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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
Records Schedule Number DAA-0059-2014-0002
Schedule Status Approved
Agency or Establishment Department of State
Record Group I Scheduling Group General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject Records Maintained by Enterprise Programming amp Integration Division (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Number of Temporary Number of Withdrawn Items Disposition Items Diposition Items Disposition Items
1 0 1 0
GAO Approval
Electronic Records Archives Page 1 of 5 PDF Created on 06022014
1
) ~
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Outline of Records Schedule Items for DAA-0059-2014-0002
Sequence Number
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5 PDF Created on 06022014
I -__
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Records Schedule Items
Sequence Number
1 eServices 20 Master File
Disposition Authority Number DAA-0059-20 14-0002-0001
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and servic~s that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief of Mi~sion Authority are able to request services to include but not limited to computer helpdesk requests to install software fix printers or reset passwords motor pool trip requests to have a car and driver for transportation to and from an airport facility work orders to repair items in their home or office property pickup or delivery requests to deliver andor remove items from their home or office eServices 20 also allows end-users to monitor status on the completion of their requests as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Active
Is this item media neutral Yes
Do any of the records covered No by this item currently exist in electronic format(s) other than eshymail and word processing
GRS or Superseded Authority GRS 24 item 2 GRS 24 item 6a GRS 24 items 8b Citation and Be GRS 24 items 1 Oa and 1 Ob GRS 15 item
2a and 2b GRS 4 item 1 and GRS 10 item 2a
Disposition Instruction
Retention Period Destroy three years after requests have been completed or when no longer needed whichever is later
Additional Information
GAO Approval Not Required
Electronic Records Archives Page 3 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Agency Certification
I hereby certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records proposed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention periods specified
Signatory Information
Date Action By Title Organization
10042013 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05092014 Return for Revisio n
Darryl Byrd Appraisal Archivist National Archives and Records Administration - Records Management Services
05222014 Submit For Certific ation
Shelia Prince Program Analyst AGIS- AGISIIPSRA
05232014 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05272014 Submit for Concur renee
Lisa Clavelli Supervisor ACNR A ppraisal Team 2
National Archives and Records Administration - Records Management Services
05272014 Concur Margaret Hawkins
Director of Records Management Servic es
Nationai Records Management Program - Records Management Services
05272014 Concur Laurence Brewer
Director National R ecords Management Program
National Archives and Records Administration - National Records Management Program
05282014 Approve David Ferriero Archivist of the Unite d States
Office of the Archivist-Office of the Archivist
Electronic Records Archives Page 4 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Executive Summary
Summary
Permanent Item Numbers
Federal Register Notice
Publication Date
Copies Requested
Comments Received
The Department of State Bureau of Information amp Reso~sect~114 Management requests disposition authority for records of the Enterprise Programming amp Integration Division Records include a web application that provides single portal access to request goods and services such as ordering supplies motor pool scheduling and Help Desk requests These records have temporary value because they have little to no research value
Required
2014-03-17
0
0
Electronic Records Archives Page 5 of5 PDF Created on 05272014
5272014 r(- ~~II Archi1A3S amp Records Administration Mail- Change rrgt~or job DAA-0059-2014-0002 ) I ) ~~ ~
Change memo for job DAA-0059-2014-0002
Darryl Byrd ltdarrylbyrdnaragovgt Fri May 9 2014 at 644AM To DURANERstategov Bee Byrd Darryl ltdarrylbyrdnaragovgt
Raquel
The National Archives and Records Administration has completed its review of Job Number DAA-0059-2014shy0002 covering the records of the eServices System of the Bureau of Information amp Resource Management Before the schedule Will be approved the following changes must be made
Item 0001 eServices 20 Master File
During the appraisal it was determined the underlying records contained in the system are covered by various GRS authorities The Department needs to note the appropriate GRS citations in the records schedule specifically the GRS or Superseded Authority Citation field GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b
and 8c GRS 24 item 10a and 10b GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item 2a
The retention period for these records also requires amiddot changemiddot NARA recommends the following Destroy three years after requests have been completed or when no longer needed whichever is later This provides for a uniform retention consistent with the underl GRS authorities and adheres to GAO requirements for the retention periods of administrative records
