resume bhupendra
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Dr. Bhupendra P Makwana Dr. Bhupendra P Makwana M.H.M, PGDHA, PGDHR, BHMS. M.H.M, PGDHA, PGDHR, BHMS.
79, Nirmalnagar society, Amroli, Surat. 79, Nirmalnagar society, Amroli, Surat. Cell: 9328192545 • Email:
Hospital Hospital ADMINISTRATORADMINISTRATOR Goal-driven, compassionate, and accountable professional with over 7 years of related,
hands-on experience in fast-paced hospital management esp. new settings.
Capability to handle any new organization including legal part, operation part both clinical and non clinical side, Medical administration, Marketing side including camp arrangement with create repo with outside consultant, problem related planning and designing of hospital , HR part including recruitment, training and induction part, corporate & insurance tie up, Biomedical instrument management (AMC, CMC and negotiation) , maintenance part of hospital with excellence services provided by hospital.
Adaptable administrator accustomed to the integration of hospital service deliver to patient by preparing and implementation of policy and SOP department wise, monitoring all indicator and monthly review this indicator, regular and proper training as per requirement and effective and efficient use of resources.
Proven track record of successfully managing personnel, finances, facility operations, and admissions while concurrently providing excellent patient care services both government and private set up.
Ability to use strong communication, organizational, and problem solving skills and to liaise with various departments and create repo with outside consultant with increase business.
Areas of Expertise Include:
Hospital Administration. Medical administration. Operation management. Quality Management. Project work. Hospital planning and Designing.
EDUCATION
Master in Hopsital Management - 2014University of HNG, Patan.
PG in Hospital Administration – 2012.Med Varsity online – Apollo, Hydrabad.
PG in Human Resource Management – 2012.SCDL – Pune.
Bachelor of Homoeopathic medicine and Surgery - 2008University of Saurastra, Rajkot.
PROJECT
Report on Application of 5S technique in District General hospital, Vyara Dist. Tapi. Summer Internship Project at Care Cardiac Hospital, Surat [2013] on
1. Study on Clinical Audit on CAG & PTCA Patient with utilization of Cardiac Catheterization Laboratory.
2. Study on Vendor Evaluation.3. Study on Outdoor Pharmacy and Laboratory Prescription Capturing.This report was appreciated by NABH Assessor during NABH Surveillance at CARE Hospital, Surat.
Hospital Report on Departmental Study on “Sai Krishna Hospital” in MHM Sem. - I [2012-13].
Comparative Analysis study of Department in between GBH at Udaipur, SDMH, Fortis Hospital, S.K.Soni and Narayana Hrudayalaya at Jaipur in MHM Sem.-II [2012-13].
Project Report on ARHAM Hospital, Surat regarding nursing home set up in 2011-12.
TRAINING/WORKSHOP
Training Organized by University/Place Year of training
Remark
Basic Life Support American Heart Association GVK-MR, Ahmadabad
24th September, 2012
1 Day training + 2 year Validity
Advanced Cardiac Life Support
American Heart Association GVK-MRI, Ahmadabad
25th to 26th
September, 2012
2 Day training + 2 year Validity
Internal Counselor Program on NABH
Hospital Standards.
QCI, India.Department of
Hospital Management HNGU, Patan.
25 to 27th
August, 2012.3 days training
Program
Summer internship for Department of
Hospital Management HNGU, Patan
Quality Department +
General Manager at Care Hospital,
Surat.
Care Hospital, Care Quality care India ltd,
Surat1st May to 5th
July, 2013.
2 months + appreciation for work in Quality Department.
Management trainee in Hospitality
Department
Hospitality Department at Care Hospital,
Surat.
Care Hospital, Care Quality care India ltd,
Surat
5th December, 2013 to 10th
February, 2014.
2 months training in Hospitality Department.
Training on infection
Management & Environment-
Infection control
BMW Management by Department of Health & Family Welfare, GOG.
District Training Team, District Head Quarter, Gujarat.
11th March, 2014.
1 day training for BMW.
by Government of Gujarat
Training on Healthcare Bio
Medical waste in Hospital by Global
Bio care
Healthcare Bio Medical Waste for
HospitalGlobal Bio care 27th March,
2014.1 day training for
BMW.
Bio Medical Waste Management
Campaign
Bio Medical Waste Management for healthcare field
Gujarat Ecology commission associated with Department of Health and Family welfare, GOG.
5th August, 2014
1 Day training program by Dr.
J.L. Meena
Internal Assessor’s Training on
National Qaulity Assurance Standards
Department of Health & Family
Welfare, Government of
Gujarat
Government Spine Institute, Ahmadabad.
27th & 28th
November, 2014.
2 day training supported by
NHSRC, MH&FW,GOI
WORK EXPERIENCE
PROFESSIONAL EXPERIENCE;
Hospital Administrator, Bankers Heart and Multi Specialty Hospital, Period: - Aug.2015 to Present.
