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www.glentworthlettings.co.uk Glentworth Bay Residential Lettings A guide for landlords

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Page 1: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

www.glentworthlettings.co.uk

Glentworth Bay

Residential LettingsA guide for landlords

Page 2: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Glentworth Lettings 2019

CONTENTS

WELCOME

WHY CHOOSE GLENTWORTH LETTINGS?

YOU’RE IN SAFE HANDS

ARLA PROPERTYMARK

MOST COMMONLY DISCUSSED LEGISLATIONS

LANDLORDS GUIDE

TENANT AND LANDLORD RIGHTS

WHERE WOULD WE ADVERTISE YOUR PROPERTY

PROTECTING YOUR INVESTMENT

THE INVENTORY & SCHEDULE OF CONDITION

PROPERTY MANAGEMENT

LEGALITIES / IN THE EVENTUALITY OF EVICTION

PROPERTY AUDITS

MOVE OUT

TESTIMONIALS

THE PACKAGES

HABITABLE HOMES

CONTACT

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Page 3: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Our friendly and professional service opens more doors...

Simply put, we love lettings and are very passionate about this industry. Since we opened our doors as a specialist letting agent nearly 20 years ago, Glentworth Lettings has rapidly become one of the leading, independently owned letting agents in the area, with High Street branches in Weston-super-Mare and Burnham-on-Sea, and soon to be expanding further into Somerset.

Our clients often commend us on our dynamic and forward-thinking approach to property management. They also tell us how proactive, helpful and friendly they find our professionally trained staff.

With a wealth of experience solely in lettings, we have developed comprehensive packages and offer a wide range of services that accommodate landlords, whether they are experienced in lettings, are new to this industry, or even reside overseas, we have a dedicated team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service to landlords. If a landlord has multiple properties, then say goodbye to the stress and hassle of having to deal with numerous agents. At Glentworth Lettings we have the facilities to manage all your properties under one roof.

We have assembled a team that specialise in all areas of the industry, from property refurbishments and maintenance, to move in, property inspections, compliance, legal and audits, accounts, move outs, and so on.

To learn more and to discuss your individual portfolio needs, please call 01934 319 319 or email [email protected] for a free valuation or for further information.

Darren Clapp MARLA

Managing Director

WELCOME TO GLENTWORTH LETTINGS

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Page 4: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Our professional and experienced team will give you:• High quality personal service• Peace of mind • High level reporting using latest technology• Annual Compliance and Habitation audits• All aspects of residential letting • Property management • NRL 1 tax codes if you reside overseas• Buildings and rent protection• Property repairs & refurbishments • All at a value that we believe can’t be beaten

We aim to provide levels of service that exceed our customers’ expectations and give them peace of mind…

• We specialise solely in lettings • We produce state-of-the -art Inventories, Check in/

out and Midterm Visit reports • We undertake stringent vetting and referencing

procedures, that means you’re more likely to attract reliable tenants

• We can offer guaranteed rent • We are happy to provide advice and information;

we also have access to legal advice, if required • We lodge your tenants’ deposit in a secure deposit

protection scheme• We can handle all of the paper work in relation to

your property• We can take care of the day-to-day issues that arise

if you do not live near the rental property• We are knowledgeable of market conditions and

demand• As experts in our field, we strive to achieve a higher

rent, continually carrying out rental reviews • We keep abreast of the relevant legislation affecting

landlords• We act as an objective and impartial buffer between

you and your tenants• We can reduce your workload• Your tenants can contact us, rather than yourself, if

necessary 24/7• We can offer legal, landlord insurance, and tax

advisory services• We can arrange repairs and refurbishment of your

property

WHY CHOOSE GLENTWORTH LETTINGS?

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Page 5: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

The Association of Residential Letting Agents is the self-regulating authority for letting agencies, setting a high standard of quality in the industry.

To obtain this qualification we must comply by regular audits, conduct a minimum of 12 hours CPD per annum and regularly attend training events and seminars to stay abreast with new legislation and changes to the industry.

Some building societies and lenders insist that landlords purchasing property through them must use an ARLA registered letting agent to let and manage their property. ARLA is seen as the benchmark in residential letting and is often consulted on legislation issues by Government.

