ru offering the best training for gen y rev05.2009
Post on 14-Sep-2014
2.544 views
DESCRIPTION
Generation Y employees will challenge the way organizations train. The addition of this generation to our workforce will change businesses and, the reality is, HOW businesses manage their employees and their talent within the organization. While WLP’s will need to ensure that Gen Y employees have the right skills to meet strategic challenges of the organization, companies will need to explore different platforms and smaller segments to meet both the individual and organizational needs. They need to learn, but training modules will use new modalities, including downloads to a Blackberry, iPod, or computer. Text messaging, the communication of choice of the next generation will be integrated into business communications with employees. This session will discuss how to offer career tracks and development opportunities to maximize Generation Y employee's skills and meet your organizations needs. The changes to learning systems will be reviewed, and participants will learn how to change the way they communicate with their Gen-Y employees. This program supports the ASTD Competencies Delivering Training and Career and Talent Management.TRANSCRIPT
RU offering the best training for Gen Y? Training 2 meet the skills and needs of the next generation of leaders
©2009 Price Consulting Group 1
Dr. Kella B. Price, SPHR, CPLPNational Advisors for Chapters, ASTDPrice Consulting Group
Did you know…
• http://www.youtube.com/watch?v=Mmz5qYbKsvM&feature=channel_page
©2009 Price Consulting Group 2
Outline
©2009 Price Consulting Group 3
• Generations at a Glance
• Demographics
• Training Impact
• New tools to use
What do you want to take from this session?
©2009 Price Consulting Group 4
Generations
• Silent Generation
• Baby Boomers
• Generation Jones
• Generation X
• Generation Y
©2009 Price Consulting Group 5
What Generation are you?a) Silent Generation / Traditionalists (Born
between 1920 - 1945)b) Baby Boomers (Born between 1946–1954)c) Generation Jones – 1955-1964d) Generation X (Born between 1965–1979)e) Gen Y / Millennials (Born between 1980–
2000)
©2009 Price Consulting Group 6
Workforce by Generation
©2009 Price Consulting Group 7
(Tulgan, 2009)
Silent Generation
• Formal recognition
• Conforming, not risk-takers
• Team-oriented
©2009 Price Consulting Group 8
http://www.ruf.rice.edu/~gradspkr/2000/images/schwartzkopf.jpg
Baby Boomers
• Hard work and long hours is proof of your commitment
• Respect
• ME-Focused
• Seeking work-life Balance
©2009 Price Consulting Group 9
Generation X
• Career advancement
• Time off for volunteering
• Fun, socialization
©2009 Price Consulting Group 10
Generation Y• Informal, fun
workplace• Immediate Feedback• Lots of incentives,
customized
• Loyal• Confident• Hopeful• Goal and
achievement-oriented• Civic-minded• Inclusive
©2009 Price Consulting Group 11
Generation Y
• Video excerpt
©2009 Price Consulting Group 12
Produced by: QMR productions
Distributed by: Business Performance Group
Contact: Michael [email protected]
Gen Y: Product of their environment• Digital media• World events-
Terrorism, Heroism, and Patriotism
• Encouragement and nurturing/Advocacy
• Structure• Multiculturalism
• You are special• Leave no one behind• Connect 24/7• Achieve now!• Serve
©2009 Price Consulting Group 13
A storm brewing in the workplace?
• Natural
• Critical to success
• Accept and celebrate differences
©2009 Price Consulting Group 14
Generational Work differences
• Work-life balance
• Taking action
• Dress Codes
• Rewards and Recognition
©2009 Price Consulting Group 15
Impact to the current economy• Willing to go the extra
mile• Want to impress the
boss• Willing to work long
hours and extra responsibility
• Flexible, adaptable©2009 Price Consulting Group 16
Researching Generation Y1.8
18.2
32.7
43.6
3.6
Silent
Baby Boomer
Generation Jones
Gen X
Gen Y
©2009 Price Consulting Group 17
Generational Workplace Conflicts
©2009 Price Consulting Group 18
Generation Y is…
(Select all that apply)a)Sociableb)Collaborativec)Achievement-orientedd)impatiente)Self-absorbedf)Team-oriented
©2009 Price Consulting Group 19
(Corbett, 2008)
Perceptions of Gen Y Peers
72.2
40.729.6
44.4
98.1
35.2 44.4 53.733.3
53.731.5
020406080
100
©2009 Price Consulting Group 20
(Corbett, 2008).
What type of training is your company offering?(Select all that apply)a)Traditionalb)OJTc)Mentoringd)Onlinee)Wikisf)Blogs
©2009 Price Consulting Group 21
Training offered
©2009 Price Consulting Group 22
Impact to Training
• Traditionalists
• Boomers
• Gen X
• Gen Y
©2009 Price Consulting Group 23
Training Preferences Tool
• http://literacyworks.org/mi/assessment/findyourstrengths.html
• This FREE assessment by Dr. Terry Armstrong will help you identify and receive a description of your top 3 intelligences. We all possess some level of all eight intelligences, so there is no “right” profile.
