sultanate of oman ita eservices

Introduction to Oman’s eServices

Capacity Building

eGovernment Services

eBusiness

eLearning

eHealth

eEmployment

Enabling ICT

eServices in the Private Sector

CONTENTS

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2

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.á«eƒμ◊G äÉ°ù°SDƒŸG ™e É¡H ¿ƒ∏eÉ©àjh

The Digital Oman Strategy or e.oman outlines the blueprint

for several key IT initiatives in the Sultanate of Oman which

aim to empower the citizens by providing meaningful

interaction through eServices.

By addressing Government as well as Digital Society

issues the e.oman strategy aims to create an effective

government-community-citizen infrastructure that provides

better public services to its people, thereby reducing

bureaucracy.

Through implementing eServices, the government seeks

new and innovative ways to better engage and interact

with citizens in the delivery of public service.

Using the latest Information Technology solutions, citizens

can view information, pay bills, apply for services and

monitor application status from the comfort of their homes

and offices or from their mobile devices.

Extending their reach to the global marketplace via ICT,

businesses can compete effectively and efficiently.

Key to the success of e.oman initiatives is increasing the

digital literacy of the end user through capacity building,

by the provision of government and community training

programs.

eServices truly transform the way citizens interact

and transact with the government.

Introduction to مقدمة ع الخدمات Oman's eServicesااللكترونية في سلطنة عمان

3

• Capacity building is defined as the “process

of developing and strengthening the skills, instincts,

abilities, processes and resources that

organizations and communities need to survive,

adapt, and thrive in the fast-changing world.”

- Ann Philbin

• In the e.oman strategy, capacity building

programs are strategically planned and

implemented through the National IT Training and

Awareness (NITTA) initiative.

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. (NITTA) äÉeƒ∏©ŸG

Capacity

Building

بـنـاءالقدرات

4

The National IT Training & Awareness

Framework (NITTA)

• This initiative is a governmental nation-wide

e.oman initiative aimed at developing Information

Communication Technology (ICT) skills,

capability and increasing ICT awareness and

proficiency within the Government, the community

and the private sector.

• The NITTA Framework covers a wide range of ICT

competency and skills development projects.

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äÉeƒ∏©ŸG

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SPECIALISED IT SKILLS TO MEET FUTURE NEEDS OF THE INDUSTRY

SPECIALISED IT SKILLS TO MEET CURRENT NEEDS OF THE INDUSTRY

WORKFORCE DEVELOPMENT & eBUSINESS READINESS & SAVVINESS PROGRAMS

DIGITAL LITERACY SKILLS

Capacity

Building


5

Government IT Training & Certification

(GITTC)

• Around 100,000 civil service employees will be

trained and certified with Internet and Computing

Core Certification (IC3) certifications over a period

of 3 years.

• This is to equip them with digital literacy skills which

are essential in a knowledge-based economy.

• Approximately 3000 civil service employees have

been trained in Phase One.

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Capacity

Building


6

Community Knowledge Centers (CKCs)

• Digital literacy training is driven through CKCs in

collaboration with Non-Government Organisations.

• Community Knowledge Centers have started

training sessions in four regions around the

Sultanate: Salalah, Sur, Sohar, and Muscat.

• With digital literacy skills, every Omani citizen will

be able to interact, transact and utilize the online

eServices.

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.á«fhÎμd’G äÉeóÿG ΩGóîà°SGh á«ªbôdG

Capacity

Building


7

Specialised IT Training

• Specialised IT training courses are provided

to upgrade the IT professionals from the Ministry

and Government organisations.

• ITA has trained a large number of Omanis who will

be able to deploy and implement the latest

Microsoft solutions.

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.äÉ«›ôHh ∫ƒ∏M øe âaƒ°Shôμ«e ácöT

Capacity

Building


8

Innovation and Support Center (ISC)

• The ISC houses consultants who work with the local

team to identify, design and implement new

innovative solutions to benefit the Government

of Oman.

• ISC has successfully trained more than 300

government employees and completed nine

eGovernment consultancy projects for

various Ministry and Government organisations.

