reply to pre bid queries -rfp for ews solution s. no. rfp ... to consolidated pre...#table reference...

Reply to Pre Bid Queries -RFP for EWS Solution

S. No. RFP Clause RFP Terms Clarification Sought Banks response

1 2. Objective

Page 4

Reverse integration Module to feedback the other systems Requesting the bank to provide an approximate number of

feedbacks that we need to support.

This approximation can be done only after

implementation and will be discussed with

successful vendor.

2 2. Objective

Page No.6

Last Date and Time of online e-tender

for the submission of Technical Bid and Price Bid.

Given the requirement of the RFP, requesting the bank to extend

the bid submission timelines to 3 weeks from the release of the pre-

bid response.

No change in RFP terms

3 2. Objective

Page No.6

#Table reference

Project Implementation Schedule: 180 days

As the scope of the RFP is very wide and includes integration with

various internal & external systems. 180 days timeline is very

stringent for the given scope. Hence requesting the bank to extend

the project timelines to 9 months.


4 2. Objective

Page No.6

#Table reference

EWS license: 1000 users

Location of users will be decided by Bank across country.

Requesting the bank to provide the seggregation of users based on

Head Office, Regional Offices, Zonal Offices and branches.

This will be shared with the successful vendor.

5 2. Objective

Page No.6

#Table reference

EWS license: 1000 users

Location of users will be decided by Bank across country.

Requesting bank to provide the total number of named user access

required for monitoring of alerts.


6 2. Objective

Page No.6

#Table reference

Though Bank is providing the licenses for Databases i.e. SQL

and Oracle. But all necessary support related to database

Bidder has to provide. Bank will not provide any database

OEM or other support.

In case the bank is providing database licenses for Oracle or SQL, it

would not be possible for the bidder to provide support for the

same. The bank would have support available for the database

hence requesting the bank to arrange the support from the OEM

for database licenses.


7 2. Objective

Page No.6

#Table reference

Hardware sizing to be provided by the bidders along with

technical proposal. Bank will provide the hardware. Rest of

the requirement to be supplied by the Bidder to make the

system live. Bidder should provide all software.

Requesting the bank to confirm that the bank will only provide

hardware and database license. All other required software and OS

to be provided by the bidder including KVM switches.

Bank will provide hardware and Hardware

AMC will rest with Bank. If vendor is not using

OS ( Windows/ Linux RedHat ) /DB provided

by Bank (SQL/Oracle) and proposing any

other OS and DB, the AMC pertaing to same

will be borne by the Vendor. Hardware

including KVM switches will be provided by

the Bank.

8 2. Objective

Page No.6

#Table reference




system live. Bidder should provide all software.

Is DR to be sized at 100% capacity of DC? Yes

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9 A. Introduction

3.1 General

Page No.10

3.1.2 In case BOI acquires or amalgamate or merge with any

Bank at any future date EWS Solution will also have to be

extended to such entity for which only imlementation cost

will be paid by the bank. Estimated no. of users for Bank will

be around 1000.

Typically no bidder or solution OEM provides the same license for

new entity in case of merger or amalgamation with other bank.

License has to be procured separately for the newly added entity.

Hence requesting the bank to drop this clause.

No change in terms of RFP. Application

License shoule be for 1000 users. After

amalgamation/merger with other Bank, bank

as entity will reamin one only and the total

number of users will be restricted to 1000

only.

10 Clause 3.1.2

Page 10

Estimated no. of users for Bank will be around 1000. This number of users would be for the additional entity/bank with

which the merger is expected or total number of users for the

merged entity. Kindly clarify

After amalgamation/merger with other Bank,

bank as entity will reamin one only and the

total number of users will be restricted to

1000 only.

11 3.2 Broad Scope of Work

Page No. 10

Historical data of 10 years will be migrated from CBS. Requesting the bank to provide the volume/size of such data to be

migrated from the CBS as this would be crucial for us to size

appropriate hardware and storage.

If need be all the historical data from

applicaions listed under clause 3.2.3.2 page 11

of RFP


Page No. 10

Solution must meet the RTO (recovery time objective) of 60

minutes and RPO (recovery point objective) of 30 minutes for

the solution

Requesting bank to consider the RPO of 60 minutes and RTO of 2

hours.


13 Clause 3.2.3

Page 11

Risk Classification and Online as well as Present Customer

database screening against banned entities and Politically

Exposed Person (PEP)

These are items from a Customer's Anti-Money Laundering risk

score computation and to check if he/she exists within a Sanction

List, not typically required from an EWS Solution.

Kindly confirm if these modules would be required from an EWS

perspective by Bank of India.



Page No. 11

3.2.3

The data provided to / made available to the Bank with the

aid of EWS solution should be precise, accurate and correct.

The MIS report should be generated by the Vendor as

detailed in Point 17under Reporting Module, page 84 of RFP.

The vendor holds full responsibility and shall be solely liable

for all the loss and consequences if any incurred by Bank due

to incorrect algorithm or incorrect logic applied by vendor or

the actions which are attributable to the Vendor.

All of the rules, logics and methods for red flagging of loan

accounts will be deployed in consultation with the bank during the

implementation. The bidder can not be held liable for any losse or

consequences due to incorrect logic. Hence requesing the bank to

drop this clause.

No such term in RFP.


Page No. 11

The EWS should include but not limited to the following

modules detailed later in the RFP

1. Data Integration Module,

2. Text Mining module,

3. Internet Scanner module,

4. Alerts Scoring module,

5. Reporting module,

6. Workflow module,

7. Audit module

Requesting the bank to provide more details on internet scanner

module.

The term internet scanner module is very wide and can mean any

information available on the internet. Requesting the bank to limit

this module to certain number of feeds or specific websites.

We envisage this capability in the Solution.

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Page No. 13

Financial Intelligence from Bank's internal sources:

a) Core Banking System (CBS): The Bank has envisaged to

upgrade the CBS in near future. Presently bank is having

Finacle 7i.

Requesting the bank to provide the estimated time range for the

CBS migration.

This is under process. The details will be

shared with the successful Vendor.


Page No. 14

The bidder is to propose the mandatory interfacing cost from

M/S Finacle (Core Banking Solution partner of the bank) as

part of the bidder’s commercial offering in the Commercial.

Getting integration cost for M/S Finacle might not be possible

during the RFP submission stage. Bidder can propose integration

cost and can coordinate with Finacle for integration.

No change in RFP terms, Bank will not pay

towards any separate or extra cost for

integration with M/s Finacle in existing

version of CBS as well as upon upgradation in

near future.

18 3.2.3.1 Financial

Statement Filing

Page 14

Inputs from periodic filings with the Banks such as

(indicative):

- Monthly Projections

- Quarterly Balance sheets

- Stock Statements

- Annual Audited Financial Statements

It is assumed that the bank is already capturing this information in

their Core System and it would be available for analysis in a

digitized format

Kindly confirm.

Please refer to functions under Data

Integration Capabilities: Data Entry Screen,

Page 66 of RFP.


Page No. 15

Financial and market Intelligence from Bank’s external

sources

The financial and market intelligence from external sources

that may be considered by bidders for their proposed EWS

Solution will involve data points such as:

Our understanding is that the bank will make available the

information from the external sources and data feeds. Kindly

confirm.

All Third Party external data from external

sources/ data aggregators will be provided to

the Vendor. Please also refer to page no. 15-

16 of RFP .


Page No. 16

Vendor to collect / extract the external data from sources

such as peer banks, stock exchanges, government websites,

credit bureau, stock exchanges, CERSAI, Rating Agencies,

information agencies, etc. through Data Aggregator by

entering into an Agreement with such Data Aggregator.

Membership/ subscription related to above services to be

taken by the bidder by suitably entering into an agreement

with such Data Aggregator to extract the data. Bank will make

the payment for the membership/ subscription fees on

reimbursement basis at actuals after verification.

The lists of Data Aggregator/Credit Bureau/ other external

data sources to be provided along with the technical bids with

details of such agencies. However the Bank reserves its right

to accept or reject or add other sources as deemed fit. In case

bank in its discretion finds the sufficient and important /

crucial data sources not covered in the list will advise the

vendor to include the same.

Requesting the bank to clarify whether the data mentioned here is

in addition to the list mentioned above in the RFP document?

No such term in RFP.

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Page No. 16

3.2.3.4 The main scope is implementation of Early Warning

Signals (EWS) solution is to have a report on market

intelligence and portfolio analysis of all Advance accounts

above Rs. 25 lakhs, its Inter Bank comparison /analysis &

dynamic monitoring through Auto Alert System, etc. and

recommendations forstrategic decisions at account/ portfolio

level.

Requesting the bank to provide the Total Number of Corporate

Customers with exposure greater than 25 lacs

- Listed Entities

- Unlisted Entities

Please refer to the data at the end of this

document.


Page No. 16







level.

Requesting the bank to provide the Total Number of SME

Customers with exposure greater than 25 lacs

- Listed Entities

- Unlisted Entities


document.


Page No. 16







level.

Requesting the bank to provide the estimate of the number of

retail customer that are to be monitored under EWS.


document.


Page No. 16







level.

Requesting the bank to provide the estimate of the number of

corporate customer that we are looking to monitor under EWS?


document.


Page No. 16







level.

Requesting the bank to provide the estimate of the number of SME

customer that we are looking to monitor under EWS?


document.


Page No. 16







level.

Requesting the bank to provide the breakdown of the number of

Corporate Customers (Listed / Non-Listed), SME, MSME,

Partnership etc.


document.

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Page No. 16







level.

Requesting the bank to provide the profile wise distribution of the

corporate brorrowers i.e. how many are Public Ltd Cos/Pvt Ltd

Cos/Partnerships/Others(NGO etc).


document.


Page No. 16







level.

Requesting the bank to provide the profile wise distribution of the

SME brorrowers i.e. how many are Public Ltd Cos/Pvt Ltd

Cos/Partnerships/Others(NGO etc).


document.


3.2.3.7 Scope related to

service

Page No. 19

Post-implementation on-site support should be provided by

the vendor for warranty period of 2 year from the date of Go

Live and smooth handover of the System (On–site support

start date will be based on mutual agreement

between the vendor and the Bank) and 3 years under AMC.

How many resources are required for on-site support?

Please provide the following details:

1. No of Shifts:

2. Shift Timing:

3. L1 Resources / Shift:

4. L2 Resources / Shift:

5. L3 Resources / Shift (if any):

Only one On-stie support engineer (L1) will

be required.

a) Work timings will be 8 hours from 10 am

to6 p.m. on all working days.

b) The desktop will be provided by Bank

c) In case of any emergeny/ exigency, Services

to be provided for extra hours at no extra

cost.

E) the location of posting the onsite engineer

will be at Mumbai.

f) The duration of onsite support resources

will include both Warranty and AMC period.

g) Bank will make no separate payment.

towards on site support engineers, it should

be factored/included in Price BId. All

payments/ expenses/risks etc. towards

onsite support engineer resources to be borne

by vendor including insurance.


3.2.3.7 Scope related to

service

Page No. 20

Detailed documentation on system set up & configuration of

UAT, Production

(DC),Fallback (DR) and Near- DR (if any) environments.

Requesting the bank to provide the list of environments which

needs to maintained as part of project. Eg. Production, DR, UAT,

Development etc.

Bank will need all environments as mentioned

in RFP.


Support

Page No. 21

3.2.8 The solution provider (bidder) must ensure that the

solution given is compatible to integrate with our systems

especially the CBS used by all of our Branches

Requesting the bank to confirm that bank has single CBS installed

for all branches.

Yes, Bank has single CBS installed for all

branches.

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Support

Page No. 22

3.2.14 DC and DR should have at least one onsite support

engineers support

Our understanding is that the bank requires one onsite support

engineer combined at DC and DR (Not at least one resources

separately at both DC and DR). Kindly confirm if our understanding

is correct.

Only one support engineer resources will be

required in DC and DR collectively.

33 3.4 Eligibility Criteria

Page No. 22

3.4.3 The Bidder should have yearly sales turnover of not less

than Rs.50 Crores on standalone basis of the company during

the financial years FY 2015-16, 2016-17 and 2017-18.

As SMEs and MSMEs are allowed to bid for the RFP and it would be

very difficult for any SME/MSME to have 50 Crores turnover in the

last three years. Hence requesting the bank to change the criteria

to "The Bidder should have yearly sales turnover of not less than

Rs.10 Crores on standalone basis of the company during the

financial years FY 2015-16, 2016-17 and 2017-18."

No Change in RFP terms

34 3.4 Eligibility Criteria

Page No. 22

3.4.4 The bidder must be having positive net worth based on

standalone operations during the financial years FY 2015-16,

2016-17 and 2017-18.

As SMEs and MSMEs are allowed to bid for the RFP and it would be

very difficult for any SME/MSME to have positive net worth in the

last three years. Hence requesting the bank to change the criteria

to "The bidder should have positive Net worth as on 31-03-2018.

No Change in RFP terms

35 PART 5: TECHNICAL &

FUNCTIONAL

SPECIFICATIONS (TFS)

Page No. 66

4. The text mining utility should be capable of reading

documents in standard formats (Eg: .doc, .rtf, .odt, .pdf)

Our understanding is that the bank will provide the templates of

documents which needs to be read. Kindly clarify.

All standard formats to be available in

Solution. The formats may further be

customised based on RBI/statutory

bodies/Inspection/user requirements if any.

36 PART 5: TECHNICAL &

FUNCTIONAL

SPECIFICATIONS (TFS)

Page No. 69

25. The proposed solution should provide in-built feature of

Automated machine discovery to identify the core themes in

the input document collection with associated relevance

score

Requesting the bank to provide more details on "core themes"

mentioned in the statement.

By "core themes", does bank mean indentification of document

type. Please clarify.

Any informatin which is required for EWS is to

be captured.

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37 ANNEXURE C

5.3 Service Level

Agreement (SLA) and

Contracting

Page No. 149

5.3.1.8SLA for Software Support & Third Party Tools, if in use:

I. Any software bug identified by Bank/ vendor’s service

engineer would have to be fixed within the stipulated time

depending upon the criticality of the issue.

II. Software support for any new platform should be available

within six months.

Problem/Issue/Defect: This should be defined as any flaw

within the software system which does not allow the end user

to perform its regular operations as per the specifications /

operational guidelines /functionality requirements in a

stipulated timeframe.