Managing Director ‘Darren Clapp’ is very proud to have achieved ARLA status; this allows Glentworth Lettings to work to the highest of standards, as well as ARLA we welcome accreditation and association memberships, as it shows the professionalism of Glentworth Lettings.

Client Money Protection (CMP) schemes protect client money (such as rent and deposit monies) which is received by agents. Membership of a CMP scheme is a legal requirement from 1st April 2019.

YOU’RE IN SAFE HANDS, WE ARE PROUD MEMBERS OF ALL OF THE BELOW

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You’re in safe hands

Page 6: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

DID YOU KNOW THAT THERE ARE OVER 125 LAWS AND LEGISLATIONS IN THIS INDUSTRY?

Page 7: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

DID YOU KNOW THAT THERE ARE OVER 125 LAWS AND LEGISLATIONS IN THIS INDUSTRY?

Page 8: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Tenancy Deposit Registration

From 6 April 2007, new legislation was introduced to help tenants and landlords avoid and resolve disputes relating to the return and use of a tenant’s deposit. Under the legislation, if landlords fail to protect the tenant’s deposit, they may have to pay the tenant up to three times the value of the deposit and this will also cause difficulties in seeking possession under Section 21.

Tenants Fee act 2019

The Act specifically stipulates what fees landlords and letting agents can impose on Tenants. If any fee incurred by the tenant is not permitted by the Act, it will be deemed unlawful.1. Tenancy deposits capped to five weeks’ worth of

rent.2. Holding deposits capped to one week’s rent and

must be returned (there are a few exemptions).3. Only ONE holding deposit per property is

permitted i.e. taking holding deposits from multiple applicants for the same property is not allowed.

4. Section 21 notices cannot be served until any unlawfully charged fees or any unlawfully retained holding deposits are fully returned.

5. Breaching the terms of the Act can lead to fines starting from £5,000.

Fitness For Human Habitation (FFHH) 2018

FFHH obligation does not require a detailed risk assessment to be carried out by a local authority, therefore, an agent / the landlord of a qualifying dwelling is required to ensure that it is “reasonably suitable for occupation” in respect of the following nine matters:• Repair (example: - building neglected and in poor condition)• Stability (example: - building is unstable)• Freedom from damp (example: - serious problem with damp)• Internal arrangement (example: - unsafe layout)• Natural lighting (example: - not enough natural light)• Ventilation (example: - not enough ventilation)• Water supply (example: - problem with the supply of hot and cold water)• Drainage and sanitary conveniences problems (example: - with the drainage or the lavatories)• Facilities for storage, preparation and cooking of food and for the disposal of waste water

(example: - difficult to prepare and cook food, or wash up)

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MOST COMMONLY DISCUSSED LEGISLATIONS

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Water Safety Risk Assessments – Legionella

Domestic water systems in rental properties need to be checked to minimise the chance that the system encourages the growth of harmful organisms, particularly Legionella. There is no legal mandate about how this should be done, as there is with annual gas safety certificates. However, the Health and Safety Executive (HSE) produced a clear code of practice in November 2013. Any landlord failing to follow this code would have little defence against any claim or prosecution.

A Legionella Risk Assessment must be undertaken and any works that are required must be address before the property can be let. A review of the risk assessment should be completed regularly once every two years as a minimum.

Smoke and Carbon Monoxide (England) Regulations 2015

All tenancies from 1 October 2015 must comply to: -1. A smoke alarm must be provided on each storey

of the premises on which there is a room used wholly or partly as living accommodation

2. A carbon monoxide alarm must be provided in any room of the premises which is used wholly or partly as living accommodation and contains a solid fuel burning combustion appliance

3. Alarms need to be checked and in proper working order at the start of each tenancy. The Regulations do not specify what type of alarm, as it is expected that Landlords will follow ‘best practice’ for their property. Royston & Lund are therefore recommending to landlords to consider placing tamperproof sealed long life alarm units to every floor unless main wired alarms are installed as stated below.

Energy Performance Certificate

It is illegal to advertise a property for rental without a current Energy Performance Certificate (EPC). A copy of the certificate also needs to be provided to the tenants when they move in. There are also potential actions you may need to take based on the rating shown on your Energy Performance Certificate, the minimum rental value must be A to E to let out a property.