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Capacity

Building


9

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∫ƒNódG IQGOE’ É«dGQóa ÉeÉ¶f »ª∏©dG åëÑdG ¢ù∏› ™Ñàj

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www.trc.gov.om

Knowledge Management at

The Research Council

• KID or Knowledge Identification,

brings researchers, management and

educational or research institutions together.

• This allows effective and efficient management

of research projects and provides a wealth of

information for knowledge management.

• TRESS - An open grant electronic submission

system is being developed by the TRC to process,

issue and manage funds for research.

www.trc.gov.om

Capacity

Building


10

The Official eGovernment Services Portal

• This is the main gateway to government electronic

services. Citizens and businesses can interact and

make transactions efficiently.

• Engineered with state-of-the art architecture ,

anytime, anywhere access to the portal can

occur through multiple channels such as the web

and mobile devices.

• Currently, the portal is the largest repository of

eServices in Oman with over 600 services.

• www.oman.om

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www.oman.om :áHGƒÑdG ™bƒe

eGovernment

SERVICES

الخدمات الحكوميةااللكترونية

11

ÊhÎμdE’G ¢übÉæàdG

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.kÉ«fhÎμdG äÉ°übÉæŸG ¢ù∏›

www.tenderboard.gov.om :ÊhÎμd’G ™bƒŸG eTendering System

• This is a centralized state-of-the-art

procurement management system and set of

processes.

• It is now possible for government entities to

prepare, float, evaluate and award tenders online.

• Contractors, Suppliers and Consultants can

purchase tenders, submit offers, register and

renew registration with the Government Tender

Board online.

• www.tenderboard.gov.om

egovernment

SERVICES


12

One-Stop Shop (OSS)

• Company registration in the Ministry of Commerce

& Industry is easy through the One-Stop Shop

(OSS).

• The OSS has processed a total of 643,058

applications electronically and efficiently.

• www.business.gov.om

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www.business.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


13

Higher Education Admission Centre

(HEAC) System

• This system seamlessly processes and allocates

applications to higher education institutions based

on the program of choices and student grades.

• It has processed and allocated a total of more

than193,000 applications since its inception in

2006.

• It won the World Best eContent award at the World

Summit Award 2007.

• www.heac.gov.om

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www.heac.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


14

Education Portal

The online portal is a vital link connecting all the

educational elements in an integrated system.

It facilitates the educational process and presents

it as an effective and innovative solution for

teachers, students and parents.

A total of 300 schools are already connected to

the portal.

The Education Portal won the eOman Award 2009

in the eProject category.

• www.moe.gov.om

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www.moe.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


15

National Registration System (NRS)

The NRS is a state-of-the-art system designed to

store and retrieve data through the largest

database in the Sultanate known as the Civil

Register.

- Data includes civil status such as births, deaths,

marriages and divorces in the Sultanate.

- Data is stored on identity cards for Omanis and

esidence cards for residents.

The NRS services are provided as a one stop

service at the Civil Status Centers. The process

to issue the card has been reduced between 5 -

15 minutes approximately.

The NRS was awarded the UN Public Service

Award in 2009 and it is also won the eOman

Award 2009 in the eProject category.

• www.civilstatus.gov.om

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www.civilstatus.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


16

Recruitment through SMS Applications of the

Royal Court Affairs

This novel solution uses mobile technology

and integrates the RCA and the Ministry of

Manpower system to enable Omani citizens to

apply for a job by sending an SMS and get

the first response within seconds.

It won the prestigious World Summit Award in the

eGovernment category in 2009.

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ÊÉ£∏°ùdG •ÓÑdG

¿ƒÄ°T §Hôj å«M ∫É≤ædG ∞JÉ¡dG á«æ≤J ôμàÑŸG π◊G Gòg ∞Xƒj

Úμªàd á∏eÉ©dG iƒ≤dG IQGRh áª¶fCÉH ÊÉ£∏°ùdG •ÓÑdG

øY öùjh ádƒ¡°S πμH ∞FÉXƒ∏d Ωó≤àdG øe ÚæWGƒŸG

. m¿GƒK ∫ÓN É¡«∏Y OôdG ΩÓà°SGh IÒ°üb á«°üf πFÉ°SQ ∫É°SQEG ≥jôW

WSA á«ŸÉ©dG áª≤dG á°ù°SDƒe IõFÉéH ΩÉ¶ædG Gòg RÉa

.2009 ΩÉY ‘ á«fhÎμd’G áeƒμ◊G áÄa øY

egovernment

SERVICES


17

ePermit System (Ministry of Agriculture)

The ePermit System facilitates the Veterinary

Quarantines Department to overcome issues

related to generating permits.

