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page 1 Results of the Feedback Survey 7th DSAG-Globalization-Symposium | June 9-10, 2016 | Berlin (Germany) Number of evaluated questionnaires: 71

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page 1

Results of the Feedback Survey

7th DSAG-Globalization-Symposium | June 9-10, 2016 | Berlin (Germany)

Number of evaluated questionnaires: 71

page 2

Index

• Evaluation General Questions page 3 - 6

• Evaluation Agenda page 7 - 10

• Evaluation Presentations Day 1: Keynotes, Tracks 1 & 2 page 11 - 15

• Evaluation Presentations Day 1: Tracks 3 & 4 page 16 - 20

• Evaluation Presentations Day 2: Tracks 1 & 2 page 21 - 25

• Evaluation Presentations Day 2: Tracks 3 & 4, Closing Panel page 26 - 30

• Evaluation Cooperation between SAP and the User Groups page 31 - 34

page 3

Evaluation General Questions

page 4

How do you rate … ? (1 = very good | 5 = dissatisfying)

1 2 3 4 5 Mean Mean 2014 Mean 2012 Basis

Event venue and conference facilities 49 20 1 1 0 1,35 1,59 1,54 71

Catering 31 35 4 1 0 1,65 1,47 1,72 71

Social program and networking opportunities 38 27 6 0 0 1,55 1,65 1,71 71

Atmosphere at the event 36 29 6 0 0 1,58 1,53 1,59 71

Organization of the symposium in general 48 20 3 0 0 1,37 1,39 1,48 71

1,50 1,53 1,64

To what extent did the event match your

expectations?23 37 9 2 0 1,86 1,94 1,93 71

Was this event an efficient communication

and networking forum?32 26 12 1 0 1,75 1,8 1,79 71

Yes No

Has this event provided sufficient value to

you such that you would consider visiting an

event of this type again?

67 4 71

page 5

How do you rate … ? (in percent)

++ + +/- - --

Event venue and conference facilities 69,01 28,17 1,41 1,41 0,00

Catering 43,66 49,30 5,63 1,41 0,00

Social program and networking

opportunities53,52 38,03 8,45 0,00 0,00

Atmosphere at the event 50,70 40,85 8,45 0,00 0,00

Organization of the symposium in general 67,61 28,17 4,23 0,00 0,00

To what extent did the event match your

expectations?32,39 52,11 12,68 2,82 0,00

Was this event an efficient communication

and networking forum?45,07 36,62 16,90 1,41 0,00

Yes No

Has this event provided sufficient value to

you such that you would consider visiting

an event of this type again?

94,37 5,63

93,10

(2014)

6,90

(2014)

92,00

(2012)

8,00

(2012)

page 6

How do you rate … ? (in percent)

69,01

43,66

53,52

50,70

67,61

32,39

28,17

49,30

38,03

40,85

28,17

52,11

1,41

5,63

8,45

8,45

4,23

12,68

1,41

0,00

2,82

0,00

0% 20% 40% 60% 80% 100%

Event venue and conference facilities

Catering

Social program and networking opportunities

Atmosphere at the event

Organization of the symposium in general

To what extent did the event match yourexpectations?

++ + +/- - --

page 7

Evaluation Agenda

page 8

Evaluation of the agenda (1 = very good | 5 = dissatisfying)

1 2 3 4 5 Mean Mean 2014 Mean 2012 Basis

Have all relevant topics regarding

Globalization been addressed in the

agenda?

14 36 12 1 0 2,00 2,2 2,1 63

How do you rate the mix of (keynote)

presentations, panel discussions and

customer-specific sessions in the daily

tracks?

17 35 10 1 0 1,92 1,94 1,87 63

How do you rate the relative time share

assigned to (keynote) presentations, panel

discussions and customer-specific sessions

in the daily tracks?

27 26 9 1 0 1,75 1,77 1,87 63

How do you rate the scheduling / timely

overlap of the topics in the daily tracks; have

you been able to visit all topics of interest to

you?