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If you are thinking of renting, then you need to consider…

Permission to let

Most mortgages have a clause preventing you letting out your property without the approval of the lender. If you are a lessee, you must check that the intended letting is permitted in your lease. It is the landlord’s responsibility to check and obtain necessary consents. Insurance

It is the landlord’s responsibility to insure the building and any fixtures/fittings/contents that they provide. Tenants are responsible for insuring their own possessions. Check with your insurer that they will provide cover if a property is let or whether they exclude certain events. For example, conditions may apply if the property becomes vacant between lets. Tax on rental income

Income from letting a property in the UK is subject to UK tax. You can set most expenses against the rent. We advise all our landlords to talk to a tax advisor about the most tax efficient way of letting their property. If required we can put you in touch with a specialist. You must advise us if you are residing overseas for more than six months, as there are special tax considerations for overseas landlords. We have an agent overseas ID number and will help you fill in the necessary paperwork. In most cases it will be necessary to register as an overseas landlord with HMRC. New registrations can take up to six weeks, which can cause delay in payments. Therefore, we advise all landlords to take the necessary steps as soon as possible. We are able to forward the yearly accounts for your rental properties directly to you, or to your accountant, or we have the ability to provide you with a SA105 end-of-year tax return (for a small fee).

Houses in multiple occupation (HMOs)

Larger HMOs, such as bedsits and shared houses, often have poorer physical and management standards than other privately rented properties. The people who live in HMOs can be amongst the most vulnerable and disadvantaged members of society. As HMOs are the only housing option for many people, the government recognises that it is vital that they are properly regulated.

If you own or manage a residential let property in England which is occupied by more than one household, which share a kitchen, toilet or bathroom, then the chances are you own a house in multiple occupations and need to apply to the Local Authority for a licence.

LANDLORDS GUIDE

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A tenant must:

• Pay the rent on time. • Pay any other bills that they are responsible for on time, such as council tax, gas, electricity and water

bills. If a tenant pays the gas or electricity bills, they can choose their own energy supplier. • Look after the property. A tenant must get your permission before attempting repairs or decorating. • Be considerate to the neighbours. A tenant could be evicted for anti-social behaviour if they aren’t.• Not take in a lodger or sub-let without checking whether they need permission from you. • Report any need for repairs to your landlord or property agent.• Put your concerns in writing and keep a copy. • Do this straight away for issues that risk your health and safety, such as faulty electrical wiring.• There will be a risk to your deposit or your landlord taking you to court, to recover the cost of damages if

a minor repair turns into a major problem because you did not report it. Most landlords would prefer to know sooner to make the most cost-effective repair.

• Your landlord should tell you when you can expect the repairs to be done. A landlord has a right to carry out repairs and tenants must allow access at reasonable times with reasonable notice (at least 24 hours).

A landlord must:

• Keep in repair and proper working order the supply of water, gas, electricity and heating.• Keep the property safe and free from health hazards. Further information on health hazards can be

found in the How to Rent a Safe Home guide.• Maintain the structure and exterior of the property. • Carry out most repairs, if something is not working.• Maintain any appliances and furniture you have supplied.• Fit smoke alarms on every floor and carbon monoxide alarms in rooms with appliances using solid fuels –

such as coal and wood – and make sure they are working at the start of a tenancy.• Arrange an annual gas safety check by a Gas Safe engineer (where there are any gas appliance).

A landlord is always responsible for repairs to:

• The property’s structure and exterior.• Basins, sinks, baths and other sanitary fittings including pipes and drains.• Heating and hot water.• Gas appliances, pipes, flues and ventilation.• Electrical wiring.• Any damage that’s caused by attempting repairs.

For further information please either ask one of the Glentworth team for a copy of the ‘How to Rent’ guide that the government produces or go to www.gov.uk and search ‘How to Rent’.

TENANT & LANDLORD RIGHTS

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We have powerful and effective advertising campaigns offering much more exposure than any typical letting agency, whether it’s in-house databases or online advertising. This allows us to provide access to many potential tenants searching for properties.

How would we advertise your property?