Such permits are essential to ensure that the

country of origin, export and transit countries,

have good zoo sanitary and environmental

preventive measures.

www.moa.gov.om

áYGQõdG IQGRƒd á«fhÎμd’G íjQÉ°üàdG ΩÉ¶f

ájô£«ÑdG ôLÉëŸG IQGOEG ΩÉ¡e π«¡°ùJ ≈∏Y ΩÉ¶ædG Gòg πª©j

.íjQÉ°üàdG QGó°UEÉH ≥∏©àj Éª«a

ôjó°üàdG ∫hOh CÉ°ûæŸG ó∏H ¿CG øe ócCÉà∏d ájQhöV íjQÉ°üàdG √òg

ôFÉ¶M ‘ áeRÓdG á«FÉbƒdG á«Ä«ÑdGh á«ë°üdG ÒHGóàdG òîàJ QhôŸGh

.É¡JÉfGƒ«M

www.moa.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


18

Ministry of Social Development (MOSD)

Through the portal, families can register for

social security, disability assistance and those

with limited income to find a source of income for

sustenance and advancement

Through the Livelihood Project, MOSD assists the

applicants to find sources of livelihood, enhance

the idea of self-employment. and build productive

families for the Sultanate.

www.mosd.gov.om

á«YÉªàL’G á«ªæàdG IQGRh

äGP öSC’G ™«£à°ùJ á«YÉªàL’G á«ªæàdG IQGRh ™bƒe ∫ÓN øe

¿Éª°†dG ΩÉ¶f ≈∏Y ∫ƒ°üë∏d π«é°ùàdG OhóëŸG πNódG

ÚbÉ©ŸG IóYÉ°ùeh »YÉªàL’G

πNO Qó°üe OÉéjEG øe ¥RôdG QOÉ°üe ´höûe øμ oÁ Éªc

ºg Qƒ©°ûdG õjõ©Jh , º¡à°û«©e iƒà°ùe ™aôd øjó«Øà°ùª∏d

iód ô◊G πª©dG áaÉ≤K ≥«ª©Jh ,¥RôdG Ö°ùμd πª©dG á«ªgCÉH

IöSCG AÉæHh äGòdG ≈∏Y OÉªàY’G ‘ º¡JóYÉ°ùeh øjó«Øà°ùŸG

.áæ£∏°ùdG ‘ áéàæe

www.mosd.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


19

Ministry of Social Development (MOSD)

Citizens can now apply for land online through

the Ministry of Housing website and receive

immediate confirmation via SMS.

www.housing.gov.om

É«fhÎμdG »°VGQC’G äÉÑ∏W Ëó≤J

»°VGQC’G ™£b ≈∏Y ∫ƒ°ü◊G äÉÑ∏W Ëó≤J ÚæWGƒŸG ¿ÉμeÉH

ó«cCÉàdG ¿ƒ≤∏àj å«M ÊhÎμd’G ¿Éμ°SE’G IQGRh ™bƒe ∫ÓN øe

º¡ØJGƒg ≈∏Y IÒ°üb ádÉ°SôH hCG o GQƒa Ö∏£dG ΩÓà°SG ≈∏Y

.ádÉ≤ædG

www.housing.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


20

Muscat Municipality Customer Relationship

Management (CRM)

This system is customised around the citizen to

obtain a 360-degree view of citizens through

a well-integrated customer relationship

management model.

The citizens can now access any service-based

applications such as Building Permits, Addressing,

Construction Permission, and so forth, effectively

and efficiently. Citizens can easily send an SMS to

enquire about their transaction status.

Citizens can interact and transact with the

Municipality using mobile devices through Wireless

Application Protocol (WAP) service and Interactive

Telephone Services (IVR).

