robert maricich - withit maricich iswidelyrecognizedasoneofthehomefurnishingsindustry’smost ......
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Robert Maricich is widely recognized as one of the home furnishings industry’s mostinnovative leaders. As chief executive officer of the newly formed International MarketCenters, he oversees the world’s largest network of premium home furnishings, gift andhome décor showroom and exhibition space. International Market Centers owns andoperates 11.5 million square feet of world-class exhibition space in High Point, N.C. andLas Vegas. Its mission is to bring buyers and sellers from the global marketplace togetherin the most effective, efficient and compelling venues and deliver outstanding value andgrowth opportunities for its partners.The former president and chief executive officer of World Market Center Las Vegas and
Hickory, N.C.-based Century Furniture Industries, Bob has an established record of buildingcompanies into internationally respected brands.He joinedWorld Market Center as chief executive officer in January 2008 and oversaw
the trade complex’s ongoing expansion as it solidified its position as the western UnitedStates’ premier home furnishings market. Prior to assuming that post, Bob spent 11 yearsat Century Furniture Industries, where as chief executive officer he managed 1,200associates and drove innovations that elevated the $175 million company into one of theindustry’s most admired manufacturers of high-end residential furniture.Bob also has served as president of American Drew, president of American
Martinsville Contract which was the largest manufacturer of hospitality furnishings inthe U.S. at the time, as well as vice president of contract sales for Flexsteel Industries.He spent many years on the American Furniture Manufacturers Association Board ofDirectors and is a past chairman of the executive committee. In 2000, he was appointedby the governor of North Carolina to be chairman of North Carolina Furniture ExportCouncil, a position he held until 2004.Currently, he sits on the executive board of directors for the industry’s largest retail
association, the National Home Furnishings Association (NHFA), as well as the executivecommittee for the home furnishings industry charity, City of Hope.
Maricich, BobPresident/CEO
International MarketCenters (IMC)
495 S. Grand Central Pkwy.Las Vegas, NV 89106
www.imcenters.com
2011 WithIt Professional Conference 2125 Eastchester Drive Suite 103 • High Point, NC 27265 • 336.882.9372 • www.withit.org
LESSONS IN LEADERSHIPLESSONS IN LEADERSHIPLESSONS IN LEADERSHIP:LESSONS IN LEADERSHIP:
Tactical Principles For Success Tactical Principles For Success
By Robert J. Maricich
Over 35 YearsOver 35 YearsOver 35 Years ………Over 35 Years ………
•• What have I learned?What have I learned?•• What have I learned?What have I learned?
•• What has worked for me?What has worked for me?•• What has worked for me?What has worked for me?
•• What will work moving forward?What will work moving forward?•• What will work moving forward?What will work moving forward?
Mike T son on ha ing a PLANMike T son on ha ing a PLANMike Tyson on having a PLAN……..Mike Tyson on having a PLAN……..
“Everyone has a good Plan“Everyone has a good PlanEveryone has a good Plan Everyone has a good Plan ……until the get hit in the face!”……until the get hit in the face!”
So, what have I learned? So, what have I learned?
1.1. Volatility and periods of greatVolatility and periods of great1.1. Volatility and periods of great Volatility and periods of great distress……are times of distress……are times of incredible opportunity.incredible opportunity.incredible opportunity.incredible opportunity.
So, what have I learned? So, what have I learned?
1.1. Volatility and periods of greatVolatility and periods of great1.1. Volatility and periods of great Volatility and periods of great distress……are times of distress……are times of incredible opportunity.incredible opportunity.incredible opportunity.incredible opportunity.
2.2. There are “principles” that haveThere are “principles” that have2.2. There are principles that have There are principles that have worked for me….and many worked for me….and many others.others.others.others.
So, what have I learned? So, what have I learned?
1.1. Volatility and periods of greatVolatility and periods of great1.1. Volatility and periods of great Volatility and periods of great distress……are times of distress……are times of incredible opportunity.incredible opportunity.incredible opportunity.incredible opportunity.
2.2. There are “principles” that haveThere are “principles” that have2.2. There are principles that have There are principles that have worked for me….and many worked for me….and many others.others.others.others.
3.3. They are not “my” principles….IThey are not “my” principles….I3.3. They are not my principles….I They are not my principles….I borrowed them!borrowed them!
Principle # 1Principle # 1Principle # 1Principle # 1
.Understand “the theory of holes…….”Understand “the theory of holes…….”Understand the theory of holes…….Understand the theory of holes…….
Principle # 1Principle # 1Principle # 1Principle # 1
When You Find Yourself in a Hole, Stop Digging.When you find yourself in a hole……..When you find yourself in a hole……..
StopStop diggingdigging!!-- StopStop diggingdigging!!
LEADERSHIP:LEADERSHIP:- “Leadership is a combination of- Leadership is a combination of strategy and character”.
General H. Norman SchwarzkophGeneral H. Norman Schwarzkoph
Principle #2.Principle #2.
Examine your strategy….. Examine your strategy….. revisit the fundamentals of revisit the fundamentals of
STRATEGYSTRATEGY..
Strategy is a business design that:Strategy is a business design that:Strategy is a business design that:Strategy is a business design that:
•• Creates valueCreates value for the primary customer as for the primary customer as p yp ywell as the ultimate customer.well as the ultimate customer.
C tC t f thf th ll th t ith t i•• CapturesCaptures some of the some of the valuevalue that is that is created.created.
••••Establishes a Establishes a sustainable point of sustainable point of difference difference over current and potential over current and potential ppcompetitors.competitors.