The schedule has been Returned for Revision in ERA We look forward to receiving the revised version of the schedule in ERA and moving forward with the approval process
Please let me know if you have any questions or problems Darryl
Darryl L Byrd Appraisal Archivist National Archivist and Records Administration 8601 Adelphi Road Room 2100 College Park Maryland 207 40 301-837-3676
httpsrrailgooglecomrrailuOui=2ampik=489b34f7aaampview=ptampas_to=DURANER40stategovampas_sizeoperator=s_slampas_sizeunit=s_smbampas_subset=allampa 11
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
1
) ~
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Outline of Records Schedule Items for DAA-0059-2014-0002
Sequence Number
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5 PDF Created on 06022014
I -__
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Records Schedule Items
Sequence Number
1 eServices 20 Master File
Disposition Authority Number DAA-0059-20 14-0002-0001
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and servic~s that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief of Mi~sion Authority are able to request services to include but not limited to computer helpdesk requests to install software fix printers or reset passwords motor pool trip requests to have a car and driver for transportation to and from an airport facility work orders to repair items in their home or office property pickup or delivery requests to deliver andor remove items from their home or office eServices 20 also allows end-users to monitor status on the completion of their requests as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Active
Is this item media neutral Yes
Do any of the records covered No by this item currently exist in electronic format(s) other than eshymail and word processing
GRS or Superseded Authority GRS 24 item 2 GRS 24 item 6a GRS 24 items 8b Citation and Be GRS 24 items 1 Oa and 1 Ob GRS 15 item
2a and 2b GRS 4 item 1 and GRS 10 item 2a
Disposition Instruction
Retention Period Destroy three years after requests have been completed or when no longer needed whichever is later
Additional Information
GAO Approval Not Required
Electronic Records Archives Page 3 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Agency Certification
I hereby certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records proposed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention periods specified
Signatory Information
Date Action By Title Organization
10042013 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05092014 Return for Revisio n
Darryl Byrd Appraisal Archivist National Archives and Records Administration - Records Management Services
05222014 Submit For Certific ation
Shelia Prince Program Analyst AGIS- AGISIIPSRA
05232014 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05272014 Submit for Concur renee
Lisa Clavelli Supervisor ACNR A ppraisal Team 2
National Archives and Records Administration - Records Management Services
05272014 Concur Margaret Hawkins
Director of Records Management Servic es
Nationai Records Management Program - Records Management Services
05272014 Concur Laurence Brewer
Director National R ecords Management Program
National Archives and Records Administration - National Records Management Program
05282014 Approve David Ferriero Archivist of the Unite d States
Office of the Archivist-Office of the Archivist
Electronic Records Archives Page 4 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Executive Summary
Summary
Permanent Item Numbers
Federal Register Notice
Publication Date
Copies Requested
Comments Received
The Department of State Bureau of Information amp Reso~sect~114 Management requests disposition authority for records of the Enterprise Programming amp Integration Division Records include a web application that provides single portal access to request goods and services such as ordering supplies motor pool scheduling and Help Desk requests These records have temporary value because they have little to no research value
Required
2014-03-17
0
0
Electronic Records Archives Page 5 of5 PDF Created on 05272014
5272014 r(- ~~II Archi1A3S amp Records Administration Mail- Change rrgt~or job DAA-0059-2014-0002 ) I ) ~~ ~
Change memo for job DAA-0059-2014-0002
Darryl Byrd ltdarrylbyrdnaragovgt Fri May 9 2014 at 644AM To DURANERstategov Bee Byrd Darryl ltdarrylbyrdnaragovgt
Raquel
The National Archives and Records Administration has completed its review of Job Number DAA-0059-2014shy0002 covering the records of the eServices System of the Bureau of Information amp Resource Management Before the schedule Will be approved the following changes must be made
Item 0001 eServices 20 Master File
During the appraisal it was determined the underlying records contained in the system are covered by various GRS authorities The Department needs to note the appropriate GRS citations in the records schedule specifically the GRS or Superseded Authority Citation field GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b
and 8c GRS 24 item 10a and 10b GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item 2a
The retention period for these records also requires amiddot changemiddot NARA recommends the following Destroy three years after requests have been completed or when no longer needed whichever is later This provides for a uniform retention consistent with the underl GRS authorities and adheres to GAO requirements for the retention periods of administrative records