§≤°ùe ájó∏Ñd AÓª©dG äÉbÓY IQGOEG ΩÉ¶f

IQƒ£àe á«dBG ∫ÓN øe ÚæWGƒŸG áeóÿ ΩÉ¶ædG Gòg ºª°U

. Ú©LGôŸG ™e äÉbÓ©dG IQGOE’ á∏eÉμàeh

á«eóÿG äÉÑ∏£dG ≈∏Y ∫ƒ°ü◊G ÚæWGƒª∏d ΩÉ¶ædG í«àj

ÉgÒZh äGQÉ°ùØà°S’G Ëó≤Jh , AÉ°ûfE’G , AÉæÑdG íjQÉ°üJ πãe

ÚæWGƒª∏d øμÁ å«M á«dÉ©ah IAÉØμH äÉeóÿG øe

iód º¡JÓeÉ©e øY QÉ°ùØà°SÓd IÒ°üb ádÉ°SQ ∫É°SQEG

.§≤°ùe ájó∏H

ΩGóîà°SÉH áeóÿG √òg øe IOÉØà°S’G ÚæWGƒª∏d øμÁ Éªc

á«μ∏°SÓdG äÉ≤«Ñ£àdG ∫ƒcƒJhôH ∫ÓN øe ádÉ≤ædG Iõ¡LC’G

.(‹B’G OôdG) á«∏YÉØàdG äÉeóÿGh ∞JÉ¡dG áeóNh (ÜGh)

egovernment

SERVICES


21

SMS Services Muscat Municipality

SMS Parking

Paying for parking fees is made easy by this

innovative solution from the Muscat Municipality.

By sending an SMS, drivers can pay for their

parking fees easily and avoid any parking

violations.

SMS Parking System won the eOman Award 2009

in the eService category.

www.mm.gov.om

§≤°ùe ájó∏Ñd IÒ°ü≤dG á«°üædG πFÉ°SôdG äÉeóN

IÒ°ü≤dG πFÉ°SôdG ÈY ∞bGƒŸG äÉeóN

¿ƒ≤FÉ°ùdG ™«£à°ùj IÒ°üb á«°üf ádÉ°SQ ∫É°SQEG ≥jôW øY

äÉØdÉîŸG ÖæŒh áæ«©e Ωƒ°SQ AÉ≤d º¡JÉÑcôe ±É≤jEG ádƒ¡°ùH

áeóÿG √òg äRÉa óbh , ÅWÉÿG ±ƒbƒdG ≈∏Y áÑJÎŸG

.á«fhÎμdG áeóN π°†aCG áÄa øYá«ªbôdG ¿ÉªY IõFÉéH

www.mm.gov.om :ÊhÎμd’G ™bƒŸG

egovernment

SERVICES


22

B2B Portal

eBusiness is one of the fastest growing industries

around the globe which has improved the

efficiency and effectiveness of organizations.

In May 2009, Oman Chamber of Commerce

and Industry (OCCI) launched its first B2B portal,

a marketplace where consumers and suppliers

can interact to enhance their business in the local

and global market.

www.made-in-oman.com

…QÉéàdG ∫OÉÑàdG áHGƒH

‘ Gƒ‰ äÉYÉæ°üdG ÈcCG øe á«fhÎμd’G ájQÉéàdG ∫ÉªYC’G Èà©J

äÉ°ù°SDƒŸGh äÉª¶æŸG IAÉØc Ú°ùëàd iOCG …òdG ôeC’G ⁄É©dG

áØ∏àîŸG

¿ÉªY áYÉæ°Uh IQÉŒ áaôZ âeÉb 2009 ƒjÉe ô¡°T ‘

™bƒŸG ∂dòch ájQÉéàdG äÉ°ù°SDƒŸG ÚH É¡àHGƒH Ú°TóàH

áHGƒÑdG øμ“ å«M { ¿ÉªY ‘ ™æ°U { ÊhÎμd’G »≤jƒ°ùàdG

ájQÉéàdG º¡dÉªYCG õjõ©àd πYÉØàdG øe øjOQƒŸGh Úμ∏¡à°ùŸG

.»ŸÉ©dGh »∏ëŸG ¥ƒ°ùdG ‘

www.made-in-oman.com :ÊhÎμd’G ™bƒŸG

eBUSINESS األعمال التجارية االلكترونية

23

ePurse

The ePurse project enables both citizens and

residents to store money in their National

ID and Resident Card and use this

to make electronic payments.