18 27 13 4 1 2,10 2,05 2,15 63

Has the time allotted to each topic been

sufficient to cover your information needs?17 32 13 1 0 1,97 1,89 2,06 63

1,95 1,97 2,01

page 9

Evaluation of the agenda (in percent)

++ + +/- - --

Have all relevant topics regarding

Globalization been addressed in the

agenda?

22,22 57,14 19,05 1,59 0,00

How do you rate the mix of (keynote)

presentations, panel discussions and

customer-specific sessions in the daily

tracks?

26,98 55,56 15,87 1,59 0,00

How do you rate the relative time share

assigned to (keynote) presentations, panel

discussions and customer-specific sessions

in the daily tracks?

42,86 41,27 14,29 1,59 0,00

How do you rate the scheduling / timely

overlap of the topics in the daily tracks; have

you been able to visit all topics of interest to

you?

28,57 42,86 20,63 6,35 1,59

Has the time allotted to each topic been

sufficient to cover your information needs?26,98 50,79 20,63 1,59 0,00

page 10

Evaluation of the agenda (in percent)

22,22

26,98

42,86

28,57

26,98

57,14

55,56

41,27

42,86

50,79

19,05

15,87

14,29

20,63

20,63

1,59

1,59

1,59

6,35

1,59

1,59

0% 20% 40% 60% 80% 100%

Have all relevant topics regarding Globalization been addressed in the agenda?

How do you rate the mix of (keynote) presentations, panel discussions and customer-specific sessions inthe daily tracks?

How do you rate the relative time share assigned to (keynote) presentations, panel discussions andcustomer-specific sessions in the daily tracks?

How do you rate the scheduling / timely overlap of the topics in the daily tracks; have you been able to visitall topics of interest to you?

Has the time allotted to each topic been sufficient to cover your information needs?

++ + +/- - --

page 11

Evaluation Presentations Day 1:KeynotesTracks 1 & 2

page 12

Quality of presentation (1 = very good | 5 = dissatisfying)

Presentations Day 1: Keynotes & Tracks 1A – 2D

1 2 3 4 5 Mean Basis

Keynote: Welcome and Introduction (Otto

Schell & Workgroup Speaker)19 24 8 0 1 1,85 52

Keynote: Promoting Economic Prosperity for

Peace (Thi Thai Hang Nguyen, Diplomatic

Council)

17 16 10 5 2 2,18 50

Keynote: Design the fourth industrial revolution

– International Benchmark and Future Options

(Daniel Eckelt, Christian Dülme, Stephan

Schröder)

14 18 13 6 1 2,27 52

Track 1A: Global Business Solution

Governance Organization4 13 5 0 0 2,05 22

Track 1B: Global SAP ERP Rollout within a

midsized company6 5 1 2 0 1,93 14

Track 1C: Expanding the global Footprint from

East to West2 5 1 1 0 2,11 9

Track 1D: How to face the Brazilian rollout

challenge without injury7 5 2 0 0 1,64 14

Track 2A: Business Model (Canvas) in

Enterprise Architecture4 7 2 1 0 2,00 14

Track 2B: Building Strategic Enterprise

Architecture8 4 2 0 0 1,57 14

Track 2C: Big Data Analytics in Manufacturing 5 5 0 2 0 1,92 12

Track 2D: The chance for IT to elevate its

global game5 5 3 1 0 2,00 14

page 13

Quality of presentation (in percent)

Presentations Day 1: Keynotes & Tracks 1A – 2D

++ + +/- - --

Keynote: Welcome and Introduction (Otto Schell

& Workgroup Speaker)36,54 46,15 15,38 0,00 1,92

Keynote: Promoting Economic Prosperity for

Peace (Thi Thai Hang Nguyen, Diplomatic

Council)

34,00 32,00 20,00 10,00 4,00

Keynote: Design the fourth industrial revolution –

International Benchmark and Future Options

(Daniel Eckelt, Christian Dülme, Stephan

Schröder)