Category: Problem/Issue/Defect

Severity: Critical

Problem Analysis & Response: 1 hour

Timeframe for Resolution / workaround (inclusive of

Response Time): 3 hours

Severity: High



Response Time): 8 hours

Severity: Low



EWS solution is typically runs in the background for monitoring

loan accounts and credit facilities. EWS is integrated with various

internal and external data sources which provides data in batches

and EWS solution run on EOD. Any issue occurred in the solution

will not adversely impact the red flagging of loan account. Hence

issue resolution timelines does not have to very stringent as

mentioned in the RFP.

Requesting the bank to modify the issue resolution timelines to as

per below:

Severity: Critical


Timeframe for Resolution / workaround (inclusive of Response

Time): 24 hours

Severity: High

Problem Analysis & Response: 2 hours


Time): 2 days

Severity: Low

Problem Analysis & Response: 2 hours


Time): 10 days

No change in RFP terms.

38 7.16 Payment Terms

Page No. 145

On delivery of product, execution of Agreements and

submission of all documents including Performance Bank

Guarantee: 20% of total cost

"On delivery of product, execution of Agreements and submission

of all documents including Performance Bank Guarantee: 20% of

total cost"



Page No. 145

On due performance and completion of project and after

completion of warranty period. It is made clear That in case

Vendor commits default/ breach in the performance of

contract, the Bank shall have absolute right to retain the 10%

retention amount and without recourse to the vendor, Bank

can appropriate towards the loss / damage/ penalty incurred:

10% of total cost

As the bidder will submit the performance bank gaurantee which

provides insurance to the bank against default/breach in the

performance contract. Also, bidder's legal and finance function

would not approve of 10% retention of the payment. Hence

requesting the bank to drop the clause regarding 10% retention of

the payment.


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Page No. 145




On completion of customization as per requirement of Bank &

successful completion of UAT: 20% of total cost

Implementation, go-live of Solution as per the scope of RFP-

15% payable 3 months after Go Live and 15% payable 6

months after Go Live i.e. at Sign Off.

After successful completion of installation, commissioning,

acceptability test, receipt of deliverables, etc., and after the

solution runs successfully for six months after going live and

Bank is satisfied with the working on the system, the

acceptance certificate (as mutually decided and approved by

the Bank) signed by the Supplier (Vendor) and the

representative of the Purchaser (Bank) will be issued. The

date on which such certificate is signed shall be deemed to be

the date of successful commissioning (or Sign off) of the

systems as per Bank’s Format 6.9.: 30% of total cost

Completion of training & handing over of all documents and 6

months after Sign Off: 20% of total cost

On due performance and completion of project and after


Requesting the bank to change the payment terms as below:

On delivery of product license, execution of Agreements and



On completion of customization as per requirement of Bank &


On go-live of the EWS solution as per the RFP scope: 20% of total

cost

Completion of training & handing over of all documents and 6

months after Sign Off: 20% of total cost


40 General General Requesting the bank to provide details on the below queries for us

to size hardware appropriately:

Core Banking System (for current year , after 1 year and after 2

years)

Core Banking System Name, Version and Vendor

Total Number of Corporate Customers

Total Number of Current Accounts of Corporate Customers (as in c)

Total Number of Loan Account / Credit Facilities held by these

customers (as in c)

Total Number of transactions for Deposits and Credit Accounts in a

day, month and year for these customers (as in c)

Total Number of Corporate Customers ith exposure greater than 50

crores

Total Number of Current Accounts of Corporate Customers (as in g)

Total Number of Loan Account / Credit Facilities held by these

customers (as in g)

41


document.

General General

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42 General General Trade Finance (for current, after 1 year and after 2 years) (Please

replicate this section for all the products / channels in project

scope)

Trade Finance System Name and Vendor

Total number of Accounts in Trade Finance System

Total transactions volume per day, month and year

Average TPS of all transactions in Trade Finance System

Peak TPS of all transactions in Trade Finance System

Expected YOY growth rate of transactions

General General Treasury (for current, after 1 year and after 2 years) (Please


scope)

Treasury System Name and Vendor

Total number of Account in Treasury


Average TPS of all transactions in Treasury

Peak TPS of all transactions in Treasury


General General LMS (for current, after 1 year and after 2 years) (Please replicate

this section for all the products / channels in project scope)

LMS Name and Vendor

Total number of Account in LMS


Average TPS of all transactions in LMS

Peak TPS of all transactions in LMS


General General CAPS (for current, after 1 year and after 2 years) (Please replicate

this section for all the products / channels in project scope)

CAPS Name and Vendor

Total number of Account in CAPS


44

45


document.


document.


document.


document.

43

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Average TPS of all transactions in CAPS

Peak TPS of all transactions in CAPS


General General System X (for current, after 1 year and after 2 years) (Please


scope)

System X Name and Vendor

Total number of Account in System X


Average TPS of all transactions in System X

Peak TPS of all transactions in System X


47 Page no. 6 Threshold: The EWS solution should have full capability of any

exposure above Rs. 25 lakhs.

Please provide the number of customers who are greater than 25

lakhs exposure. This information will be useful in sizing the

hardware requirement optimally.


document.

48 Clause 3.1.1 General Page

10

To comply with the guidelines of EASE / Reserve Bank of India

(RBI), Bank of India (hereinafter referred to BOI) wishes to put

in place end to end comprehensive IT Solution for Early

Warning Signals (EWS) to be implemented in Bank. It should

be in line with the Government / regulatory /anti money

laundering requirements as prescribed from time to time,

hosted at Bank’s Data Centre (DC) in Active / Passive mode,

along with DR and a

minimum uptime time of 99.50%.

please confirm DC should be in active mode and DR in passive

mode ensuring 99.5% availability.

Yes, DC should be active mode and DR in

passive mode and a minimum uptime of

99.50%. Please refer to the corrigendum.

49 Clause 3.8

Installation/Commissionin

g of Hardware/Software

Page 56




system live. Bidder should provide all software. In case of

oracle database Bank will provide necessary licenses. Though

Bank is providing the licenses for Databases i.e. SQL and

Oracle. But all necessary support related to database Bidder

has to provide. Bank will not provide any database OEM or

other support.

In addition to Database, whether bank will also provide OS and

application server software like Jboss/ Websphere, etc.

No.

Bank will provide only Windows/ Linux

RedHat Operating System. In case of any other

OS/ Middleware/ thrird party utility, price to

be quoted.

50 A. Introduction (Broad

Scope of Work) Page no:

10, Point no: 3.2.1

Historical data of 10 years will be migrated from CBS Based on our past experience on similar projects, historical data

migration for 10 years is not undertaken. This will have a major

impact on cost & project timelines as core banking/DB versions etc

may have undergone a change. Bank may please reconsider the

same. On a need basis, we can look at past data for reasonable

time period


45

46


document.


document.

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51 Clause 4.28 Termination

for Convenience Page 51

In addition to the right of the Bank to terminate the contract

for the delayed/unsatisfactory/nonperformance of the

Vendor and/or for various reasons detailed in the Service

Level Agreement to be executed with the Bank, the Bank shall

also be entitled to terminate the Contract at any time for its

convenience by giving one month notice to the Vendor. It is

hereby clarified that the termination for convenience shall be

without any compensation to the Vendor.

Termination needs to be for a reason or cause and the same to be

communicated to the vendor, please modify the clause accordingly


52 Clause 4.2.2 Country of

Origin / Eligibility of

Goods & Services Page 40

For purposes of this clause, “origin” means the place where

the goods are mined, grown, or manufactured or produced,

or the place from which the related services are supplied.

Goods are produced when, through manufacturing,

processing or substantial and major assembly of components,

a commercially-recognized product results that is

substantially different in basic characteristics or in purpose or

utility from its components.

Mention of 'goods' not in terms of software or software product,

please modify the clause suitably


53 Clause 5.3.1.7 Page 149 For any delay in implementation of this project, the Bank

reserves the right to charge Liquidated Damages (LD)/ penalty

at the rate of 1% of the cost of the Purchase Order per week,

subject to a maximum of 10% of the Purchase Order Value

and the amount will be recovered from any other amount due

to the Vendor or by invoking the Performance Bank

Guarantee (PBG).

We request the bank to modify the LD to a penaty rate of .5%,

subject to a maximum of 5%


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page 10

Onsite support from the bidder will be till date of go-live and

afterwards two dedicated resource i.e. onsite support

engineers(L1 and L2) will be onsite for support.

i) Please clarify the duration of placement of onsite support

engineers L1 & L2 (two dedicated resources). Will it cover both

warranty and AMC period.

Ii) Please specify the location for posting the onsite engineers


be required.






cost.


will be at Mumbai.

f) The duration of onsite support resource will

include both Warranty and AMC period.








page 22

3.2.14 DC and DR should have at least two onsite support

engineers support (L1 and L2) during office hours of the bank

and in case of exigencies of the bank can request for extra

hours.

How many onsite engineers (L1 & L2 support) to the posted at DC &

DR sites respectively? Please clarify.

Only one support engineer resource will be

required in DC and DR collectively.

56 3.2 Broad Scope of Work 3.2.15 DC and DR should have at least two onsite support

engineers support (L1 and L2) during office hours of the bank

and in case of exigencies of the bank can request for extra

hours.

Please provide the payment terms for onsite support engineers.

We request the bank to consider monthly payment basis for onsite

support engineers.

Bank will make no separate payment.

towards on site support engineers it should be

factored/included in Price BId. All payments/

expenses/risks etc. towards onsite support

engineer resources to be borne by vendor

including insurance.

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57 4.38

Installation/Commissionin

g of hardware/ Software -

page 55

Project Implementation Schedule -

Business Requirement Document (BRD) & System

Requirement Specification (SRS) - Within 30 days

Customization & installation - 30-45 days

Data Collection & Integration - 45-75 days

UAT - 75-135 days

UAT – System Validations & Report Generation - 135-165 days

Go-Live - Within 180 days from Purchase Order (PO)

As per the proposed implementation schedule of RFP, 4 months is

consumed for UAT & Go-live. Only 2 months is available for BRD,

installation, customization, data collection and integration which is

practically not feasible given the scope of technical and functional

specifications.

We request the bank to please consider:

45 days for BRD/SRS

90 days for customization & installation,

140 days for Data collection & Integration

45 days for UAT

45 days for Go-live

TOTAL: 365 days/ 12 MONTHS

The changes if any proposed in

implementation schedule, will be discussed

with the successful vendor while executing

SLA. There will not be allowed any change in

outer limit of 180 days given for complete

implementation including Go Live. The Vendor

will be allowed to give any combination of

milestones within outer limit of 180 days.

Accordingly, the penalty clause in relation to

the dealy in implementation will be linked to

the milestones proposed by successful bidder

for complete implementation including Go

Live within 180 days from PO. In case, while

executive SLA, both Bank and the successful

Vendor are not mutually agreed on the

proposed changes in schedule, the

implementation schedule given in RFP will be

final.

58 CONFORMITY TO

ELIGIBILITY CRITERIA -

page 123-126

11 . The application software offered by the system integrator

or bidder should have adequate redundancy, fault tolerance

and Disaster recovery arrangement - A certificate to that

effect from any of the clients must be submitted.

Please provide the format of certificate to be obtained from OEM

to meet the requirement of this clause.

Any suitable format given by the OEM is

acceptable.

59 Data sources involved for

the solutions - page 11

3.2.3.2 Data sources involved for the solutions are as follows:

10. AML

11. EFRMS

1) Whether AML & EFRMS is operational in Bank of India.

2) Please provide name of OEM for AML & EFRMS solution.

1. Yes

2. this will be shared with the successufl

vendor.

60 Part II - Schedule for Annual Maintenance Cost page 109Annual Maintenance Charges and ATS for one years,

including Upgrades(AMC/ATS for software must be 18% to

21% of the total of cost of Software (A) & System Integration

(B) as

mentioned in Format 6.3 part I, per annum) for each item

(GST to be excluded)

Please clarify this condition?

AMC/ATS for software must be 18% to

21% of the total of cost of Software (A) & System Integration (B).


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61 7.16 Payment Terms Payment for the Supply of required Software, Design,

Installation,

Implementation, configuration, integration and Commission

of the EWS

Solution shall be made as per Scope of Work.

Milestone 1 - On delivery of product, execution of

Agreements and submission of all documents including

Performance

Bank Guarantee - 20% of total cost

Milestone 2 - On completion of customization as per

requirement of Bank & successful completion of UAT - 20% of

total cost

Milestone 3 - Implementation, go-live of Solution as per the

scope

of RFP- payable after 6 months after Go Live and

Sign off - 30% of total cost

Milestone 4 - Completion of training & handing over of all

documents and 6 months after Sign Off. - 20% of total cost

Milestone 5 - On due performance and completion of project

and

after completion of warranty period - 10% of total cost

we reqeust the Bank to release the payment for milestones - 3, 4,

& 5 within 30 days after completion of respective milestones to

avoid negative cashflow for the project.

Please confirm on the above.


62 Part 5 ( Technical and

Functional Specifications)

Page no: 82 , Point no: 13

Structuring Please explain the required functionality in more detail This is self explainatory. We envisage this

capability in the system.




Flow through Please explain the required functionality in more detail This is self explainatory. We envisage this





Circulation of Funds Please explain the required functionality in more detail This is self explainatory. We envisage this





The solution should support both online and off line data

validations and alerts

Online validation would require interfacing with the bank's systems

on a real time basis. Bank please provide the required interfaces in

co-ordination with the vendors. Kindly confirm.

Yes, The Bank will provide the required

Interface.


Functional

Specifications)Page no:

65, Point no: 1

The EWSS should provide for transformation rules library that

can be generic to a data source and which is reusable for

creating other transformation rules. The transformation rules

are expected to help clean, standardize, match and enhance

data as it moves into the master reference file and is reused

for downstream processes.

It is not part of standard EWS solution and relates to Data

Warehousing/Data Management. This will have an impact on the

cost of solution offerred and project timelines. In order to optimize

the same, bank may please consider removing the same.


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Functional


65, Point no: 4

EWS should have user interfaces for Data Profiling, Data

Standardization, and Clustering and Data Augmentation

capabilities. In Data Profiling it should be able to conduct the

following analysis :

Structure discoveries

Frequency distribution

Pattern distribution

Various Statistical Analysis

Redundant Data Analysis








Page no: 65, Point no: 6

Should support data cleansing and de-duplication, duplicate

suspect processing, house holding, with array of out-of-the-

box standardization rules conform data to corporate

standards – or can build customized rules for special

situations.