Since these cards are mandatory, even non-

banking citizens and residents of Oman, who

do not carry debit or credit cards, can pay

electronically.

á«fhÎμdE’G á«dÉŸG á¶ØëŸG

Úª«≤ŸGh ÚæWGƒŸG á«fhÎμdE’G á¶ØëŸG ´höûe øμÁ

∫GƒMC’G ábÉ£H ΩGóîà°SÉH ÊhÎμd’G ™aódGh ´GójE’G øe

.º«≤ŸG ábÉ£Hh á«fÉª©dG á«fóŸG

á«μæH äÉHÉ°ùM º¡jód ¢ù«d øjòdG Úª«≤ŸGh ÚæWGƒª∏d øμÁ

ΩGóîà°SÉH kÉ«fhÎμdG ™aódG ¿ÉªàFG äÉbÉ£H ¿ƒ∏ªëj ’h

.á«°üî°ûdG º¡JÉbÉ£H

eBUSINESS األعمال التجارية االلكترونية

24

Ministry of Education (MOE)

The integrative Learning Management System

(LMS) transforms the way teaching and learning is

done in the Ministry of Education.

Students can engage, interact, monitor and learn

in a interesting and dynamic ways.

Teachers can administer, design, monitor, deliver

and share their knowledge and experiences

beyond the classroom through virtual classrooms

and web tools technology.

www.moe.gov.om

á«fhÎμd’G º«∏©àdGh á«HÎdG IQGRh áHGƒH

É¡©ÑàJ »àdG ¢ùjQóàdG á≤jôW ‘ ∫ƒ– º«∏©àdG IQGOEG ΩÉ¶f ó©j

.º«∏©àdGh á«HÎdG IQGRh

πYÉØàdGh ácQÉ°ûŸG áÑ∏£dG ™«£à°ùj ΩÉ¶ædG Gòg ∫ÓN øe

.ádÉ©ah á©à‡ ¥ô£H º∏©àdGh á©HÉàŸGh

ácQÉ°ûeh º¡JGÈNh º¡àaô©e π«°UƒàH ¿ƒ°SQóŸG Ωƒ≤j

á«°VGÎaG ±ƒØ°U ∫ÓN øe ,á«°SQóŸG ∫ƒ°üØdG êQÉN É¡«a áÑ∏£dG

.ÊhÎμd’G ™bƒŸG äÉ«æ≤J ΩGóîà°SÉH

www.moe.gov.om :ÊhÎμd’G ™bƒŸG

eLearning التعليم االلكتروني

25

Sultan Qaboos University(SQU):

The only government-funded university in Oman,

uses Moodle and WebCT as the backbone of their

eLearning system. Course contents are available

online for the students, and lecturers can use the

WebCT as their virtual classroom.

www.squ.edu.om

¢SƒHÉb ¿É£∏°ùdG á©eÉL

Ió«MƒdG á«eƒμ◊G á©eÉ÷G »g ¢SƒHÉb ¿É£∏°ùdG á©eÉL Èà©J

ó©H øY á«fhÎμd’G á«Ø°üdG ±ô¨dG êPƒ‰ Ωóîà°ùJ »àdG

å«M ,»ª«∏©àdG É¡eÉ¶æd ¢SÉ°SCÉc Moodle h WebCT ¿ƒ°SQóŸG ™«£à°ùjh áÑ∏£∏d kÉ«fhÎμdG OGƒŸG äÉjƒàfi ôaƒàJ

.á«∏YÉØJ á«°VGÎaG á«Ø°U ±ô¨c WebCT ΩÉ¶f ΩGóîà°SG

www.squ.edu.om :ÊhÎμd’G ™bƒŸG

elearning التعليم االلكتروني

26

Ministry of Higher Education eLearning

System

The Ministry of Higher Education (MoHE) uses

the Blackboard Learning System to provide a

centralised learning platform to facilitate

information sharing and dissemination among

10,000 students enrolled across the many

geographically-spread colleges.

