Robert Alvarez 8950 Old Creek Drive, Elk Grove, CA 95758 //

(916)747-3927 // RobertAlvarez1990@gmail.com

Objective To apply a constantly evolving, consumer oriented skillset and leadership role to a

successful business with intent to consistently progress in knowledge and performance,

while contributing to the growth of others around me.

Personal Profile Relocated to Southern California (July 2014- July 2016) in order to obtain new

information and methods in both larger scale business markets and customer service, in

order to one day have all the tools needed to venture into business myself. Have acquired

disciplines while working in companies such as Nike and Chipotle, in regards to providing

premium, personalized experiences for consumers, as well as time management and

managerial troubleshooting in order to stay in best standing at any given time.

Graduated as part of the Business Career Academy from Laguna Creek High School, to

where, in addition, was hand selected to work with peers and show negotiation, attentive

listening, and multitasking skills as a part of Laguna Creek’s conflict management

program.

Participated on high school football and wrestling teams and continued athletic training

post-graduation including power weight lifting, mixed martial arts, and grappling (Jui

Jitsu/Kickboxing) to which instills both leadership and discipline, as well as having the

persistence of reaching fitness goals such as losing 100+ pounds.

Education

Sacramento City College – Sacramento, CA, August 2008-June 2010

Major: Business, Musical Engineering

Laguna Creek High School – Elk Grove, CA

High School Diploma obtained June 2008

Earned graduating cord from the Business Careers Academy.

Professional Experience

Nike, Inc. - Retail Customer Service Representative (Footwear “Athlete”), September 17,

2014- July 2016

With use of storewide microphones, lead my footwear team to aide in the overall

success of our store experience, and overall sales for Nike. Created a team environment

through positive reinforcement and assigning tasks to individuals in the footwear

department, as well as assisting in communication efforts between other departments

during high traffic times.

Create footwear maps to ensure that all product displayed is to a premium standard in

regards to presentation, price points, style, and category locations of product placement

throughout the store for consumer and inventory benefits. Constantly relay messages to

others within the footwear department in efforts to show quality store upkeep, including

the “facing” of all footwear product and product refill with focus on proper timing and

execution to avoid consumer rushes.

Promptly and consistently serve consumers on a regular basis with emphasis on

premium customer service to secure future business from our patrons. Up sell and inform

on information of the most current products, tailoring the experience to take care of the

consumer’s needs, both with in-store and online purchase inventory. Achieved online

sales goals by completing the most transactions of all of my store’s athletes through the

month of August while working part time.

Handle tender in cash transactions to facilitate speed of final purchasing. Assist in

mediating consumer conflicts such as returns, phone calls/phone orders, and

comments/concerns. When working the cashier role, making sure to consistently call out

merchandise restocking to other departments for a neat and consumer friendly

environment. Taking the initiative to bring up hourly goal/execution numbers in order to

determine the positives and opportunities on the sales floor, and then commencing to

guide the team to greater success in the following hour.

Took accountability in aiding in the teaching of incoming footwear athletes by

connecting with them on a personal level and informing them the reasoning behind all of

our actions within the department. Implemented learning tools such as a tech sheet

binder, in which all athletes can learn more about products outside of their specific

department.

Chipotle Mexican Grill – Prep Cook, Food Line Attendant, April 20, 2015- October 30, 2015

Elevate other team members through encouragement, constructive criticism, and

taking the initiative to get to know the team more in depth. Practice the learning of the

13 characteristics that are instilled in Chipotle crew members, making them second

nature so that you may pass on to the new hires.

Maintain high standards throughout the restaurant including to ensure the cleanliness

of the back kitchen at all times, in order to keep everything in place and working

properly. Personalize the consumers’ experience with use of being infectiously

enthusiastic and providing a quick and hospitable eating environment. Communicate

with patrons during the busy rush hour for feedback and validation of a thorough job.

Complete tasks such as the hand preparing of diced onions and jalapenos, chopped

lettuce, rice and bean preparation, vegetable preparation, and grill work consisting of

cooking both meat and vegetables. Cover the grill position of keeping the food line

supplied with all appropriate amounts of food, whenever needed, including knowing

when to call out refills of food with mind of cook times and consumer rushes.

AutoZone - Customer Service Representative/ Commercial Driving Team Member, August

2012-March 2014

Customer Service. Assist all customers in trouble shooting their automobile needs while

saving them money and informing correct purchasing information as well as alternative

options for time restraint automotive jobs.

Delivery. Quickly and safely deliver auto parts by car to local businesses to ensure their

customers receive prompt service. Includes on site trouble shooting in regards to part

ordering, minor application, returns, and receiving of payment.

Productivity. Consistently demonstrating time management skills by efficiently

organizing and sending out routes for part delivery as well as calling customers on their

part’s arrival, ensuring compliance with AutoZone’s policies and procedures, and by

answering and assisting customers for both commercial and store-front phone lines.

Store upkeep. Maintaining clean standards of the store by proactively returning parts

and restocking new items to their designated spots, picking up parking lot debris in

between sweeps, and correcting safety violations (i.e. making sure anything placed on the

shop floor is three or more feet tall, placing ladders in the safe unlocked position when

not in use, cleaning up oil/fluid/battery acid spills, etc.), all in between the issuing and

receiving commercial delivery routes.