Functional


65, Point no: 7

Should have business rules and GUI’s for automatic

merging and manual merging. It is not part of standard EWS solution and relates to Data








The EWS should provide for Master Data Management with

semantic data descriptions of input and output data sources

uniquely identify each instance of a business element

customer, account, etc. and standardize the master data to

provide a single source of truth.









The EWSS must have facility to de-dupe information tagged to

a particular entity. It is not part of standard EWS solution and relates to Data








EWSS should have the capability to automatically score the

text for early warning indicators.

This requirement is not clear. Please explain the requirement in

more detail

This is self explainatory. We envisage this





The proposed solution should provide an in- built ability to

create, modify and enable (or disable) custom concepts and

test linguistic rule definitions with validation checks within

the same interactive interface

It is not part of standard EWS solution and is typically a part of high-

end text mining products, impacting cost of solution offered and

timelines. In order to optimize the same, bank may please consider

removing the same.





The proposed solution should provide in-built feature of



score

It is not part of standard EWS solution and is typically a part of high-

end text mining products, impacting cost of solution offered and

timelines. In order to optimize the same, bank may please consider

removing the same.


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The proposed solution should include a Predefined list of

concepts to automatically identify common definitions like

company, person, date, location, time, etc. - without a need

to add rules from scratch for them

It is not part of standard EWS solution, impacting cost of solution

offered and timelines. In order to optimize the same, bank may

please consider removing the same.





The proposed solution should provide one integrated user

interface and workbench for data wrangling, data

exploration, business intelligence and visualization, feature

engineering, and modern statistical, data mining and

machine learning techniques all in a single, integrated in-

memory processing environment for faster insights, flexible

deployment and reliable and secure governance.









The proposed solution should provide out-of-box entity

analytics and direct intelligence analysts by showing

measures of centrality in entity networks - such as

closeness, betweenness and influence to highlight

suspicious borrowers/directors.

It is not part of standard EWS solution. This will have an impact on

the cost of solution offerred and project timelines. In order to

optimize the same, bank may please consider removing the same.





The proposed solution should help analysts to visualize

complex network of relationships between entities - such as

people, organizations, places/ locations, things and events

over time and across multiple dimensions








The proposed solution should help analysts identify entity

relationships that aren’t obvious, traverse and query

complex relationships, and uncover patterns and

communities interactively








The proposed solution should have in-built modules for

Unsupervised learning with cluster analysis and mixed

variable clustering






Functional


71, Point no: 49

The proposed solution should in-built modules for modern

machine learning algorithms to build predictive models - such

as random forests, gradient boosting, artificial neural

networks, support vector machines and factorization

machines






Functional


71, Point no: 50

The proposed solution should provide a rich set of data

mining algorithms that can be used for classification,

regression, clustering, detection of outliers and

anomalies,feature extraction, association analysis, and

attributed ranking









The proposed solution should allow analysts to be able to

follow a champion challenger approach in model

development through developing different model versions,

compare results on different parameters, and select and

deploy best performing model.

It is not part of standard EWS solution and relates to Model Risk

Management solutions. This will have an impact on the cost of

solution offerred and project timelines. In order to optimize the

same, bank may please consider removing the same.


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The proposed solution should automatically allow

identification and detection of special types of network

behavior such as cyclical flow of transactions and funds,

clusters etc. extractable from the networks.

It is not part of standard EWS solution and relates to Anti Money

Laundering solutions. This will have an impact on the cost of







The proposed solution should be capable of providing

centrality metrics like betweenness, closeness, eigenvector

etc. which determine the importance of a borrower/director

in the network








The system should support detecting implicit and hidden

relationships between:

o Different accounts of the same customer

o Different customers

o Customers, non-customers and Walk in Customers








The system should support automated relationship

identification between linked accounts It is not part of standard EWS solution and relates to Anti Money








The system should be able to know Money laundering,

diversion/siphoning patterns and fraud patterns like

structuring, circulation of fund etc. The system should have

no limits to parameterise these patterns based on the banks

experiences in money laundering and fraud








The system should support artificial intelligence to setup and

tune the transaction monitoring logic in run time. It is not part of standard EWS solution. This will have an impact on







The system should support defining customer / group level

exceptions at any stage e.g. account opening, etc. The

systemshould be able to generate offline alerts also.If any

person approaches the Bank for any enquiry, which is of

doubtful nature and if any KYC document has been provided,

the system should be able to generate a subjective alert






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The system should provide the user to generate a suspicious

transaction report and fillup all the requisite information as

per the format provided by regulation and to submit the

same. The user can submit the report to the higher ups for

review and final submission to the concerned regulatory

authorities









Automatically generate alerts / reports on Blocked and

Rejected items It is not part of standard EWS solution and relates to Anti Money








The system should have tools to analyze historical

transactional attributes of an account & suggest benchmark

value. Should support analysis of sequencing of events such

as Placement, Layering and Integration accordingly, look

forward and backward.









System should also have a Fraud Detection Suite online for

IBA prescribed Scenarios It is not part of standard EWS solution and relates to Anti Money

Laundering/FRMS solutions. This will have an impact on the cost of



Please refer to Corrigendum




System should support Wire Transfer Surveillance with the

following features:

Identify wire transfers originating in Correspondent or Agent

banks,Identify suspicious activity based on patterns of

multiple wire transfers, Automatically generate reports on

Blocked and Rejected items, Monitor internal / external and

domestic / international wire transfers


Laundering/FRMS solutions. This will have an impact on the cost of







The solution should support distribution of Reports and

Dashboards to iPad and Android devices. The Native App

should be freely available for iPad on iTunes App Store and

for Android devices on Google Play

This is not a standard EWS feature. As of now, reports generated

can be viewed using mobile browsers in iPad. Native App will have

security implications as there is a chance of confidential

information getting leaked out. Further, when we have 3rd

party

customer identifiable data as well as bank customer data on

mobile app this will lead to huge issues with respect to leakage of

confidential information as there will be no control on the mobile

environment. This will also have an impact on cost and project

timelines. Bank may please reconsider the same.





The solution should allow the analysis / explorations /

reports based on in-memory data to be pushed for offline

viewing to mobile devices

This is a not a standard EWS feature. This will involve use of third

party software having implication on cost of solution and timelines.

Bank may please reconsider the same.


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The solution should have the ability for Interactive report

viewing for information consumers on iPad and Android

devices

This is a not a standard EWS feature. As of now, reports generated



information getting leaked out. Further, when we have 3rd

party










Reports and Dashboards access on iPad and Android

devices should be using a native application which helps

leverage most popular gestures and capabilities, including

zoom, swipe, etc., to optimize ease of use and user

engagement

This is a not a standard EWS feature. As of now, reports generated



information getting leaked out. Further, when we have 3rd party










The solution should provide collaboration support with

Annotation on Tablet

This is a not a standard EWS feature. This will involve use of third

party software having implication on cost of solution and timelines.

Bank may please reconsider the same.


101 Clause 4.36 Indemnity

Page 55

Suit or proceeding brought against the Bank including by a

third party as a result of : (Specifies the list of Indemnities) :

Vendor’s aggregate liability in connection with obligations

undertaken as a part of the RFP regardless of the form or

nature of the action giving rise to such liability (whether in

contract, tort or otherwise), shall be at actual and limited to

the Total Purchase Order value.

No change in RFP terms.Page 53 specifies a list for indemnity, another at page 55 for

unlimited liabilty, page 62 also mentions unlimited liability, we

request the bank to limit the indemnity clause to maximum upto

the value of PO except the cases identified and mentined on page

55 (highlighted).

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102 Clause 4.36 Indemnity

Page 55

Vendor’s liability in case of claims against the Bank resulting

from Willful Misconduct or Gross Negligence of vendor, its

employees and Subcontractors or from infringement of

patents, trademarks, copyrights or such other Intellectual

Property Rights or breach of confidentiality obligations or

Claims made by the Bank for claims relating to the loss of ; or

damage to real property and tangible personal property and

for bodily injury or death which is caused by negligence or

misconduct of the Vendor or its employees, personnel,

consultants, advisors, other representatives; shall be

unlimited.

No such term in RFP, Please refer to the RFP

page no. 55. No change in the RFP term.

103 Clause 4.55 Compliance

with Law Page 62

The Vendor is not absolved from its responsibility of

complying with the statutory obligations as specified above.

Indemnity would not be limited to court awarded damages

and shall include indirect, consequential and incidental

damages. Indemnity would cover damages, loss or liabilities

suffered by the Bank arising out of claims made by its

customers and/or regulatory authorities.

No change in RFP term.

104 Eligibility 3.4.2 Bidder should have implemented and managed end to

end Early Warning Signal (EWS) Solution/ Risk Management/

Fraud Risk Management solution/ CBS successfully, in at least

One Private / Public Sector Bank having minimum business

mix of Rs. 1.50 lakh crore as on 31.03.2019. The location must

be a ‘Core Banking Solution’ in India.

And

The EWS Solution / Risk Management/ Fraud Risk

Management Solution of the OEM should have been

implemented successfully in at least one Private / Public

sector Bank having minimum business mix of Rs. 1.50 lakh

crore as on 31.03.2019. The location must be a ‘Core Banking

Solution’ in India.

In Risk Management & Compliance, CARE Risk Solutions is a well

known player in international market, some of the biggest

implementations we have done are from Abroad. While we do

have implementations in India also, we also recommend

consideration of International Customers to fulfil this requirement.

Please note that the international implementations we have done

are very niche and as per global policies. Hence we recommend

below for this criteria:

3.4.2 Bidder should have implemented and managed end to end

Early Warning Signal (EWS) Solution/ Risk Management/ Fraud

Risk Management solution/ CBS successfully, in at least One

Private / Public Sector Bank having minimum business mix of Rs.

50 lakh crore (INR) as on 31.03.2019 in India or in international

Market. Vendor must have experience working with CORE

BANKING SOLUTIONS such as Finacle, Banks, Flex cube.

And

The EWS Solution / Risk Management/ Fraud Risk Management

Solution of the OEM should have been implemented successfully

in at least one Private / Public sector Bank having minimum

business mix of Rs. 50 lakh crore as on 31.03.2019 in India or

International Market. Vendor must have experience working with

CORE BANKING SOLUTIONS such as Finacle, Banks, Flex cube.

Please refer to the Corrigendum.

Page 53 specifies a list for indemnity, another at page 55 for

unlimited liabilty, page 62 also mentions unlimited liability, we

request the bank to limit the indemnity clause to maximum upto

the value of PO except the cases identified and mentined on page

55 (highlighted).

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105 Eligibility 3.4.3 The Bidder should have yearly sales turnover of not less

than Rs.50 Crores on standalone basis of the company during

the financial years FY 2015-16, 2016-17 and 2017-18.

Being a whole subsidiary of CARE Ratings Ltd, our consolidated

financials and relevant information e.g. turnover etc. are overall

combined as CARE Ratings Ltd. Being a Pvt Ltd firm, we do not

publish our own returns etc. publically. Hence we would request

bank to accept the relevant evidences from our Parent company

CARE Ratings Ltd for this criteria.


106 Eligibility 3.4.16 Site Visits by Evaluation Team. In addition to India, we have very large implementations in

international markets with huge volumes. CARE Risk Solutions

would like to request bank to allow us to arrange those

international site visits or video conferencing. Some of them are on

Finacle latest versions too.


107 2.b. Objective & page no. 4 An amount of Rs.10,00,000/- (Ten Lac only) towards Initial

Earnest Money Deposit

(EMD) / Bid Security

Request bank also to consider Bank Garuntee as EMD. No change in RFP terms.

108 3.2.1 Broad scope of work & page no. The selected bidder should also support obtaining the

requisite certifications, integration,

maintenance, patching, compliance, etc. and day to day

operations during office hours and

in case of exigencies, any time during the day. Licensing will

be for the Bank. Onsite

support from the bidder will be till date of go-live and

afterwards one dedicated resource

i.e. onsite support engineers (L1) will be onsite for support.

The vendor shall also provide

escalation matrix in respect of support and maintenance of

the application software

Request bank to provide clarity on the no. of shitsof L1 resource

required for onsite suport after go live of the proposed solution.


be required.






cost.


will be at Mumbai.









109 3.2.3. b. Broad Scope of WorkPage no. 21b) Post-implementation on-site support for 5 year from Go

Live date. The on-site support

can be extended on the same rates after the contract for

additional years as per

requirement

Request bank to consider," b) Post-implementation on-site support

for 5 year from Go Live date. The on-site support can be extended

on the mutually agreed rates after the contract for additional years

as per

requirement."


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110 3.4.2 Eligibility Criteria 3.4.2 Bidder should have implemented and managed end to

end Early Warning Signal (EWS)

Solution/ Risk Management/ Fraud Risk Management

solution/ CBS successfully, in at

least One Private / Public Sector Bank having minimum

business mix of Rs. 1.50 lakh



Request bank to consider,"Bidder should have implemented and

managed end to end Early Warning Signal (EWS) Solution/ Risk

Management/ Fraud Risk Management solution/ CBS successfully,

in at

least One Private / Public Sector Bank/ RRB`s having minimum

business mix of Rs. 1.50 lakh



Please refer to Corrigendum

111 General Queries Request bank to confirm if there is any FMS services are required

snice the hardware is provided by the bank as per sizing provided

Yes, Hardware will be provided by the Bank,

sizing to be provided by the vendor .

112 3.2.3.1, Page Number -11 To provide a warning signal in case of potential lending

opportunities that are in Application /evaluation stage.

Early warning signals are related to the accounts wherein loans are

already sanctioned by the bank. It is related to the monitoring of

bank's loan accounts. Kindly remove the given term

No Change in terms of RFP.

113 3.2.3.2, Page - 16 Ability to generate SASCL type report generation. Please advise the Banks requirement for SASCL report in EWS

system?

It will be shared with the successful vendor.

114 Page -20 A copy of the source code of the application customized for

Bank of India shall be handed over to the Bank. A copy of all

subsequent updates to the source code shall also be handed

over to Bank after the release / Go Live.

