ALOK KUMAR SAXENAMobile: +91 9867802157 / +91 9967264004 ~ E-Mail: alokarchit@yahoo.com

SENIOR MANAGEMENT PROFESSIONAL~ After Sales Services~ Installation & Commissioning of CNC machines~

Preferred Industry: Manufacturing / Service Preferred Location: Mumbai/ Navi MumbaiEnterprising leader & planner with a strong record of contributions in streamlining operations, invigorating businesses,

heightening productivity, systems & procedures

S K I L L S S E T

After Sales Service

Project Execution

Electronics Engineering

Installation & Commissioning

Client Relationship Management

Reporting & Documentation

Maintenance

QA/QC

P R O F I L E S U M M A R Y

A competent professional with over 20 years of experience in Project Management, Estimation & Tendering, Installation & Commissioning, Electronics Engineering and Testing & Power Electronics & Instrumentation.

Skilled in handling activities related to documentation applied in keeping records and ISO certification.

Demonstrated abilities in handling all service & product related issues, handling dealers / buyers along with providing sales & after sales services.

Proficient in service operations along with implementation of various techniques for improving the process operations along with cost effectiveness.

Proficient in handling complete production, maintenance, quality control and smooth running of the lab without any breakdown and timely delivery of the finished material.

Well versed with ISO-9002 Quality Certification System. Expertise in undertaking activities related to preparation of daily, weekly and

monthly reports of work completed at site. Built and trained dynamic teams for the service function, mentored performers and

forged a unified and highly motivated team.

Skills in problem solving coupled with confident decision making for enabling effective solutions leading to high customer satisfaction & low operational costs.

K N O W L E D G E D O M A I N

Conceptualizing & implementing services plans, policies & procedures for the organization, ensuring accomplishment of business goals.

Overseeing the expansion of service network, setting up of service centres and imparting service training to achieve optimum service & spare parts reach.

Handling dealers as per the company norms, monitoring potential distributors for smooth distribution of sales & service activities.

Handling the request and complaints of the all customers that are escalated and ensuring that they are resolved within the stipulated Turn Around Time.

Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics by achieving service quality norms.

C O R E C O M P E T E N C I E S

Planning and effectuating predictive & preventive maintenance schedules for various equipment to increase machine uptime & equipment reliability

Anchoring on-site installation & commissioning activities for ensuring completion of work within time & cost parameters and utilizing resources to maximize output.

Generating & monitoring schedules with respect to cost, resource deployment, time over-runs and quality compliance to ensure timely execution of projects.

Reviewing engineering/design changes and resolving issues associated with design. Monitoring day-to-day site operations involving completion of project within the time & cost parameters and ensuring

effective resource utilization to maximize output. Ensuring that design complies with relevant standards & local engineering practices. Selecting control schemes, identifying appropriate control system and preparing enquiry specification.

O R G A N I S A T I O N A L E X P E R I E N C E

Since Jun’11 Satisloh AG India, Mumbai Senior Engineer – Technical ServicesAttended all breakdowns & production or maintenance related problems of CNC Machines at customer’s site and labs.Highlights: Played a key role in E&I works which helped in increasing number of Ophthalmic manufacturing labs. Successfully completed eight projects within budget & before time. Online support to customers to do production uninterrupted. Solving the customer’s complaints by mails or telephonic conversation. Attending all breakdowns & production or maintenance related problems of CNC Machines at customer’s site and labs

Satisloh provides customized high technology solutions and a large variety of surfacing, polishing, measuring, coating and finishing equipment, consumables, tools, services and process know how all from one source for ophthalmic lenses from CNC machines. Satisloh has a worldwide presence in 20 countries through 16 subsidiaries and 10 agents offering you easy access, comprehensive service, competent maintenance, process knowledge and quick responses to all technical and commercial questions. Satisloh (Germany) is the company to offer a wide range of comprehensive products for both the ophthalmic and the precision optics industry by CNC machines. Presently working in Satisloh India as a Senior Engineer Technical Services – Surfacing.

Jun’09 to Jun’11 Chemtron Science Laboratories Pvt. Ltd., New Mumbai Manager – Electronics DepartmentLooked after complete production & smooth running of the electronics department timely delivery of the finished material.Company is engaged in manufacturing of Gas based Ripening system, Calibration gases, Pure Gases, Specialty gases, Gas handling equipments, Gas chromatograph, Gas analysers, and Supercritical Fluid extraction systems.

