinking 4. Business Integration 5. Core Business Knowledge 6. Global Business Environment 7. Business Ethics and Corporate Governance

1.5 Course Description Since the 1990s, numerous organizations around the world have adopted the “business process” perspective to significantly improve their business performance, effectiveness, quality, customer service and satisfaction. This course provides an assessment of key concepts and approaches to business process management and improvement. This course equips students with the skill set to identify information-‐bearing events, assess, and improve process efficiency. Students learn how to analyze and improve business processes, as well as to understand the interactions between human behavior and process design. The importance of balancing technical/analytical and organizational/behavioral aspects of business process improvements will be highlighted. The course will present a business perspective (rather than a technical perspective), and will highlight best practices as well as classic mistakes in IT-‐supported business process management and business process improvement.


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1.6 Course Objectives By the end of this course it is expected that the student will be able to:

1. To understand “enterprise process management” and its critical importance to manufacturing and service organizations in successfully executing their competitive strategies.

2. The ability model simple business processes in terms of people, and activity sequences involved, the data and materials flowing through those sequences and the dependencies between business information and operational activities.

3. Gain familiarity with completing business processes using an enterprise system. 4. Understand the challenges and risks concerning business process outsourcing, especially those

dealing with ethnic cultural differences from offshore engagements. 5. Apply enterprise process management principles and skills to case-‐based scenarios.

1.7 Map from COB Learning Objectives to Specific Course Objectives COB Learning Objective Course Objectives Leadership 1 Communication 1, 2 Critical Thinking 2, 3, 5 Business Integration 2, 3, 4, 5 Core Business Knowledge 1, 2, 5 Global Business Environment 4 Business Ethics and Corporate Governance 4, 5

Student learning on these objectives will be assessed using

• Objective tests • Individual case assignments • Individual project assignments • Group project • Assignments using Microsoft Dynamics: Great Plains • Discussion forums

1.8 Course Materials We’ll be using the following resources:

1. Fundamentals of Business Process Management by Dumas, La Rosa, Mendling, & Reijers, Springer.

a. e-‐book ISBN: 978-‐3-‐642-‐33143-‐5 b. hard copy ISBN: 978-‐3-‐642-‐43473-‐0

2. Anything else will be provided via WT Class

1.9 Title IX Statement West Texas A&M University is committed to providing a learning, working and living environment that promotes personal integrity, civility, and mutual respect in an environment free of sexual misconduct


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and discrimination. Title IX makes it clear that violence and harassment based on sex and gender are Civil Rights offenses subject to the same kinds of accountability and the same kinds of support applied to offenses against other protected categories such as (but not exclusive to) race, color, national origin, religion, or sexual orientation. Harassment is not acceptable. If you or someone you know has been harassed or assaulted, you can find the appropriate resources here:

• WTAMU Title IX Coordinator Becky Lopez – Kilgore Research Center 147, or call 806.651.3199 • WTAMU Counseling Services – Classroom Center 116, or call 806.651.2340 • WTAMU Police Department – 806.651.2300, or dial 911 • 24-‐hour Crisis Hotline – 800.273.8255, or 806.359.6699, or 800.692.4039

https://www.notalone.gov/ For more information, see the Code of Student Life.

2 Student Section The following subsections contain information of particular interest to students enrolled in this course. I remind you that it is critical that you read and are familiar with this entire document.

2.1 WTAMU COB Student Code of Ethics Each student enrolled in COB courses accepts personal responsibility to uphold and defend academic integrity and to promote an atmosphere in which all individuals may flourish. The COB Student Code of Ethics strives to set a standard of honest behavior that reflects well on students, the COB and West Texas A&M University. All students enrolled in business courses are expected to follow the explicit behaviors detailed in the Student Code of Ethics.

2.2 Code of Ethics • Do not use notes, texts, solution manuals, or other aids for a quiz or exam without instructor

authorization. • Do not copy the work of others and/or allow others to view your answers or copy your work

during a quiz, exam, or on homework assignments. • Do not allow other parties to assist in the completion of your quiz, exam, homework, paper, or

project when not permitted. • Do not work with other students on projects or assignments without authorization from the

course instructor. • Properly cite and specifically credit the source of text, graphic, and web materials in papers,

projects, or other assignments. • Do not forge the signature of an instructor, advisor, dean, or another student. • Provide truthful information for class absences when asking faculty for excused absences or for

a make-‐up for a quiz, exam, or homework. • Provide truthful information on your resume including work history, academic performance,

leadership activities, and membership in student organizations.