As per the product policy we do not share our source code, request

the Bank to relax the given clause

Please refer to the 'Environmental Setup &

Configuration' sub-point 'h', page no. 20.

115 Pg No : 18

, 3.2.3.5xii. On-Site Support: The successful Bidder / OEM shall

provide onsite support during the contract period as required

by Bank

Is support needed only for EWS application or also for

Hardware/Databases?

8 hours on all working days.

8 hours on all working days support for EWS

Solution and database

116 Page -23, 3.4.5 The Bidder should have posted Profit after Tax (PAT) on

standalone basis of the company during financial years of FY

2015-16, 2016-17 and 2017-18

Request the bank to relax the given clause to any two out of 3 FY

given


117 Data Integration Capabilities:

Document Visualization -

Page -65

The proposed application should be capable of integration

with standard DMS systems

What are the DMS software being used in existing DMS system and

What is the current volume of documents size in the DMS ?


118 3.2.3.1 , page -11 To detect financial stressed borrower accounts or in its

existing loan/lending portfolio

Please specify the total number of loan accounts across Retail,

SME, Agri & Corporates, to be considered for EWS monitoring

process.

Please refer to the data given at the end of

this document.

119 3.2.3.1 , page -11 To detect financial stressed borrower accounts or in its

existing loan/lending portfolio

Average number of daily transactions involving the loan accounts?

Pls specify.

Please refer to the data given at the end of

this document.

120 Page -90 System should also have a Fraud Detection Suite online for

IBA prescribed Scenarios


Laundering/FRMS solutions. The bank may please consider

removing the same.

Please refer to the corrigendum.

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121 Pg No : 18,

3.2.3.5 xiii aIntegrate the proposed solution with Bank’s Core Banking

Solution, Treasury, CAPS, LMS, DMS, IMAC, CMS cum Channel

Finance, KYC and AML, EFRMS, Trade

Finance and other softwares with necessary interface on real

time basis

Is there a need for real time integration with internal sources? Or

data can be refreshed on T-1 basis as a batch process?


122 Pg No : 23,

3.3.43.3.4 The EWS solution proposed or Risk Management/ Fraud

Management Solution by the bidder should have been

operationalized and continue to be in successful operation in

at least one Private/Public sector undertaking Bank having

minimum business mix of Rs 1.50 Lakh Crore as on

31.03.2018. The location must be a 'Core Business Solution' in

India.

Can the requirement of minimum business mix in this clause be

relaxed?

There is no relaxation in the Business Mix in

this clause. However please refer to the

corrigendum.

123 Pg No : 32

3.242. Technical Presentation (TP) & Product Demonstration (PD)/

Proof of concept (POC)

What is Bank's expectation of POC? Will Bank share any customer

names or internal data for POC?

Please refer to the Page 33 'Scoring for Overall

Technical Presentation (TP) and Product

Demonstration (PD) / Proof of Concept (POC) '

of RFP. The concept for POC will be shared

with only qualified / shortlisted bidders.

124 pg 65

Data Integration Capabilities:

Standardization and Data

Quality

Point No 4

EWS should have user interfaces for Data Profiling, Data

Standardization, and Clustering and Data Augmentation

capabilities. In Data Profiling it should be able to conduct the

following analysis : Structure discoveries

Frequency distribution

Pattern distribution

Various Statistical Analysis

Redundant Data Analysis

Based on our past experience, we have seen that UI for data

profiling is not essential from EWS perspective. Including the same

has high cost impact

No Chang ein terms of RFP.

125 pg 65



Quality

Point No 7

Should have business rules and GUI’s for automatic merging

and manual merging.

Need clarity on this. Based on our past experience, this

requirement should not be a part of ews. We recommend to

remove this point from RFP

No Chang ein terms of RFP.

126 pg 66


Document Visualization

Point no 8

Text mining utility should have intelligent self-learning

capability

Will the bank provide with feedback for the algorithm to learn?

This process will be manual

No change in RFP terms, the details will be

discussed with the successful vendor.

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127 Pg 70

EWS Rules and Analytical

Capabilities

Point no. 40, 41, 42,

43,45,46,47,48,49,50,54,56

The proposed solution should provide one integrated user

interface and workbench for data wrangling, data exploration,

business intelligence and visualization, feature engineering,

and modern statistical, data mining and machine learning

techniques all in a single, integrated inmemory processing

environment for faster insights, flexible deployment and

reliable and secure governance

The proposed solution should contain a sophisticated and GUI

based predictive modeling and analytical workbench.

The proposed solution should enable identification of

suspicious borrowers through a judicious mix of anomaly

detection, business rules, predictive modeling and network

analytics

The proposed solution should provide out-of-box entity

analytics and direct intelligence analysts by showing measures

of centrality in entity networks - such as closeness,

betweenness and influence to highlight suspicious

borrowers/directors.

The proposed solution should help analysts to visualize

complex network of relationships between entities - such as

people, organizations, places/ locations, things and events

over time and across multiple dimensions

The proposed solution should help analysts identify entity

Based on our experience, these requirements are not essential

from an EWS perspective. Request the bank to consider dropping

these requirements

No change in RFP Terms.

128 Pg 72

EWS Rules and Analytical

Capabilities

Point no. 58

While onboarding the new customer in bank, based on inputs

given about entity, individuals such as PAN No of entity /

individuals, UID, CIN, DIN, Aadhar, Passport No., Driving

License, Voter ID card the Solution should generate market

intelligence / due diligence reports based on banks internal or

external sources about the profile of customer – both

positive/negative.

This relates to onboarding of a new customer. However, EWS

system is expected to track only those accounts where

disbursement has happended. This requirement should not be in

scope of EWS (post sanction monitoring). Bank's LOS is the right

system to deliver this requirement. Request the bank to consider

dropping


129 Pg 80

Transaction Monitoring

Point no. 8

The system should support defining customer / group level

exceptions at any stage e.g. account opening, etc. The system

should be able to generate offline alerts also. If any person

approaches the Bank for any enquiry, which is of doubtful

nature and if any KYC document has been provided, the

system should be able to generate a subjective alert.

This relates to onboarding of a new customer. However, EWS

system is expected to track only those accounts where

disbursement has happended. This requirement should not be in

scope of EWS (post sanction monitoring). Bank's LOS is the right

system to deliver this requirement. Request the bank to consider

dropping


130 Pg 99, Point no. 8 Physical Security of Facilities This will be an on premise installation with the hardware being

managed by the bank. Request you to drop this point from RFP


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131 Pg 69, Point no. 22,23,24 The proposed solution should provide an in-built ability to

create, modify and enable (or disable) custom concepts and

test linguistic rule definitions with validation checks within

the same interactive interface

The proposed solution should include automated parsing,

tokenization, part-of-speech tagging, synonym detection,

spell checking and stemming by the in-built Natural language

processing feature provided by the solution

The proposed solution should include additional Text Mining

features such as - Output lists of terms to drop/keep and term

frequency counts, easy drag and drop between keep and drop

terms, ability to apply customized start and stop lists (for

terms to include/exclude from processing), ability to include

custom-defined categories and custom concepts

The proposed solution should provide in-built feature of



score

Based on our experience, these requirements are not essential

from an EWS perspective. Request the bank to consider dropping

these requirements


132 Pg 32, section 3.2.4 The proposed solution by the bidder should ensure minimum

compliance of 90% for the EWS Solution for technical and

functional requirement (i.e. (a) above) scoring based on the

defined functional parameters.

Request the bank bank to cap the minimum compliance to 75%. No change in RFP terms

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133 9- pg 38 Payment terms We request to add following:a) The fees and any amounts

payable under the Contract are exclusive of all applicable

taxes (including GST), levies, duties etc. Any such tax will be

charged over and above the fees and amounts payable to

CRIS under the Contract. The GST registration number

(“GSTIN”) provided by the Bank will be used by CRIS for filing

of the GST returns.

b) With regards to the applicability of Goods and Services

Tax, the Bank’s address as mentioned for the purposes of

GST will be considered as the consumption location for the

Services provided by CRIS under the Contract.

c) CRIS shall not be liable for loss of credit arising on account

of incomplete, erroneous or wrong details captured by the

Bank in the details and documents uploaded to the GSTN.

Additionally the Bank shall be responsible and liable for

providing its correct GSTIN and CRIS will not be responsible

for verification of the Bank’s GSTIN. Where the Bank fails to

furnish its GSTIN, CRIS will treat the Bank as being

unregistered for GSTIN.

d) Where CRIS issues a credit note to the Bank in relation to

any invoice, the Bank shall adjust and upload its Input Tax

Credit on the GSTN on or before the end of the month in

which the credit note is issued by CRIS to the Bank. If the

Bank fails to do so, and this results in additional liability for

CRIS, Bank shall be liable to be reimburse CRIS for any

liability incurred by CRIS (being the tax, interest and any

penalties thereon).


134 10.1.7-pg 41 7In case of any variation (upward or down ward) in

Government levies / taxes / cess / excise / custom duty

etc. including introduction of any such new

tax/cess/excise etc. which has been included as part of

the price will be borne by the Bidder.

Request this to be amended to state that such variation to be

paid by the party required under law to incur such tax liability.


135 10.1.11-pg 41 If any Tax authorities of any state, including, Local authorities

etc. or any Government authority or Statutory or autonomous or

such other authority imposes any tax, charge or levy or any

cess / charge other than GST and if the Bank has to pay the

same for any of the items or supplies made hereunder by the

Bidder, for any reason including the delay or failure or inability

of the Bidder to make payment for the same, the Bank has to

be reimbursed such amounts paid, on being intimated to the

Bidder along with the documentary evidence. If the Bidder does

not reimburse the amount within a fortnight, the Bank shall

adjust the amount out of the payments due to the Bidder from

the Bank along with the interest calculated at commercial rate.

Request deletion of this clause No change in RFP terms

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136 10.1.19-pg 43 The bidder shall represent and acknowledge to the Bank that it

possesses necessary experience, expertise and ability to

undertake and fulfil its obligations, involved in the performance

of the provisions of this RFP. The bidder represents that the

proposal to be submitted in response to this RFP shall meet

the proposed RFP requirement. If any services, functions or

responsibilities not specifically described in this RFP are an

inherent, necessary or customary part of the deliverables or

services and are required for proper performance or provision

of the deliverables or services in accordance with this RFP,

they shall be deemed to be included within the scope of the

deliverables or services, as if such services, functions or

responsibilities were specifically required and described in this

RFP and shall be provided by the bidder at no additional cost to

the Bank. The bidder also acknowledges that the Bank relies

on this statement

of fact, therefore neither accepting responsibility for, nor

relieving the bidder of responsibility for the performance of all

provisions and terms and conditions of this RFP, the Bank

expects the bidder to fulfil all the terms and conditions of this

RFP. The modifications, which are accepted by the Bank, shall

form a part

of the final contract.

Request deletion of following sub-clause:

The bidder represents that the proposal to be submitted in response

to this RFP shall meet the proposed RFP requirement. If any

services, functions or responsibilities not specifically described in this

RFP are an inherent, necessary or customary part of the deliverables

or services and are required for proper performance or provision of

the deliverables or services in accordance with this RFP, they shall

be deemed to be included within the scope of the deliverables or

services, as if such services, functions or responsibilities were

specifically required and described in this RFP and shall be

provided by the bidder at no additional cost to the Bank. The bidder

also acknowledges that the Bank relies on this statement of fact,

therefore neither accepting responsibility for, nor relieving

the bidder of responsibility for the performance of all provisions and

terms and conditions of this RFP, the Bank expects the bidder to

fulfil all the terms and conditions of this RFP. The modifications,

which are accepted by the Bank, shall form a part of the final

contract.


137 10.2.2-pg 45 The Bank shall be under no obligation to accept the lowest

commercial bid or any other offer received in response to this

Tender and shall be entitled to reject any or all offers including

those received late or incomplete offers without assigning any

reason whatsoever. The Bank reserves the right to make any

changes in the terms and conditions of purchase. The Bank will

not be obliged to meet and have discussions with any bidder,

and / or to listen to any representations unless there is change

in the terms and conditions.

Request bank to confirm that the right to change terms and

conditions will cease post submission of BidNo change in RFP terms

138 10.6.7 pg 50 The Parties will keep in confidence and not disclose to any third

party any and all Confidential Information available to the

Parties, whether such information is given in writing or, is oral

or visual, and whether such writing is marked to indicate the

claims of ownership and/or secrecy or otherwise. Except as

otherwise

provided in this Tender, the Parties shall not use, nor

reproduce for use in any way, any Confidential Information. The

Parties agrees to protect the Confidential Information of the

other with at least the same standard of care and procedures

used to protect its own Confidential Information of similar

importance but at all times using at least a reasonable degree

of care.

After Oral or Visual request to include Only if recorded within 48

hours of such disclosureNo change in RFP terms

139 10.6.10.6 pg 52-53 This shall not be applicable and shall impose no obligation on

the receiving party with respect to any portion of Confidential

Information which:

Request to include:-

g) was allowed to be disclosed by the Disclosing Party.No change in RFP terms

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140 10.6.11 pg. 53 On termination of the Tender and subsequent Agreement, each

party must immediately return to the other party or delete or

destroy all Confidential Information of the other party and all

notes and memoranda (including copies of them) containing

Confidential Information of the other party in its possession or

control save for that training materials and Documentation that

has been provided to the Bank which is contemplated for

continued realization of the benefit of the Services.

Notwithstanding the foregoing, Bidder may retain a copy of

such information (but which shall not include customer data

and

Confidential Information) as may be necessary for archival

purpose. Where Confidential Information relates to the Bank’s

data or data of the Bank customers, including but not limited to

the Bank customers’ or the Bank employees’ personal data or

such other information as the Bank is required by banking

secrecy or such other laws to protect for an indefinite period,

such Confidential Information shall be protected by the

receiving party for an indefinite period or until such time when

the receiving party no longer has access to the Confidential

Information and has returned or destroyed all Confidential

Information in its

possession.

We suggest deleting the below text:-

Where Confidential Information relates to the Bank’s data or data of

the Bank customers, including but not limited to the Bank customers’

or the Bank employees’ personal data or such other information as

the Bank is required by banking secrecy or such other laws to protect

for an indefinite period, such Confidential Information shall be

protected by the receiving party for an indefinite period or until such

time when the receiving party no longer has access to the

Confidential Information and has returned or destroyed all

Confidential Information in its possession.


