res store integration guide - ms system...

1 RES IT Store Integration Guide:

MS System Center

RES IT Store Integration Guide: MS System Center


MS System Center

Disclaimer

Whilst every care has been taken by RES Software to ensure that the information contained in this document is correct and complete, it is possible

that this is not the case. RES Software provides the information "as is", without any warranty for its soundness, suitability for a different purpose or

otherwise. To the maximum extent permitted by applicable law, RES Software is not liable for any damage which has occurred or may occur as a

result of or in any respect related to the use of this information. RES Software may change or terminate this document at any time without further

notice and shall not be responsible for any consequence(s) arising there from. Subject to this disclaimer, RES Software is not responsible for any

contributions by third parties to this information.

Copyright Notice

Copyright © on software and all Materials 1998-2014 Real Enterprise Solutions Development B.V., P.O. Box 33, 5201 AA `s-Hertogenbosch, The

Netherlands. RES and the RES Software Logo are either registered trademarks or service marks of Real Enterprise Solutions Nederland B.V. in

Europe, the United States and other countries. RES Automation Manager, RES Workspace Manager, RES Suite, RES Virtual Desktop Extender,

RES IT Store and RES VDX are trade names of Real Enterprise Solutions Nederland B.V. in Europe, the United States and other countries. All

other product and company names mentioned may be trademarks and/or service marks of their respective owners. Real Enterprise Solutions

Development B.V., The Netherlands has the following patents: U.S. Pat. "US 7,433,962", "US 7,565,652", "US 7,725,527", other patents pending or

granted.


MS System Center

TABLE OF CONTENTS:

Introduction ....................................................................................................................................................... 4

Use Case Overview ........................................................................................................................................ 5

Configuring RES IT Store Integration – Step by step ................................................................................ 6

Prerequisites .................................................................................................................................................... 7

Microsoft System Center ................................................................................................................................ 8

Modules ............................................................................................................................................................ 9

Run Books ...................................................................................................................................................... 12

Service Catalog ............................................................................................................................................. 13

More information............................................................................................................................................ 18


MS System Center

Introduction

This document describes how you can manage Microsoft System Center software deployments by

configuring integration with RES IT Store.

RES IT Store uses existing automation functionality in RES Automation Manager to make it possible for

administrators to distribute software with Microsoft System Center.

Microsoft System Center delivers unified management and agile system administration for the Cloud OS by

offering consistent management experiences across on-premises, service provider, and Windows Azure

environments.

The key benefits of the integration are:

Simplify distribution of software with Microsoft System Center.

Reduce interaction with Microsoft System Center.

This document assumes that you have basic knowledge of RES IT Store 2014, RES Automation Manager

2014 and Microsoft System Center.


MS System Center

Use Case Overview

Use Case:

This IT Store service automatically distributes software with Microsoft System Center. It includes a query to

obtain an overview of deployed applications.


MS System Center

Configuring RES IT Store Integration – Step by step

In order to configure integration of Microsoft System Center with RES IT Store, the following needs to be

configured:

In Microsoft System Center

Software distribution packages

In RES Automation Manager:

Modules

Run Books

In RES IT Store

Services


MS System Center

Prerequisites

RES IT Store 2014

RES Automation Manager 2014

Microsoft System Center 2007 for application deployments only

Microsoft System Center 2012 for application deployments and software package distributions

Microsoft System Center Configuration Manager client is running on the RES Automation Manager

Agent(s) that will interact with Microsoft System Center


MS System Center

Microsoft System Center

Before integrating with RES IT Store, software distribution packages need to be created in Microsoft

System Center. Please refer to the Microsoft System Center documentation for information on how to do

this.

This document describes how to distribute software using Microsoft System Center 2012.


MS System Center

Modules

For the second step of configuring the integration, a Module needs to be configured that contain the

Microsoft System Center Tasks we want to automate: Distribute Software with Microsoft System Center.

Configuration

1. In the RES Automation Manager Console, click Repository > Modules.

2. Right-click the window and click Add Folder. This opens the Folder window.

3. In the Folder name field, specify Microsoft System Center.

4. Right-click the folder and click Add. This opens the Add/Edit Module window.

5. At the Properties tab, specify Distribute Software with Microsoft System Center in the Module

name field.

