QUIZ

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Fill in the spaces below.

1. Security is a state or feeling of being _______ and _______. (a). Safe and secure (b). safe and insecure

2. Effective ____________ is vital in interacting with other members of staff and people from outside.

(a). Fights (b) communication

3. Types of communication are: _____________, _____________ and ______________.

4. _____________communication is everything else we do when we communicate with another person on a face to face basis. (verbal, non-verbal and written)

5. Every person you come in contact with in discharging your duties is a customer. (a) Yes (b) No

6. _______________and ______________ are types of customers

7. Internal customers include _____________ and _______________(a) work colleagues, (b) delivery drivers, (c) managers, (d) visitors to the premises.

8. ________ is all about how we deliver our services on a day to day basis. (a). Customer satisfaction (b). Customer care

9. Good customer care includes _________________ and ________________ (a) being approachable (b) being rude (c ) being polite (d) ignoring the customer.

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10.A ___________ is anything that has the potential to cause harm. (a) risk (b) hazard

11.A ___________ is the chance that harm could possibly happen. (a) risk (b) hazard

12.What does PPE stand for?

13. In safe manual handling, the four elements to consider are: L______, I____________, T______ and E_____________

14. The assistance /treatment given to a casualty for any injury or sudden illness, before he gets to the hospital/the arrival of an ambulance, doctor or other qualified person is _______________ . (a) risk assessment (b) first aid

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15. One aim of first aid is to preserve _______________

16. The three elements of fire are fuel, heat and ____________ (a) carbondioxide (b) oxygen 17. The following are emergency situations except _________. (a) Fire (b) bomb threat (c) party (d) flood.

18. The first priority in emergency situation is to__________. (a) protect property (b) preserve life.

19. Following an incidence, it must be recorded in the accident book. Yes/ No

20. The following must be done in case of emergency except__________. (a ) activate the alarm (b) call for the emergency services (c) stay in the premises (d) vacate the premises. 

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