141 10.6.14 pg. 54 Vendor will respect the confidentiality of all information given

to it by the Bank and will not divulge such information to any

third party or other units without the consent of the Bank. The

confidentiality obligations shall survive the expiry or termination

of the agreement between the bidder and the Bank

We suggest including the following line.

The confidentiality obligations can be abided for a period of 02 years

from the date of its disclosure

-- instead of --

The confidentiality obligations shall survive the expiry or termination

of the agreement between the bidder and the Bank.


142 10.10.5 pg. 56 If a notice has to be sent to either of the parties following the

signing of the contract, it has to be in writing and shall be first

transmitted by facsimile transmission by postage prepaid

registered/speed post with acknowledgement due or by a

reputed courier service, in the manner as elected by the Party

giving such notice. All notices shall be deemed to have been

validly given on (i) the business date immediately after the date

of transmission with confirmed answer back, if transmitted by

facsimile transmission, or (ii) the expiry of five days after

posting if sent by registered/speed post with A.D., or (iii) the

business date of

receipt, if sent by courier.

Request to be amended as highlighted

(ii) after posting if sent by registered/speed post with A.D. on the date

of receipt by the recipient ,


143 10.11.4 pg. 57 In such a case the time for performance shall be extended by a

period(s) not less than duration of such delay. If the duration of

delay continues beyond a period of three months, the Bank and

the Vendor shall hold consultations in an endeavour to find a

solution to the problem.

Suggest including the below clause towards the end:-

Neither party shall be liable for any failure to perform (except

payment obligations) if prevented from doing so by any Force

Majeure event.


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144 10.12.3 pg. 57 The Vendor shall have right to terminate only in the event of

winding up of the Bank.

To be replaced with the following:-

Bidder may terminate:

(a) the Contract upon 7 days’ prior written notice to Bank if Bank

materially breaches any licence restrictions set forth in this Contract

or BIDDER’s intellectual property rights in the Service or BIDDER

Materials, and such breach is not cured by Bank within the notice

period stated afore;

(b) on written notice, should BIDDER’s rights to receive and/or

distribute any third party software or material be terminated which

would affect provision of Services under the Contract.

A termination of this Contract shall not limit a party's rights as shall

have accrued up to the effective date of termination (for the

avoidance of doubt, where BIDDER terminates under this clause,

Bank’s licence to use the Software and the right to receive related

Services shall terminate).


145 10.13 pg. 57 10.13

Order / Contract Cancellation

10.13.2 The Bank reserves its right to cancel the order /

contract in

the event of one or more of the following situation(s and it will

be considered as a breach of obligations of bidder:

• Delay in implementation beyond the specified period that is

agreed in the contract that will be signed with the

successful bidder.

• Discrepancy in the quality of service / security expected

during the implementation, rollout and subsequent

maintenance process.

• The amount of penalties has exceeded the overall cap of

10% of the yearly contract value.

• Failure of the bidder make good the situation within the

remedy period

• The selected bidder commits a breach of any of the terms

and conditions of the RFP / contract.

• The selected bidder becomes insolvent or goes into

liquidation voluntarily or otherwise

• An attachment is levied or continues to be levied for a period

of 7 days

upon effects of the tender.

Request deletion of clause 10.13.2 to be deleted in entirety.

and Include the following:-

Post termination.

(a) Where the termination applies to an Contract under which

Software was supplied and that Contract is terminated by BIDDER

under this clause, BIDDER will refund to Bank the applicable Fees

for the affected Services that the Bank has paid in advance as relate

to the period following the effective date of termination, provided that

when the affected Services comprise Software license, BIDDER will

refund to Bank the Fees actually paid by the Bank for the Software,

depreciated on a straight-line basis over the shorter of the term of

the licence to the Software under the Contract or four years.

(b) Where the termination applies to Services, Bank shall pay to

BIDDER the applicable Fees and other payments as shall have

accrued until effective date of termination.

(c) Further, upon termination of any Contract, or this Contract

generally, by BIDDER Bank shall (i) cease all use of the applicable

Products provided under the applicable Contract; and (ii) expunge

the relevant Software and any portion or copies thereof from all of

Bank’s electronic storage systems. At BIDDER’s request, Bank shall

certify to BIDDER in writing that Bank has fully complied with this

requirement. Notwithstanding the restrictions set out in this clause,

Bank may retain those portions of the Product that are necessary for

statutory audit requirements and/or regulatory compliance purposes.

For the avoidance of doubt, on termination of the relevant Contract,

Bank shall cease all access to, and use of, the Product including

those portions of the deliverables under the Contract and/or Product

it retains as expressly permitted in the immediately preceding

sentence.


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146 10.14.1 Compliance with all applicable laws: The Vendor shall

undertake to observe, adhere to, abide by, comply with and

notify the Bank about all laws in force or as are or as made

applicable in future, pertaining to or applicable to them, their

business, their employees or their obligations towards them

and all purposes of this tender and shall indemnify, keep

indemnified, hold harmless, defend and protect the Bank and

its employees/ officers/ staff/ personnel/ representatives/

agents from any failure or omission on its part to do so and

against all claims or

demands of liability and all consequences that may occur or

arise for any default or failure on its part to conform or comply

with the above and all other statutory obligations arising there

from.

Request to delete the following:-

failure or omission on its part to do so and against all claims or

demands of liability and all consequences that may occur or arise for

any default or failure on its part to conform or comply with the above

and all other statutory obligations arising there from.

and To include:-

or allegation by a third party that the Software infringes or

misappropriates (i) a valid patent of a third party issued prior to the

Commencement Date, or (ii) any copyright or trade secret right of a

third party (collectively, “IP Infringement Claims”); provided, however,

that with respect to any third party software or materials provided

hereunder, BIDDER will defend and indemnify Bank from any Loss

arising out of any claim or allegation by a third party that BIDDER

failed to obtain the rights from such third party to licence the use of

such third party software or material for purposes of this Agreement.

Notwithstanding the foregoing, if the Software becomes or, is likely to

become the subject of any infringement claim indemnified above,

BIDDER may, at its option, (1) procure for Bank the right to continue

using the Software, (2) replace or modify the Software so that it

becomes non-infringing while retaining materially equivalent

functionality, or, if (1) and (2) are not reasonably available, then (3)

terminate the affected Services and refund to Bank licence fees

actually paid thereunder, depreciated on a straight-line basis over the

shorter of the Licence Term or four years. The foregoing represents

the entire liability of BIDDER with respect to infringement of patents,

copyrights and trade secrets by the Software or any part thereof or by

its operation.

7.2 Infringement Indemnification Exclusions. The foregoing

obligation of BIDDER shall not apply with respect to: (i) modifications

to the Software performed by any party other than BIDDER or its

agents (unless BIDDER requests that party to make the

modification(s)), if the alleged infringement relates to such

modification and use of the unmodified version of the Software alone


147 10.14.2 pg. 59 Compliance in obtaining approvals/permissions/licenses: The

Vendor shall promptly and timely obtain all such consents,

permissions, approvals, licenses, etc., as may be necessary or

required for any of the purposes of this project or for the

conduct of their own business under any applicable Law,

Government Regulation/Guidelines and shall keep the same

valid and in force during the term of the project, and in the

event of any failure or omission to do so, shall indemnify, keep

indemnified, hold harmless, defend, protect and fully

compensate the Bank and its employees/ officers/ staff/

personnel/ representatives/agents from and against all claims

or demands of liability and all consequences that may occur or

arise for any default or failure on its part to conform or comply

with the above and all other statutory obligations arising there

from and the Bank will give notice of any such claim or demand

of liability within reasonable time to the bidder.

Request to delete:-

and in the event of any failure or omission to do so, shall indemnify,

keep indemnified, hold harmless, defend, protect and fully

compensate the Bank and its employees/ officers/ staff/ personnel/

representatives/agents from and against all claims or demands of

liability and all consequences that may occur or arise for any default

or failure on its part to conform or comply with the above and all

other statutory obligations arising there from and the Bank will give

notice of any such claim or demand of liability within reasonable time

to the bidder.


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148 10.15.4 pg.60 Under no circumstances the Bank shall be liable to the Service

Provider for direct, indirect, incidental, consequential, special or

exemplary damages arising from termination of this Agreement,

even if the Bank has been advised of the possibility of such

damages, such as, but not limited to, loss of revenue or

anticipated profits or lost business.

Request to be made mutual and be replaced with:-

Neither party is liable for any indirect or consequential losses or

damages or any loss of business, profit, goodwill or other economic

loss, even if advised of the possibility of such damages and

regardless of whether such liability is based in contract, tort

(including but not limited to negligence) and strict liability or any other

theory of legal liability. Without limiting the foregoing, under no

circumstances will the aggregate liability of party exceed the

proposed fees for the Services being procured


149 10.15.5 pg.60 It is expressly agreed between the Parties that for any event

giving rise to a claim, Bank shall have the right to make a claim

(including claims for indemnification under the procurement in

this RFP) against vendor

Request to make the clause mutual No change in RFP terms

150 10.16.1 pg. 60 The Vendor agrees that the vendor shall not be entitled to

assign any or all of its rights and or obligations under this

Tender and subsequent Agreement to any entity including

bidder’s affiliate without the prior written consent of the Bank.

Request to make the clause mutual

This Agreement may not be assigned, transferred or novated by

either party without the prior written consent of the other party, except

that CRIS may assign, novate or transfer this Agreement to any of its

affiliates or successors to its business. All contract modifications,

additions and amendments mutually agreed upon, should be

properly endorsed by all parties to the contract and documented in

the revised Contract or Agreement. Modifications due to renewals

and/or change in scope can also be incorporated in the form of an

Addendum to the existing contract/agreement.


151 10.16.2 pg. 60 If the Bank undergoes a merger, amalgamation, takeover,

consolidation, reconstruction, change of ownership, etc., this

RFP along with the subsequent Addendums published shall be

considered to be assigned to the new entity and such an act

shall not affect the rights of the bidder under this RFP

Request to be deleted in entirety. No change in RFP terms

152 10.17 pg. 60 Any publicity by the vendor in which the name of the Bank is to

be used should be done only with the explicit written permission

of the Bank.

Request to include -

Vendor may refer Bank as its customer and use Client’s name,

brands or logos (Client Brands) in its marketing or presentation

material.


153 10.19.2 Notices shall be deemed given upon receipt, except that

notices send by registered/speed post in a correctly addressed

envelope shall be deemed to be delivered within 5 working

days (excluding Sundays and public holidays) after the date of

mailing dispatch and in case the communication is made by

facsimile transmission or email, on business date immediately

after the date of successful facsimile/email transmission (that

is, the sender has a hard copy of a confirmation page

evidencing that the facsimile was completed in full to the

correct fax number or email sent to correct email address).

Request to delete:-

except that notices send by registered/speed post in a correctly

addressed

envelope shall be deemed to be delivered within 5 working days

(excluding Sundays and public holidays) after the date of mailing

Dispatch


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154 Request to include standard clauses as per attachment (additional

clauses)No change in RFP terms

155 Objectives page 4 Any upgradation or modification required by the

Bank till the time of Go-Live and thereafter any

upgradation or modification required as per the

requirement of any regulator ( RBI or IBA or FIU-

IND) to be provided free of

cost by the vendor

Upgradations may also be entailing major work in

terms of effort and change in data design. We thus

suggest and submit that the said clause may please

be modified as under: "Any upgradation or

modification required by the Bank till the time of Go-

Live and thereafter any upgradation or modification

required as per the requirement of any regulator (

RBI or IBA or FIU-IND) to be provided free of cost by

the vendor. However changes / upgradations that

would entail major rework and involve a revisit to the

data base design, shall on case to case basis, be

examined between the Bank & Vendor and a decision

of costing will be taken as per discussions"


156 Schedule of Bid

submission /

Address for

communication Page

4

However, the Bids can be submitted only

after depositing the following amounts in

favor of MSTC and Bank of India as under,

within the period of Bid submission

a. A non-refundable amount of Rs. 50,000/-

(Fifty Thousand only) towards cost of Bid

document and

b. An amount of Rs.10,00,000/- (Ten Lac only)

towards Initial Earnest Money Deposit (EMD)/ Bid

Security

c. An amount of 0.05% of Estimated Tender

Value (plus applicable GST) or as guided on fees

by MSTC or Maximum fees of Rs. 15,000/- while

making payment, towards

Transaction Fee (non-refundable) to MSTC

through Transaction fee payment link in the

vendor login.

A reference is also invited to the Gazette No. 503

dated March 26, 2012 page 19 Clause 10, ( Copy

enclosed) wherein it has been stipulated that MSME

units should be exempted from paying Bid document

Cost and EMD deposit. We thus request and submit

that the said exemption clause may please be

included in the clause and it be suitably modified.

Please refer to the Clause 3.4.23, page 24 and

the Format 6.14, sub-point 23 on page no.

128 of RFP.

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157 Project

Implementation

Schedule Page 6



UAT - 75-

135 days

UAT – System Validations &

Report Generation - 135-165

days

Go Live - 180

days from PO

Considering the vast requirements of the Bank,

Schedule may be revised as follows:



UAT - 90-135

days

UAT – System Validations &

Report Generation - 135-165 days

Go Live - 180 days

from PO


















final.

158 3.1.2 Page 10 In case BOI acquires or amalgamate or merge

with any Bank at any future date EWS Solution

will also have to be extended to the such entity

for which only implementation cost will be paid

by the Bank. Estimated no. of users for Bank will

be around 1000.

Any increase in number of branches / data will

require upgrdation of hardware etc . We request you

to kindly include the above in the clause.

Any requirement of Hardware upon

happening of such an event will be taken care

by the bank. No change in RFP term.

159 3.2 Broad Scope of

Work

3.2.3.1 Page 11

To be able to predict and take necessary

corrective actions on loan accounts based on

their health as against the defined directive of

measurement of such assets.

Vendor will not be able to take corrective actions.

This needs to be handled by the Bank. We can

predict the possibility of the loan / exposure

becoming delinquent at a future date. We thus

request and submit that the clause may suitably be

amended or removed.


160 3.2.3.2 Page 16 Ability to assist in the audit process related to

loans which include

- Credit Audit

- Stock Audit

- Statutory Audit

- Long Form Audit Report

- Concurrent Audit

EWS system output does not have direct co-relation

with Audit. Kindy elaborate the requirements, please.