6. At the Tasks tab, click Add. This opens the Select task window.

7. Open the folder Provisioning.


MS System Center

8. Click Microsoft System Center (Distribute Software). This opens the Distribute Software with

Microsoft System Center window.

9. Click the Settings tab.

10. In the Management Server field, specify the Configuration Manager server that should be used. If

the computer on which you are running the Console also has a Configuration Manager client

installed, RES Automation Manager will automatically detect the Configuration Manager server in

your network.

11. The option Autodetect management server on client is selected by default. When selected, the

Agent will automatically use the configured Configuration Manager server for that client in your

network. Clear this option if you want to override the client-configured management server with the

value of the Management Server field.

12. In the Security context field, specify the required credentials to access the Configuration Manager

server.

13. In the Version field, specify the Configuration Manager. When access is possible, RES Automation

Manager automatically detects the version of the server (2007 or 2012). Although it is possible to

specify a different version than the one that was automatically detected, this is not recommended.

14. In the Deployment field, select whether to deploy Packages or Applications. This option will only

be active when using Microsoft System Center Configuration Manager 2012. It will be grayed out

and set to Package when using Microsoft System Center Configuration Manager 2007, because

this version only supports deployment of packages.

Packages:

In the Package field, select the software distribution package that should be advertised to

the target computer.

In the Program field, select the command that tells the client what action to execute once

the package is received. For example, install or uninstall software, perform upgrades, or

apply hotfixes.

Applications (Configuration Manager 2012 only):

In the Application field, select the application that should be deployed on the target

computer.

In the Action field, select the action that should be performed by the client once the

application is received.

15. In the Distribute to field, select the collection of clients to which the software distribution package or

application should be made available.

16. Select the option Distribute to local Agent only (faster) to make the software distribution package

or application only available to the Agent that executes the Task. If a collection for this Agent does

not yet exist, RES Automation Manager will create it automatically. Do not execute this Task on

more than one RES Automation Manager Agent unless the option Distribute to local Agent only

(faster) has been selected.

Choose whether RES Automation Manager should Wait for the software distribution to finish

before continuing with a subsequent Task or Job on the Agent.

If Distribute to local agent only (faster) is selected for deployment of an application, the

application will not be found when executing a Task Query Microsoft Configuration Manager

Client.


MS System Center

17. Confirm the Task settings look as shown below and click OK.

18. At the Tasks tab, click Add. This opens the Select task window.

19. Open the folder Provisioning.

20. Click Microsoft System Center (Query Client). This opens the Query Microsoft System Center

Client window.

21. Click the Settings tab.

Select the option Query Client Status to create status reports of Configuration Manager

clients, including client version, cache options, service states, etc.

Select the option Query Client Advertised Packages to obtain an overview of all software

distribution packages that have ever been advertised to the target computer, including local

status of the advertisement, last run date and exit code.

Select the option Query Deployed Applications to obtain an overview of all applications that

have ever been deployed to the target computer, including software version, install time and

install state. Applications that have been deployed with a Task Distribute Software with

Microsoft System Center Configuration Manager in which the option Distribute to local

Agent only (faster) was selected, will not be shown in the Query results.

22. Confirm the Task settings and click OK.


MS System Center

Run Books

In order to invoke the execution of the Microsoft System Center Module from the IT Store, a Run Book

needs to be configured: Distribute Software with Microsoft System Center.

Configuration

1. In the RES Automation Manager Console, click Repository > Run Books.

2. Right-click the window and click Add Folder. This opens the Folder window.

3. As name of the folder, specify Microsoft System Center.

4. Right-click the window and click Add. This opens the Add/Edit Run Book window.

5. At the Jobs tab, click Add. This opens the Add/Edit Run Book Job window.

6. Click the What field. This opens the Select Project/Module window.

7. At the Modules tab, select the checkbox of the Distribute Software with Microsoft System Center

Module that you created earlier and click OK. This returns you to the Add/Edit Run Book Job

window.

8. In the Add/Edit Run Book Job window, click the Who field.

9. Select at least two Agents and click OK. This returns you to the Add/Edit Run Book Job window.

10. Select Run on one of the specified agents. This will provide redundancy in case one of the

Agents is offline, as well as spread the load when more than one Job is executed.