The schedule has been Returned for Revision in ERA We look forward to receiving the revised version of the schedule in ERA and moving forward with the approval process
Please let me know if you have any questions or problems Darryl
Darryl L Byrd Appraisal Archivist National Archivist and Records Administration 8601 Adelphi Road Room 2100 College Park Maryland 207 40 301-837-3676
httpsrrailgooglecomrrailuOui=2ampik=489b34f7aaampview=ptampas_to=DURANER40stategovampas_sizeoperator=s_slampas_sizeunit=s_smbampas_subset=allampa 11
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
I -__
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Records Schedule Items
Sequence Number
1 eServices 20 Master File
Disposition Authority Number DAA-0059-20 14-0002-0001
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and servic~s that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief of Mi~sion Authority are able to request services to include but not limited to computer helpdesk requests to install software fix printers or reset passwords motor pool trip requests to have a car and driver for transportation to and from an airport facility work orders to repair items in their home or office property pickup or delivery requests to deliver andor remove items from their home or office eServices 20 also allows end-users to monitor status on the completion of their requests as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Active
Is this item media neutral Yes
Do any of the records covered No by this item currently exist in electronic format(s) other than eshymail and word processing
GRS or Superseded Authority GRS 24 item 2 GRS 24 item 6a GRS 24 items 8b Citation and Be GRS 24 items 1 Oa and 1 Ob GRS 15 item
2a and 2b GRS 4 item 1 and GRS 10 item 2a
Disposition Instruction
Retention Period Destroy three years after requests have been completed or when no longer needed whichever is later
Additional Information
GAO Approval Not Required
Electronic Records Archives Page 3 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Agency Certification
I hereby certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records proposed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention periods specified
Signatory Information
Date Action By Title Organization
10042013 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05092014 Return for Revisio n
Darryl Byrd Appraisal Archivist National Archives and Records Administration - Records Management Services
05222014 Submit For Certific ation
Shelia Prince Program Analyst AGIS- AGISIIPSRA
05232014 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05272014 Submit for Concur renee
Lisa Clavelli Supervisor ACNR A ppraisal Team 2
National Archives and Records Administration - Records Management Services
05272014 Concur Margaret Hawkins
Director of Records Management Servic es
Nationai Records Management Program - Records Management Services
05272014 Concur Laurence Brewer
Director National R ecords Management Program
National Archives and Records Administration - National Records Management Program
05282014 Approve David Ferriero Archivist of the Unite d States
Office of the Archivist-Office of the Archivist
Electronic Records Archives Page 4 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Executive Summary
Summary
Permanent Item Numbers
Federal Register Notice
Publication Date
Copies Requested
Comments Received
The Department of State Bureau of Information amp Reso~sect~114 Management requests disposition authority for records of the Enterprise Programming amp Integration Division Records include a web application that provides single portal access to request goods and services such as ordering supplies motor pool scheduling and Help Desk requests These records have temporary value because they have little to no research value
Required
2014-03-17
0
0
Electronic Records Archives Page 5 of5 PDF Created on 05272014
5272014 r(- ~~II Archi1A3S amp Records Administration Mail- Change rrgt~or job DAA-0059-2014-0002 ) I ) ~~ ~
Change memo for job DAA-0059-2014-0002
Darryl Byrd ltdarrylbyrdnaragovgt Fri May 9 2014 at 644AM To DURANERstategov Bee Byrd Darryl ltdarrylbyrdnaragovgt
Raquel
The National Archives and Records Administration has completed its review of Job Number DAA-0059-2014shy0002 covering the records of the eServices System of the Bureau of Information amp Resource Management Before the schedule Will be approved the following changes must be made
Item 0001 eServices 20 Master File
During the appraisal it was determined the underlying records contained in the system are covered by various GRS authorities The Department needs to note the appropriate GRS citations in the records schedule specifically the GRS or Superseded Authority Citation field GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b
and 8c GRS 24 item 10a and 10b GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item 2a
The retention period for these records also requires amiddot changemiddot NARA recommends the following Destroy three years after requests have been completed or when no longer needed whichever is later This provides for a uniform retention consistent with the underl GRS authorities and adheres to GAO requirements for the retention periods of administrative records
The schedule has been Returned for Revision in ERA We look forward to receiving the revised version of the schedule in ERA and moving forward with the approval process
Please let me know if you have any questions or problems Darryl