No change in RFP terms. The details will be

shared with the successful Vendor.

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161 3.2.3.5 2(XII) Page

18

a) Seamless integration of supplied, customized,

developed software for Bank of India to meet the

Bank’s Functional, Operational, Risk

Management, Regulatory and MIS requirements

of Credit Monitoring department (CrMD) with all

required interfaces. Integrate the proposed

solution with Bank’s Core Banking Solution,

Treasury, CAPS, LMS, DMS, IMAC, CMS cum

Channel Finance, KYC and AML, EFRMS, Trade

Finance and other softwares with necessary

interface on real time basis.


with Functional, Operation, Risk Management,

Regulatory and MIS requirements of CrMD. Kindy

elaborate the requirements, please.

It is self explainatory. No change in RFP terms.

162 3.2.3.5 2(XII)

Page18

c) The proposed solution should provide audit

reports and Tools for the Bank’s internal /

concurrent / statutory / SEBI / RBI Audit /

Inspections / RBS RBI.


with audit reports and Tools for the Bank’s internal /

concurrent / statutory / SEBI / RBI Audit /

Inspections / RBS RBI. Kindly elaborate the

requirements, please.

It is self explainatory. No change in RFP terms.

163 3.2.5 MIS Reports

generation : Page21

MIS Reports generation :The solution should

also generate data files as per the format of

Bank/ RBI and other statutory bodies from time

to time.

Number of reports may please be indicated All standard formats to be available.The

formats may further be customised based on

RBI/statutory bodies/Inspection/user

requirements if any.

164 3.4.3 Eligibility

Criteria Page 22

The Bidder should have yearly sales turnover of

not less than Rs.50 Crores on standalone basis of

the company during the financial years FY 2015-

16, 2016-17 and 2017-18

It is submitted that the average turnover of at least

Rs.50 Crore may be modified to Rs.5 crore. A

reference is also invited to the Ministry of MSME

instructions vide F.No. 22(1)/2003/EP&M dated

29.7.2003, where in it is mentioned that mandatory

minimum turnover should not be imposed on

SSI/MSME units . Further, as per the thrust of Govt.

to ensure the participation of FinTech / Startup

companies / MSMEs companies who may not have

generated the turnover but may have product, we

request to kindly oblige by reducing the minimum

turnover criteria.


165 3.4.16 Page 23 Site Visits by Evaluation Team. By the time RFP is submitted , there would not be any

visit of BOI. Kindly arrange to inform the

requirement.

Site visit will be carried out during Technical

Evaluation stage.

166 4.38 Page 56 In case of oracle database Bank will provide

necessary licenses. Though Bank is providing the

licenses for Databases i.e. SQL and Oracle.

As per the clause and elsewhere mentioned in the

RFP, if database is SQL or Oracle , Licenses will be

provide by Bank but this clause mention only about

Oracle . Kindly clarify.

If database is SQL or Oracle, Licenses will be

provided by Bank for both these databases.

167 4.56 Page 62 The Vendor’s liability in case of claims against the

Bank resulting from following shall be unlimited

:

vi) Loss occasioned by Non-compliance of

Statutory or Regulatory Guidelines

As an vendor partner to Bank, we will be delivering

the requirement as per the terms of RFP and its use

solely depended on different stack holders of Bank

hence compliance to statutory and regulatory

guidelines should be handled by Bank


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168 Part 5 Page 78 The EWS solution Should be capable of

classifying the exposures as SMA 0/ SMA 1/ SMA

2 as per RBI definition, both individually and as

well as in a group.

As per the RFP Terms , scope is limited to all accounts

with 25 Lacs and above exposure. Kindly confirm.

Yes, scope as per RFP.

169 Format 6.14 Page

124

A certificate stating that OEM solution has been

implemented successfully to be submitted along

with Technical Bid. The Certificate should be

issued by CIO or IT Head of the Bank /

Institution.

We request that kindly arrange to include Functional

Head / Authorise signatory of dept also as signing

authority.



Page 145

For operating system etc we request to include the

90% payment condition on delivery as we have to

pay 100% advance payment to Microsoft .


171 Pg 145 of 165 Payment

Terms Clause7.16

c) The bidder/OEM must accept the payment terms proposed

by the Bank. Any deviation from the proposed payment terms

would not be accepted. The Bank shall have the right to

withhold any payment due to the System Installation, in case

of delays or defaults on the part of the bidder. Such

withholding of payment shall not amount to a default on the

part of the Bank.

We submit for deletion of the right to withhold any payment due to

the System Installation as the payment milestones are sturcutured

in a manner that payment is released after the completion of the

activities in scope along with sign-off for the same, further a right

to withhold payment arises where payments are made in advance

before completion of the activities



Terms Clause7.16

Payment for the Supply of required Software, Design,

Installation, Implementation, configuration, integration and

Commission of the EWS Solution shall be made as per Scope

of Work.

- On delivery of product, execution of Agreements and



- On completion of customization as per requirement of Bank

& successful completion of UAT: 20% of total cost

- Implementation, go-live of Solution as per the scope of RFP-


months after Go Live i.e. at Sign Off.: 30% of total cost

- Completion of training & handing over of all documents and

6 months after Sign Off.: 20% of total cost

- On due performance and completion of project and after


Vendor commits default/ breach in the performance of

contract, the Bank shall have absolute right to retain the 10%

retention amount and without recourse to the vendor, Bank

can appropriate towards the loss / damage/ penalty incurred.:

10% of total cost

Bidder requests for the following changes

Payment for the Supply of required Software, Design, Installation,

Implementation, configuration, integration and Commission of the

EWS Solution shall be made as per Scope of Work.

- On delivery of product, execution of Agreements and submission

of all documents including Performance Bank Guarantee: 30% of

total cost

- On completion of customization as per requirement of Bank &


- Implementation, go-live of Solution as per the scope of RFP- 15%

payable 3 months after Go Live and 15% payable 6 months after

Go Live i.e. at Sign Off.: 30% of total cost

- Completion of training & handing over of all documents and 6

months after Sign Off.: 20% of total cost

- On due performance and completion of project and after


Vendor commits default/ breach in the performance of contract,

the Bank shall have absolute right to retain the 10% retention

amount and without recourse to the vendor, Bank can appropriate

towards the loss / damage/ penalty incurred.: 10% of total cost


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Terms Clause7.16

e) Payment for annual maintenance charges:

The annual maintenance cost (after warranty period) shall be

paid at the end of each Half-year after the date of completion

of warranty period, subject to satisfactory services rendered,

till that date.

Bidder submits that the annual maintenance cost (after warranty

period) shall be paid Quarterly in Arrears

Please refer to Clause 4.18.2, Page No. 47 of

RFP 'Payment for annual maintenance

charges'. Please also refer to the

Corrigendum.


Terms Clause7.16

Payment Terms Bidder submits that the invoice raised shall be paid with 30 days

from the receipt of the invoice

As per RFP.

175 Pg 148 of 165Service Level

Agreement (SLA) and

Contracting Annexure C

5.3

Service Level Agreement (SLA) and Contracting Bidder understands that the maximum penalty under the SLA

Penalties including the Liquidated damages defined under this

project shall not exceed 10% of the Total Contract Value

As per RFP. No change in RFP term.

176 Pg. 36 of 165 Award of

Contract

clause 3.29.2

The notification of award will constitute the formation of the

Contract.

It is submitted that as per 3.30, a full fledged agreement needs to

be executed. It is hence requested to delete 3.29.2 as formation of

Contract will require agreement to be executed.


177 Pg 29 of 165 Period of

Validity of Bids Clause

3.16

3.16 Period of Validity of Bids

3.16.1 Bids shall remain valid for a period mentioned in Clause

7.2 from the date of opening of the Bid. A Bid valid for a

shorter period shall be rejected by the Bank as nonresponsive.

Bidder submits that the clause 7.2 mentions that Bids shall be valid

for 180 days from the date of submission and clause 3.16 says that

the validity of 180 days is from bid opening, please clarify which

one will prevail over the other


178 Pg 37 of 165 Performance

Security / Guarantee

Clause 3.31

3.31.3 The selected bidder shall submit a Performance

Guarantee for an amount as mentioned in clause 7.6 from any

Nationalised/ Public Sector Bank in India other than Bank of

India and acceptable to Bank towards performance of the

contract, before execution of the contract, valid for period as

per clause 7.5 from the commencement of contract and with

further claim period of 12 months. Bank shall be within its

rights to invoke the performance guarantee without any

notice to the Vendor, if the Vendor in the opinion of Bank has

delayed or failed to perform its obligations under the contract

to the satisfaction of the Bank, or in the event of the Bank

terminating the contract and/or the Vendor failing to pay the

Penalty /Liquidated Damages payable to the Bank.

Bidder requests that the Performance Guarantee may be allowed

to be given from a Scheduled Bank as well.

It is submitted to revise the claim period to One month as 12 month

term is onerouns for the Bidders.


179 Pg 43 of 165 Performance

Guarantee

Clause 4.6

4.6.2 The proceeds of the performance security shall be

payable to the Bank as compensation for any loss resulting

from the Supplier’s failure to complete its obligations under

the Contract. Bank shall at its discretion has the absolute right

to appropriate the PBG’s upon breach or penalty without

notice.

Bidder requests to allow a cure period of 30 days before invoking

the Performance Guarantee

Please refer to the Clause 4.25.4, page 50.

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180 Pg 50 - 53 of 165

Termination for Default

clause 4.25

4.25 Termination for Default Bidder understands (as per 4.25.4) that the bidder shall be allowed

a cure period of 30 days for making right the default before

invoking the Termination for Default

Upon termination, the Bank shall pay for the products and or

services already delivered before the effective date of termination

As per RFP, no change in RFP term.

181 Pg. 50 of 165 Termination

for Default

Clause 4.25.5

The bidder would also be required to compensate the Bank

for any direct loss incurred by the Bank due to the

cancellation of the contract and any additional expenditure to

be incurred by the Bank to appoint any other bidder. This is

after repaying the original amount paid.

It is requested to delete the clause as the Bank is already invoking

the PBG to the extent of the loss suffered. There can be no

repayment of original amount paid for the invoices raised against

delivered portion of the work.


182 Pg. 51 of 165 Termination

for Convenience

Clause 4.28

the Bank shall also be entitled to terminate the Contract at

any time for its convenience by giving one month notice to

the Vendor.

It is requested to delet the clause.

In the alternative, it is requested that the notice period be

enhanced to 6 months and confirmed that the bidder shall be paid

for decommissioning charges as mutually arrived at.


183 Pg. 54 of 165 Indemnity

Clause 4.36

(iii) Breach of any terms of the Contract and/or the Service

level Agreement to be executed by the Vendor and/or breach

of any representation or warranty and/or.

(v) Breach of any of the terms of the Contract and/or Service

level Agreement by the subcontractors, if subcontracting of

any part is permitted by Bank and/or

(viii) Breach of any of the material terms of this agreement by

their subcontractors, if subcontracting of any part of this

agreement is permitted by Bank in writing.

The Bidder shall further indemnify the Bank against any loss

or damage arising out of loss of data, claims of infringement

of third-party copyright, patents, or other intellectual

property, and third-party claims on the Bank for

malfunctioning of the software or deliverables at all points of

time.

It is requested to delete subclauses (iii), (v) and (viii) as such

breaches would lead to claim for damages and not a claim of

indemnity.

Kindly delete the reference to "loss of data" as no liability or

indemnity can be provided for the same.

Kindly clarify that in no event shall either party be liable for any

indirect or consequential losses of any nature.


184 Pg 59 of 165 Acceptance

of Terms Clause 4.46

A Recipient will, by responding to the Bank’s RFP document,

be deemed to have accepted the terms as stated in this RFP

document.

Bidder requests to allow submission of certain modifications to the

terms and conditions of the RFP, which may be discussed at the

time of contracting


185 Pg. 62 of 165 Limitation of

Liability Clause 4.56

as per RFP It is requested to clarify that in no event shall either party be liable

for any indirect or consequential losses.


186 Pg 104 of 165 PROPOSAL

FORM (PRICE PROPOSAL)

Clause 6.1.2

PROPOSAL FORM (PRICE PROPOSAL) The Price Bid Format is missing from the RFP, request the same be

shared

The Indicative Price Bid is mentioned in

Format 6.3, Part-I, page No. 107-108 and

Format 6.3 Part-II, Page No. 109.

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187 Pg4

2. Objective

The solution will have to be upgraded by the Vendor free of

cost any time in the event of new scenarios or developing

EWS / any changes / modification / new regulatory

requirements or reporting requirements which warrants the

Bank’s compliance during the contract period

Bidder requests bank to consider efforts required for

development/modifications and provide complaince basis change

request.


188 Pg 10

3.2 Broad Scope of Work

clause 3.2.1

Historical data of 10 years will be migrated from CBS Bidder requests bank to provide the data size of historical data.

Also please specify number of customer accounts.

Bank is using Oracle database size of approx.

50 TB.

189 Pg11 3.2 Broad Scope of

Work Clause 3.2.3.1

To detect financial stressed borrower accounts or in its

existing loan/lending portfolio (All Credit facilities with limits

above Rs. 25 lakhs).

Bidder requests bank to provide the number of accounts having

limit of Rs. 25 lakhs and above.


document.

190 Pg22

3.3 Consortium

No consortium / sub-contract is allowed. Basis the clause we understand that bank expects bidder to

implement the proposed solution. Please note that generally we

sub contract in case we don't have the expertise. Request bank to

remove sub-contract.


191 Pg40

4.1 Definitions Clause

4.1.1

”Solution” means a package of Early Warning Signals (EWS)

application software, Bank’s Core Banking software, with

necessary hardware, servers, PCs, and system software,

database, third party utilities, middleware, etc. as proposed

by the Supplier, all seamlessly integrated to work together on

the Banks network to meet the Technical and functional

requirements of the Bank indicated in this document.

We understand that hardware, servers, PCs would be provided by

the bank. Request bank to remove the same from solution

definition.

Yes, the hardware will be provided by the

Bank. No change in RFP term.

192 Pg145

clause

7.16 Payment Terms

Payment for the Supply of required Software, Design,

Installation, Implementation, configuration, integration and

Commission of the EWS Solution shall be made as per Scope

of Work.

Bidder requests bank to segregate software and implementation

payments.