PRICEPRICEPRICEPRICE
PRODUCTPRODUCTPRODUCTPRODUCT
ACCESSACCESSACCESSACCESS
SERVICESERVICESERVICESERVICE
EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
VALUEVALUE
___________________
VALUEVALUE
PRICEPRICEPRICEPRICE
PRODUCTPRODUCTPRODUCTPRODUCT
ACCESSACCESSDIFFERENTIATEDIFFERENTIATE ACCESSACCESS
SERVICESERVICE
DIFFERENTIATEDIFFERENTIATE
SERVICESERVICE
EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
VALUEVALUE
___________________
VALUEVALUE
Principle # 3Principle # 3Principle # 3Principle # 3
Know The Golden Rule For FailureKnow The Golden Rule For Failure
Know the Golden Rule for Failure
Principle # 3Principle # 3Principle # 3Principle # 3
Being All Things to All People…Being All Things to All People…
The Golden Rule for FailureThe Golden Rule for Failure
Principle # 4Principle # 4Principle # 4 Principle # 4 . Establish Organizational Clarity. Establish Organizational Clarity
Principle # 5Principle # 5Principle # 5Principle # 5
TAKE ACTION……TAKE ACTION……-- You cannot afford to wait for You cannot afford to wait for allall the facts.the facts.
Principle # 5Principle # 5Principle # 5Principle # 5
TAKE ACTION……TAKE ACTION……--You cannot afford to wait for You cannot afford to wait for allall the facts.the facts.--Failure cannot be a CEM.Failure cannot be a CEM.
Principle # 6Principle # 6Principle # 6Principle # 6
Get Comfortable With AmbiguityGet Comfortable With Ambiguity
Principle # 7Principle # 7Principle # 7Principle # 7
Hire and Retain the Very Best People… Hire and Retain the Very Best People… -- the Right People !the Right People !g pg p
Principle # 8Principle # 8Principle # 8Principle # 8
Create a Culture of Trust.Create a Culture of Trust.
My Litmus Test for Relationships:My Litmus Test for Relationships:My Litmus Test for Relationships:My Litmus Test for Relationships:
11 Do I trust him / her ?Do I trust him / her ?1.1. Do I trust him / her ?Do I trust him / her ?2.2. Do they care about Do they care about meme??33 Do they have a viable exciting plan?Do they have a viable exciting plan?3.3. Do they have a viable, exciting plan? Do they have a viable, exciting plan?
Principle # 9Principle # 9Principle # 9Principle # 9
“There is no success….without Celebration!”“There is no success….without Celebration!”Don Cliftonon Clifton
Principle # 10Principle # 10Principle # 10Principle # 10
Practice Perpetual Optimism.Practice Perpetual Optimism.
“The ripple effect of a leader’s enthusiasm and optimism is awesome. So is the impact of cynicism and pessimism. Leaders who whine and blame engender those same behaviors among their colleagues. I am not talking about stoically accepting organizationalnot talking about stoically accepting organizational stupidity and performance incompetence with a
“what, me worry?” smile. I am talking about a gung‐h d h “ h h hho attitude that says, “We can change things here; we can achieve awesome goals; we can be the best.”
-Colin Powell
Principle # 11Principle # 11Principle # 11Principle # 11
Never…..Ever, Ever, Ever…..Be a VICTIMNever…..Ever, Ever, Ever…..Be a VICTIM
Lessons Learned :Lessons Learned :Lessons Learned :Lessons Learned :
• Accept your reality and work from there.• Go back to basics…..think about your strategy.• Get help from smart people…..the right people.O i ti l l it i iti l t• Organizational clarity is critical to success.
• Life rewards action. – Failure is not a CEM.a u e s o a C– Never, ever, ever, ever be a Victim…..or tolerate them.
• Invest in strong relationships.L d hi i bi ti f t t d h t• Leadership is a combination of strategy and character.
• Be courageous.• Winning is contagious.Winning is contagious.
2011 WithIt Professional Conference 2125 Eastchester Drive Suite 103 • High Point, NC 27265 • 336.882.9372 • www.withit.org
Bob Maricich
How To Win Friends and Influence PeopleDale Carnegie
Atlas Shrugged - Ayn Rand
Think And Grow Rich - Napoleon Hill
The Essential Drucker - The Best of SixtyYears of Peter Drucker's Essential Writings onManagement - Peter Drucker
Note: there are many great works by thisquintessential management thinker….thissummarizes most.
The Effective Executive: The Definitive GuideTo Getting The Right Things DonePeter Drucker
The Machine That Changed The WorldJames Womack, Daniel Jones, Daniel Roos
In Search Of ExcellenceTom Peters and Robert Waterman
Execution: The Discipline Of Getting ThingsDoneLarry Bossidy
Jack: Straight From The Gut - Jack Welch
The Balanced Scorecard: Translating StrategyInto ActionRobert S Kaplan
The Smartest Guys In The Room: TheAmazing Rise And Scandalous Fall of EnronBethany McLean
Barbarians At The GateBerian Burrough, John Helyar
The Seven Habits Of Highly Effective PeopleSteven Covey
The Five Dysfunctions Of A TeamPatrick Lencioni
Too Big To Fail - Andrew Ross Sorkin
Purple Cow - Seth Godin
The Long Tail: Why The Future Of Business IsSelling Less Of MoreChris Anderson
The Tipping Point - Malcolm Gladwell
Good to Great - Jim Collins
The Great Game Of Business - Jack Stack
Emotional Intelligence - Daniel Goleman
The Lexus And The Olive TreeThomas Friedman
The Little Red Book Of Selling - Jeffrey Gitomer
What Got You Here Won't Get You ThereMarshall Goldsmith
The Big Short- Michael Lewis
Constant reads through my career:Harvard Business Review
Constant reads through my career:The Wall Street Journal (I am addicted)
Only book I have read more than three times:A River Runs Through It, Norman Maclean
Lessons In LeadershipBob Maricich’s Recommended Reading List