Darryl L Byrd Appraisal Archivist National Archivist and Records Administration 8601 Adelphi Road Room 2100 College Park Maryland 207 40 301-837-3676
httpsrrailgooglecomrrailuOui=2ampik=489b34f7aaampview=ptampas_to=DURANER40stategovampas_sizeoperator=s_slampas_sizeunit=s_smbampas_subset=allampa 11
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Agency Certification
I hereby certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records proposed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention periods specified
Signatory Information
Date Action By Title Organization
10042013 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05092014 Return for Revisio n
Darryl Byrd Appraisal Archivist National Archives and Records Administration - Records Management Services
05222014 Submit For Certific ation
Shelia Prince Program Analyst AGIS- AGISIIPSRA
05232014 Certify Tasha Thian Agency Records Off icer
AGIS- AGISIIPSRA
05272014 Submit for Concur renee
Lisa Clavelli Supervisor ACNR A ppraisal Team 2
National Archives and Records Administration - Records Management Services
05272014 Concur Margaret Hawkins
Director of Records Management Servic es
Nationai Records Management Program - Records Management Services
05272014 Concur Laurence Brewer
Director National R ecords Management Program
National Archives and Records Administration - National Records Management Program
05282014 Approve David Ferriero Archivist of the Unite d States
Office of the Archivist-Office of the Archivist
Electronic Records Archives Page 4 of 5 PDF Created on 06022014
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Executive Summary
Summary
Permanent Item Numbers
Federal Register Notice
Publication Date
Copies Requested
Comments Received
The Department of State Bureau of Information amp Reso~sect~114 Management requests disposition authority for records of the Enterprise Programming amp Integration Division Records include a web application that provides single portal access to request goods and services such as ordering supplies motor pool scheduling and Help Desk requests These records have temporary value because they have little to no research value
Required
2014-03-17
0
0
Electronic Records Archives Page 5 of5 PDF Created on 05272014
5272014 r(- ~~II Archi1A3S amp Records Administration Mail- Change rrgt~or job DAA-0059-2014-0002 ) I ) ~~ ~
Change memo for job DAA-0059-2014-0002
Darryl Byrd ltdarrylbyrdnaragovgt Fri May 9 2014 at 644AM To DURANERstategov Bee Byrd Darryl ltdarrylbyrdnaragovgt
Raquel
The National Archives and Records Administration has completed its review of Job Number DAA-0059-2014shy0002 covering the records of the eServices System of the Bureau of Information amp Resource Management Before the schedule Will be approved the following changes must be made
Item 0001 eServices 20 Master File
During the appraisal it was determined the underlying records contained in the system are covered by various GRS authorities The Department needs to note the appropriate GRS citations in the records schedule specifically the GRS or Superseded Authority Citation field GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b
and 8c GRS 24 item 10a and 10b GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item 2a
The retention period for these records also requires amiddot changemiddot NARA recommends the following Destroy three years after requests have been completed or when no longer needed whichever is later This provides for a uniform retention consistent with the underl GRS authorities and adheres to GAO requirements for the retention periods of administrative records
The schedule has been Returned for Revision in ERA We look forward to receiving the revised version of the schedule in ERA and moving forward with the approval process
Please let me know if you have any questions or problems Darryl
Darryl L Byrd Appraisal Archivist National Archivist and Records Administration 8601 Adelphi Road Room 2100 College Park Maryland 207 40 301-837-3676
httpsrrailgooglecomrrailuOui=2ampik=489b34f7aaampview=ptampas_to=DURANER40stategovampas_sizeoperator=s_slampas_sizeunit=s_smbampas_subset=allampa 11
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
Executive Summary
Summary
Permanent Item Numbers
Federal Register Notice
Publication Date
Copies Requested
Comments Received
The Department of State Bureau of Information amp Reso~sect~114 Management requests disposition authority for records of the Enterprise Programming amp Integration Division Records include a web application that provides single portal access to request goods and services such as ordering supplies motor pool scheduling and Help Desk requests These records have temporary value because they have little to no research value
Required
2014-03-17
0
0
Electronic Records Archives Page 5 of5 PDF Created on 05272014
5272014 r(- ~~II Archi1A3S amp Records Administration Mail- Change rrgt~or job DAA-0059-2014-0002 ) I ) ~~ ~
Change memo for job DAA-0059-2014-0002
Darryl Byrd ltdarrylbyrdnaragovgt Fri May 9 2014 at 644AM To DURANERstategov Bee Byrd Darryl ltdarrylbyrdnaragovgt
Raquel
The National Archives and Records Administration has completed its review of Job Number DAA-0059-2014shy0002 covering the records of the eServices System of the Bureau of Information amp Resource Management Before the schedule Will be approved the following changes must be made
Item 0001 eServices 20 Master File
During the appraisal it was determined the underlying records contained in the system are covered by various GRS authorities The Department needs to note the appropriate GRS citations in the records schedule specifically the GRS or Superseded Authority Citation field GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b