Mar’09 to Jun’09 Suprol – Indian Optics Pvt. Ltd. , New Delhi Lab ManagerResponsible for complete production, maintenance, quality control and smooth running of the lab with any breakdown and timely delivery of the finished materialLab is equipped with CNC Blocking machine – Eclipse & Step1 Geber Coburn; CNC Generator – SL2 Express & DTL 150 Geber Coburn; Fining & Polishing machines – Surfacer 5056 Geber Coburn; Lensometer - Topcon CL100; Hard Coating Machine – Advance Solution Management M30; Anti Reflecting Coating machine – Quantum 725Air Compressor – ELGI SC75

Mar’08 to Jan’09 Prime Lenses Pvt Ltd., Mumbai Production ManagerManaged complete production, quality control & maintenance (Generator V75 & V100, Smoother & Polisher Toro X – 2S & 4S)Lab was equipped with Lens cutting C N C machine V – 75 & V - 100, Satis LOH, Germany. Smoothing & Polishing machine TORO X – 2S & 4S, LOH, Germany. Blocking machine – E Blocker, LOH, Germany, Hard Coating Machine – Ultra Optics and Dip Coating machine, Anti Reflecting Coating Machine 360 – Satis. Chiller - BKW, GMBH Germany. Air Compressor – Ingersoll Rand, India & AtlusCopco. Edging Machine – Indo,

Jul’03 to Feb’08 G K B Rx Lens Pvt. Ltd. , Wadala, Mumbai Lab InchargeRole Handled complete production, quality control & maintenance of the Mumbai Lab (Head Office in Calcutta)Lab was equipped with Lens cutting CNC machine V – 50, LOH, Germany. Smoothing & Polishing machine TORO X – 2S, LOH, Germany. Marking machine – Marker 501 – 3, LOH, Germany. Blocking machine – E Blocker, LOH, Germany, Hard Coating Machine – Ultra Optics. Chiller - BKW, GMBH Germany. Air Compressor – Ingersoll Rand, India. Edging Machine – Kappa CTD, Essilor, Dip Coater – CD500 – Satis, ARC Coater MC 380 – Satis

Oct’02 to May’03 Jay Kay Fibres Limited, Kano, Nigeria Manager - ElectricalAccounted for the complete maintenance of the plant from electronics, electrical & instrumentation side reporting directly to the director. (Synthetic Yarn Manufacturing company) Plant is equipped with Pneumatic & Microprocessor controlled machines i.e. Main Extruder - 6 E 4, 26 kw. Siemens ; Master Batch Extruder - 3E, 6.4 kw Siemens; Spin Pump - 0.60 kw Siemens ; Winder - STM 16 - 25 ; D.G. Set - 750 kva & 500 kva, Doorman & Catterpiller U.K.; Air compressor - 722 CFM, 10 Bar, KSB U.K. ; 733 CFM, 10 Bar Ingersoll Rand, India ; Chiller - 76 Tr, York, U.K. ; Inverters - 10 kva, 15 kva, 40 kva, Simovert – F, Siemens

Jun’00 to Sept’02 Sai Meta Plast Pvt. Ltd. Taloja, Dist - Raigad, Maharashtra Maintenance EngineerRole Accountable for complete plant maintenance related to electrical, electronics & instrumentation including purchase of

electrical & electronics component along-with inventory management & control Served as Management Representative for the ISO-9002 Quality Certification System Plant was equipped with Vacuum Matallizer - EHF – 1650. General Vacuum Company England ; Rotary Pump - KT 505 , Kinney Vacuum, USA ; Booster Pump - 13000 &1300 , Dresser Roots England ; Diffusion Pump - NHS 35 Varian Vacuum Product USA ; Polycold Cryogenerator - PFC1100 HC ; F & R Chiller - EWC-GV-23, Polycold ,

Jun’97 to May’00 Parasrampuria Industries Ltd. .Dadra, (U. T.) EngineerGrowth pathJun’97- Jun’98 Assistant Engineer July’98- May’00 Engineer

Plant was equipped with D.C. Drives - 40 to 106 kw, Siemens ; Inverters P & V Types - 15 to 120 kva, Siemens ; Winders - SW46 & SW-IS900, Barmag ; 5000, Neumag ; PLC -100U ; Temperature Controllers - 2810 - West , Microscan - Taylor, Gossen - KK4 ; ME ; Eurotherm 90 ; U.P.S. - 400 kw, Nelco ; Air Compressor - 6 x 1170 CFM, 8 & 12 bar , C.P. Tools ; Chiller - 120 Tr, C.P. Tools ; Vapour Absorption Chiller - 4 Tr, Thermax ; Boiler - 4 Tr, Thermax .

(Synthetic Yarn Manufacturing company)

Aug’95 to May’97 Maikaal Fibres Ltd., Khargone (M.P.) Asst. Electronics Engineer

Growth pathAug’95- Aug’96 Trainee Electronics Engineer Sep’96- May’97 Asst. Electronics Engineer

The company was engaged in the manufacturing of high quality cotton spun yarn for export. All the machines available were equipped with Crossroll Blowroom & Carding, Vouk - Drawfram & Comber Speedfram- Texmaco & Zinser , Ringfram - Zinser , Autoconer - Scholahforst 238.

E D U C A T I O N

1995 B.E. (Power Electronics) from B. D. College of Engineering, Wardha, (Nagpur University); secured 1st division

1988 B.Sc. (Electronics) from P.P.N. College (Kanpur University) secured2nd division

P E R S O N A L D O S S I E R

Date of Birth: 1st February 1968 Address: B - 3 – 4 – 1, Millennium Tower, Sector – 9, Sanpada, New Bombay - 400705Passport Details: Passport No.: H5207660Mobile No.: +91 9867802157