www.mohe.gov.om

‹É©dG º«∏©àdG IQGRƒH ÊhÎμd’G º«∏©àdG ΩÉ¶f

äÉ©eÉ÷Gh äÉ«∏μdG Ö∏ZCG ‘ ‹É©dG º«∏©àdG IQGRh Ωóîà°ùJ

Blackboard learning System ΩÉ¶f É¡d á©HÉàdG

ÌcCG ÚH á∏¡°S á≤jô£H áeƒ∏©ŸGöûf π«¡°ùJ πLCG øe ∂dPh .äÉ«∏μdGh äÉ©eÉ÷G ‘ Ú∏é°ùŸG ÜÓ£dG øe 10^000 øe

www.mohe.gov.om :ÊhÎμd’G ™bƒŸG

elearning التعليم االلكتروني

27

Al Shifa System:

From the Ministry of Health (MOH) this is one of the

most advanced eGovernment applications in the

Sultanate.

This system speeds up medical services and

improves access to health services.

Some of the key modules in the system include;

- Medical Records

- Pharmacy

- SMS Notifications

- Automated Reporting

- Electronic Patient Referral

www.moh.gov.om

AÉØ°ûdG ΩÉ¶f

áeƒμ◊G äÉ≤«Ñ£J çóMCG øe ó©j áë°üdG IQGRƒH êÓ©dG ΩÉ¶f

. áæ£∏°ùdG ‘ á«fhÎμd’G

äÉeóÿG ≈∏Y ∫ƒ°ü◊G ‘ ´GöSE’G ≈∏Y ΩÉ¶ædG Gòg πª©j

.á«ë°üdG

: »∏j Ée πª°ûJ ΩÉ¶ædG ‘ á«°ù«FôdG äGóMƒdG ¢†©H -

»Ñ£dG πé°ùdG -

á«dó«°üdG -

IÒ°ü≤dG á«°üædG πFÉ°SôdÉH äGQÉ©°TEG -

‹B’G ΩÓ©à°S’G ΩÉ¶f -

kÉ«fhÎμdG ≈°VôŸG πjƒ– -

www.moh.gov.om :ÊhÎμd’G ™bƒŸG

eHealth الخدمات الصحية االلكترونية

27

28

Human Resource Management System

(HRMS)

An initiative by the Ministry of Civil Service (MoCS),

the system links workflow within HR departments in

all 39 government entities.

The integrated HR database enables government

entities to get accurate information, reports and

statistics to support their operations.

The eRecruitment module integrates the SMS

technology to enable citizens (coming from

different regions in Oman) to apply for jobs in the

civil service easily and effectively.

ájöûÑdG OQGƒŸG IQGOEG ΩÉ¶f

ΩÉ¶ædG Gòg Ωƒ≤j å«M , á«fóŸG áeóÿG IQGRh É¡àæÑJ IQOÉÑe »g

á°ù°SDƒe 39 ‘ ájöûÑdG OQGƒŸG äGQGOEG πNGO πª©dG §HôH

.á«eƒμM

äÉ°ù°SDƒª∏d IQƒ£àŸG ájöûÑdG OQGƒŸG äÉfÉ«H óYGƒb ôaƒj

äGAÉ°üMEGh ôjQÉ≤Jh äÉeƒ∏©e ≈∏Y ∫ƒ°üë∏d á«eƒμ◊G

.É¡à£°ûfCGh É¡JÉ«∏ªY ºYód á≤«bO

πFÉ°SôdG á«æ≤J ≈∏Y ÊhÎμd’G ∞«XƒàdG ΩÉ¶f πª°ûj

áæ£∏°ùdG AÉLQCG ™«ªL ‘ ÚæWGƒŸG Úμªàd IÒ°ü≤dG á«°üædG

.á«dÉ©ah ádƒ¡°ùH á«fóŸG áeóÿG ∞FÉXƒd Ωó≤àdG øe

eEmployment التوظيف االلكتروني

29

Ministry of Manpower (MOMP) Web Portal

The portal contains comprehensive database

of national manpower through the National

Manpower Registration (NMR) System.

Companies can apply for any vacancy with

the MOMP online or manually at any of the Ministry

offices.