and 8c GRS 24 item 10a and 10b GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item 2a
The retention period for these records also requires amiddot changemiddot NARA recommends the following Destroy three years after requests have been completed or when no longer needed whichever is later This provides for a uniform retention consistent with the underl GRS authorities and adheres to GAO requirements for the retention periods of administrative records
The schedule has been Returned for Revision in ERA We look forward to receiving the revised version of the schedule in ERA and moving forward with the approval process
Please let me know if you have any questions or problems Darryl
Darryl L Byrd Appraisal Archivist National Archivist and Records Administration 8601 Adelphi Road Room 2100 College Park Maryland 207 40 301-837-3676
httpsrrailgooglecomrrailuOui=2ampik=489b34f7aaampview=ptampas_to=DURANER40stategovampas_sizeoperator=s_slampas_sizeunit=s_smbampas_subset=allampa 11
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
5272014 r(- ~~II Archi1A3S amp Records Administration Mail- Change rrgt~or job DAA-0059-2014-0002 ) I ) ~~ ~
Change memo for job DAA-0059-2014-0002
Darryl Byrd ltdarrylbyrdnaragovgt Fri May 9 2014 at 644AM To DURANERstategov Bee Byrd Darryl ltdarrylbyrdnaragovgt
Raquel
The National Archives and Records Administration has completed its review of Job Number DAA-0059-2014shy0002 covering the records of the eServices System of the Bureau of Information amp Resource Management Before the schedule Will be approved the following changes must be made
Item 0001 eServices 20 Master File
During the appraisal it was determined the underlying records contained in the system are covered by various GRS authorities The Department needs to note the appropriate GRS citations in the records schedule specifically the GRS or Superseded Authority Citation field GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b
and 8c GRS 24 item 10a and 10b GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item 2a
The retention period for these records also requires amiddot changemiddot NARA recommends the following Destroy three years after requests have been completed or when no longer needed whichever is later This provides for a uniform retention consistent with the underl GRS authorities and adheres to GAO requirements for the retention periods of administrative records
The schedule has been Returned for Revision in ERA We look forward to receiving the revised version of the schedule in ERA and moving forward with the approval process
Please let me know if you have any questions or problems Darryl
Darryl L Byrd Appraisal Archivist National Archivist and Records Administration 8601 Adelphi Road Room 2100 College Park Maryland 207 40 301-837-3676
httpsrrailgooglecomrrailuOui=2ampik=489b34f7aaampview=ptampas_to=DURANER40stategovampas_sizeoperator=s_slampas_sizeunit=s_smbampas_subset=allampa 11
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received 4282014 Date Due 5162014
Meg Ryan (ROT) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review ofthe appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain all No answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[]
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes[]
Stakeholder Final Action
Unit ccgtncurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
Datev 4292014
April14 2014
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
FINAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent 4252014
Date Received _______________ Date Due 5162014
Laura McHale (GRS) TO SHU Core Team MemberOther SHU
This schedule is transmitted for review of the appraisal and schedule
SummaryFinal Review
Have all issues raised on the Initial Review Form and through other contacts during the appraisal process been
satisfactorily addressed
Yes[]
Explain aiiNo answers
Are all descriptions disposition statements and transfer instructions acceptable Yes[] NoD
Does SHU Core Team MemberOther SHU Representative concur with final version of the schedule If No attach a
separate memorandum explaining reason for non-concurrence
Yes [l] Stakeholder Final Action
Unit concurs with the understanding that all the changes proposed in the appraisal memo are made if any are recommended
Concur 111 Do Not Concur D
A M H I ~~~t~~~gun~~t~~~~1 ~eam S F I d Laura c a e ou=ACNR emen=lauramchalenaragov c=US 1gnature 1e oate2014042s1o21ss-04oomiddot Date 4252014
April14 2014
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
Date April25 2014 Appraiser Darryl L Byrd ACNR Agency Department of State Subject DAA-0059-2014-0002
INTRODUCTION
Schedule Overview eServices 20 Master File
Background Information The Department of State has staff stationed throughout many regions of the world Staff at all of these foreign locations needs to follow the same procedures in order to submit requests for any one of 195 administrative services supplies and resources such as facility repair requests password resets software installations etc To date these requests could only be made through the use of the International Cooperative Administrative Support Services (ICASS) system The Department of State has moved to improve the process and also to comply with Executive Order 13571 Streamlining Service Delivery and Improving Customer Service (2011) The result was the development of the eServices interface that allows any user at any location to submit requests to ICASS
