revitalize your business hrasm – april 14,2009. copyright@2009darwingillett 1. a time of new...

Revitalize

Your BusinessHRASM – April 14,2009

Copyright@2009DarwinGillett

1. A Time of New Challenges

• Falling or stagnant sales

• Prices under pressure

• Extreme cost cutting

• Sinking morale

• Managers lack experience to lead now

• So companies stop forward movementLeads to weakened companies


4. Case IllustrationThe Revitalization of a Dying Company

Unitel – A “Trauma Company”

• Falling revenues & market share

• Poor quality

• High costs

• Good people leaving

• Losing $1MM per day!

• Low Morale


2. Adjust our Mindset

1. “Reality Check”See the “Real World” – and operate in IT

How?

2. Have “New Eyes”

3. Shift our Consciousness


3. Get “Attitude”

1. Shift Perception - To Opportunities, not just Problems

2. Cultivate Purpose & Passion- to generate the Desire to succeed

3. Fan the flames of Expectation- “We CAN do this!”


Unitel’s New Mission Statement

1. Deliver superior products and services to customers over the highest quality network at competitive prices;

2. Become one of the finest companies to work for in Canada by providing a work environment where employees can achieve their best;

3. Provide good returns to shareholders;

4. Contribute positively to the communities in which employees live and work.


5. Five LEVELS of Management Focus

1. Financial – Protect, Improve Cash Flowe.g.,* Reduce expenses* Postpone expenses* Postpone investments in the business * Staff reductions* Working capital improvements* Drop unprofitable products/services, markets – and customers


Five LEVELS of Management Focus

2. Operations - Improve Business Processes

Improve HOW we do business:* Take out costs * Speed the process* Increase value to the customer

-> Reduce cost structure



3. Customer Focus – Provide greater customer value

* Stay close to the customer* Improve existing products/services* Serve changing/emerging needs

* Go after new customers

-> Maintain/Grow Revenues


6. A Human Economics that is changing the “Game”

1. Industrial Age

2. Information/Technology Age

3. Relationship Age

-> How create “Competitive Advantage” in each Economy?


Competitive Advantage in the INDUSTRIAL Age

From excellence in…• Low cost raw material source• Large market share• Economies of scale • Streamlined operations • Low labor costs & high output per man-hour• Access to & low-cost financial capital


Competitive Advantage in the INFORMATION Age

• Access to great information & technology

• Innovation & creativity

• Rapid commercialization – time to market


Competitive Advantage in the Relationship Age

Network of employees, customers, vendors who….

• Are committed to a common Purpose

• Share common Values

• Respect and Care about each other



4. People – Build morale and relationships

* Inspire employees * Involve employees* Strengthen relationships Customers & vendors too

-> A motivated and dedicated team


The Sorry State of Unitel Employee Morale: 1994/5

-18-16-14-12-10

-8-6-4-20

CorporateDirection

Recogn Emp Satis Comp &Ben

Unitel: 1994/5 % below Ave.



5. Management – Take it to a new Level

HOW we manage the company

* Leadership practices & development

* Decision-making process* Communication* The Management System

-> Supercharge Management


7. The Noble Enterprise and its Five Pillars

Noble: possessing, characterized by, or arising from superiority of mind or character or of ideals or morals. - Merriam-Webster Online dictionary

A “Noble Enterprise” is built with a superiority of Character and Ideals- not “just” of Mind


Pillar 1: Greater Purpose

1. Multiple Stakeholders: - not just return to financial shareholders

2. Inner, Non-material needs - as well as the traditional outer, material needs.E.g., Desire for - self-actualization- to find purpose and meaning in life- to serve others

3. Build Greater Purpose into all “parts” of the business


Pillar 2: Ethical Values

1. Act nobly with values like integrity, respect, and faith in people’s potential

2. Build business relationships infused with nobility.

3. Build ethical values into the way the company makes decisions, sets policies, measures what’s important and rewards its people.


New Valuesfor Unitel/AT&T Canada

1. Integrity

2. Respect for people

3. Customer service

4. Teamwork

5. (added by the CEO) Prudent risk-taking


Pillar 3: Human Growth

1. Noble Enterprises invest in the “most valuable resource” – the Human Resource

2. They aim to expand employee capabilities, not just maximize their current output…to achieve superior long-term profitable growth

3. Growth = professional and personal

-> So that the company strengthens and can capitalize on both its Intellectual Capital and Spiritual Capital


Pillar 4: Freedom within Structure

1. All companies want to “EMPOWER” their people.

2. But How do you do this?- Pep Talks?- Incentives?

3. Often overlooked -> individual freedom.

4. Noble Enterprises find ways to provide that freedom (within an overall structure) -> to encourage people to use their talents, to innovate and to take prudent risks.


Source: photo by Connie Barlow in the book “What is Life” by Lynn Margulis and Dorion Sagan


Are we SEPARATE – or ONE?

Source: NASA


Pillar 5: Unity Mindset

1. Noble Enterprises see and manage the WHOLE - as well as the SEPARATE pieces

2. Success requires more than great individual efforts. Thus, Noble Enterprises foster a Spirit of Oneness, in which people achieve more together

3. Noble Enterprises create and manage community, built on common ethical values and shared purpose, which extends to customers & vendors as well as employees

4. In this way, Noble Enterprises harness the power of Collaboration – not just of Competition


How a Noble Enterprise Succeeds • It sets its sights high regarding its mission in serving the

world……

• It creates & nurtures its relationships with customers, employees, shareholders and the wider world.

• It takes actions that uplift people, drawing forth and utilizing the best energies of its employees and others.

• It provides an environment in which employees flourish, expressing their deepest purpose & passion in service to the company’s purpose – and growing personally.

• It is led by Noble Leaders who bring their high character to work in service to all constituencies.


The TURNAROUND ofUnitel/AT&T Canada LDS

Network Quality

0

200

400

600

800

1000

1200

1400

1995 1997

Defects perMillion



Revenue Growth

-5

0

5

10

15

20

25

1995 1998

Market

Unitel/AT&T



Employee Morale: 1995->1998

-20

-15

-10

-5

0

5

10

15

20

25

CorporateDirection

Recogn Emp Satis Comp &Ben

Unitel: 1994/5 % below Ave

AT&T: 1998 % above Ave



Market Value of the Company

0

200

400

600

800

1000

1200

1400

1600

1995 1998

Market Value: $ Millions


8. What POWERS the NOBLE ENTERPRISE?

• Traditional Answer: Outer Actions- The Right Strategy- Executed well-> “Just DO it!”


8. What POWERS the NOBLE ENTERPRISE?

• Not just Outer Actions

• But also Inner Energies & their Flow

… which come from…

Human Spirit


Conclusion

On Leading a Company Revitalization:

“None of this is hard work. It’s important work. It takes discipline. It takes focused efforts, but it’s not hard. It’s fun work when you see what the purpose is:

making employees better, making companies better”Bill Catucci, CEO, Unitel/AT&T Canada

UPLIFTINGPeople and Profits

- Especially in Tough Times

Thank you!Dar Gillett

Noble Business Solutions

revitalize your business hrasm – april 14,2009. copyright@2009darwingillett 1. a time of new...

Documents

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management slide

business slide

market slide

mind slide

consciousness slide

darwingillett new values

low morale slide