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• Respect the property, personal rights, and learning environment of all members of the academic community.

• Live up to the highest ethical standards in all academic and professional endeavors. Students violating the Student Code of Ethics will be reported to the Dean’s office and are subject to penalties described in the West Texas A&M University Code of Student Life, which may include suspension from the University. In addition, a violator of the Student Code of Ethics may become ineligible for participation in student organizations sponsored by the COB and for recognition for College academic honors, awards, and scholarships.

2.3 COB Student Resources Link The COB has developed a Student Resources repository (e.g., APA writing style information, business core reviews, facilities, and other helpful supplements), which can be found on the COB Website: http://www.wtamu.edu/academics/college-‐business-‐facilities-‐and-‐resources.aspx . Additionally, WTAMU has developed an Academic Study Skills information site to assist students (e.g., study habits, supplemental instruction, tutoring, writing and math skills), which can be found on the WTAMU Website: http://www.wtamu.edu/student-‐support/academic-‐study-‐skills.aspx . For WTAMU Writing Center information (for students needing writing assistance, guidance, and feedback), please visit: http://www.wtamu.edu/academics/writing-‐center.aspx .

2.4 COB Communications Component Students earning a BBA degree must complete at least one course with a communications component as part of the business core requirements. The COB communications component is a requirement in the following courses: ACCT 4373 (Accounting Communications), BUSI 4333 (Cross-‐Cultural Issues in Business Communications), BUSI 4350 (Current Issues in Management Communications), BUSI 4380 (Conflict Resolution and Negotiation), BUSI 4382 (Emerging Media Law), CIDM 3320 (Digital Collaboration and Communication), ECON 4370 (Economics of Health Care), FIN 3350 (Personal Financial Planning), FIN 4320 (Investments), FIN 4321 (Portfolio Theory), MGT 3335 (Organizational Behavior), MGT 4380 (Conflict Resolution and Negotiation), and MKT 3342 (Consumer Behavior).

Students in a communications component course are explicitly required to demonstrate knowledge of communication skills. Specific objectives may include but are not limited to the following concepts put forth by the National Business Education Association: (1) ability to organize a written and an oral message coherently and effectively, (2) ability to use technology for communication, (3) ability to research a topic, prepare a report, and present the findings to all organizational levels, and (4) ability to demonstrate critical-‐thinking skills. Specific course requirements and the role of the communications component with respect to student grading policy are at the discretion of the course instructor of record.

2.5 Student Travel Opportunities In multiple business courses, there may be opportunities for student travel supplemented by student fees. If you have an interest in such opportunities as they become available, please notify a faculty member.


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2.6 Dropping/Repeating the Course Should a student decide to drop the course, it is the student’s responsibility to be aware of the final drop dates and adhere to the WTAMU Add/Drop policy. Any student participating in the course after the WTAMU posted drop date will be considered active and a grade will be administered at the end of the course for that student. Students are charged a fee for any course attempted for a third or subsequent time at WTAMU other than a non-‐degree credit developmental course or exempted courses.

2.7 Scholastic Dishonesty It is the responsibility of students and instructors to help maintain scholastic integrity at the University by refusing to participate in or tolerate scholastic dishonesty. Commission of any of the following acts shall constitute scholastic dishonesty. This listing is not exclusive of any other acts that may reasonably be said to constitute scholastic dishonesty: acquiring or providing information for any assigned work or examination from any unauthorized source; informing any person or persons of the contents of any examination prior to the time the examination is given in subsequent sections of the course or as a makeup; plagiarism; submission of a paper or project that is substantially the same for two courses unless expressly authorized by the instructor to do so; submission of a paper or project prepared by another student as your own. You are responsible for being familiar with the University's Academic Integrity Code, as well as the COB Student Code of Ethics listed in this document.

2.8 Viewpoints/External Websites Disclaimer The views expressed in this document, web-‐based course materials, and/or classroom presentations and discussions are those of the professor and do not necessarily represent the views of West Texas A&M University, its faculty and staff, or its students. Views expressed by students are likewise those of the person making such statements. It is understood and expected that each individual within this course will respect and allow individual difference of opinion.

