Getting Started Newsletters Store Getting Started Newsletters Store

Products Services & Support About SCN Downloads

Industries Training & Education Partnership Developer Center

Lines of Business University Alliances Events & Webinars Innovation

Products Services & Support About SCN Downloads

Industries Training & Education Partnership Developer Center

Lines of Business University Alliances Events & Webinars Innovation

Log On Join UsHi, Guest

Search the Community

Activity Communications Actions

Browse

SAP CS (Customer Service)

Previous

post

Next

post

0 TweetTweet 1

Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repairprocess-

Settlement Process (to Cost Centre)

Delivery if the Repaired Component back to Customer &

Billing to customer if the component is not in warranty

3.8 Settlement Process to Cost Centre Now, we settlement of the service order is done in transaction KO88 as below-

Click on below-

Repair Process in SAP CS (Customer Service) - PartIIPosted by Rahul Asai in SAP CS (Customer Service) on Jul 21, 2012 1:16:16 PM

ShareShare 1LikeLike

Check the settlement accounting document-

We see the controlling document as below which indicates costs are settled to cost centre-

3.9 Delivery of Repaired Product to Customer Before, we deliver the repaired product to customer, we need to mark the service order for completionas indicated-

You get an option to mark the notification as complete.

We check the status in the sales order for delivery creation-

Prices for repair services are needed to be put in the pricing condition tab-

We create the delivery / Transfer Order as below using transaction code VL02n-

Delivery is created as below-

Outbound Delivery - 8112000169 Transfer Orders are created as below-

We select the processing mode as below-

We put the returns delivery number for the bin selection & storage type as 904-

We save the transfer order-

This can be validated in the document flow as below-

We issue the goods from the delivery (Return material is repaired & delivered back to customer)-

This can be validated in the document flow-

We check the movement type and note that this is non-valuated –

3.10 Billing (if out of Warranty) We create the billing document with reference to repair sales order-

Pricing gets pulled in from the sales order-

We save the billing document and note the billing number-

Follow SCNSite Index Contact Us SAP Help Portal Site Index Contact Us SAP Help PortalPrivacy Terms of Use Legal Disclosure Copyright Privacy Terms of Use Legal DisclosureCopyright

Average User Rating

(23 ratings)

My Rating: Average User Rating

(23 ratings)

My Rating:

0 TweetTweet 1

2829 Views

This is how we complete the repair process. Please respond back with your comments / or e mail to me at rahulasai@gmail.com in case we can improve thisfurther to help larger audience of SAP Community.

ShareShare 1LikeLike

4 Comments

Like (0)

Vishnubhatta Pratap Jul 29, 2012 3:56 PM

Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Veryinformative article & thanks for a good cause to take pain in creating this "Integrated Process Steps".Appreciated Rahul.

Like (0)

Vishnubhatta Pratap Jul 29, 2012 3:57 PM

Really exceptional quality.

Like (0)

Ted Anderson Oct 31, 2012 6:32 PM (in response to Vishnubhatta Pratap)

Very helpfull, thanks for sharing.

Like (0)

Mahesh Madhavan Aug 24, 2014 7:19 AM

Really good and easy to understand!