All our properties are advertised on some of the major portals and their associated property websites, and of course, not forgetting our own website. A To Let board is erected at every property, to ensure you have local coverage. We will send out property details to all our potential tenants and to anybody else who contacts us via our website, or our customer service team.

In our experience, property portals are the force behind internet property marketing.

Without a presence on the main property portals, it is difficult to compete in this industry. Whilst the established marketing techniques of paper advertising, boards, and phones still play a vital role in the digital age, agents do need to reach a wider market, using different media.

We have a waiting list of tenants looking for all types of property.

Internet portals

Walk in

Traditional advertising

Our databases

WHERE WOULD WE ADVERTISE YOUR PROPERTY?

BURNHAM BRANCH

WESTON BRANCH

Page 13: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

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Nil excess Rent Guarantee

Our nil excess Rent Guarantee and Legal Service is designed to provide cover when the worst happens; a tenant defaults on rent and/or breaches the tenancy agreement.

Details of our policy cover and options are included below, and our Per Property service is now available on a monthly paid basis.

If you need to make a claim click here to find out what you need to do.

As standard all of our policies include:• Nil Excess• Payable until vacant possession• Cover limit of £2,500 rent per calendar month• Total claims limit of £50,000• Upon accepting a claim the insurers will seek repossession of the property at their own expense• Legal cover in respect of the repossession• Available for Managed, Rent Collection or Let Only serviced properties

It is the landlord’s responsibility to insure the building and any fixtures/fittings/contents that they provide. Tenants are responsible for insuring their own possessions i.e. Contents insurance. Check with your insurer that they will provide cover if a property is let or whether they exclude certain events. For example, conditions may apply if the property becomes vacant between lets, it’s also advisable to put in place basic contents cover for such things like. Carpets, fixtures and fittings.

PROTECTING YOUR INVESTMENT - RENT GUARANTEE AND BUILDINGS INSURANCE

BUILDINGS INSURANCE

Page 14: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Here at Glentworth Lettings we are always trying to improve the quality of service that we offer to our landlords. Over the past few months, we have been very fortunate to be using state of the art software to undertake our inventories, midterm inspections, and the check in/out reports. It produces exceptional detail, for instance, if there is a stain on a carpet, there will be a written description, a photo and a damage locator graph showing the area of the carpet where the stain is located.

A professionally compiled inventory and schedule of condition is an essential document and provides a strong platform to ensure a successful tenancy. It is a very useful tool to help maintain the quality of your investment.

The inventory and schedule of condition will contain a full list of fixtures, fittings and other items available at the property, together with the condition of each item documented – it is a very detailed document.

It is essential that this document is professionally prepared, as it is our experience that spending time getting it right, greatly reduces the possibility of any disputes when one tenant leaves and another arrives.

THE INVENTORY & SCHEDULE OF CONDITION

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Page 15: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Your property is in safe hands…

With an experienced team, we are used to dealing with tenants and landlords for any property management or maintenance issues, when they should arise. We always keep you informed with any updates; we also cover all areas of the UK. We are the first point of contact for tenants and we fully reference potential tenants. We have found that the first person to view may not always be the best tenant.

We conduct a midterm report every quarter, which will be sent to you for your records. We monitor property management issues, such as permitted occupants, smoking, pets and business activity. We can deal with all maintenance requirements, arranging quotes, liaising with and arranging a contractor.

Landlords commend us on our reliability, workmanship, and response times, and for being trustworthy.

We also offer a 24/7 service to all our valued tenants.

It is important to us to offer our landlords peace of mind, so they are assured their property / investment is being managed at the highest of standards.

Over the past few months, we have carefully sourced state of the art software to produce first-class midterm inspection reports. This software provides detailed reports with photos and a summary to conclude how well the tenants are looking after the property. The software can also help us identify any property management issues, for instance, pets, number of occupants.

We take property management very seriously and treat all properties as if they were our own. To help us achieve high levels of service, we have carefully selected a very large customer base of vetted contractors that all hold the relevant certifications.

Our in-house property management team boast an impressive service, which can respond within the hour for all types of emergencies, from water leaks to electrical issues.

BASED ON 73 REVIEWS5/5 RATING

PROPERTY MANAGEMENT

We carry out mid term inspections, and we produce first class reports to prove this.