Direct all administrative and personnel matters in a facility providing 24/7 care for patient.
Monitoring and regulate all legal requirement of hospital. Develop hierarchy and system for proper reporting with help of establishes policy. Effective HR planning, recruiting, training and review of work. Monitoring clinical functions of Inpatient area. Medical officer - Administration, Recruitment, Training, Duty allocation, Monitoring
performance. Diagnostic services (Pathology,Radiology,Cath lab) & OT - Monitoring Function and
performance, Manpower management,Equipment,other resource optimization . Physiotherapist - Administration, Recruitment, Training, Duty allocation, monitoring
performance. Legal compliances associated with Medical practices like PNDT- Form F, Notifiable
disease, MLC cases, AERB,TLD,etc. Biomedical department , Cath lab , Dialysis department. MIS Monitoring - Daily, weekly, Monthly bases Conduct regular audits in departments under supervision All Technician (Pathology, Radiology, Cath -lab, Dialysis, Echo, TMT,PFT,EEG)-
Administration, Recruitment, Training ,Duty allocation, Monitoring performance. Meet and create repo with General practionner and consultant for increase business and
income of hospital. Corporate and insurance tie up of hospital. Review biomedical instrument management with AMC and CMC of instrument. OT related issue like instrument and man power management. NABH training and monitoring indicator at Banker heart institute, Old padre road. Worked as Business development officer and created relation with outside consultant and
increase business. Also arrangement of camp and other promotion activities.
Hospital Administrator, SAACHI Children Hospital, Surat, Period: - Feb. 2015 to Aug.2015.
To manage the day-to-day operations and P&L of Hospital by effective utilization of resources to ensure quality patient and effective doctor engagement methodologies
Devise and implement action plans for achievement of financial targets of the Hospital. Oversee the processes, procedures, equipments and other facilities employed in Hospital
and ensure highest standards are followed through Proper hierarchy. Ensure timely, accurate and legible documentation is followed by consultants, investing
doctors, Nurses and everyone concerned with patient care. Ensure the maintenance of highest standards of hygiene and cleanliness in order to
achieve least number of hospital acquired infections Oversee safekeeping of medical records and ensure availability at all times for auditing &
reference purposes Maintain a database of total no of cases referred, direct walk ins, patient referral and
regularly update it to the Medical Director. Maintain an efficient patient feedback and response system to gather feedback and
responding to problems in a timely manner Oversee procurement, materials management and inventory management and ensure
cost effectiveness Coordinate with the Medical Director and ensure that all clinical policies and procedures
within the Hospital meet the requirements of NABH, State/Local rules & regulations and other licensing or accrediting bodies.
Conduct periodic clinical and medical reviews along with the Medical Advisory Board and ensure timely execution of the initiatives/follow up activities
Monitor the performance of the Hospital in terms of revenue & profitability against targets take corrective steps as required.
Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring Fixed & variable costs etc.
Ensure that medical waste management system is in place according to standards. Ensure that ethical Medical practice is followed at all times at the Hospital. Interact with patients and attendants and building lasting relationships Assist and coordinate with Director in establishing SAACHI brand in the locality/area/city
through various marketing campaigns Act as an escalation point for all operational issues related to the facility and take suitable
action by interfacing with the concerned Partners. Prepare the Annual Operating Plan and performance standards for Hospital. Monitor and analysis of the budget utilization and other financial measures and take
corrective action for the same related to hospital. Oversee if the right number and quality of manpower is hired in accordance with the
manpower planning Establish performance requirements and evaluate the work of reports in order to achieve
the department goals and develop reports who are unable to meet expected performance levels.
To work as NABH Coordinator for continuous improvement of procedures related to lab quality, imaging quality, record maintenance, infection control, disaster management, hospital infection control, disaster management, hospital infection control, ambulance services and fire safety and for that training is provided from time to time.
Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the center
Oversee duty rosters in order to ensure effective utilization of manpower Manage the outsourced staff and ensure efficient running of the Hospital. Assessing and establishing lab quality, imaging quality, record maintenance, infection
control, disaster management, hospital infection control, disaster management, hospital infection control, ambulance services and fire safety.
Disciplinary grievance handling, patient handling relating issues, biomedical west management, radiation safety.
Procurement of drugs, consumables and equipment and stationery.
Assistant Hospital Administrator, General Hospital, Vyara, Dist. Tapi & District Program coordinator at Jila Panchyat, Surat. Period: - Feb. 2014 to March,2015.