Note: Make sure each specified Agent is running a Microsoft System Center Configuration Manager client.

11. Click OK. This returns you to the Add/Edit Run Book Job window.

12. Click OK.


MS System Center

Service Catalog

One service in a new category needs to be configured in RES IT Store to support Microsoft System Center:

Microsoft System Center: Distribute Software with Microsoft System Center.

Before you configure services, make sure RES Automation Manager Integration is enabled (in the RES

IT Store Console at Setup > RES Automation Manager).

Configuation

1. In the RES IT Store Console, click the Service Catalog section.

Before you configure services, it is recommended to create a category for it, to help users to easily

classify services within their IT Store portal page.

2. Click Add category. This opens the Category window.

3. In the Name field, specify Microsoft System Center.

4. Click OK.

5. Right-click the Microsoft System Center folder and click Add service. This opens the Service

window.

6. At the Properties tab, specify Distribute Software with Microsoft System Center in the Name field.

7. In the Description field, specify a description for the service.

8. Leave the other settings as they are. If necessary, you can always change these settings at a later

stage.


MS System Center

9. Optionally, add screenshots of Microsoft System on the Screenshots tab. These screenshots allow

you to provide more detailed information on the service in the IT Store.

10. At the Qualification tab, specify which criteria a person must meet before this person qualifies to

the service. In the example below, only the administrator has access to the service, but you can also

give specific people access.


MS System Center

Next, you need to configure the workflow of the service. The delivery or return of a service happens

according to a sequence of actions: the workflow. Each workflow starts with a trigger that specifies

when a service should be delivered or returned.

1. At the tab Workflow > Delivery, double-click the Start Delivery trigger. This opens the Delivery

triggers window.

2. In this service the trigger is set to self servicing only:

3. When you have configured the delivery trigger, click Add. This opens the Select action window.

4. Select Invoke Run Book and click OK. This opens the Action “Distribute Software with

Microsoft System Center\Invoke Run Book” window.

5. At the Properties tab, click the browse button in the Run Book field. This opens the Select RES

Automation Manager Run Book window.

6. Select the Run Book Distribute Software with Microsoft System Center and click OK.

7. Click OK to close the Action “Distribute Software with Microsoft System Center\Invoke Run

Book” window.

Next, we continue the workflow to add some error handling in case it was not possible to invoke the Run

Book.

1. At the Delivery tab, right-click the Handle Exception folder and click Add. This opens the Select

action window.

2. Select Send Message and click OK. This opens the Action “Distribute Software with Microsoft

System Center\Send Message window.

3. Add similar content as shown below:


MS System Center

4. Click OK to close the Action “Distribute Software with Microsoft System Center\Send Message

window.

5. Right-click the Handle Exception folder and click Add. This opens the Select action window..

6. Select End Workflow action with a Finished State set to Failed. The delivery workflow should now

contain the following:


MS System Center

When you have configured the delivery workflow, you need to configure the return workflow.

1. On the tab Workflow > Return, double-click the Start Return trigger. This opens the Return

Triggers window.

2. Select the options that are relevant to your situation. In the example below, the trigger is set with

two auto-deprovisioning options:

3. Click OK to close the Return triggers window. The return workflow should now contain the

following:


MS System Center

More information

You can find more documentation at http://support.ressoftware.com at the Library section and at the

Downloads section. Useful reading includes:

RES Automation Manager 2014 Administration Guide: this document provides detailed

information about the installation and configuration of RES Automation Manager 2014 features and

components. The online version of this document can be accessed from the Help menu in the

Console, and is available at http://support.ressoftware.com/automationmanageradminguide2014.

RES IT Store 2014 Administration Guide: this document provides detailed information about the

installation and configuration of RES IT Store 2014 features and components. The online version of

this document is available at http://support.ressoftware.com/itstoreadminguide2014/.

RES Software

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About RES Software

RES Software manages and secures the key elements of a user’s computing experience, independent of

work styles and devices. By automating how IT services are delivered to virtual workspaces and providing a

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increasingly sophisticated corporate users, bring-your-own-device initiatives and cloud technologies. RES

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