We carry out stringent checks on the tenants to identify whether they are right for the property before they move in

We hold a client money protection scheme to guarantee your money is 100% safe with us

We show a substantial amount of experience in letting

Our staff are qualified to give sound advice about letting and are knowledgeable about the local/UK market

We do everything under one roof

We hold professional Indemnity Insurance

We manage Assured Shorthold Tenancy (AST) renewals

We have a traffic light system to prioritise urgent issues

We guide our landlords and advise the best solutions

We manage properties throughout the UK effectively to save landlords money?

We are ARLA registered, and specialise solely in lettings?

CHOOSE GLENTWORTH LETTINGS, BECAUSE WE DO ALL OF THE FOLLOWING

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Page 16: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

I am an Associate Director at Glentworth Lettings. I have worked with the company since March 2010, during this time, I have inherited a wealth of experience in the industry and seen many legislation changes. Before joining Glentworth Lettings, I worked in various customer service roles, however, the lettings industry is, by far, the most satisfying, and I thrive in this fast-paced industry.

With the knowledge and experience gained from this role, I was promoted to Lettings Manager in 2015, taking an active role with both landlords and tenants, as well as supporting the smooth running of our Property Management Team. Included within my role is the responsibility of legal representative. In the lettings industry this is continually advancing, bringing new problem-solvers. It is exciting for me to tackle new challenges, navigating through an ever-evolving legal system. This dynamic legal role makes each day unique and enjoyable, fulfilling new experiences and knowing that I can give the best advice to a Landlord is extremely rewarding.

Alison Lees - Associate Director

Alison will be able to assist with all situations connected to residential property letting.

Glentworth Lettings are very fortunate to have Dutton Gregory Solicitors, who are one of the top property law firms in the UK, and come recommended by ARLA, to draw up our tenancy agreements and legal notices. This is very important to us, to retain our high standards. We also have the benefit of their legal helpline, so, if required, we always have on-hand legal advice.

We have the knowledge in-house to provide a different range of AST’s, including common law tenancy agreements. We also serve various notices, some including section 13, form 6a (formerly known as section 21 (4) a and 21 (1) b), section 47/48, section 8 and abandonment notices, and more. We regularly send our staff on legal training days, to keep up with new legislations and refresh their knowledge, so our high standards always remain at a high level.

LEGALITIES / IN THE EVENTUALITY OF EVICTION

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As a result of the Tenants Fee Act 2019 and various legislation being introduced so promptly into the industry into the last few years. Glentworth Lettings have taken a leap into the industry to protect landlords but at the same time include structure into compliance and help with rental income opportunities. Unlike the majority of agents in today’s industry charging excessive amounts to conduct rental reviews, here at Glentworth lettings we now have made everything grouped together so when you as the Landlord get Audited have peace of mind that all is taken care of.

Step 1 – Habitation Report

The Audit is conducted annually, and at that time we will access all of the Deregulation act compliance at a minimum, to name a few: - Gas Safety, Electrical, EPC, Rights to rent, How to Rent, Deposit elements and so on…

Step 2 - Health and Safety Compliance Report

During the property Audit, once the compliance section has been completed, we will access the property Habitation to comply with the Fit for Human Habitation act 2018. We do this by using the latest software.

Step 3 – Deposits

After we are happy with the compliance and habitation of the property, we look at the Deposits in detail, Glentworth Lettings are members of The Tenancy Deposit insured based scheme which means we have full control over the deposits as we are also Client Money Protected. We check the Prescribed information and check to ensure all was registered correctly in the correctly time frames and the correct information was passed to the tenants at the correct time frames also.

Step 4 – Rental review and new tenancy agreement

The last stage of the property Audit is to conduct a rental review of the property, and optionally provide a new tenancy agreement with a fixed term if the landlord and tenants so wish for this.

PROPERTY AUDITS

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Helping minimise tenancy disputes

Conduct side-by-side comparison inspections right on your mobile device and generate side-by side comparison PDF reports.  All the initial inventory data will be presented on the mobile device with item conditions and original photos, making it easy to compare the move out condition against the initial inventory.

Allowing users to quickly and easily record cleaning, damage, or maintenance issues and monitor fair wear and tear. 