Neither the professor, the COB, nor WTAMU are responsible for the content of external websites discussed in the classroom and/or linked to via online course materials, emails, message boards, or other means. Referred websites are for illustrative purposes only, and are neither warranted nor endorsed by the professor, COB, or WTAMU. Web pages change frequently, as does domain name ownership. While every effort is made to ensure proper referencing, it is possible that students may on occasion find materials to be objectionable for reasons beyond our control.

2.9 Acceptable Student Behavior Classroom behavior should not interfere with the instructor’s ability to conduct the class or the ability of other students to learn from the instructional program (Code of Student Life). Unacceptable or disruptive behavior will not be tolerated. Students engaging in unacceptable behavior may be instructed to leave the classroom. Inappropriate behavior may result in disciplinary action or referral to the University’s Behavioral Intervention Team. This prohibition applies to all instructional forums, including electronic, classroom, labs, discussion groups, field trips, etc.


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2.10 Technology Requirements All technological requirements for the successful completion of this course are the responsibility of the student, including access to a working computer and or to a device with secure broadband Internet connection, data storage and retrieval, and state-‐of-‐the-‐art security. The student is responsible for all technological problems not related to WTAMU, including but not limited to equipment failures, power outages, and Internet breakdowns. Furthermore, students are responsible for all necessary technical and operational skills for completing this course, and for being familiar with WTClass (the BlackBoard Learning System) both in a general sense and in a specific sense as pertaining to this course and any materials stored within. The professor is not responsible for any technical matters related to WTClass. Students must contact IT Support (806.651.4357—help) if they have problems accessing and/or using the WTClass environment.

2.11 Physical or Educational Access -‐ ADA Statement West Texas A&M University seeks to provide reasonable accommodations for all qualified persons with disabilities. This University will adhere to all applicable federal, state and local laws, regulations and guidelines with respect to providing reasonable accommodations as required to afford equal educational opportunity. It is the student's responsibility to register with Student Disability Services (SDS) and to contact faculty members in a timely fashion to arrange for suitable accommodations. Contact Information: Student Success Center, CC 106; www.wtamu.edu/disability; phone 806-‐651-‐2335.

2.12 Evacuation Statement If you receive notice to evacuate the building, please evacuate promptly but in an orderly manner. Evacuation routes are posted in various locations indicating all exits, outside assembly areas, location of fire extinguishers, fire alarm pull stations and emergency telephone numbers (651.5000 or 911). In the event an evacuation is necessary: evacuate immediately do not use elevators; take all personal belongings with you; report to outside assembly area and wait for further information; students needing assistance in the evacuation process should bring this to the attention of the instructor at the beginning of the semester.

3 Course Specific Information The following subsections detail the activities specific to this course. Again, I remind you that you will be held accountable for understanding and following everything in this syllabus, as well as any instructions provided during the semester. Thank you for your attention and cooperation in this matter.

All assignments are to be submitted by the due dates listed in the schedule at the end of the syllabus. No work will be accepted for grading after April 24, 2016.

Information and materials needed to complete this course are available only within WTClass.

3.1 Course Goal Information systems (IS) represent the nervous system of today’s organizations. They support operations and enable intelligence necessary for strategic survival and success. The main goal of the


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course is to explore the relationship between IS and various organizational aspects that have a practical relevance. This course will attempt to present an organizational view of how to use information technology to create competitive firms, manage global organizations, and provide useful products and services to customers. The course will provide the necessary background to facilitate the planning, assessment, and evaluation of information technologies in a continuous process of finding information, filtering, structuring, analyzing it and presenting conclusions. The study topics include different IS and IS issues in conjunction with organizational processes, structure, culture, politics, and performance.

3.2 Course Format The course sessions will be devoted to covering materials from the textbook and additional materials as deemed necessary to enhance the quality of learning. The professor will emphasize the main topics, issues, concepts, structures and processes through instructor comments, and will reinforce the concepts through learning activities. The course is structured to instill critical thinking, analytical, and decision-‐making skills.

The instructor’s comments will make presentations on topics related to technology management and information systems. The instructor will analyze and review several realistic examples to discuss the relevant problems that a typical manager may encounter as it relates to information technology. Lessons will include a mixture of: instructor comments, case studies, discussion board forums, individual research paper, and group exams.