26,92 34,62 25,00 11,54 1,92

Track 1A: Global Business Solution Governance

Organization18,18 59,09 22,73 0,00 0,00

Track 1B: Global SAP ERP Rollout within a

midsized company42,86 35,71 7,14 14,29 0,00

Track 1C: Expanding the global Footprint from

East to West22,22 55,56 11,11 11,11 0,00

Track 1D: How to face the Brazilian rollout

challenge without injury50,00 35,71 14,29 0,00 0,00

Track 2A: Business Model (Canvas) in

Enterprise Architecture28,57 50,00 14,29 7,14 0,00

Track 2B: Building Strategic Enterprise

Architecture57,14 28,57 14,29 0,00 0,00

Track 2C: Big Data Analytics in Manufacturing 41,67 41,67 0,00 16,67 0,00

Track 2D: The chance for IT to elevate its global

game35,71 35,71 21,43 7,14 0,00

page 14

Applicability to you (1 = very good | 5 = dissatisfying)

Presentations Day 1: Keynotes & Tracks 1A – 2D

1 2 3 4 5 Mean Basis

Keynote: Welcome and Introduction (Otto

Schell & Workgroup Speaker)4 22 12 2 0 2,30 40

Keynote: Promoting Economic Prosperity for

Peace (Thi Thai Hang Nguyen, Diplomatic

Council)

2 14 10 7 7 3,08 40

Keynote: Design the fourth industrial

revolution – International Benchmark and

Future Options (Daniel Eckelt, Christian

Dülme, Stephan Schröder)

8 18 13 1 1 2,24 41

Track 1A: Global Business Solution

Governance Organization7 9 2 0 0 1,72 18

Track 1B: Global SAP ERP Rollout within a

midsized company5 3 3 0 0 1,82 11

Track 1C: Expanding the global Footprint from

East to West3 1 2 0 0 1,83 6

Track 1D: How to face the Brazilian rollout

challenge without injury4 6 1 0 0 1,73 11

Track 2A: Business Model (Canvas) in

Enterprise Architecture4 5 2 0 1 2,08 12

Track 2B: Building Strategic Enterprise

Architecture5 4 2 0 0 1,73 11

Track 2C: Big Data Analytics in Manufacturing 1 5 4 0 0 2,30 10

Track 2D: The chance for IT to elevate its

global game3 4 3 1 1 2,42 12

page 15

Applicability to you (in percent)

Presentations Day 1: Keynotes & Tracks 1A – 2D

++ + +/- - --

Keynote: Welcome and Introduction (Otto

Schell & Workgroup Speaker)10,00 55,00 30,00 5,00 0,00

Keynote: Promoting Economic Prosperity for

Peace (Thi Thai Hang Nguyen, Diplomatic

Council)

5,00 35,00 25,00 17,50 17,50

Keynote: Design the fourth industrial revolution

– International Benchmark and Future Options

(Daniel Eckelt, Christian Dülme, Stephan

Schröder)

19,51 43,90 31,71 2,44 2,44

Track 1A: Global Business Solution

Governance Organization38,89 50,00 11,11 0,00 0,00

Track 1B: Global SAP ERP Rollout within a

midsized company45,45 27,27 27,27 0,00 0,00

Track 1C: Expanding the global Footprint from

East to West50,00 16,67 33,33 0,00 0,00

Track 1D: How to face the Brazilian rollout

challenge without injury36,36 54,55 9,09 0,00 0,00

Track 2A: Business Model (Canvas) in

Enterprise Architecture33,33 41,67 16,67 0,00 8,33

Track 2B: Building Strategic Enterprise

Architecture45,45 36,36 18,18 0,00 0,00

Track 2C: Big Data Analytics in Manufacturing 10,00 50,00 40,00 0,00 0,00

Track 2D: The chance for IT to elevate its

global game25,00 33,33 25,00 8,33 8,33

page 16

Evaluation Presentations Day 1:Tracks 3 & 4

page 17

Quality of presentation (1 = very good | 5 = dissatisfying)