Issues are clearly highlighted on the PDF report providing you with clear evidence to support any tenancy dispute.

A professionally compiled Inventory & Schedule of Condition is an essential document for the move out process and provides a strong platform to ensure successful tenancies. An inventory comprises an integral part of the Assured Shorthold Tenancy agreement and provides a detailed record of the contents and condition of the property. It is a very helpful tool to help maintain the quality of your investment. It is also essential evidence in cases of tenancy deposit disputes that may occur on a Move out.

We have spent quite some time to ensure that we have the most up to date and latest technology to produce our inventories and move out condition reports.

MOVE OUT

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“Thank you to Darren and all staff at Glentworth for being so helpful and professional. Before moving our properties to Glentworth we were having nothing but problems resulting in a tremendous amount of stress and hassle. At Glentworth our properties are being professionally looked after and we can actually go on holiday without worrying”.Dave and Carol – Farnborough

“Just a little thank you for all of the work you put in with our move, everything went very smoothly and we couldn’t be happier with everything you all did, we are delighted with our lovely new flat”.Charlotte and David - Weston-super-Mare

“I have used Glentworth Lettings for over 10 years now. I have also used over 20 other letting agents across the country for my portfolio. Glentworth are head and shoulders above any other letting agent I have ever used. They genuinely treat each property as if it were their own asset. Their level of service, conscientious attention to detail, and understanding of the industry is second to none. So much so, that I have moved my entire portfolio under their management, in excess of 40+ properties”. Jeremy Brown - Croydon

“I found Glentworth Lettings to be thoroughly professional right from their initial visit prior to the property going on to the rental market. They quickly found a tenant and having completed all the necessary checks, the tenants moved in shortly afterwards. I was kept completely updated by the Glentworth team throughout the process. Glentworth ensured that the rent was collected on time and paid into my account throughout the letting period and made a number of visits during this time to ensure that my property was being cared for by the tenants. I would not hesitate in recommending this agent to any prospective Landlords who are looking for a competent and professional Letting Agency who will deal with any issues that arise, promptly and efficiently.”Glyn Stallworthy – Taunton

Testimonials

As from October 2019

BASED ON 73 REVIEWS5/5 RATING

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THE PACKAGES

FINDING A TENANT ONLY PACKAGEObtain the EPC or organise a new inspection if required (costs may apply)

Advertise and market property

Erect a sign board at the property

Organise and carry out viewings to find a suitable application

Carry out credit checks on each applicant

Full tenant referencing (incl. Employment, Landlord)

Guarantor referencing if required

Rights to rent checks

Create and sign Assured Shorthold Tenancy

Set up standing order forms for rental payments

Conduct a inventory and schedule of condition

Transfer of Council tax and utility bills into tenants names

Ensure the gas safety and other legalities are up to date

Conduct move in and hand over keys to tenant

Register tenancy deposit and send certificates to tenants

Provide 100% client protection to landlords and tenants (through ARLA)

Have to abide to ARLA terms of business and guidelines

FIND A TENANT FEE:-

Tenant find service

Set up / Registration fee:

• TDS deposit registration• Inventory and Schedule of condition• Rights to Rent

50% of the first months rental income. (Minimum fee of £350 applies).

£150

Note - All prices exclude VAT charged at the standard rate of 20%

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FULL MANAGEMENT FEE:-

Ongoing monthly management service:

Registrations / Compliance fee:• TDS deposit registration• Inventory and Schedule of condition• Rights to Rent

Find a tenant set up:(For each time we find a tenant)

10% of the monthly rental income. (Minimum of £40 per month applies).

£150 - one off feeChargeable at start of tenancy.

£150 - one off feeChargeable at start of tenancy.

Note - All prices exclude VAT charged at the standard rate of 20%

First point of contact for tenants

Introduction to tenants of our property management and maintenance services

Assist with any problematic utility issues from move in

Valuation letter to lender (if required)

Conduct periodic management inspections with detailed report

Advise and help tenants with condensation etc., and provide help sheets

Monitor property management issues i.e. permitted occupants, smoking, pets, business activity

Manage tenant issues i.e. disputes,noise disturbances, parking,waste issues

Answer day-to-day questions and queries from tenants

Organise annual legality checks (Gas safety,PAT testing etc.)