Job seekers can upload their CVs and contact the

employees directly. The MOMP Web Portal won the

eOman Award 2009 in the eMaturity category

www.momp.gov.om

á∏eÉ©dG iƒ≤dG IQGRh áHGƒH

iƒ≤∏d á∏eÉ°T äÉfÉ«H IóYÉb ≈∏Y áHGƒÑdG √òg …ƒà–

.ÊhÎμdG π«é°ùJ ΩÉ¶f ∫ÓN øe á«æWƒdG á∏eÉ©dG

É¡jód IôZÉ°ûdG ∞FÉXƒdG øY ¿ÓYE’G äÉcöûdG ™«£à°ùJ

. IQGRƒdG ÖJÉμe øe …CG ‘ áHGƒÑdG √òg ÈY kÉjhój hCG kÉ«fhÎμdG

á«JGòdG ºgÒ°S π«ª– πª©dG øY ¿ƒãMÉÑdG ™«£à°ùj Éªc

áHGƒÑdG √òg ÈYh ,πª©dG ÜÉë°UCG ™e IöTÉÑe π°UGƒàdGh

2009 á«ªbôdG ¿ÉªY IõFÉL ≈∏Y á∏eÉ©dG iƒ≤dG IQGRh â∏°üM

.É«fhÎμdG IQƒ£àe á°ù°SDƒe π°†aCÉc

www.momp.gov.om :ÊhÎμd’G ™bƒŸG

eemployment التوظيف االلكتروني

30

Oman National Computer Emergency

Response Center (CERT)

The CERT is a vital component of the Sultanate’s IT

strategy.

It aims to create adequate cyber security

awareness as well as to respond to security

incidents in a timely manner.

á«JÉeƒ∏©ŸG áeÓ°ù∏d »æWƒdG õcôŸG

.á«ªbôdG ¿ÉªY á«é«JGÎ°SG øª°V Éjƒ«M GöüæY õcôŸG Gòg ó©j

áHÉéà°S’Gh äÉeƒ∏©ŸG øeCÉH »YƒdG õjõ©J ¤EG õcôŸG ±ó¡j

‘ äÉeƒ∏©ŸG áeÓ°Sh øeCÉH ≥∏©àJ »àdG á«æeC’G çOGƒë∏d

.Ö°SÉæŸG âbƒdG

Enabling

ICT

تمكي المجتمع في مجال تقنية المعلومات واالتصاالت

31

National Data Center (NDC)

The NDC houses critical government IT systems

and data for operational readiness.

These agencies can either house their main IT

applications or utlized the NDC as their Disaster

Recovery site .

»æWƒdG äÉfÉ«ÑdG õcôe

‘ áeÉg á«eƒμM äÉfÉ«Hh áª¶fCG »æWƒdG äÉfÉ«ÑdG õcôe º°†j

.á«dÉY ájõgÉéH ™àªàJ äÉeƒ∏©ŸG á«æ≤J

É¡JÉ≤«Ñ£J ΩGóîà°SG á«eƒμ◊G äÉÄ«¡dGh äÉ°ù°SDƒŸG ™«£à°ùJ

øe óë∏d õcôŸG èeGÈH áfÉ©à°S’G hG ∫ÉéŸG Gòg ‘ á«æ≤àdG

.çQGƒμdG QÉKBG

enabling

ict


32

National ePayment Gateway

The National ePayment Gateway (ePG) enable

secured online payments (ePayments) to facilitate

business transaction.

These are some companies and organisations

that utlilise the ePG for B2B and G2C transactions.

– Internet auction site - www.omanbay.com

– Telecom companies

– Pay traffic fine - www.rop.gov.om

(Traffic Offence Payment won eOman Award

2009 in the e-service Category)

– Donate online - www.onlinedonations.org.om

(Donations Portal For Charitable Organizations

won the Arab eContent Award 2009)