3.3 Course Assistance: At various times, access to the course may be unavailable due to server problems. WTClass will make students aware of such "downtime" whenever possible. If you have difficulties accessing the course and/or navigating the course, please contact the Help Desk (IT Service Center) staff, phone 806-‐651-‐4357. This group will help you with technical issues related to the course.

For questions concerning assignments (accessing, using, submitting, grading, etc.), please contact your instructor using the course email. Deadlines are published in advance. Remember that waiting until the last minute and encountering technical problems will not cause the deadline to be waived for your work.

3.4 Course Policies and Procedures for Online Learning: Successful online learning requires that the student take charge of their own learning; they do not rely on being taught. They are motivated to bring something new to each and every "class." Online learning in this course will be asynchronous; neither students nor the instructor need to be at one place at one time to participate. In other words, online learning is truly continuous—it is not confined to a weekly three hour class period. One can learn or engage with the course content at any time. This means that scheduling is very flexible; however, there are certain deadlines that all students must meet. Consequently, the successful online student is self-‐directed and knows how to effectively manage their time.


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Activities and assignments are designed to help students actively process, analyze, synthesize, and evaluate the course content. Details about activities and assignments are available in each lesson and are highlighted in the Schedule of Activities. It is strongly recommended that you print the schedule of activities and keep them available for easy access. Also, I would encourage you to check the class web site regularly for any updates or changes in assignments and/or due dates.

While reviewing your assignment expectations, recall that some of the activities will actually occur in the discussion forums, while others will be "outside work." Since you can always work ahead to some extent, your instructor strongly encourages you to carefully plan the time you will need to complete the chapter activities and related assignments so that you do not fall behind. Successful online students tend to work at, or slightly ahead of, the rate of the assignments and carefully allocate time for individual assignments and even more time for group assignments. Some assignments and activities will require that you coordinate efforts with others and/or require you to respond to others’ comments in discussion forums. Posting comments within the discussion forums will require that you carefully "pace" your course progress with that of the other students taking this course. One option may be to schedule time each week to read and complete the Unit Activities and assignments, and using any extra time to work on future assignments.

3.5 Course Grading Policies Final grades in this course are based on the items below. All points are equal in this course so those assignments that more heavily impact your grade are worth more points.

Assignment Points Due Date Objective Tests 200 During Weeks 8 & 13 Fast Food Case 100 Feb 7 & 14 Individual Project Assignments 300 See Section 0 Group Project 150 During Weeks 8 & 13 Microsoft Dynamics: Great Plains 200 See Section 0 Discussion Forums 50 See WT Class

Grading scale

• 895-‐1000 points—A • 795-‐894 points—B • 695-‐794 points—C • 595-‐694 points—D • Below 595 points—F

Since all points are equal in this course, simply summing your scores in WT Class is sufficient to give you an idea as to where you stand in terms of final grades. This becomes more important as the semester goes on. It also means I will respond to any email queries about grades with the statement, “Sum your points in WT Class.”


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3.6 Course Assignment, Examination, and/or Project Policies As can be seen above, your final grade will be based on several different types of projects, assignments, quizzes, and exams. This section provides more details about these assignments.

3.6.1 Tests (20%) There will be two tests—roughly corresponding to a midterm and a final. The first test will cover chapters 1-‐5 of the text, and the second test will cover chapters 6-‐10 of the text. Note that we will finish test 1 material about a week before you will be able to take that test. More details about the tests will be provided closer to test time.

3.6.2 Fast Food Case Assignments (10%) Early in the semester you will go and observe a business process. Basically you will observe some kind of process in a fast food restaurant. More details about this assignment are available in WT Class. The first week of the assignment you will be observing and documenting the process. During the second week of this assignment, you will be critiquing some of your classmate’s process submissions.

3.6.3 Individual Project Assignments (30%) At the end of each chapter, there are a series of problems meant to further elucidate the concepts within the chapter. See Section 0 for a listing of these problems and their due dates. Many of these have to do with actually mapping out business processes, but some other deal with the concepts and theory behind documenting business processes.

3.6.4 Group Project (15%) The course project will allow students to apply the techniques learned in this course to a real world situation. Over the course of the semester, each team will choose (be creative!) a non-‐trivial real world process to investigate. The team will thoroughly document this process, and then make suggestions on how it can be improved. The project will unfold via these steps:

1. Your professor will form teams. The information you provide in an introductory discussion board will help tremendously in team formation. I am also willing to accept e-‐mails from students requesting certain others to be their teammate. I reserve the right to disregard (or honor) those requests in the interests of making balanced teams.