Presentations Day 1: Tracks 3A – 4D

1 2 3 4 5 Mean Basis

Track 3A: Respect to cultural differences as a

key prerequisite for moving to a new emerging

location

0 2 2 5 1 3,50 10

Track 3B: Central support for a global operating

SAP Landscape at Dräger5 11 1 0 0 1,76 17

Track 3C: How to handle a heterogenuous

business model over continents with a hybrid IT

model

2 5 7 0 1 2,53 15

Track 3D: IT department strategy by Fein

GmbH and Two-Tier Strategy in the BAUER

Group

3 7 1 1 0 2,00 12

Track 4A: Localization – How we do it in 2020 4 5 3 1 1 2,29 14

Track 4B: Globalization – What you can expect 3 4 4 1 0 2,25 12

Track 4C: Country Roadmap of S/4HANA Cloud

& On-Premise Editions3 10 4 2 0 2,26 19

Track 4D: Language at SAP Innovations for

Multilingual SAP Business Applications1 5 3 0 0 2,22 9

page 18

Quality of presentation (in percent)

Presentations Day 1: Tracks 3A – 4D

++ + +/- - --

Track 3A: Respect to cultural differences as a

key prerequisite for moving to a new emerging

location

0,00 20,00 20,00 50,00 10,00

Track 3B: Central support for a global operating

SAP Landscape at Dräger29,41 64,71 5,88 0,00 0,00

Track 3C: How to handle a heterogenuous

business model over continents with a hybrid IT

model

13,33 33,33 46,67 0,00 6,67

Track 3D: IT department strategy by Fein GmbH

and Two-Tier Strategy in the BAUER Group25,00 58,33 8,33 8,33 0,00

Track 4A: Localization – How we do it in 2020 28,57 35,71 21,43 7,14 7,14

Track 4B: Globalization – What you can expect 25,00 33,33 33,33 8,33 0,00

Track 4C: Country Roadmap of S/4HANA Cloud

& On-Premise Editions15,79 52,63 21,05 10,53 0,00

Track 4D: Language at SAP Innovations for

Multilingual SAP Business Applications11,11 55,56 33,33 0,00 0,00

page 19

Applicability to you (1 = very good | 5 = dissatisfying)

Presentations Day 1: Tracks 3A – 4D

1 2 3 4 5 Mean Basis

Track 3A: Respect to cultural differences as a

key prerequisite for moving to a new emerging

location

1 1 4 0 2 3,13 8

Track 3B: Central support for a global operating

SAP Landscape at Dräger5 5 3 0 0 1,85 13

Track 3C: How to handle a heterogenuous

business model over continents with a hybrid IT

model

4 2 3 2 2 2,69 13

Track 3D: IT department strategy by Fein GmbH

and Two-Tier Strategy in the BAUER Group1 6 2 1 0 2,30 10

Track 4A: Localization – How we do it in 2020 5 5 3 1 0 2,00 14

Track 4B: Globalization – What you can expect 6 4 1 0 0 1,55 11

Track 4C: Country Roadmap of S/4HANA Cloud

& On-Premise Editions8 3 3 0 0 1,64 14

Track 4D: Language at SAP Innovations for

Multilingual SAP Business Applications4 1 2 0 0 1,71 7

page 20

Applicability to you (in percent)

