RESD Strategic Planning 2009

Aligning RESD’s Strategic Plan with DGS

DGS Strategic Goals & Outcomes

Outcomes:

Improve on-time

delivery ofservices

Increase Customer

Satisfaction

UnderConstruction

Improve Employee

MoraleGreat Place

to Work

1

Customer Centered

Efficient & EffectiveResults

2

One Enterprise

3

OrganizationalStrength

4

DGS Strategic Goals

Aligning RESD Goals with DGS

Outcomes:

Improve communication

andmanagement

customer expectations

Outcomes and Objectives

for this goal will be

developed in subsequent

phases of the strategic

plan.

Increase teamwork andcollaboration

betweenbranches.

Improve on-time

delivery of services

RESD Strategic Goals

1

Increase Customer

Satisfaction

2

Provide ExcellentProducts

and Service

Be Responsible

And Professional

3

Get and Keep

Great People

4

Increase Customer

Satisfaction1

RESD Strategic Goals

Improve communication

and management ofcustomer

expectations

Outcomes:

By June 30, 2009 publish divisional customer relations

guidelines.

1b

By January 2010, RESD Customer Satisfaction Survey shows 70% agreement to the question: “CSM provides a

positive link with RESD service providers”.

1d

By September 30, 2009, develop and publish a “Working with

RESD” handbook available for customers (Print & Electronic

versions).

1a

Objectives:

By Spring 2010, Supplemental RESD “Organizational Health

Survey” shows 70% agreement to question: CSM adds value to my customer relations efforts”.

1c

Provide ExcellentProducts

and Services

2

RESD Strategic Goals

Improve on-time

delivery of services

Outcomes:

By June 2012, improve percentage

of on-time delivery for each major RESD

product as specified.

2a

Objectives:

Be Responsible

and Professional

3

RESD Strategic Goals

Outcomes and

Objectivesfor this goal

will be developed

in subsequent phases of

the strategic

plan

Outcomes: Objectives:

Under

Construction

Get and Keep

Great People4

RESD Strategic Goals

Increase teamwork

and collaboration

between branches

Outcomes:

By June 1, 2009, RESD Values Team will meet

monthly.

4b

By December 31, 2009, each RESD Branch will have

received first annual briefing from other Branches.

4a

Objectives:

RESD Strategic Planning Team

Dolores MadsenSteven DambeckTed Park

Zach MillerValerie LaneJoanna Walker-Harvey

Curt MooreYvonne NewtonJim Martin

Valerie KeislerJeff CarosoneNik Karlsson

Stephanie FranklinKevin KaestnerJim Martone

Angela VerbaereDianne HillRoger Davis

Tim BowAngela JemmottMary LaCasse

Julie FisherKathy YamamotoJulie Sanchez

Cathy BuckAnn GarbeffJoe Mugartegui

  Joel McRonald, PSB

  Gary Sills, PSB

Gary Sills, PSBGlenn Connor, PSBJim Martin, PSB

Valerie Keisler , PSBJim Martin, PSBValerie Keisler, PSB

Joanne Walker-Harvey, PSBYvonne Newton, PSBNik Karlsson, PMB

Valerie Lane, PMBKevin Kaestner, PMBStephanie Franklin, PMB

Roger Davis, BPMAngela Verbaere, BPMDianne Hill, BPM

Mary LaCasse, BOPPJulie Fisher, BOPPShannon Vinson, BOPP

Nancy Vierra, AMBCathy Buck, AMBJulie Sanchez, AMB

Meetings: Wednesdays, 3 – 5 PMMeetings: Tuesdays, 10 - NoonMeetings: Wednesdays, 1 – 3 PM

Outcome: Increase Employee Morale - Great Place to WorkOutcome: Improve On-Time Delivery of ServicesOutcome: Increase Customer Satisfaction

DGS Goal: Organizational StrengthDGS Goal: Efficient & Effective ResultsDGS Goal: Customer Centered

Sub-Team Matrix

Sub-teams will meet weekly, starting April 21, through May 29, 2009 and report their progress at the weekly RESD Strategic Planning Team meeting. The RESD Strategic Planning Team will be weekly on Thursdays, 10 – Noon, starting April 16 through June 4, 2009. (Subsequent meetings will be scheduled upon completion of the May 30th deliverable of a draft RESD Strategic Plan that aligns with the DGS Strategic Plan.)

RESD Strategic Planning Team