2. The team will write up a proposal describing the organization(s) and process they wish to document. It would be best to submit 2 separate process ideas within this proposal—a Plan A and a Plan B. The due date for the proposal is contained in Section 0. I will approve the proposals to ensure

a. The project is suitable for a graduate course

b. There is no duplication of projects among teams

Hence by providing a Plan A and a Plan B, you are making your life simpler in the long run. Of course, I will make every effort to approve every team’s Plan A project


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3. Upon receiving approval for your project, the teams are to work to complete their projects. The final deliverable is due at the end of the semester. The due date for the final project is contained in Section 0.

For additional information about this project, see the Final Project folder (under the Lessons tab) in WT Class.

3.6.5 Microsoft Dynamics: Great Plains (20%) One of the many strengths of a robust information system is it can be used not only to document business processes, but it can also be used to enforce the business process. Without technology, organizational members can more easily circumvent process steps. Of course technology can also be used to circumvent processes as well, but it is more difficult to do so when an organization uses some sort of enterprise system.

Once we have a solid grasp of what a business process is and how they can be documented, we will start to see how technology can be used to enhance and enforce a given business process. We will be using an enterprise system to accomplish this. The goal of this course is NOT to make you a Great Plains expert. Instead it is merely a pedagogical tool I intend to use to expose you to how technology can be used to accomplish various business processes as well as make sure those processes are completed as the process designers intended.

3.6.6 Discussion Forums (5%) Periodically throughout the semester, we will have weekly discussions. The grade here will be based upon how well you participate in those discussions. It will be entered and available for you to see toward the end of week 12 of the course. Specific expectations for each discussion will be posted with that forum. For instance, the first one, introducing yourself to the class, has no specific response expectation other than your initial post. Most other forums will expect you to respond to one another. Your score will be based upon the following criterion:

• My assessment of the quality of initial post

• My assessment of the quality of your responses (if required) to others

• Whether your responses were in a last minute flurry of activity (i.e. waiting until the last day of the forum to make all the required responses)

• How well your responses were written to keep the conversation flowing


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3.7 Course Topics -‐ Tentative Calendar of Readings, Topics, and Due Dates Week Dates Topic/Assignment

1 Jan 19-‐24 Ch 1. Answering questions 1.6 and 1.8 & completing course introduction.

2 Jan 25-‐31 Ch 2. Answering questions 2.8 and 2.9 3 Feb 1-‐7 Ch 3. Complete your initial Fast Food Case submission 4 Feb 8-‐14 Ch 4. Critique 3 others’ initial fast food case submissions

5 Feb 15-‐21 Ch 4. Answering questions 3.9, 3.10, 3.12, 4.19, 4.20, 4.21, 4.24, & 4.25

6 Feb 22-‐28 Ch 5. Answering questions 5.14 and 5.16 7 Feb 29-‐Mar 6 Ch 6. Answering questions 6.6 and 6.7 8 Mar 7-‐13 Test 1 & Project Proposal Mar 14-‐20 Spring Break 9 Mar 21-‐27 Ch 7. Dynamics Assignment 1 10 Mar 28-‐Apr 3 Ch 8. Answer question 8.13 & Dynamics Assignment 2 11 Apr 4-‐10 Ch 9. Dynamics Assignment 3 12 Apr 11-‐17 Ch 10. Dynamics Assignment 4 13 Apr 18-‐24 Test 2 & Final Group Project

3.8 Late Work & Missed Test Policy In a graduate course, it is highly unprofessional to turn work in late. I expect everyone, by this point of their academic career, is proficient at budgeting their time in order to complete their course work in a timely manner. However, I realize sometimes unexpected life events get in the way. To that end, I encourage everyone to work from a position of strength with regard to the calendar. Make every effort to have your assignments ready to turn in several days in advance. That way you can easily submit your work and go tend to your unexpected life event.