Overall Recommendation I recommend approval with proposed changes to one or more items as provided below
APPRAISAL
Item 0001 eServices Master File The data entered into the eServices Master file include information such as the requester the assigned post type of service requested location for requested service or supply to be delivered or performed The services handled by the eServices system are administrative in nature and do not reflect the agencys mission or policies The Department will be required to include the following GRS citations in the GRS or Superseded Authority Citation field in ERA GRS 24 item 2 GRS 24 item 6a GRS 24 item 8b and 8c GRS 24 item 1 Oa and 1 Ob GRS 15 item 2a and 2b GRS 4 item 1 and GRS 10 item Proposed Disposition Temporary
NATIONAL ARCHIVES and
RECORDS ADMINISTRATION
8601 A DELPH I ROAD
COLLEGE PARK MD 20740-6001
www arei i ves go v
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
Appropriateness of Proposed Disposition Appropriate Appraisal Justification middot
Previously approved as temporary These records are currently covered by various GRS items This schedule is requesting an exemption from the standard GRS dispositions which will provide a single temporary disposition along with a uniform retention time which aligns with business processes Has little or no research value
Adequacy of Proposed Retention Period Inadequate The Department will be required to change the retention period NARA recommends the following Destroy three years after
requests have been completed or when no longer needed whichever is later This retention satisfies the GAO requirement and aligns to business needs of the Department Media Neutrality Approved
Darryl L Byrd Appraiser
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
31122014 N ~~1Archiws amp Records Administration Mail - Re Initial sr---_r DAA-0059-2014-0002 ~ I I L_ _ J
Re Initial SHU for DAA-0059-2014-0002
Laura McHale ltlauramchalenaragovgt Tue Mar 11 2014 at 403 PM To Darryl Byrd ltdarrylbyrdnaragovgt
Hi Darryl
Its nice to hear from you The GRS Team doesnt have a proposed retention wed like to see for these records Our teams primary concern is reviewing deviations to the GRS especially when agencies want to reduce retentions
I am requesting final review only because you mentioned there might be additional GRS items added to their e-system when they do their crosswalk Our final review will be just a quick check of any GRS items
Thanks
Laura
On Tue Mar 11 2014 at 959AM Darryl Byrd ltdarrylbyrdnaragovgt wrote Hi Laura
I received the new IRF Would you please let me know what the GRS team would like to see as the proposed retention for the data in the eServices system This will help me know what to shoot for when I get back to State
Thank you Darryl
On Tue Mar 4 2014 at 1114 AM Laura McHale ltlauramchalenaragovgt wrote
Hi Darryl
I just resent the IRF to your original message on the GRS account
Thanks httpsmailgoog lecommailuOui=2ampik=489b34f7aaampl1ew-=ptampsearch=inboxampth=144b2be52bce7ca9ampsim1=144b2be52bce7ca9
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
---------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ __ __ Date Sent_F_e_b_2_8_ _2_0_1_4
Date Received 2-28-2014 Date Due March 14 2014
TO SHU Core Team MemberOther SHU (email) GRS_Teamnaragov
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
I have contacted the agency and let them know they need to identify all superceded ACNR authorities including GRS in this schedule Comments Request for see comments sent via email Laura McHale to omiddotarryl Byrd March 4 2014 Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesO No[]
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues Yes[] NoD
5 Are proposed dispositions appropriate middot Yes[] NoD
6 Are proposed disposition statements clear Yes[] NoD
7 Is age of transfer for permanent records acceptable Yes[] NoD
8 VolumeDate span information present NA [] YesD NoD
9 Are related finding aidsindexes on schedule NA [] YesD N~D
10 Additional commentssuggestions NAD Yes[] NoD
Contact (email) _____________DcoreOther SHU wishes to participate in appraisal visit
QcoreOther SHU WAIVES Review lf coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
i Digitally signed by Laura A McHaleON cn=Laura A McHale o=GRS Team ou=ACNR LaUra A M CHaIeS
F ld bull email=tauramchalenaragov c=USlgnatU re le Date 20140304 111005 -0500 Date March 4 2014
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
DAA-0059-2014middot0002- eServices 20
Chichester Lois S ltChichesterLSstategovgt Thu Dec 19 2013 at 830 AM To Darryl Byrd ltdarrylbyrdnaragovgt
Darryl I sent this email to you a couple of days ago and I had to recall it a copy of times to make corrections so Im not sure you received it however Im forwarding it again for review for clarity and to ensure Im conveying the correct information NARA is requesting about eServices 20 The email below is what I intend to send to eServices Feel free to make any adjustments Thx
Mr Kafka the National Archives and Records Administration (NARA) is in the process of reviewing eServices 20 records disposition schedule for approval and has contacted me with several questions about eServices before the schedule can be approved
NARA has reviewed the schedule and realized that the disposition for the eServices 20 Master File is not relatable eServices 20 maintains several record groups with different dispositions The record groups are all covered by the General Records Schedules (GRS) GRS are NARA-approved dispositions that