– Insure online with National Life and General

Insurance company

– eBanking at Bank Dhofar, Bank Muscat and

National Bank of Oman

ÊhÎμd’G ™aódG áHGƒH

ájQÉéàdG äÓeÉ©àdG π«¡°ùJ ≈∏Y ÊhÎμd’G ™aódG áHGƒH πª©J

™aódG ΩÉ¶f ΩGóîà°SÉH oÉ«dÉM äÉÄ«¡dGh äÉcöûdG ¢†©H Ωƒ≤J

ÚHh ájQÉéàdG äÉ°ù°SDƒŸG ÚH ádOÉÑàŸG äÓeÉ©ª∏d ÊhÎμd’G

: »∏j Ée πª°ûJ »àdGh ÚæWGƒŸGh á«eƒμ◊G äÉ¡÷G

âfÎf’G ≈∏Y »æ∏©dG OGõŸÉH ™«ÑdG ™bƒe -

www.omanbay.com

ä’É°üJ’G äÉcöT -

√òg â∏°üM óbh) ájQhôŸG äÉØdÉîŸG ójó°ùJ -

áÄa øY á«ªbôdG ¿ÉªY IõFÉL ≈∏Y áeóÿG

www.rop.gov.com (á«fhÎμdG áeóN π°†aCG

â∏°üM óbh ) ájÒÿG äÉ«©ªé∏d äÉYÈàdG áHGƒH -

iƒàëª∏d á«Hô©dG IõFÉ÷G ≈∏Y áHGƒÑdG √òg

(ÊhÎμdG iƒàfi π°†aCG áÄa øY ÊhÎμd’G

ΩÉ©dG ÚeCÉàdGh IÉ«◊G ≈∏Y ÚeÉà`dG äÉcöT -

øe OóY ‘ á«fhÎμd’G á«aöüŸG äÉeóÿG -

¿ÉªY ∂æHh ,§≤°ùe ∂æH ,QÉØX ∂æH :É¡æe ∑ƒæÑdG

»æWƒdG

enabling

ict


33

Unified Government Network

It is a nation-wide telecommunication

infrastructure interconnecting government

agencies.

121 sites have currently been linked to the network.

IóMƒŸG á«eƒμ◊G áμÑ°ûdG

ÚH §HôJ á«æWh ä’É°üJG á«æH »g IóMƒŸG á«eƒμ◊G áμÑ°ûdG

.áæ£∏°ùdG AÉLQCG áaÉc ‘ á«eƒμ◊G äÉ¡÷G

.¿B’G ≈àM áμÑ°ûdÉH kÉ©bƒe 121 §HQ ”

enabling

ict


34

Telecommunications Regulatory Authority

(TRA) SMS Services

Designed to make it easier for companies and

dealers to access to information related to

telecom activities.

The TRA shall send an SMS to dealers to inform

them of:

- Completed transactions (registrations/renewal)

- Notice of intent to terminate telecom activity

The TRA can also use the SMS function as a way to

inform the public on regulatory developments.

www.tra.gov.om

ä’É°üJ’G º«¶æJ áÄ«¡d IÒ°ü≤dG πFÉ°SôdG äÉeóN

∫ÉªYC’G ∫ÉLQh äÉcöû∏d π¡°ùàd áeóÿG √òg âªª°U

.ä’É°üJ’G á£°ûfCÉH á≤∏©àŸG äÉeƒ∏©ŸG ≈∏Y ∫ƒ°ü◊G

¤EG IÒ°üb ádÉ°SQ ∫É°SQEÉH ä’É°üJ’G º«¶æJ áÄ«g Ωƒ≤J

: ≈∏Y º¡YÓW’ ∫ÉªYC’G ∫ÉLQh äÉcöûdG

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35

OmanMobile:

Online Services allow customers to view their bills,

pay them and do lot more at the click of a mouse

and follow simple steps whenever and wherever

they wish with complete confidence and security.

With the development of Oman Mobile’s 3.5G

network, education has been given a helping

hand. Used by students and teachers, the 3.5G

services provide affordable and reliable

high-speed Internet service.

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Private Sector

الخدمات االلكترونية في القطاع الخاص

36

Nawras

With MyNawras self-care services, customers can

view their telephone bills and prepaid balance,

pay and recharge them and do lot more at the

click of a mouse - whenever and wherever you

wish with complete confidence and security.

Oman Air SMS Services

Nawras connects its customer to the nation’s

airline by providing access to the Oman Air SMS

service.

All passengers or travel agents willing to check

flight schedules, seat availability or even enquire

about a fare can do so just by sending an

SMS to 90910.

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eServices in the

Private Sector

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sultanate of oman ita eservices

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