©2009 Price Consulting Group 24
Training Design for Gen Y• Discussion forums• IM’s, Texting• Blogs• Emailing• Podcasts• Webcasts• Twitter, delicious• Second Life
• Integrating digital media, even in traditional formats
• Short “bits”• Group/Team work• Mentors• Implication/Application
©2009 Price Consulting Group 25
Training needs for Gen Y
• Work ethic – what it looks like in your organization
• Communication skills
• Time Management skills
• Customer service
©2009 Price Consulting Group 26
Strategy for Training Gen Y
• Orientation
• Coaching/mentoring
• Peer leadership
• Sense of ownership
• Meeting expectations
©2009 Price Consulting Group 27
Best Practices
• Explain the impact
• Use Blended Learning
• Clear, detailed instruction
• Recognition
• Training
©2009 Price Consulting Group 28
(Source: http://www.astd.org/NR/rdonlyres/51C136F2-A36C-46EF-8846-6C279E6B4A68/0/Clarkston_1.pdf)
Gen Y training strategies
• Just-in-time
• Higher-order thinking and peer instruction
• Collaborative
• Technology
• FUN and entertaining
• Recognition and Feedback©2009 Price Consulting Group 29
Virtual Worlds/ Second Life• 80% of active Internet
users will be in virtual worlds by end of 2011 (Gartner )
• Uses
©2009 Price Consulting Group 30
(Source: Abrams, 2009)
Learning Innovation Meetup
©2009 Price Consulting Group 31
Second Life Capabilities in Training
©2009 Price Consulting Group 32
Second Life User Demographics
©2009 Price Consulting Group 33
(Source: Abrams, 2009)
Who’s using Second Life?• HP• IBM• Microsoft• Cisco• Comcast• Intel
• Time Warner• Northrup Grumman• Dell• Kraft• Best Buy• Newscorp
©2009 Price Consulting Group 34
(Source: Abrams, 2009)
Social Networking
• Expand network
• Learn and discuss in brief format
• Fast, real-time
• Facebook©2009 Price Consulting Group 35
Is anyone “live tweeting” this presentation?• Yes
• No
• #ASTD09 , #ASTD
• http://twitter.com/home©2009 Price Consulting Group 36
Blogging• Publish ideas or discussion• WordPad• Youtube
– http://ping.fm/FjvB3
• Wikipedia• Blogspot
– http://srcclimbingcompanions.blogspot.com/
– http://www1.astd.org/blog/©2009 Price Consulting Group 37
Who has a blog?
• Yes
• No
©2009 Price Consulting Group 38
Are you ready for texting?• MTF • NP• BAU• PCM• PTMM
• CM • CYE• SOTMG• F2F
©2009 Price Consulting Group 39
What can we use texting for in training?
Tagging and Bookmarks
• Learn from others
• Long-term reference
• Can be public or to a specific group
• Use links and tags to describe
• Reddit, technorati, delicious
• http://delicious.com/kellaprice ©2009 Price Consulting Group 40
Collaborations
• Go to Meeting
• iLinc
• Googledocs
• WebEx
©2009 Price Consulting Group 41
How does the technology impact YOU?• More peer-to-peer collaboration• Better knowledge transfer• Real-time activities and information• Low skills required to use• Low cost to implement• Increase training opportunities/modalities
©2009 Price Consulting Group 42
Online Universities
• Fast
• Media Rich
• Easy access
©2009 Price Consulting Group 43
What companies are doing
• One-on-one coffees with execs
• Online content vs. orientation
• Games
• Simulations
©2009 Price Consulting Group 44
Mixed-Generation Setting
• Active Learning: experience and dialogue
• Blended Learning: combination of activities
©2009 Price Consulting Group 45
Group Activity
• What can you learn from this generation?
• What can you teach this generation?
©2009 Price Consulting Group 46
Venn Diagram of Learning PreferencesCorbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from http://coe.sdsu.edu/eet/articles/generationtrgt/start.htm
©2009 Price Consulting Group 47
Consider …
• Retirement
• New graduates
• Lack of skills
• Global competition
©2009 Price Consulting Group 48
Effective Leadership
• Technology
• Mentors
• Open communication
• Feedback
• Creativity and open thinking
©2009 Price Consulting Group 49
A 60-something graduate recently reflected: ‘We wanted what they want. We just felt we couldn’t ask.’ Herein lies the truth: what young workers want isn’t so different from what everyone else wants. However, young workers are asking for it.
--Karen Cates and Kimia Rahimi, “Mastering People Management,” Financial Times, November 19, 2001
©2009 Price Consulting Group 50
Outline
• Generations at a Glance
• Demographics
• Training Impact
• New tools to use
©2009 Price Consulting Group 51
Thank you!What are your questions?
Dr. Kella B. Price, SPHR, CPLP
252.622.8119
National Advisors for Chapters, ASTD
Price Consulting Group
©2009 Price Consulting Group 52
References•Corbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology. Retrieved January 28, 2009, from http://coe.sdsu.edu/eet/articles/generationtrgt/start.htm
•Gravett, L. and Robin Throckmorton. (2008). Bridging the Generation Gap: how to get Radio Babies, Boomers, Gen Xers, and Gen Yers to Work together and achieve more. Career Press: Franklin Lakes, New Jersey.
•Howe, Neil and William Strauss. (2000). Millenials Rising: The Next Great Generation. New York: Vintage Books.
•Karp, Hank et al. (2002). Bridging the Boomer-Xer Gap: Creating Authentic Teams for High Performance at Work. Davies-Black Publishing: Palo Alto, CA.
•Martin, C and Bruce Tulgan. (2006). Managing the Generation Mix: From Urgency to Opportunity (2nd Edition). HRD Press: Amherst, Massachusetts.
•Tapscott, Don. (2009). Grown Up Digital: How the Net Generation is Changing your world. McGraw Hill: New York.
•Tulgan, B. (2009). Generation Y Defined: The New Young Workforce. Retrieved May 8, 2009 from http://www.hrtools.com/insights/bruce_tulgan/generation_y_defined_the_new_young_workforce.aspx .
©2009 Price Consulting Group 53