regional manager or general manager or area director or district

8/6/2019 Regional Manager or General Manager or Area Director or District

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CHRISTOPHER HOLLER5520 Hwy. 11Pelham, AL. [email protected]

Regional Manager * General Manager * Director of Sales

Highly successful major hotel operations manager with extensive P&L experience and municipal civic center managingdirector improving existing business operations and profitability while achieving record high levels of customersatisfaction. Turned around unprofitable hotel properties including The SheratonCapstone Inn, Motel Birminghamand Drury Inn in highly competitive Southern US markets. Built, opened, and simultaneously managed threesuccessful hotels for Hilton Hampton Inns(2) & Microtel Inn.

Revitalized the under-performing Pelham Civic Center Complex in Pelham, AL to become a $7.5 Million contributor tothe local economy. Seasoned organizational manager who utilizes a participativemanagement style, combined with

perceptive interpersonal skills to lead customer-focused teams to surpass corporate expectations. Recognized bycolleagues for his in-depth management experience, solid financial prowess, proven business acumen, and unwaveringcompany loyalty.

PROFESSIONAL EMPLOYMENT

Drury Inn & Suites Hotel - Jackson, MS. * 2008 - 09/2009176 Unit Limited Up-scale property off I-55 with food and beverage operations.Complimentary hot food evening andbreakfast meals served daily. High volume room sales with low employee turnover

. Finished complete GeneralManager training which lasted eight complete weeks and covered all corporate procedures that are needed to besuccessful. Ran occupancy of 78% with $93.00 ADR. Ran 3rd in region of ten properties in Southeast in grossprofitability. Guest Satisfaction scores exceeded Company Standards by two percent based on Guest feedback.

City of Pelham, Civic Center Complex, Pelham, AL * 2004-2008State-of-the-art civic center and perfect gathering place for functions, from corporate events and social affairs tosporting exhibitions. Features two NHL size ice skating rinks, a skating school,party rooms, and multi-purpose

banquet rooms suitable for weddings, receptions, reunions and other special events.

Managing Director - General Manager * 2004-2008Full P&L and budget responsibility for the four million dollar budget of an eleven million dollar Complex.Spearheaded and led the recruitment, training, and management of nine departments that included sales andmarketing, maintenance, skating and hockey rink operations, tradeshows and conventions, finance, and accounting.


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Directed department managers and customer service representatives.

* Created economic impact to city of $7.5 Million by implementing sales programs that dramatically increased

Civic Complex utilization, revenues and profitability.

Director of Golf Development * 2002-2004Spearheaded from conception until opening a $10 Million dollar City of Pelham project that started with hiring of theGolf Architectural firm, to the completion of the Ballantrae Clubhouse and the Ballantrae Golf Course fully operational.Completed budgetary outline along with operational guidelines.Tuskaloosa Hospitality, LLC, Tuscaloosa, AL * 2001-2002

Contract work for successful Hotel Management Company formed to build and operate Holiday Inn Hotel.

Vice President Development, Operations Holiday Express Inn & Suites

Individual contract for leading and directing the architectural consulting, construction, opening, and first yearmanagement of the 109 room Holiday Express Inn & Suites.

* Honored with awards from Intercontinental Hospitality Group, the HolidayInn franchisor.* Instrumental in working with architectural consultants, contractors, andvendors to lead the

development of $8 Million hotel project that was delivered on time and onbudget.

Chase Hospitality, Inc., Tuscaloosa, AL * 1994-2001Hotel management firm created to facilitate the construction and management of three new hotels.

Proprietor, Vice President, Operations:

Created business plans, met with banks and investors, directed and led the acquisition of land and construction of twoHilton Hampton Inns and one Microtel Inn. Spearheaded the construction operations with the architects, engineers,construction firms, and furnishings vendors. Simultaneously directed the operations and sales of all three properties.Recruited, hired, and trained staff that grew to 60 people.

* Managed and led the Hampton Inn University to two straight "Pinnacle" Awards of excellence. Placing it in

the Top Five properties of 1,200 properties in the Hilton Hotel Systemin 1996 and 1997.* Spearheaded two Hilton Hampton Inns to achieve Chairman's Circle status

placing them in the Top 10% of HiltonHampton properties for guest satisfaction and inspections. Hampton Inn

University qualified from 1995 to 2002and Hampton Inn Interstate from 1997 to 2002.

Jackson Hospitality Services, Birmingham, AL * 1984-1993

Hotel management company directing the management of twenty-five properties in the Southern US.


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General Manager, Sheraton Inn Capstone & Bryant Conference Center, Tuscaloosa, AL (1989-1993)

General Manager, Motel Birmingham, Birmingham, AL (1988-1989)

Assistant General Manager, Sheraton Perimeter Hotel, Birmingham, AL. (1988-1988)Director of Sales & Catering, Sheraton Perimeter Hotel, Birmingham, AL.(1987-1988)Director of Food & Beverage, Sheraton Perimeter Hotel, Birmingham, AL.(1985-1987)Night Manager on Duty, Sheraton Perimeter Hotel, Birmingham, AL.(1985-1985)Park Place Night Club Manager, Sheraton Perimeter Hotel, Birmingham, AL.(1985-1985)Assistant Banquet Director, Sheraton Perimeter Hotel, Birmingham, AL.(1984-1985)

EDUCATION & CREDENTIALS

Birmingham Southern College, Birmingham, ALBachelor of Arts in Business Administration

Completed Courses & Seminars on Customer Satisfaction,Sales & Marketing Operations, Revenue Maximization, Human Resources,Risk Management, Loss Prevention, Leadership & Food Safety

Hotel Operations: Hilton, Intercontinental Hospitality Group (Holiday Inn),Sheraton Corporation and Drury Hotels, LLC

regional manager or general manager or area director or district

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