middot covers records most common in the Federal Government such as Personnel records Budget records T ampA Security etc GRS schedule items do not require a review by NARA NARA has determined that the records maintained in eServices 20 are all GRS items However the various dispositions must be listed therefore it is recommended that the existing disposition authority be delete and replaced with the appropriate records disposition authorities for the records maintained in eServices 20 IPSRA have provide a break down of the various records and their appropriate records disposition below Please review the GRS items and determine if they are relatable to the- records groups maintained by eServices 20 and identify the schedule(s) that is not applicable Once you have reviewed and agreed with the revised dispositions IPSRA will update the
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
-middot_ Yrmiddot -
eServices 20 Mastet~r~e disposition and submit the emiddotVised records disposition
1) Records covering files concerning implementation of IT facility and site management and equipment support services provided to specific sites including reviews site visits reports trouble reports equipment service histories reports of follow-up actions and related correspondence are covered by
GRS 24 item 2
Disposition destroydelete when 3 years old or when superseded or obsolete whichever is longer
2) User identification profiles authorizations and password files records are covered by GRS 24 item 6a
Disposition destroydelete inactive file 6 years after user account is terminated or password is altered or when no longer needed for investigative or security purposes whichever is later
3) Problem reports and related decision document relating to the software infrastructure of the network system are covered by GRS 24 item Bb
Disposition destroydelete 1 year after problem is resolved (
4) Reports on operations including measures of benchmarks performance indicators and critical success factors error and exception reporting selfshyassessments performance monitoring and management reports are covered by GRS 24 item Be
Disposition destroydelete when 3 years old
5) Records related to providing help desk information to customers including pamphlets responses to Frequently Asked Questions and other documents prepared in advance to assist customers are covered by GRS 24 item 1 Oa
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
~ t I
Disposition destroyd~zrregte 1 year after record is sup~-~iaded or obsolete
6) Records related to help desk logs and reports and other files related to customer query and problem response query monitoring and clearance and customer feedback records and related trend analysis and reporting are covered by GRS 24 item 10b
Disposition destroydelete when 1 year old or when no longer needed for review and analysis whichever is later
7) Maintenance and repair records for individual housing units are covered by GRS 15 item 2a
Disposition destroy 3 fiscal years following close of fiscal year in which unit is closed to tenancy or leaves agency control
8) Work orders requisitions and related paper involved in housing repairs and middot maintenance work are covered by GRS 15 item b
Disposition destroy 3 fiscal years following close of fiscal year in which work is done
9) Records relat~d to property disposal correspondence files are covered by GRS 4 item 1
I
Disposition destroy when 2 years old
1 0) Records related to motor vehicle operations such as dispatching and scheduling are covered by GRS 10 item 2a
Disposition destroy when 3 months old
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
-----------------------
INITIAL REVIEW FORM
Job Number_D_AA_-0_0_5_9_-_2_0_14_-_0_0_0_2 __ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received 1 0292013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU Core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear
2 Series descriptions adequate and clear
3 Do big bucket iteJns or supplemental information (crosswalk) clearly spell out all the records covered by each item middot NA D
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues
5 Are proposed dispositions appropriate
6 Are proposed disposition statements clear
7 Is age of transfer for permanent records acceptable
8 VolumeDate span information present
9 Are related finding aidsindexes on schedule
10 Additional commentssuggestions
OcoreOther SHU wishes to participate in appraisal visit
1jcoreOther SHU WAIVES Review [optional to answer 1-9 above]
NAD
NAD
NAD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
YesD NoD
Contact (email) rUSSellloisellenaragOV
DCoreOther SHU Wants to Review Appraisal [must answer 1-9 above]
middot Dlgltany signed by Soon E Roley
S t F I d SCott E Ro I eyON cn=Scott E Roley o=NARA ou=AFO 1 emall=scottroleynaragov c=US1gna Ure le Oate201310311411400700 Date __ __l-=-o~3--+L--L-1~a_
I I
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
__
-------------------------
INITIAL REVIEW FORM
Job Number_D_AA -0_0_5_9_-_2_0_14_-_0_0_0_2__ Date Sent_O_c_t_2_9__2_0_1_3__
Date Received Oct 29 2013 Date Due_N_o_v_ _12__2_0_1_3 __
TO SHU core Team MemberOther SHU (email) Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room_A_I_I_2_1_0_0____
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear YesD NoD
2 Series descriptions adequate and clear YesD NoD
3 Do big bucket items or supplemental information (crosswalk) clearly spell out all the records covered by each item NA D YesD NoD
