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HELPING KIDS GET ALONG REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting, LLC [email protected] www.marciamcevoy.com Cell: 616- 304-2348

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Page 1: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

HELPING KIDS GET ALONG REDUCING STUDENT CRUELTY AND

ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS

MARCIA MCEVOY, PH.D.

LICENSED PSYCHOLOGIST

McEvoy Consulting, LLC

[email protected]

www.marciamcevoy.com

Cell: 616- 304-2348

Page 2: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Let’s move away from calling every aggressive behavior “bullying.”

Harm is not just done by ”bullies.” Everyone has done something mean at some point. Let’s help

kids stop instead.

Page 3: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Let’s differentiate between 1)annoying/bothering

behaviors 2) normal peer conflict 3) mean/aggressive

behaviors.These three behaviors require different types of responses.

Page 4: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

For bothering/bugging/annoying behaviors: calm-neutral face, firm but matter-of-fact voice, good eye contact:

That’s bothering me. Please stop.

(Say “thank you” or count to 5)

That’s bothering me. Please stop.

(Say “thank you” or count to 5)

Stop or I’ll report it.

(Say “thank you” or report it.)

Page 5: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Two important questions:

1) What is the difference between normal peer conflict and

mean behavior/peer mistreatment?

2) When should adults intervene?

Page 6: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

First, how do you help kids resolve normal peer conflict

(a disagreement, social problem, misunderstanding)

before it escalates to mean and aggressive behavior?

Page 7: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

PEACE WHEELName The Problem

2. Name Your Feel-

ings

3. Say What You Want or Need From The Other

Person

4. Brainstorm Solutions

5. Talk Over Each Idea

6. Pick A Positive So-lution To-

gether

7. Try It Out

Page 8: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

SOLUTION WHEELTake Turns Or Share

Apologize

Use Humor

Bargain Or Com-promise

Get Adult Help

Avoid Or Postpone

Forget About It

Flip A Coin

Page 9: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

IF THERE IS PEER MISTREATMENT, SWEAT THE SMALL STUFF

Intervene early and often with mean behavior

Zero indifference to cruelty

Page 10: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Adults intervene only 29% of the time when

they see mean/aggressive

behavior.WE CAN DO BETTER

Page 11: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

MEAN BEHAVIOR (PEER MISTREATMENT) IS ANY LOOK, GESTURE, WORD, OR ACTION

THAT HURTS A PERSON’S BODY, FEELINGS, FRIENDSHIPS,

REPUTATION, OR PROPERTY.

Page 12: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Mean Behaviors are...

That hurt my…

Mean Looks

Mean Gestures Mean Words Mean Actions

Body Feelings Friendships Property

Page 13: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Nice Behaviors are...

That are good for my…

Kind Looks

Kind Gestures Kind Words Kind Actions

Body Feelings Friendships Property

Page 14: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

MAKE PEOPLE HARDER TO HURT

Ongoing accountability is key. Over time, keep checking back with the target. Has it stopped? It’s the adult’s job to make sure it has stopped.

Shift cost/benefit ratio – The aggressive child should have consistent consequences for continued acts of aggression.

Increase adult supervision during high-risk times.

Page 15: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

15 SECOND INTERVENTION

I saw you ________. (Repeat to them what you saw and heard exactly.)

That was mean.I would never let someone do that to you, and

it’s not okay that you did that to ______ (other student).

We don’t do that here.That needs to stop.

Pull student aside privately. Use a calm voice.Don’t argue. Stick to the points below.

If behavior falls on the rubric, write it up using the aggressive behavior report form.

Page 16: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

HORSEPLAY“Goofing around” or “playing” that

may include pushing, shoving, grabbing, jumping on, play

fighting, mean or rude gestures, name calling, or rude remarks in

which there appears to be no intention to hurt, but it is possible that body or feelings will be hurt.

Page 17: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

DON’T ALLOW DISRESPECT, CONTEMPT, OR VERBAL CRUELTY CAMOUFLAGED AS “HORSEPLAY”:

1) “No offense but, …”2) “Just kidding!”3) “I don’t mean to hurt your feelings or anything but, …”4) “Just sayin. Just being honest.” ‘

Page 18: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

WHAT HELPS KIDS STOP BEING MEAN?

Create small daily opportunities for kids to do something kind, caring, or helpful for another kid, and then give them positive precision feedback about their helpfulness or caring behavior.