Presentations Day 1: Tracks 3A – 4D

++ + +/- - --

Track 3A: Respect to cultural differences as a

key prerequisite for moving to a new emerging

location

12,50 12,50 50,00 0,00 25,00

Track 3B: Central support for a global operating

SAP Landscape at Dräger38,46 38,46 23,08 0,00 0,00

Track 3C: How to handle a heterogenuous

business model over continents with a hybrid IT

model

30,77 15,38 23,08 15,38 15,38

Track 3D: IT department strategy by Fein GmbH

and Two-Tier Strategy in the BAUER Group10,00 60,00 20,00 10,00 0,00

Track 4A: Localization – How we do it in 2020 35,71 35,71 21,43 7,14 0,00

Track 4B: Globalization – What you can expect 54,55 36,36 9,09 0,00 0,00

Track 4C: Country Roadmap of S/4HANA Cloud

& On-Premise Editions57,14 21,43 21,43 0,00 0,00

Track 4D: Language at SAP Innovations for

Multilingual SAP Business Applications57,14 14,29 28,57 0,00 0,00

page 21

Evaluation Presentations Day 2:Tracks 1 & 2

page 22

Quality of presentation (1 = very good | 5 = dissatisfying)

Presentations Day 2: Tracks 1E – 2H

1 2 3 4 5 Mean Basis

Track 1E: Systematizing problem analysis in the

initiation phase of global systems integration

projects in multinational organizations

1 4 2 5 2 3,21 14

Track 1F: OneFinance at KHS 2 5 2 0 0 2,00 9

Track 1H: Agile Scrum in Multi-Project SAP

Environment10 9 0 1 0 1,60 20

Track 2E: Best Practices – Transition of Global

SAP Systems to S/4HANA10 12 5 1 0 1,89 28

Track 2F: From regional ERP‘s to a state of the

art global platform on SAP HANA8 9 3 1 0 1,86 21

Track 2G: The Paradigm shift of SAP

applications and underlying architectures8 7 2 1 0 1,78 18

Track 2H: Enabling Business Innovation in the

Digital Economy with Application Development

Services

1 1 1 0 0 2,00 3

page 23

Quality of presentation (in percent)

Presentations Day 2: Tracks 1E – 2H

++ + +/- - --

Track 1E: Systematizing problem analysis in the

initiation phase of global systems integration

projects in multinational organizations

7,14 28,57 14,29 35,71 14,29

Track 1F: OneFinance at KHS 22,22 55,56 22,22 0,00 0,00

Track 1H: Agile Scrum in Multi-Project SAP

Environment50,00 45,00 0,00 5,00 0,00

Track 2E: Best Practices – Transition of Global

SAP Systems to S/4HANA35,71 42,86 17,86 3,57 0,00

Track 2F: From regional ERP‘s to a state of the

art global platform on SAP HANA38,10 42,86 14,29 4,76 0,00

Track 2G: The Paradigm shift of SAP applications

and underlying architectures44,44 38,89 11,11 5,56 0,00

Track 2H: Enabling Business Innovation in the

Digital Economy with Application Development

Services

33,33 33,33 33,33 0,00 0,00

page 24

Applicability to you (1 = very good | 5 = dissatisfying)

Presentations Day 2: Tracks 1E – 2H

1 2 3 4 5 Mean Basis

Track 1E: Systematizing problem analysis in the

initiation phase of global systems integration

projects in multinational organizations

1 6 2 4 0 2,69 13

Track 1F: OneFinance at KHS 3 3 1 1 0 2,00 8

Track 1H: Agile Scrum in Multi-Project SAP

Environment7 4 4 0 1 2,00 16

Track 2E: Best Practices – Transition of Global

SAP Systems to S/4HANA10 7 5 0 0 1,77 22

Track 2F: From regional ERP‘s to a state of the

art global platform on SAP HANA7 4 2 2 1 2,13 16

Track 2G: The Paradigm shift of SAP applications

and underlying architectures5 7 1 0 1 1,93 14

Track 2H: Enabling Business Innovation in the

Digital Economy with Application Development

Services

0 2 1 0 0 2,33 3

page 25

Applicability to you (in percent)