If it comes to pass that you miss a deadline, I will penalize your score according to the following schedule:

• Up to 24 hours late—10% penalty • 24-‐48 hours late—20% penalty • After 48 hours no work is accepted and a score of zero will be entered accordingly

In the case of tests, once the test closes, it is closed. You will not be allowed to take the test late. If you have business obligations that preclude you from taking the test during the test week, contact me ASAP and we can work something out. I’m not completely heartless. In my own master’s program a professor let me take a test a few days early so I could go snowboarding in Colorado during the test week.


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3.9 Assignment Grade Challenges I will make every effort to turn your assignments around quickly (usually within 48 hours of the due date). If you have questions or think I misgraded your assignment, you have 72 hours from the time I release scores to make your objections known. I’ll be happy to review your work and we can discuss your score. I have made mistakes or been overly strict and sometimes scores do improve. After 72 hours have passed, I will still be happy to talk about your grade on an assignment, but I will not change your grade.

3.10 Additional Course Policies You are responsible for all handouts, announcements, and e-‐mails on WT Class and anything said in class. Check your WT e-‐mail daily. If you don’t understand something, e-‐mail me, call me, or see me. Critical thinking skills include knowing when to ask for help.

In the hands-‐on environment of this course, it is very tempting to share work. Be careful of falling into the short-‐term thinking trap. If you have actually done your work, you are much more likely to be successful on the assignments in this and other courses. Good choices now will pay off later.

3.11 Copyright All original content in this document, all web-‐based course materials (be they text, audio, and/or video), and/or classroom presentations are subject to copyright provisions. No distribution without the express written consent of the author. Students are prohibited from selling (or being paid for taking) notes during this course to or by any person or commercial firm without the express written permission of the professor.

* Syllabus template approved by COB Curriculum Committee May 2015. Annual review of the syllabus is a formal part of the COB continuous improvement process.


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4 Index 1 GENERAL OVERVIEW 1 1.1 COMMUNICATION. 1 1.2 TERMS OF USE 2 1.3 WTAMU COLLEGE OF BUSINESS MISSION STATEMENT 2 1.4 LEARNING OBJECTIVES OF THE WTAMU COLLEGE OF BUSINESS PROGRAMS 2 1.5 COURSE DESCRIPTION 2 1.6 COURSE OBJECTIVES 3 1.7 MAP FROM COB LEARNING OBJECTIVES TO SPECIFIC COURSE OBJECTIVES 3 1.8 COURSE MATERIALS 3 1.9 TITLE IX STATEMENT 3

2 STUDENT SECTION 4 2.1 WTAMU COB STUDENT CODE OF ETHICS 4 2.2 CODE OF ETHICS 4 2.3 COB STUDENT RESOURCES LINK 5 2.4 COB COMMUNICATIONS COMPONENT 5 2.5 STUDENT TRAVEL OPPORTUNITIES 5 2.6 DROPPING/REPEATING THE COURSE 6 2.7 SCHOLASTIC DISHONESTY 6 2.8 VIEWPOINTS/EXTERNAL WEBSITES DISCLAIMER 6 2.9 ACCEPTABLE STUDENT BEHAVIOR 6 2.10 TECHNOLOGY REQUIREMENTS 7 2.11 PHYSICAL OR EDUCATIONAL ACCESS -‐ ADA STATEMENT 7 2.12 EVACUATION STATEMENT 7

3 COURSE SPECIFIC INFORMATION 7 3.1 COURSE GOAL 7 3.2 COURSE FORMAT 8 3.3 COURSE ASSISTANCE: 8 3.4 COURSE POLICIES AND PROCEDURES FOR ONLINE LEARNING: 8 3.5 COURSE GRADING POLICIES 9 3.6 COURSE ASSIGNMENT, EXAMINATION, AND/OR PROJECT POLICIES 10 3.6.1 Tests (20%) 10 3.6.2 Fast Food Case Assignments (10%) 10 3.6.3 Individual Project Assignments (30%) 10 3.6.4 Group Project (15%) 10 3.6.5 Microsoft Dynamics: Great Plains (20%) 11 3.6.6 Discussion Forums (5%) 11

3.7 COURSE TOPICS -‐ TENTATIVE CALENDAR OF READINGS, TOPICS, AND DUE DATES 12 3.8 LATE WORK & MISSED TEST POLICY 12 3.9 ASSIGNMENT GRADE CHALLENGES 13 3.10 ADDITIONAL COURSE POLICIES 13


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3.11 COPYRIGHT 13

4 INDEX 14

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