“Foot-in-the-door” Technique

Page 19: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

EXAMPLES:1) Noticing when someone is having a bad day and taking small steps to make things better for them2) Speaking out in the face of peer pressure3) Being a good bystander when someone is getting picked on4) Having courageous conversations with friends when there is a moral/ethical lapse5) Asking help for others6) Resolving conflicts through dialogue, not fighting

Check out Philip Zimbardo’s amazing body of workwww.heroicimagination.orgCheck out Heroic Imagination Project on Facebook

Foster Everyday Heroism“Everyday heroes” notice when other people are in trouble, and try to help by responding with ordinary goodness, kindness, or

simple human decency.

Page 20: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

STRATEGY ONE1) Have students create a Leadership Journal. List personal hero characteristics. Every day write one small way they acted heroically for the betterment of another person that day. A simple writing prompt could be “Who did you support today?”

Foster Everyday Heroism

Page 21: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

STRATEGY TWO

2) Assign students to interview family, friends, and neighbors to find stories of everyday heroism and then have students write about and recount these stories to the class.

Foster Everyday Heroism

Page 22: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

STRATEGY THREE

3) Show middle and high school students all six segments from You Tube entitled “NBC Dateline: My Kid Would Never Bully.” This shows kids acting as everyday heroes and can lead to interesting discussions about overcoming indifference and a failure to act when cruel behavior occurs in front of you .

Foster Everyday Heroism

Page 23: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Regularly scheduled

Class Meetings help break the code of

silence and bond students to the teacher and each other

Page 24: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

IT’S ALL ABOUT RELATIONSHIP, RELATIONSHIP, RELATIONSHIP

It is our job to like every kid we work with or pretend that we like them. If we pretend we like them we may actually begin to like them.

It may be necessary to hone our acting skills. This is legitimate when we realize what is at stake with kids. If necessary, fake it until you make it.

Page 25: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

RELATIONSHIP BUILDING●Positive nurturing touch

●Talk with students respectfully

●Greet students every day. H.U.G – Hello, Update , Goodbye (10 seconds or less)

●Positive phone calls, notes, e-mails to parents

●Positive precision feedback (behaviorally specific and not based on the adult’s feelings)

●Be a silent mentor this year for at least one student (30 seconds a day)

Page 26: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

SPECIFIC BEHAVIORAL EXPECTATIONS

Staff must discuss and agree upon appropriate behavior in a variety of settings (e.g., hallway, recess, lunchroom, bus, bathrooms). Everyone must be on same page.

Once you have consensus, clearly communicate these expectations to students and post expectations. Practice appropriate behavior in these high-risk settings.

Page 27: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Expectations must be Observable, Behaviorally Specific, and Concrete

Examples:●Only positive comments about others are

allowed here – no name calling, starting rumors, or teasing people about looks, ability, style, or weaknesses.

●We solve problems with words, not our bodies. We do not allow pushing, shoving, punching, kicking, choking, tripping or other physical acts that can hurt others.

●Hands off others’ property

●Play by the rules and listen during games.

Page 28: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

POSITIVE BYSTANDER ACTIONSUse a shut down if it’s safe – strength in

numbersSupport the target later in a private, quiet

manner (face-to-face, or text)Make an excuse to get the target away Be friendly and inclusive to targets (smile at,

walk with, chat, invite to join, joke around with, etc.)

Privately tell a mean friend to stop in a calm and respectful way

For gossip/rumors – disagree politely, change the subject, use humor to distract, use the “awkward silence,” use a shut down, keep your lip zipped and don’t pass it along

Go with a target to report it, or report it yourself

Page 29: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Bystander Shutdowns Knock it off Cut it out Ease up Quit it

Just stop Chillax That’s mean That’s rude Lay off What’s up with

that? That’s cold Relax That’s not cool

Give it up Step off Back off Chill out Seriously? That’s weak That’s messed

up That’s annoying That makes you

look bad End it That’s getting

old That’s

unnecessary Calm down Nobody likes

that That’s just

wrong That’s boring What did that do

for you? That’s low Why are you

ragging on him/her?

Enough Seriously? Wow! That’s harsh

Page 30: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

REINFORCE GOOD BYSTANDER BEHAVIORS5-10 minutes a week working

through the bystander scenario class activity

Page 31: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

CREATE A BYSTANDER SCENARIOHow do you feel when you see this?

What could you and other students do in this situation that is safe and helpful?

What would happen if you did that?

What else could you do (safe, helpful)?

What would happen if you did that?

What else could you do (safe/helpful) and what would happen if you do that?

LET’S PRACTICE!!! (Role-play)

Page 32: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

STAFF AND PARENTS NEED TO REINFORCE GOOD BYSTANDER BEHAVIORS

Accountability – if a child was present during a mean behavior episode, adults need to ask:

“What did you do to help?” “If you did nothing, why not?” “What could you have done?” “What will you do next time?” “What do we expect you to do?”