4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD NoD
5 Are proposed dispositions appropriate YesD NoD
6 Are proposed disposition statements clear YesD NoD
7 Is age oftransfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD NoD
9 Are related finding aidsindexes on schedule NAD YesD NoD
10 Additional commentssuggestions NAD YesD NoD
Contact (email) ______________OcoreOther SHU wishes to participate in appraisal visit
l CoreOther SHU WAIVES Review DCoreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] [must answer 1-9 above]
Digltalfy signed by Lyrn A GoodseU
Lynn A Goodsell DNoagtbullLynnAGood~DobullRDERbullS_Rmiddotbull bull I d bull middotReference Services emaiflynngoodseUnaragov CUS Date October 30 2013S1gnature F1e omiddotmiddotoo
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
---------------
INITIAL REVIEW FORM
Job Number DAA-0059-20 14-0002 Date Sent_O_c_t _2_9__2_0_1_3__middot----------------------------- shyDate Received 1 0292013 Date Due Nov 12 2013
Meg Ryan Russ Loiselle Lynn Goodsell Ted Hull Tim Enas TO SHU Core Team MemberOther SHU (email)_____________________________
Return to ACNR contact (email) darrylbyrdnaragov
Phone Number X73676 Room All21 00
ACNR Comments Request for Assistance
Results of Initial Review Provide additional commentssuggestions for any No answers on a separate attachment
Refer to questions by number
1 Organization(s) creating the records is clear Yes[] NoD
2 Series descriptions adequate and clear Yes[] NoD
3 Do big bucket items or supplemental information (=rosswalk) clearly spell out all the
records covered by each item YesD NoDNA I I 4 Does schedule or supplemental information (crosswalk if big bucket schedule) provide adequate information on format and media issues YesD No[]
5 Are proposed dispositions appropriate Yes[] NoD
6 Are proposed disposition statements clear ~sl1 NoD
7 Is age of transfer for permanent records acceptable YesD NoD
8 VolumeDate span information present NAD YesD No[]
9 Are related finding aidsindexes on schedule NAD YesD No[]
10 Additional commentssuggestions NAD YesD No[]
Contact (email) ______________DcoreOther SHU wishes to participate in appraisal visit
DCoreOther SHU WAIVES Review II coreOther SHU Wants to Review Appraisal [optional to answer 1-9 above] (must answer 1-9 above]
Digitally signed by Meghan Ryan middot Meghan Ryan Guthorn ~uthom
Signature Field Date 20131029 161337 -o4middotoomiddot Date 1 0292013
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
( ---~ J
NAL ARCHIVES AND RECORDS ADMINISTRATION
Records Schedule DAA-0059-2014-0002
Request for Records Disposition Authority
DAA-0059-20 14-0002
Appraiser Working Version
Department of State
General Records of the Department of State
Records Schedule applies to Major Subdivsion
Major Subdivision Bureau of Information amp Resource Management
Minor Subdivision Enterprise Programming amp Integration Division
Schedule Subject cords Maintained by Enterprise Programming amp Integration Di ion (IRMOPSSIOEPI)
Internal agency concurrences will No be provided
Background Information
Item Count
Number of Total Disposition Number of Permanent Items Disposition Items
1 0
GAO Approval
Electronic Records Archives
Number of Temporary Disposition Items
Page 1 of 5
Number of Withdrawn Disposition Items
0
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
line of Records Schedule Items for DAA-0059-2014-0002
eServices 20 Master File Disposition Authority Number DAA-0059-2014-0002-0001
Electronic Records Archives Page 2 of 5
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
Records Schedule Items
c
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
eServices 20 Master File
Disposition Authority Number DAA-0059-2014-0002-000 1
eServices 20 is the one -stop shop web application for overseas users to request provision and track ICASS goods and services that replaces the legacy WebPASS and eServices applications in use by Post today Users under Chief
f Mission Authority are able to request services to include but not limited to puter helpdesk requests to install software fix printers or reset passwords
mo r pool trip requests to have a car and driver for transportation to and from an air art facility work orders to repair items in their home or office property pickup delivery requests to deliver andor remove items from their home or office eS rvices 20 also allows end-users to monitor status on the completion of their reque s as well as measure time metrics on how long it took to complete a request
Final Disposition Temporary
Item Status Pending
Yes
Do any of the records cover Nomiddot by this item currently exist in electronic format(s) other than eshymail and word processing
Disposition Instruction
Retention Period Delet one year after requests have been completed or whe no longer needed whichever is later
Additional Information
GAO Approval
Electronic Records Archives Page 3 of 5
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer
NATIONAL ARCHIVES AND RECORDS ADMINISTRATION Request for Records Disposition Authority Records Schedule DAA-0059-2014-0002
pro osed for disposal in this schedule are not now needed for the business of the agency or will not be needed after the retention perio specified
I ere by certify that I am authorized to act for this agency in matters pertaining to the disposition of its records and that the records
Date
10042013
Electronic Records Archives
By
Tasha Thian
Page 4 of 5
Title Organization
Agency Records Off AGIS- AIGISIPSRA icer