193 Pg149

clause 5.3.1.7

Penalty for delay in

project implementation:

For any delay in implementation of this project, the Bank






Guarantee (PBG).

Bidder requests LD to be charged only on delayed/undelivered part

per week.


194 Pg48

Training

Clause 4.18.5

Batch size: 35-40 persons X 20 batches. Bidder wants understaning that -20 batches in each of the

mentioned locations or is it total of 20 bataches across all locations.

It is total of 20 batches across all locations.

195 Pg48

Training

Clause 4.18.5

Frequency of Training: Training as per need based

requirement of Bank.

Bidder want clarification that Can we have fixed frequency to

complete 20 batches?


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196 Pg11


Clause 3.2.3.1

To provide a warning signal in case of potential lending

opportunities that are in

Application /evaluation stage.

Bidder wants to understand that in case of Potential lending

opportunities, that are in application/evaluation stage, what are

the factors/parameters on the basis of which an Early Warning

Alert can be generated? How is it envisaged to implement Early

Warning on Potential Lending opportunities?


197 Pg11


Clause 3.2.3.1

To be able to predict and take necessary corrective actions on

loan accounts based on their health as against the defined

directive of measurement of such assets.

Bidders request Bank to clarify what prediction is really sought for

over here? Bidder presumes PD model is already there to predict

defaults. Does corrective action means just sending notifications?


198 Pg11


Clause 3.2.3.2-1

Core Banking System Bidder requests clarification on

1. Total Number of Customers for EWS Monitoring (Retail or

Corporate)

2. Number of Accounts (Retail or Corporate)

3. Total Number of transactions in a day, month and year (Retail or

Corporate for monitoring)

4. Average TPS for transactions (Retail or Corporate)

5. Peak TPS for transactions (Retail or Corporate)


document.

199 Pg12

EWS rule management

module

Clause 3.2.3.2

Transaction based parameters (e.g. excess withdrawal of cash

from loan accounts, transfer of loan funds to sister concerns,

transfer of loans)

Bidder wants to understand the the -Transfer of loan funds to sister

concerns has to be authorized with narration from the bank in

order to identify the payee as a sister concern of the obligor as the

related companies are not accounted for in the Relationship.

Similarly, clarification is required on what is meant by "transfer of

loans” and how it is carried out?

The solution should have capability for the

same.

200 Pg12

EWS rule management

module

Clause 3.2.3.2

Lists from regulators like RBI (e.g. SMA, C-KYC, CRILC, CERSAI)

and other

peer Banks

Bidder requests what lists are expected from other peer banks and

are they really provided to the subject bank? Also, in peer banks, is

consortium banking also included? How does the lead bank provide

narration for transactions?

Bidder wants to understand does fraud rule have to be integrated

to the EWS? These have different objective and different input

portfolio.


201 Pg12

EWS rule management

module

Clause 3.2.3.2

Alert rating mechanism, alert escalation matrix configurability

and features

Bidder request that Alert Escalation Matrix has to be defined by the

bank


202 Pg13 EWS reporting

module

The EWS solution is expected to have features around user

based dash boarding functionality.

Bidder Request clarification on below

1. Is the bank's expectation to integrate the reporting module with

any of its existing portal / dashboard or it can be a stand alone

reporting module?

2. Does the bank have any separate reporting software that it

would like to consume the data from the proposed EWS system

and do the required reporting?

It is self explanatory.

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203 Pg13 EWS case

management module

The EWS solution is expected to have features around case

management module where all alerts that are genuine for

which action needs to be taken for remediation are treated as

red flagged accounts.

Bidder Request clarification on below -

Does that bank has an existing case management system that it

would like the bidder to integrate with for case management

purpose? Please share the details of existing case management

system, if any.


204 Pg13 User based access

control and reporting

functionality

The EWS solution is expected to have features pertaining to

access control which will cover areas like:

Access privilege level configuration (i.e. who gets what access

or what rights)

Access granularity (to what extent can access be restricted

e.g. restriction of access at report level or data

extraction/saving etc.)

Bidder presumes that the bank has an Active Directory system in

place that can be used to give user / role based access to the EWS

system. Please clarify.

We envisage this capability in the Solution as

per RFP.

205 Pg14 Financial Intelligence

from Bank’s internal

sources clause

Clause3.2.3.2

Treasury systems: The Bank is currently using Treasury

application for front office, mid office and back office

operations, inputs from this module will include data for all

trading/rate agreements, which will include facilities such as

(indicative )

Bidder requests Bank to provide Treasury Application details used

by the bank


206 Pg14 Financial Intelligence

from Bank’s internal

sources clause 3.2.3.2

Security/collateral information: Inputs from

security/collateral management system for recording all

security provided against loans advanced by the Banks.

Security (property) valuation can be imputed from property indices.

Bank is requested to provide the source from which data for the

collateral valuation will be fetched. What are the security types

which the Bank intends to include within the scope of EW?


207 Pg14 Financial Intelligence Outstanding amount, payment history and loan servicing

delays (interest or principal amount)


In case of consortium loan, how are the outstanding dues

determine when BOI Bank is:

a) Leader of the Consortium

b) Participants in the Consortium


208 Pg18 Broad Scope of Work

Clause3.2.3.5-2(xiii)e)

Any new regulatory requirement during / after

implementation must be covered.

Bidder understands that in the event that a new regulatory

requirement is required to be implemented, the same will be taken

up through a Change Request (CR) process.



Clause3.2.3.5-2(xiii)f)

Necessary support should be provided to the IS Auditor

appointed by the Bank for conducting Vulnerability

Assessment and Penetration Testing (VAPT) on the solution

supplied.

Bidder understands that the third party auditor will be an

independent and unbiased party and audits will be carried out

during normal business hours and without any disruption to the

business and the project.

Bidder also understands that the third party auditor will execute

confidentiality agreement prior to access to the project

site/successful bidder's premise for any audit.

Such concerns will be taken care by the Bank.


Clause 3.2.3.5-2(xiii)m)

The major responsibilities as specified above are indicative

only and are not exhaustive in any manner.

Bidder understands that the bidders will submit a technical

proposal that will comprehensively contain a detailed list of all

responsibilities and the scope prepared based on the RFP.


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211 Pg18 The schedule of

Requirements

Deliverables Clause3.3.3.5-

ix

The Bidder / OEM must submit a detailed plan including the

manpower to be deployed during the post implementation

support of the solution. Manpower can be changed only with

an advance approval from the Bank.

Bidder requests the bank to clarify its expectation on the support

coverage. E.g. 9 X 5, 9 X 6, 14 X 6 etc.


be required.






cost.


will be at Mumbai.









212 Pg18

Clause 2-Xi-a

Seamless integration of supplied, customized, developed

software for Bank of India to meet the Bank’s Functional,

Operational, Risk Management, Regulatory and MIS

requirements of Credit Monitoring department (CrMD) with

all required interfaces. Integrate the proposed solution with

Bank’s Core Banking Solution, Treasury, CAPS, LMS, DMS,

IMAC, CMS cum Channel Finance, KYC and AML, EFRMS, Trade

Finance and other softwares with necessary interface on real

time basis.


All data should reside in a common repository to be consumed for

EWS related rules/analytics. Monitoring/Investigation will be on

batch thus real time interfacing is not required. Data sourcing from

all mentioned systems should be on a pre-defined batch frequency.

Please suggest if this is acceptable to the bank



Clause3.2.3.6-5

Bidder / Solution Provider should incorporate regulatory

requirements and Global best practices while defining

requirements.

Bidder understand that the parties will discuss and document the

technical scope, timelines and commercial impact in the above-

mentioned CR document.

As per RFP.

214 Pg19 Scope related to

service Clasue3.2.3.7-e

After 5.5 year contract period, AMC will be extended by

bidder/vendor on mutually agreed terms.

Bidder requests to know What is the minimum extension period

that the bidder might be looking at?

This will be discussed/reviewed at the end of

contract period.

215 Pg50 Termination for

Default clause 4.25.5

The bidder would also be required to compensate the Bank

for any direct loss incurred by the Bank due to the

cancellation of the contract and any additional expenditure to

be incurred by the Bank to appoint any other bidder. This is

after repaying the original amount paid.

Bidder understands that this clause will not apply to this project as

payment are made only after acceptance of relevant

product/service.


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216 Pg50 Termination for

Default clause 4.25.5

The progress regarding execution of the contract, made by

the selected Bidder is found to be unsatisfactory.

Bidder requests to specify the grounds under which the progress

will be marked as unsatisfactory.

As per RFP.

217 Pg54 Indemnity Clause

4.36

Bidder shall be responsible for any loss of data, Bodily injury,

loss of life, etc, due to acts of Bidder’s representatives, and

not just arising out of gross negligence or misconduct, etc, as

such liabilities pose significant risk.

Bidder requests Bank to ammend this clause as vendor does not

have any visibility/control on the customers or regulatory

authorities. Also, bidder should not be held responsible for

unintentional or accidental incidents.


218 Pg55 Indemnity Clause

4.36

Indemnity would cover damages, loss or liabilities,

compensation suffered by the Bank arising out of claims made

by its customers and /or regulatory authorities.

Bidder understands that there would be proper and thorough

investigation before coming to a conclusion.


219 Pg65

Data Integration

Capabilities:


Quality

The EWS should provide for transformation rules library that

can be generic to a data source and which is reusable for

creating other transformation rules. The transformation rules

are expected to help clean, standardize, match and enhance

data as it moves into the master reference file and is reused

for downstream processes.

Bidder Request more information and clarity on this requirement

with examples

We envisage this capability should be in

Solution.

220 Pg65 Data Integration

Capabilities:


Quality

The EWS should be rich in the set of in-built transformations

and functions that should include predefined table and

column-level transformations including slowly changing

dimensions.

The tool should provide pre-build functionalities for the

following:

- Financial Transformations

- Mathematical Transformations

- Statistical Computations


with examples


Solution.


Capabilities:


Quality

Support data quality measurement on an on-going basis

embedded into batch, near-time, and real- time process


with examples


Solution.


Capabilities:


Quality

Should support data cleansing and de-duplication, duplicate

suspect processing, house holding, with array of out-of-the-

box standardization rules conform data to corporate

standards – or can build customized rules for special

situations.


with examples


Solution.


Capabilities:


Quality

Should have business rules and GUI’s for automatic merging

and manual merging.


with examples


Solution.

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Capabilities:


Quality

The EWS should provide for Master Data Management with

semantic data descriptions of input and output data sources

uniquely identify each instance of a business element

customer, account, etc. and standardize the master data to

provide a single source of truth.


with examples


Solution.


Capabilities:


Quality

The EWS Should provide fuzzy logic to induce tolerance during

matching


with examples


Solution.

226 Pg72 Early Warning

Indicators (ability to

generate results based on

different ranges such as

amount / period/No. of

times)

Alert for funding of the interest by sanctioning additional

facilities.

Bidder hopes that such funding entries can be distinctly identified

by transaction type within CBS or Loan System.


Solution.

227 Pg74 Alerts from Trade

Finance System

(Illustrative listing given

below)

Alert for In merchanting trade, import leg not revealed to the

bank.

Bidder requests to know - Currently how is this data being

identified and captured in the system?


Solution. It will be shared with the successful

vendor.

228 Pg74 Alerts from Trade

Finance System

(Illustrative listing given

below)

Alert for LCs issued for local trade/related party transactions. Bidder requests to know - Currently how is this data being

identified and captured in the system?


Solution. It will be shared with the successful

vendor.

229 Pg82 Benchmarking The Default Benchmarks should be definable in the Solution

for all customers based on the Customer Category (Individual,

Corporate, Institution, NRI, etc.)

Bidder requests to clarify - According to RBI guidelines, EWS as a

subject is relevant for corporate borrowers. Does the bank intend

to include retail portfolio as well? If yes, then any specific reason of

doing so?


Solution.

230 Pg88 Reporting Identify good customers and Enhance business by cross sell

campaigns thereby providing customer excellence

Bidder requests to clarify - This looks like data collection for healthy

accounts. How are these accounts identified? What are the types of

alerts required?


Solution.

231 Pg89 General

Requirements

Should support processing on Real time, Online, Off-line,

batch mode, etc. Should also support scheduling and defining

of jobs.

Bidder requests that -EWS alerts need not be on real time basis as

it requires detailed investigation before a conclusion can be made

on the alert. Request bank to change requirement to batch

frequency which will be a standard practice


Solution.

232 Pg93 Operating system All software including operating system licenses should be

provided by bidder.

Bidder requests the bank to reconsider this point and provide the

required software along with the hardware. Bidder will provide the

quantity required to be procurred.

Bank will provide only Windows/ Linux

RedHat Operating System. In case of any other

OS, price to be quoted.

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233 Pg94 Archival Bank requires the proposed Applications to be capable of

archiving all relevant data as per laid down Bank’s guidelines

Bidder requests for clarification -Is there any Archival Solution

currently being used? For example with Oracle Database- Oracle

Dataguard comes bundled. Or does Bank want Bidder to propose

archival solution also.


Solution.

234 Pg97 Replication Solution to support local data and remote data replication for

all applications covered under the core suite, however the

DMS solution architecture should be centralized. The solution

should have the capability for federated architecture.

Request Bank to elaborate bank’s expectations for this requirement We envisage this capability should be in

Solution.

235 Pg98 IMPORTANT

INSTRUCTION: Other

Technical Specifcations

The solution should be capable of integrating with various

Bank systems viz. Core Banking solution, Treasury system,

Loan Origination Systems

Bidder requests for clarification - Number of Loan requests

processed in the Loan Origination System in a day, month or year

This will be shared with the succesful vendor.

236 Pg98 IMPORTANT

INSTRUCTION: Other

Technical Specifcations

The system should be able to handle multiple business units

of the Banks that include branches/Admin offices where

required.

Bidder requests for clarification -Do RRB and other subsidiaries

belong to this list?

No, RRB and other subsidiaries do not belong

to this list.

237 Pg99 Other Technical

Specifications

The Vendor should comply with Bank’s IS Security policy in

key concern areas relevant to the RFP.

Bidder requests for clarification -Whether BOI Bank will provide

their IS security policies in advance?

This will be shared with the succesful vendor.

238 Pg99 Other Technical

Specifications

Workflow for creating institutional memory for stake holders

for actionable remarks/ comments with automated reminders

through SMS, E-mails, any other messaging solution (e.g.

