REALIGNING RESEARCH AND PRACTICE IN INFORMATION SYSTEMS DEVELOPMENT

The Social and Organizational Perspective

IFIP - The International Federation for Information Processing

IFIP was founded in 1960 under the auspices of UNESCO, following the First World Computer Congress held in Paris the previous year. An umbrella organization for societies working in information processing, IFIP's aim is two-fold: to support information processing within its member countries and to encourage technology transfer to developing nations. As its mission statement clearly states,

IFIP's mission is to be the leading, truly international, apolitical organization which encourages and assists in the development, exploitation and application of information technology for the benefit of all people.

IFIP is a non-profitmaking organization, run almost solely by 2500 volunteers. It operates through a number oftechnical committees, which organize events and publications. IFIP's events range from an international congress to local seminars, but the most important are:

• The IFIP World Computer Congress, held every second year; • open conferences; • working conferences.

The flagship event is the IFIP World Computer Congress, at which both invited and contributed papers are presented. Contributed papers are rigorously refereed and the rejection rate is high.

As with the Congress, participation in the open conferences is open to all and papers may be invited or submitted. Again, submitted papers are stringently refereed.

The working conferences are structured differently. They are usually run by a working group and attendance is small and by invitation only. Their purpose is to create an atmosphere conducive to innovation and development. Refereeing is less rigorous and papers are subjected to extensive group discussion.

Publications arising from IFIP events vary. The papers presented at the IFIP World Computer Congress and at open conferences are published as conference proceedings, while the results of the working conferences are often published as collections of selected and edited papers.

Any national society whose primary activity is in information may apply to become a full member of IFIP, although full mernbership is restricted to one society per country. Full members are entitled to vote at the annual General Assembly, National societies preferring a less committed involvement may apply for associate or corresponding membership. Associate members enjoy the same benefits as full members, hut without voting rights. Corresponding members are not represented in IFIP bodies. Affiliated membership is open to non-national societies, and individual and honorary membership schemes are also offered.

REALIGNING RESEARCH AND PRACTICE IN INFORMATION SYSTEMS DEVELOPMENT

The Social and Organizational Perspective

IFIP TC8/WG8.2 Working Conference on Realigning Research and Practice in Information Systems Development: The Social and Organizational Perspective July 27-29,2001, Boise, Idaho, USA

Edited by

Nancy L. Russo Northern J/Jinois University USA

Brian Fitzgerald National University of Ireland-Cork Ireland

Janice I. DeGross University of Minnesota USA

SPRINGER SCIENCE+BUSINESS MEDIA, LLC

Library of Congress Cataloging-In-Publication Data

IFIP TC81WG8.2 Working Conference on Realigning Research and Practice in Information Systems Development (2001: Boise, Idaho)

Realigning research and practice in information systems development: the social and organizational perspective: IFIP TC81WG8.2 Working Conference on Realigning Research and Practice in Information Systems Development : the social and organizational perspective, July 27-29, 2001, Boise, Idaho, USA / edited by Nancy L. Russo, Brian Fitzgerald, Janice I. DeGross.

Includes bibliographical references and index. ISBN 978-1-4757-6366-9 ISBN 978-0-387-35489-7 (eBook) DOI 10.1007/978-0-387-35489-7 1. Management information systems-Congresses. I. Russo, Nancy L. II. Fitzgerald,

Brian. III. DeGross, Janice I. IV. Title.

T58.6 .1133 2001 658.4'038'011-dc21 2001033813

Copyright © 2001 by Springer Science+Business Media New YorkOriginally published by Kluwer Academic Publishers in 2001

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, mechanical, photo-copying, recording, or otherwise, without the prior written permission of the publisher, Springer Science+Business Media, LLC.

Printed on acid-free paper.

by IFIP International Federation for Information Processing

The original version of the book frontmatter was revised: The copyright line was incorrect. The Erratum to the book frontmatter is available at DOI: 10.1007/978-0-387-35489-7_33

CONTENTS

Foreword IX

Conference Chairs XI

Program Committee Xll

Sponsors Xlll

Directions in Infonnation Systems Development: Integrating New Technologies, Research Approaches, and Development Practices Nancy L. Russo and Brian Fitzgerald 1

Part 1: Developing Information Systems

2 Accommodating Emergent Work Practices: Ethnographic Choice of Method Fragments Richard Baskerville and Jan Stage 11

3 Infonnation Systems Development as Flowing Wholeness Paulo Rupino da Cunha and Antonio Dias de Figueiredo 29

4 Racing the E-Bomb: How the Internet Is Redefining Infonnation Systems Development Methodology Richard Baskerville and Jan Pries-Heje 49

5 The Use of Research-Based Information System Development Methods Karin Hedstrom and Emma Eliason 69

6 Techniques and Methodologies for Multimedia Systems Development: A Survey of Industrial Practice Michael Lang and Chris Barry 77

xiii

xv

xi

xiv

VI Contents

7 Enterprise Network Design: How Is it Done? Judy Wynekoop, David Johnson, and Jim Finan 87

8 A Role-Based Framework for Information System Self-Development Mart Roost, Rein Kuusik and Tarmo Veskioja 95

Part 2: Managing Information Systems

9 Developing a Methodology to Evaluate the Impact of Staff Perceptions on the Strategic Value of Information Systems in a Small to Medium Sized Enterprise Robert Moreton and Diana Aiken 109

10 Due Process and the Introduction of New Technology: The Institution of Video Teleconferencing Joe Nandhakumar and Richard Vidgen 127

11 Enterprise Resource Planning Implementation: Stories of Power, Politics, and Resistance David Allen and Thomas Kern 149