Presentations Day 2: Tracks 1E – 2H

++ + +/- - --

Track 1E: Systematizing problem analysis in the

initiation phase of global systems integration

projects in multinational organizations

7,69 46,15 15,38 30,77 0,00

Track 1F: OneFinance at KHS 37,50 37,50 12,50 12,50 0,00

Track 1H: Agile Scrum in Multi-Project SAP

Environment43,75 25,00 25,00 0,00 6,25

Track 2E: Best Practices – Transition of Global SAP

Systems to S/4HANA45,45 31,82 22,73 0,00 0,00

Track 2F: From regional ERP‘s to a state of the art

global platform on SAP HANA43,75 25,00 12,50 12,50 6,25

Track 2G: The Paradigm shift of SAP applications

and underlying architectures35,71 50,00 7,14 0,00 7,14

Track 2H: Enabling Business Innovation in the

Digital Economy with Application Development

Services

0,00 66,67 33,33 0,00 0,00

page 26

Evaluation Presentations Day 2:Tracks 3 & 4Closing Panel

page 27

Quality of presentation (1 = very good | 5 = dissatisfying)

Presentations Day 2: Tracks 3E – 4H & Closing Panel

1 2 3 4 5 Mean Basis

Track 3E: Moving a complete SAP Landscape

from Europe to the US – Challenges and

Lessons learned

0 3 0 0 0 2,00 3

Track 3F: Operating and supporting a global SAP

Landscape – Global support vs. local support

with practical examples (e.g. from Russia)

3 8 1 0 0 1,83 12

Track 3G: Data Protection and Privacy for SAP

Business Suite and S/4HANA & Information

about the current status of SAF-T developments

for Poland

2 5 2 1 0 2,20 10

Track 3H: Efficient Implementation and Support

of global Interface Landscapes3 5 3 2 0 2,31 13

Track 4E: Global Cloud Projects and Localization 0 2 0 0 0 2,00 2

Track 4F: Employee turnover in international

organizations: a forgotten challenge? (Esp.

China)

0 0 3 0 0 3,00 3

Track 4G: Tax Declaration Framework for Brazil 4 3 2 0 0 1,78 9

Track 4H: System Topology 0 3 3 0 0 2,50 6

Closing Panel: Unlock values of Globalization

(Otto Schell, Michael Bayler, Thi Thai Hang

Nguyen)

10 7 4 4 1 2,19 26

page 28

Quality of presentation (in percent)

Presentations Day 2: Tracks 3E – 4H & Closing Panel

++ + +/- - --

Track 3E: Moving a complete SAP Landscape

from Europe to the US – Challenges and Lessons

learned

0,00 100,00 0,00 0,00 0,00

Track 3F: Operating and supporting a global SAP

Landscape – Global support vs. local support

with practical examples (e.g. from Russia)

25,00 66,67 8,33 0,00 0,00

Track 3G: Data Protection and Privacy for SAP

Business Suite and S/4HANA & Information

about the current status of SAF-T developments

for Poland

20,00 50,00 20,00 10,00 0,00

Track 3H: Efficient Implementation and Support

of global Interface Landscapes23,08 38,46 23,08 15,38 0,00

Track 4E: Global Cloud Projects and Localization 0,00 100,00 0,00 0,00 0,00

Track 4F: Employee turnover in international

organizations: a forgotten challenge? (Esp.

China)

0,00 0,00 100,00 0,00 0,00

Track 4G: Tax Declaration Framework for Brazil 44,44 33,33 22,22 0,00 0,00

Track 4H: System Topology 0,00 50,00 50,00 0,00 0,00

Closing Panel: Unlock values of Globalization

(Otto Schell, Michael Bayler, Thi Thai Hang

Nguyen)

38,46 26,92 15,38 15,38 3,85

page 29

Applicability to you (1 = very good | 5 = dissatisfying)

Presentations Day 2: Tracks 3E – 4H & Closing Panel

1 2 3 4 5 Mean Basis

Track 3E: Moving a complete SAP Landscape

from Europe to the US – Challenges and Lessons

learned

1 2 0 0 0 1,67 3

Track 3F: Operating and supporting a global SAP

Landscape – Global support vs. local support with

practical examples (e.g. from Russia)