WhatsApp) to both action & info-stakeholders.

Bidder requests for clarification -Is it required for WhatsApp and

other messenger services, which requires Bank User consent for an

APP to be downloaded for usage?


Solution.

239 Pg108 Important Notes:

Point 6

Bank will provide the hardware. Hardware sizing to be

provided by the bidders along with technical proposal.

To provide the hardware sizing, we need the following details -

• Total number of loan accounts to be monitored for EWS

• Total number of users handling EWS alerts/cases and

concurrency

• Number of daily transactions done on corporate loan accounts

and by other accounts owned by such corporate customers


document

240 Pg149

clause5.3.1.7 Penalty for

delay in project

implementation:

For any delay in implementation of this project, the Bank






Guarantee (PBG)

Bidder requests to limit the penalty for delayed implementation to

10% of the value of services for Implementation instead of the

order value.


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241 Pg164 Process of E-tender

Annexure-E, Point 7(l)

Buyer reserves the right to cancel or reject or accept or

withdraw or extend the tender in full or part as the case may

be without assigning any reason thereof.

Bidder understands that cancel is synonymous to reject.

Bidder also understands that extend the tender means extension of

the due date of receipt of bid(s) as stated in Annexure-E, point 10


242 Project Implementation

Schedule Page No. 6 of

165

Business Requirement Document (BRD) & System

Requirement Specification (SRS)- Within 30 days.

Customization & installation 30-45 days. Data Collection

& Integration 45-75 days. UAT 75-135 days. UAT –

System Validations & Report Generation 135-165 days.

Go-Live Within 180 days from date of PO .

Request you to rephrase it as: Business Requirement

Document (BRD) & System Requirement Specification (SRS)-

Within 30 days. Customization & installation 45-60 days.

Data Collection & Integration 60-120 days. UAT 120-180

days. UAT – System Validations & Report Generation 180-

210 days. Go-Live Within 240 days from date of PO .


















final.

243 3.3 Consortium, Page No.

22 of 165

No consortium / sub-contract is allowed. Request the Bank to allow consortium in case an OEM and S.I wants

to be bid together.

Please refer to the eligibility norms given for

Bidder /OEM. Refer to Clause 3.4 Eligibility

Criteria page 22 and Format 6.14, Page 123 to

128.

244 3.4.2. Page No. 22 of 165 Bidder should have implemented and managed end to end

Early Warning Signal (EWS) Solution/ Risk Management/

Fraud Risk Management solution/ CBS successfully, in at least

One Private / Public Sector Bank having minimum business


be a ‘Core Banking Solution’ in India. AND The EWS Solution /

Risk Management/ Fraud Risk Management Solution of the

OEM should have been implemented successfully in at least

one Private / Public sector Bank having minimum business


be a ‘Core Banking Solution’ in India.

Request you to rephrase it as: Bidder should have implemented/

solution should have been implemented or under implementation

and managed end to end Early Warning Signal (EWS) Solution/ Risk

Management/ Fraud Risk Management solution/ CBS successfully,

in at least One Private / Public Sector Bank having minimum

business mix of Rs. 1.50 lakh crore as on 31.03.2019. The location

must be a ‘Core Banking Solution’ in India. OR The EWS Solution /

Risk Management/ Fraud Risk Management Solution of the OEM

should have been implemented successfully in at least one Private

/ Public sector Bank having minimum business mix of Rs. 1 lakh




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245 3.4.3. Page No. 22 of 165 The Bidder should have yearly sales turnover of not less than

Rs.50 Crores on standalone basis of the company during the

financial years FY 2015-16, 2016-17 and 2017-18

Request you to rephrase it as: The Bidder should have yearly sales

turnover of not less than Rs. 25 Crores on standalone basis of the

company during the financial years FY 2015-16, 2016-17 and 2017-

18


246 3.4.5 Page No. 23 of

165

The Bidder should have posted Profit after Tax (PAT) on

standalone basis of the company during financial years

of FY 2015-16, 2016-17 and 2017-18.

Request you to rephrase it as: The Bidder should have posted

Profit after Tax (PAT) on standalone basis of the company

during two of any three financial years of FY 2015-16, 2016-

17 and 2017-18.


247 7.16 Page No. 144 of

165


submission of all documents including Performance

Bank Guarantee - 20% of total cost. On completion of

customization as per requirement of Bank & successful

completion of UAT - 20% of total cost. Implementation,

go-live of Solution as per the scope of RFP- 15% payable

3 months after Go Live and 15% payable 6 months after

Go Live i.e. at Sign Off. After successful completion of

installation, commissioning, acceptability test, receipt

of deliverables, etc., and after the solution runs

successfully for six months after going live and Bank is

satisfied with the working on the system, the

acceptance certificate (as mutually decided and

approved by the Bank) signed by the Supplier (Vendor)

and the representative of the Purchaser (Bank) will be

issued. The date on which such certificate is signed

shall be deemed to be the date of successful

commissioning (or Sign off) of the systems as per Bank’s

Format 6.9. - 30% of total cost. Completion of training

& handing over of all documents and 6 months after

Sign Off - 20% of total cost.

Request you to rephrase it as: On delivery of product,

execution of Agreements and submission of all documents

including Performance Bank Guarantee - 20% of total cost.

On completion of customization as per requirement of Bank

& successful completion of UAT - 40% of total cost.

Implementation, go-live of Solution as per the scope of RFP-


months after Go Live i.e. at Sign Off. After successful

completion of installation, commissioning, acceptability

test, receipt of deliverables, etc., and after the solution

runs successfully for six months after going live and Bank is

satisfied with the working on the system, the acceptance

certificate (as mutually decided and approved by the Bank)

signed by the Supplier (Vendor) and the representative of

the Purchaser (Bank) will be issued. The date on which such

certificate is signed shall be deemed to be the date of

successful commissioning (or Sign off) of the systems as per

Bank’s Format 6.9. - 20% of total cost. Completion of

training & handing over of all documents and 6 months after

Sign Off - 10% of total cost.


248 Functional Requirements

/ 64

Reverse Integration module to feedback the other systems Elaborate more on the requirements stated w.r.t reverse

integration

It is self explanatory. We envisage this

capability should be in Solution.

249 Key Components &

Features envisaged in

EWS solution / 19

The Bidder would be responsible for implementing a well-

defined solution for Early Warning Signals (EWS) for all credit

facilities with limits above Rs. 25 lakhs.

Based on the RBI guidelines, the requirement is to have an EWS on

accounts with more than INR 50 cr exposure. Given that bank has

planned to consider accounts with limits above INR 25 lacs, can it

state the number of loan accounts and type of borrower - retail/

commercial and account owner - entity / individual ?


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250 Part 5 technical and

function specification/64

For reverse integration , customizations may required to be done in

your existing database and systems . That should be taken care of

by your existing IT vendors for such systems.

Bank will do changes as required in its own

existing systems however bidder to make

changes in proposed EWS Solution.

251 Functional Overview/75 Alert for substantial increase in unbilled revenue year after

year.

For various alerts and red flags to be raised, bank will provide the

criteria basis which such alerts to be raised . For example what

should be termed as substantial increase in unbilled revenue for an

account should be determined by the bank. Please confirm


Solution.

252 Data Integration

Capabilities: Internal Data

systems / 64

The solution should support both online and off line data

validations and alerts.

Offline validation of data and alerts is not possible presuming the

requirement is to review alerts on the platform without any

internet and intranet. Please confirm and elaborate more on the

requirement offline validation of alerts generated through an EWS.


Solution.

253 General Requirements/89 Should offer multi-currency support Request you to elaborate more on the end-use or module where a

multi currency functionality is expected from an EWS


Solution.

254 Other Technical

Specifications/100

The application should have ability to interface with external

systems

Request you to elaborate more on this requirement in terms of

what kind of interface and with which external systems


255 Consortium No consortium / sub-contract is allowed. Suggest Bank to relax the condition of consortium. No change in RFP terms.

256 Financial Websites / 15 Any publicly available data/ information would be part of

vendor scope and for paid subscription bank will decide

whether to purchase or not. The bidder is required to

indicate which subscriptions for external feeds are required

including but not limited to below. The bank will provide the

subscriptions to all the external feeds required, however it is

the Bidder’s responsibility to integrate with the required

external feeds.

There is a cost to integrate an external data feeds and given there is

not a defined scope prescribed for the data sources.

It would be fair to have a rate card on data source integration

based on the complexity, call frequency and processing.


257 Operating System / 93 Hardware will be provided by Bank. However

Hardware Sizing should be provided by the

bidders as part of technical Bid.

Suggest bank to share details of transactions processed primarily in

CBS, Branch Wise details, Account / User Group to recommend a

robust hardware for the solution.


document.

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258 3.2.3.1 & Page No 11 The Bank is looking for a solution to provide an Early Warning

Signal (EWS) mechanism with the following objective: - To

detect financial stressed borrower accounts or in its existing

loan/lending portfolio (All Credit facilities with limits above

Rs. 25 lakhs).

Kindly elaborate the Total number of loan accounts to be

monitored for EWS. Also an indicative split of these Accounts

across different Lines of Businesses. This would be required from

an Implementation Scope point of view.


document.

259 3.1.1 To comply with the guidelines of EASE / Reserve Bank of India

(RBI), Bank of India (hereinafter referred to BOI) wishes to put

in place end to end comprehensive IT Solution for Early

Warning Signals (EWS) to be implemented in Bank. It should

be in line with the Government / regulatory /anti money

laundering requirements as prescribed from time to time,

hosted at Bank’s Data Centre (DC) in Active / Passive mode,

along with DR and a minimum uptime time of 99.50%.

EWS systems are not used in Real-Time but based on scenarios &

rules. Based on this clause the Bank looking for Active site at DC

and Passive site at DR? Kindly confirm if our understanding is

correct.


260 3.2.3.7 Environmental

Setup & Configuration,

Page:20


UAT, Production

(DC),Fallback (DR) and Near- DR (if any) environments

How many envrionment sizing needs to be Provided?

Please clarify. We understand Bank would need only Production,

Development, Test and DR only

Bank will need all environment sizing as

mentioned in RFP.

261 3.2.3.7 Environmental

Setup & Configuration,

Page:20


UAT, Production

(DC),Fallback (DR) and Near- DR (if any) environments

Please specify the exact percentage % of Production size that needs

to considered for other environments i.e. DR, UAT etc

Sizing is to be given by bidder as per data

provided by Bank.

262 Operating system, Page

:93, Point: 4

Hardware parameters (like CPU, Memory, hard disk,NIC, etc.)

should not cross the defined utilization levels at any point in

time.

what is utilization level that needs to consider for CPU core,RAM

and Stoarge?

Is this applicable to DR as well?

Kindly clarify

70% of the resources

Yes

263 Hardware Sizing, Page : 6 Supply of Server Hardware, OS, Database for EWS Solution

and other hardware requirements for EWS project

Implementation

How many years of Hardware sizing is required? What should be

growth rate that needs to consider for Year-on-Year increase for

Data size and user concurrency?

While arriving at Hardware sizing, vendor has

to take into consideration the existing volume

as well as the 5 -7 years (from go live)

projections as per the data given by the Bank.

15% annual increment in data. The user

concurrency as per point no. 7 on page 87 of

RFP.

264 The Broad scope of work

Page 17, Point 3.2.3.5

The broad scope of work is as follows:

i. Bank will provide the required hardware. Bidder should

provide the Hardware

sizing and specification as part of technical bid

Kindly elaborate the Total and concurrent number of users

handling EWS alerts/cases

Pl. refer to point no. 7, page 87 of RFP

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265 3.2.3.4 Page 16 The main scope is implementation of Early Warning Signals

(EWS) solution

is to have a report on market intelligence and portfolio

analysis of all Advance

accounts above Rs. 25 lakhs, its Inter Bank comparison

/analysis & dynamic

monitoring through Auto Alert System, etc. and

recommendations

forstrategic decisions at account/ portfolio level.

Average number of daily transactions done on these loan/lending

portfolio of accounts and other accounts owned by these

customers.


document.

266 3.2.3.4 Page 16 The main scope is implementation of Early Warning Signals

(EWS) solution

is to have a report on market intelligence and portfolio

analysis of all Advance

accounts above Rs. 25 lakhs, its Inter Bank comparison

/analysis & dynamic

monitoring through Auto Alert System, etc. and

recommendations

forstrategic decisions at account/ portfolio level.

What is the indicative Number of documents that are currently

being considered from a Credit Monitoring point of view.

All standard documents as per Industry

Norms. This will be shared with the successful

bidder.

267 Point 3.2.3.1 EWS rule

management module

Page 12.

Configurable rules based on financial parameters namely:

Configurable rules based on non-financial parameters

Is there a indicative number of rules that Bank wants to implement. As per Part 5: Technical & functional

specifications.

268 Installation, Maintenance

and Support. Page 18

Integrate the proposed solution with Bank’s Core Banking

Solution, Treasury, CAPS, LMS, DMS, IMAC, CMS cum Channel

Finance, KYC and AML, EFRMS, Trade Finance and other

softwares with necessary interface on real time basis

EWS data integration is done on a batch basis where end of day

data is loaded into the repository for monitoring of borrowers. Real

time is requirement is relevant for fraud management where real

time decisioning is required. EWS is more about monitoring and

reporting. Please confirm if these are only EOD based batch mode

requirements and Bank is not expecting EWS to be a real time

system.

It is self explainatory.

Total No. of Corporate

borrowers

Total No. of accounts Total No. of transactions for accounts in a day

1500 2900 11000

CBS

Role of onsite support Engineers:Post acceptance, only two On Site Support Engineer will be needed, for which the role would be as follows:

1. Day to Day routine work

2. Data which needs to be uploaded in EWS Solution from Finacle or any other resources.

3. Generation of reports required by the department or the regulator or any other agencies.

4. Database tunning, backup, purging of any data or any database related activity

5. Any work of application management and database management

6. maintaing uptime for application

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Total No. of MSME

borrowers


29000 34000 112000

Total No. of Retail

borrowers


41000 43000 11000

Total No. of Agriculture

borrowers


6100 7500 9600

Total No. of

otherborrowers


1500 1800 2500

CBS

CBS

CBS

CBS

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reply to pre bid queries -rfp for ews solution s. no. rfp ... to consolidated pre...#table reference...

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