Page 33: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Script to Use With Bystanders or Targets Who Report To An Adult

Who was involved?What happened?Where at school did it happen?When did it start? How long has it been going on?Witnesses? (other students who saw/heard what happened)

I will not tell the mean student who told. I will keep your name out of it.

I will write this down and there will be an investigation.

Don’t go back and tell your friends. One of them might tell the student who is being mean.

Come back to me immediately if the mean behavior continues or worsens. I need to be the first to know if it hasn’t stopped.

Page 34: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

CONFIDENTIALSTUDENT REPORT

FORM(For 5th – 12th grade)

Page 35: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Put Retaliation For Reporting on consequence rubric.

Put False Reporting on consequence rubric.

Bystanders must believe adults will protect them from

retaliation

Page 36: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

RUBRIC APPROACH TO CONSEQUENCES

●Reduces student and parent anger because it’s fair and consistent across students.

●Helps build a school environment where what happens to you depends on what you do, not on staff’s mood, who you are, who your parents are, or how good you are at talking your way out of consequences.

●With a rubric-based approach, consequences never come from a person, they come from the rubric. As a result, consequences are less likely to threaten the relationship.

Page 37: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,
Page 38: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,
Page 39: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

A TIME TO THINKName _______________ Grade/Team ___________ Date _____________

What did you do? Please be specific. Start with “I.” Tell me later about what the other student did.

What was wrong with that? Who did you hurt? How do you know that you hurt them?

What problem were you trying to solve or what goal were you trying to reach? (e.g., Did you want attention or want to impress someone? Did you want to be left alone? Were you trying to have fun? Did you want your own way? Did you want someone to listen to you? Were you already mad about something else?)

How will you solve that problem or reach that goal the next time without hurting anyone? Please list three ways to solve the problem or reach the goal.

Student Signature ________________ Staff Signature ________________

Page 40: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,
Page 41: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Child Rearing That Creates ChildrenWho Engage In Mean Behavior

1. Too little love, and too much freedom

2. Too much indulgence (defined as treating them like they are more special than anyone else, only deserve the best, should always be first, are more important, etc.) and too much freedom

Page 42: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

HAVE THE GUTS TO DO IT RIGHT: RAISING GRATEFUL

AND RESPONSIBLE CHILDREN IN AN ERA OF

INDULGENCEBy Sheri Moskowitz Noga

Page 43: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

When a good friend is being mean:

1. I didn’t like it when you …. 2. I wouldn’t do that to you. Please don’t do that to me. 3. Friends shouldn’t treat each other that way.4. Can you think about it?

Page 44: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

TWO WRONG WAYS TO RESPOND TO REPEATED MEAN BEHAVIOR FROM A FRIEND. The first two are mistakes!

1. Put up and shut up. 2. Abruptly and completely end

the relationship.

Page 45: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Instead, bump your friend out a ring. If they are in your best friend ring, bump them to your

friend ring (in your head – don’t tell them). If they are in your friend ring, bump them to your classmate ring. The classmate ring means you treat them politely and respectfully. You share materials, say hello, laugh at their jokes. You

just don’t go out of your way to socialize, text, call, hang out, etc. You create some

psychological space without creating an “enemy.”

Page 46: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

TARGET HARDENING BUILDING RESILIENCY BY HELPING KIDS RESPOND

ASSERTIVELY AND CONFIDENTLY TO EVERYDAY SLIGHTS, RUDE BEHAVIOR, MEAN TEASING, HURTFUL

INTERACTIONS, ETC.

Page 47: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

Bullying is a form of aggression that is repeated, intentional,

and involves an imbalance of power between the people involved. Bullying can take the form of a look,

gesture, word, or action.

If it is bullying, parents need to encourage their child to report it. If the child won’t report it, the parents

need to report it.

Page 48: REDUCING STUDENT CRUELTY AND ENHANCING CONNECTEDNESS, CARING, AND POSITIVE RELATIONSHIPS MARCIA MCEVOY, PH.D. LICENSED PSYCHOLOGIST McEvoy Consulting,

IF YOUR CHILD IS BEING BULLIED, BE A SOCIAL ENGINEERArrange play dates and social activities with nice kids

in the class or grade.Help your child rely on hobbies.Get your child involved in activities outside of school

where he or she can meet new kids. Have fun together. Create a life outside your child’s

sphere of troubles. Teach ways to self-soothe.Listen actively. When your child is ready, help him or

her to problem solve (e.g., What have you tried? What else could you try? What might happen if you did that? What is your best choice? What can I do to help you?).

Let them know it’s not their fault. Reframe. Give hope.Encourage reporting.Strongly discourage retaliation.