Organise various legal risk assessments (Legionella etc.)

Property renovation and refurbishment organisation / management

Maintenance - arranging quotes, liaising with and arranging contractors

Able to use a landlords contractors by organising and liaising them on behalf of landlord

First point of contact for block management or third party issues connected to managed property

Rent collection

Rent arrears process, if required

Pay landlord and send statement

Change and amendment to tenancy if required

Section 47/48 if required

Annual statement, if requested

Manage overseas tax implications for overseas landlords i.e.. NRL 1

General property / legal advice

Organise insurance quotes

Key holder for tenants being locked out of their properties

24 hour maintenance / emergency telephone support

Organise a tenants notice letter

Conduct a move out with detailed report

End of tenancy deposit arbitration

FULL PROPERTY MANAGEMENT

FINDING A TENANT POINTS ON PREVIOUS PAGE ARE INCLUDED

Page 22: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

21

NOTES:-Prices may vary depending on geographicsAll prices are ex VAT at the standard rate of 20%

*Current Promotion* - Includes a FREE tenancy renewal and rent increase.

OPTIONAL SERVICES FEES

Administration cost to submit a tenancy dispute case to a tenancy deposit scheme

Property Audit (FFHH, Tenants fee act, H & S Compliance) *Current Promotion*

Renewal of tenancy

Notice form for a rent increase

Issue form 1,2,3,4,5,6,6a,7,8,9 e.g.. property possession

Solicitor issued section 8 notice (price may vary)

Property possession organisation through the courts (note: court costs are extra)

Attend court as witness for landlord (Excluding travel expenses)

Legal administration and advice (Per hour)

SA 105 tax return

12 months rent protection with one month’s excess

Register Tenancy Deposit through deposit scheme

Compile a professional Inventory & Schedule of Condition -Unfurnished (up to 3 beds)

Compile a professional Inventory & Schedule of Condition - Furnished (up to 3 beds)

Gas safety Certificate

Gas safety and boiler service

Electrical Test Certificate (5 Years)

PAT testing (upto 4 appliances)

EPC (Energy Performance Certificate)

Legionella Risk Assessment

Smoke detector – change batteries

Smoke detector – install

C02 detector – install

Fire safety pack (Fire Extinguisher, Fire Blanket, CO Detector, Smoke Detector on each floor)

Standard property risk assessment

Furnishings fire inspection

Block management inspection (Depending on size)

Extra Midterm visit

Winter maintenance inspection

Garden preparation

Chimney sweep

£150 + VAT

£75 + VAT

£75 + VAT

£125 + VAT

£150 + VAT

P.O.A

£275 + VAT

£35 + VAT

£125 + VAT

£144 + VAT

£55 + VAT

£85 + VAT

£125 + VAT

£85 + VAT

£105 + VAT

£195 + VAT

£55 + VAT

£85 + VAT

£85 + VAT

£40 + VAT

£55 + VAT

£65 + VAT

£145 + VAT

£125 + VAT

£75 + VAT

£75 + VAT

£75 + VAT

£75 + VAT

P.O.A

£75 + VAT

Page 23: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Calling all LandlordsWe can do these jobs for you!

• Cutting the grass

• Pruning and weeding the flower /

shrub beds

• Odd jobs

• Decking areas

• Cutting hedge rows

• Remove ivy from property

• Plant flowers

• Fencing

• Painting and decorating

• Changing batteries on smoke alarms

• Changing light bulbs

• Replacing the silicone around the

bath due to mould damage

• Clean and treat walls or ceilings due

to mould growth

• Repair a damage to the property

• New kitchens & bathrooms

CONTACT US TODAYFOR A NO OBLIGATION QUOTATION

[email protected] | 01934 319 318 www.habitablehomes.co.uk

Page 24: Residential Lettings A guide for landlords · 2019-12-10 · team using the latest industry software and have regular industry training, so we can offer a bespoke and personal service

Weston office: 56 Orchard Street, Weston-super-Mare, BS23 1RLT: 01934 319 319 E: [email protected]

Burnham office: 27 College Street, Burnham on Sea, TA8 1AST: 01278 781 781 E: [email protected]

www.glentworthlettings.co.uk