Scheduling, organizing, coordinating and maintaining various departmental activities. Assigning specific duties to each non clinical staff train them and reassigning their
responsibilities from time to time. Supervising punctuality, day to day working, supervision of other staff members, work
output and channel the work input to improve overall efficiency and keep units moral up. Planning and work out modalities towards up liftmen, preventive maintenance of
equipments and vehicles and modernization of the hospital. Maintenance of quality control, quality assurance and TQM of the district hospital/medical
college hospital. Analyze utilization of various hospital services, financial outlays and its effective
utilization. Identify areas for out sourcing/partnerships and propose innovative ways for improving
operating efficiency of the district hospital/medical college hospital. Prepare yearly plan for expenditure after assessment. Carrying out exit interviews, satisfaction surveys (external and internal customer), time
motion studies etc. to keep hospital services up to quality standards. Manage human resource including contractual staff in the hospital and analyse further
provide regular reports and take appropriate action on feedback suggested by them. Coordinate and liaise with regional deputy director/Regional Programme coordinator and
provide regular reports and take appropriate action on feedback suggested by them. To manage support services, logistics and supply through RKS. Computerization of hospital functions. Strengthen government hospital MIS and report actions taken/feedback. Prepare monthly/quarterly and yearly report of hospital progress. Any other work assigned by CDMO/Medical superintendent.
Performance indicator.- Preparation of hospital action plan, prepare budget, plan for expenditure. Strengthening HMIS system, regular FMR, Monthly reports etc. Establish proper Purchase Procedure, Financial /Accounting System under RKS. Utilization of hospital services. Patient satisfaction survey/analysis/improvements. NABH Accreditation/Quality Improvement systems. Establish Proper inventory system, /Drug, logistic and supply system of hospital. Hospital appearance/maintenance of infrastructure and equipment. Rogi Kalyan Samiti (RKS) minutes and follow up actions.(ATRs). Hygiene and sanitation, Bio Medical Waste Management and infection control systems. Utilization of Rastriya Swasthiya Bima Yojana (RSBY) services/Implementation.
As District Program Coordinator:- To look after and monitoring of all government health program under NRHM. To coordinate with more than 300 PHC, more than 20 CHC and Medical college and collect
data and analysis of this data. Reporting of this data at state level. Regularly field visit and give on job training. Quality management at public health sector. Daily, weekly and monthly reporting to CDHO and State level officer. Program management according to guideline, etc.
Hospital Supervisor (Cum PRO), Life Care Hospital and ICU, Patan. Period :- Feb. 2013 to Nov. 2013
To manage both clinical and management side of hospital. To manage critical patient explain all condition and informed to refer consultant. To prepare billing and collect deposite. To handle all camp activity. To coordinate and management CME arrange by hospital. To recruit, train staff for critical clinical management of ICU. To take daily round both facilities and patient services. To look after all medical legal cases and completed all legal requirement. Diagnostic services (Radiology)- Monitoring Function and performance, Manpower
management, Equipment, other resource optimization.
Medical officer Period: - 2007 to 2012.
Company /Hospital
Duration Designation Time Key Responsibility
Area/ Type of Work
CARE Hospital,Surat. 2 Years Medical Officer 16th July’10 to
25th July’12 Area :- Ward, ICCU, SICU Emergency, and CTICU.
Mahavir Trauma Centre, Surat. 1/2 years Medical Officer Jan.2010 to
June.2010 Area:- Emergency, ICU, HDU.
Shree Gokul Critical Care Unit, Rajkot
1 year Medical Officer Dec.2008 to Dec.2009. ICCU, EMERGECY and HDU.
Samanvay Hospital, Rajkot. 6 month Medical Officer. Oct.2007 to
April2008Pediatric OPD and Neonatal
Emergency.
EXTRACURRICULAR ACTIVITY/ACHIEVEMENTS
Attended Hospitech India conference and Expo at Rajkot in 2013. Attended a two days on “international Conference on Managing Change in
Business & Economy” organized by Pacific University, Udaipur. [6 -7 April, 2013]. Participated and team member of CME organized by Life Care Hospital, Patan. [2013-
14]. Arrangement of Various Camp like Ability Gujarat on 19th and 25th February, 2014, MA
Yojna - 12thAugust,2014 & Independence Day -15th August, 2014 and Fire training – 17th
july,2014 Appreciated by Collector, Dist. Tapi to provide good services at General Hospital, Vyara
and giving letter of thank. For my work under Clean India started by Mr. Narendra Modi the General Hospital, Vyara
recently get 2nd rank in entire District Hospital of Gujarat and received KAYAKALP award. Qualified trainer for “National Quality Assurance Standard for District Hospital,
PHC and CHC ”. So Trained all Block Medical Officer with General Medical Officer for Implementation of Quality standards as DPC at District Heatlh Society, Surat.
Recently Appreciated for NABH training and working during NABH surveillance program at Banker Heart institute, Old Padra Road, 2016.
PROFESSIONAL AFFILIATIONS
Membership of Hospitech of India and Expo in 2013.Registered Life Member of the Indian Association of Homoeopathy.
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Date:
Place: (Dr.Bhupendra P. Makwana)
** References Available Upon Request **
