repair process in sap cs -partii (cust svce) | scn
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8/10/2019 Repair Process in SAP CS -PartII (Cust Svce) | SCN
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SAP CS (Customer Service)
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ing forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repai rcess-
Settlement Process (to Cost Centre)
Delivery if the Repaired Component back to Customer &
Billing to customer if the component is not in warranty
8 Settlement Process to Cost Centre
w, we settlement of the service order is done in transaction KO88 as below-
k on below-
Repair Process in SAP CS (Customer Service) - PartII
Posted by Rahul Asaiin SAP CS (Customer Service)on Jul 21, 2012 1:16:16 PM
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http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/people/rahul.asaihttp://scn.sap.com/blogs/rahulasaihttp://scn.sap.com/people/rahul.asaihttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-iihttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-126696/IBM.pnghttp://platform.twitter.com/widgets/tweet_button.378d258ae34e4697b1163b509c82f85f.en.htmlhttps://twitter.com/intent/tweet?original_referer=&tw_p=tweetbutton&url=http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-servicehttp://scn.sap.com/blogs/rahulasaihttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#http://scn.sap.com/contenthttp://scn.sap.com/communicationshttp://scn.sap.com/activityhttp://scn.sap.com/login.jspahttp://scn.sap.com/blogs/rahulasai/2012/07/21/login.jspahttp://scn.sap.com/community/uachttp://scn.sap.com/community/developer-centerhttp://scn.sap.com/community/downloadshttp://scn.sap.com/community/uachttp://scn.sap.com/community/developer-centerhttp://scn.sap.com/community/downloadshttp://scn.sap.com/welcomehttp://scn.sap.com/community/newslettershttp://scn.sap.com/community/getting-startedhttp://www.sapstore.com/http://scn.sap.com/community/newslettershttp://scn.sap.com/community/getting-started -
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eck the settlement accounting document-
see the controlling document as below which indicates costs are settled to cost centre-
9 Delivery of Repaired Product to Customer
ore, we deliver the repaired product to customer, we need to mark the service order for completion
ndicated-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121545/5.2+Settlement+Acc+Doc_2.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121544/5.2+Settlement+Acc+Doc.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121542/5.1+Settlement+Details.png -
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get an option to mark the notification as complete.
check the status in the sales order for delivery creation-
es for repair services are needed to be put in the pricing condition tab-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121548/5.4+SO+Status.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121547/5.3+Notification+Closure.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121546/5.3+Service+Order+Teco.png -
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create the delivery / Transfer Order as below using transaction code VL02n-
very is created as below-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121550/5.5+Delivery+Creation.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121549/5.4+SO+Pricing.png -
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bound Delivery - 8112000169
nsfer Orders are created as below-
select the processing mode as below-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121553/5.7.B+TO.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121552/5.7.A+TO.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121551/5.6+Delivery.png -
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put the returns delivery number for the bin selection & storage type as 904-
save the transfer order-
s can be validated in the document flow as below-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121556/5.8+Del+Doc+Flow.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121555/5.7.D+TO.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121554/5.7.C+TO.png -
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issue the goods from the delivery (Return material is repaired & delivered back to customer)-
s can be validated in the document flow-
check the movement type and note that this is non-valuated
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121559/5.10+Del+601.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121558/5.9+PGI+Doc+flow.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121557/5.9+Delivery+PGI.png -
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0 Billing (if out of Warranty)
create the billing document with reference to repair sales order-
ing gets pulled in from the sales order-
save the billing document and note the billing number-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121562/6.3+Billing+Doc+Flow.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121561/6.2+Billing+Pricing.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121560/6.1+Billing.png -
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s is how we complete the repair process.
ase respond back with your comments / or e mail to me at [email protected] case we can improve this
her to help larger audience of SAP Community.
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Vishnubhatta PratapJul 29, 2012 3:56 PM
Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very
informative article & thanks for a good cause to take pain in creating this "Integrated Process Steps".
Appreciated Rahul.
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Vishnubhatta PratapJul 29, 2012 3:57 PM
Really exceptional quality.
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Ted AndersonOct 31, 2012 6:32 PM (in response to Vishnubhatta Pratap)
Very helpfull, thanks for sharing.
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Mahesh MadhavanAug 24, 2014 7:19 AM
Really good and easy to understand!
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