3 1 6 1 0 2,45 11

Track 3G: Data Protection and Privacy for SAP

Business Suite and S/4HANA & Information about

the current status of SAF-T developments for

Poland

6 2 1 0 0 1,44 9

Track 3H: Efficient Implementation and Support of

global Interface Landscapes3 5 1 2 0 2,18 11

Track 4E: Global Cloud Projects and Localization 1 0 0 1 0 2,50 2

Track 4F: Employee turnover in international

organizations: a forgotten challenge? (Esp. China)0 2 1 0 0 2,33 3

Track 4G: Tax Declaration Framework for Brazil 3 5 0 0 0 1,63 8

Track 4H: System Topology 0 5 1 0 0 2,17 6

Closing Panel: Unlock values of Globalization

(Otto Schell, Michael Bayler, Thi Thai Hang

Nguyen)

4 6 6 3 2 2,67 21

page 30

Applicability to you (in percent)

Presentations Day 2: Tracks 3E – 4H & Closing Panel

++ + +/- - --

Track 3E: Moving a complete SAP Landscape

from Europe to the US – Challenges and Lessons

learned

33,33 66,67 0,00 0,00 0,00

Track 3F: Operating and supporting a global SAP

Landscape – Global support vs. local support with

practical examples (e.g. from Russia)

27,27 9,09 54,55 9,09 0,00

Track 3G: Data Protection and Privacy for SAP

Business Suite and S/4HANA & Information about

the current status of SAF-T developments for

Poland

66,67 22,22 11,11 0,00 0,00

Track 3H: Efficient Implementation and Support of

global Interface Landscapes27,27 45,45 9,09 18,18 0,00

Track 4E: Global Cloud Projects and Localization 50,00 0,00 0,00 50,00 0,00

Track 4F: Employee turnover in international

organizations: a forgotten challenge? (Esp.

China)

0,00 66,67 33,33 0,00 0,00

Track 4G: Tax Declaration Framework for Brazil 37,50 62,50 0,00 0,00 0,00

Track 4H: System Topology 0,00 83,33 16,67 0,00 0,00

Closing Panel: Unlock values of Globalization

(Otto Schell, Michael Bayler, Thi Thai Hang

Nguyen)

19,05 28,57 28,57 14,29 9,52

page 31

Evaluation Cooperation between SAP and the User Groups

page 32

Cooperation between SAP and the User Groups regardingGlobalization Topics (1 = very good | 5 = dissatisfying)

1 2 3 4 5 Mean Mean 2014 Mean 2012 Basis

How do you rate the information flow on

Globalization topics from SAP in general?11 31 9 1 1 2,06 2,12 2,27 53

How do you rate the cooperation between the

work groups on Globalization topics within

DSAG, ASUG and other participating User

Groups - if applicable?

8 23 2 1 0 1,88 1,96 2,09 34

10 27 6 1 1 1,97 2,04 2,18

Yes No

Is SAP Globalization Services your main

source of information on Globalization topics

within SAP?

29 11 40

page 33

Cooperation between SAP and the User Groups regardingGlobalization Topics (in percent)

++ + +/- - --

How do you rate the information flow on

Globalization topics from SAP in general?20,75 58,49 16,98 1,89 1,89

How do you rate the cooperation between

the work groups on Globalization topics

within DSAG, ASUG and other participating

User Groups - if applicable?

23,53 67,65 5,88 2,94 0,00

Yes No

Is SAP Globalization Services your main

source of information on Globalization topics

within SAP?

72,50 27,50

66,67

(2014)

33,33

(2014)

77,50

(2012)

22,50

(2012)

page 34

Cooperation between SAP and the User Groups regardingGlobalization Topics (in percent)

20,75

23,53

58,49

67,65

16,98

5,88

1,89

2,94

1,89

0,00

0% 20% 40% 60% 80% 100%

How do you rate the information flow onGlobalization topics from SAP in general?

How do you rate the cooperation between the workgroups on Globalization topics within DSAG, ASUGand other participating User Groups - if applicable?

++ + +/- - --