12 Web Information Systems Management: Proactive or Reactive Emergence Kristin R. Eschen/elder and Steve Sawyer 163

13 Better Safe than Sorry? In Search of an Internet Business Model in Online Entertainment ala Henfridsson, Helena Holmstrom, and Ole Hanseth 183

14 Consumer Privacy and Online Marketing: Bringing the Human Back into the Picture Laurence Brooks and Alexis Airey 203

15 Observations from a Field Study on Developing a Framework for Pre-Usage Evaluation of CASE Tools Adam Rehbinder, Brian Lings, Bjorn Lundell, Runo Burman, and Anette Nilsson 211

16 Software Process Maturity and Organizational Politics Peter Axel Nielsen and Jacob Nerbjerg 221

viii

Contents

17 Implications of a Service-Oriented View of Software Paul Layzell

Part 3: Researching Information Systems

18 Method Diffusion as a Social Movement

VII

241

Paul Beynon-Davies and Michael D. Williams 257

19 Using Structuration Theory in Action Research: An Intranet Development Project Jeremy Rose and Paul Lewis 273

20 Cultivating Recalcitrance in Information Systems Research Carsten SBrensen, Edgar A. Whitley, Shirin Madon, Dasha Klyachko, Ian Hosein, and Justine Johnstone 297

21 Implications of the Theory of Autopoiesis for the Discipline and Practice of Information Systems Ian Beeson

22 Absent Friends? The Gender Dimension in Information Systems Research

317

Alison Adam, Debra Howcroft, and Helen Richardson 333

23 A New Paradigm for Considering Gender in Information Systems Development Research Melanie Wilson 353

24 Two Times Four Integrative Levels of Analysis: A Framework Mikko Korpela, Anja Mursu, and H. Abimbola Soriyan 367

25 Thoughts on Studying Open Source Software Communities Joseph Feller 379

26 Managing Knowledge Development in the Network Economy: Methodological Contributions Hakan Sterner 387

ix

FOREWORD

This book represents the compilation of papers presented at the IFIP Working Group 8.2 conference held in Boise, Idaho, USA, from July 27-29,2001. The overall theme of the conference, "Realigning Research and Practice in Information Systems Development: The Social and Organizational Perspective," reflects the scope of Working Group 8.2, namely, the development and use of information systems in an organizational context. Both information technology and organizational context are interpreted fairly broadly by the Working Group. Of particular interest are studies that stri ve to understand and improve the design and use of information systems from the social perspective.

Recent WG 8.2 conferences have addressed qualitative research methods, innovation, and the transitions taking place as we move into the new century. This conference revisits the foundation of the Working Group, information system development and use. This focus, however, is from a social and organi­zational perspective, rather than a technical one. Our interest is not in finding the most efficient programming algorithm or creating formal specification languages. Instead, we seek to understand the impact of information systems development and use on society, organizations, and individuals.

A general "Call for Papers" was distributed through the Working Group and other venues. While a list of topics was suggested, it was not restrictive. Papers went through a double-blind review process. Following the review process, 32% were selected as full papers. We also selected a number of short papers where the topic was of high relevance to the conference theme. A number of panel submissions were also received, and three of these were accepted.

As a group, these papers contribute to our understanding of the role of informa­tion systems and information technology in organizations. In particular, we see numerous examples of how information systems can be developed, managed, and studied, now and in the future.

Nancy L. Russo Brian Fitzgerald

Janice I. DeGross

Conference Chairs

General Chairs Allen S. Lee

Virginia Commonwealth University USA

Sue Conger Sewell Automotive Industries

USA

Organizing Chairs Wita Wojtkowski

Boise State University USA

Gregory Wojtkowski Boise State University

USA

Program Chairs Nancy L. Russo

Northern Illinois University USA

Brian Fitzgerald National University Ireland-Cork

Ireland

Program Committee

Frederic Adam David Avison Andrzej Baborski Paul Beynon-Davies Tom Butler Jan Damsgaard Elizabeth Davidson Guy Fitzgerald Ari Heiskanen Gezinus Hidding Debra Howcroft Juhani !ivari Helena Karsten Karlheinz Kautz Marite Kirikova Lars Matthiassen Enid Mumford Eugene Ovsyannikov

Jeff Parsons Jan Pour Angeliki Poulymenakou

Ulrike Schultze Kees van Slooten Knut Rolland Erik Stolterman Julie Travis Duane Truex JacekUnold Jiri Vorisek Edgar Whitley

Judy Wynekoop FranckXia

National University Ireland-Cork, Ireland ESSEC Business School, France The Wroclaw University of Economics, Poland University of Wales, Swansea, United Kingdom National University Ireland-Cork, Ireland Aalborg University, Denmark University of Hawaii, U.S.A. BruneI University, United Kingdom University of Oulu, Finland Loyola University Chicago, U.S.A. University of Salford, United Kingdom University of Oulu, Finland University of JyvaskyHi, Finland Copenhagen Business School, Denmark Riga Technical University, Latvia Aalborg University, Denmark Manchester Business School, United Kingdom Russian Academy of Sciences at St.Petersburg

Institute for Informatics and Automation, Russia Memorial University of Newfoundland, Canada Prague University of Economics, Czech Republic Athens University of Econornics and Business,

Greece Southern Methodist University, U.S.A. University of Twente, The Netherlands University of Oslo, Norway University ofUmea, Sweden Curtin University of Technology, Georgia State University, U.S.A. The Wroclaw University of Economics, Poland Prague University of Econornics, Czech Republic London School of Economics and Political Science,

United Kingdom Florida Gulf Coast University, U.s.A. Saint John's University, U.S.A.

Sponsors

College of Business and Economics Boise State University

Boise, Idaho USA

Northern Illinois University DeKalb, Illinois

USA

National University of Ireland-Cork Cork, Ireland

United Kingdom