quick guide to your solivita life

S:\Sandbox\RESIDENT HANDBOOK 1 | P a g e

Quick Guide to Your Solivita Life

Welcome to your guide to all things Solivita! The Solivita Advisory Committee has compiled

this handbook with relevant information to serve the community as an easy reference to

answer FAQs. Whether you are a newcomer to Solivita or a long-time resident, we hope this

handbook will be useful. It also contains brief explanations of some of the rules of the

community. For more detailed information please visit www.solivitahoa.com.

Respectfully,

The Solivita Advisory Committee

Quick Reference Phone Guide

In Case of an Emergency CALL 911

AV Homes – (800) 858-5933 or www.avhomes.com/owner-care – Questions about your

newly constructed Solivita home

Floralawn Emergency Contact – (863) 225-9565 or www.floralawn.com – After hour

landscape or irrigation emergencies

Security Shift Supervisor – (407) 989-2417

Evergreen Lifestyles Management – (855) 490-1804 or [email protected]

– Questions about HOA (Home Owners Association) or Club fees and payment account

http://www.solivitahoa.com/

http://www.avhomes.com/owner-care

http://www.floralawn.com/

mailto:[email protected]


TABLE OF CONTENTS

CLUB & HOA ORGANIZATIONAL CHART & SOLIVITA HIERACHY ............................................................ 4

CONTACT LIST ........................................................................................................................................... 5

SECTION 1: PARTICIPATING ORGANIZATIONS ........................................................................................ 6

AV Homes .............................................................................................................................................. 6

Hampton Golf ........................................................................................................................................ 6

ELM ........................................................................................................................................................ 6

Solivita HOA ........................................................................................................................................... 6

Solivita Lifestyles Club ........................................................................................................................... 6

Communications .................................................................................................................................... 6

Concierge ............................................................................................................................................... 6

Lifestyles Activities ................................................................................................................................ 7

Fitness & Wellness................................................................................................................................. 7

Membership .......................................................................................................................................... 7

PCDD AND PWCDD ................................................................................................................................ 7

SECTION 2: SOLIVITA INFORMATION ...................................................................................................... 8

Architectural Review Committee (ARC) ................................................................................................ 8

Cable TV/Internet/Telephone Service ................................................................................................... 8

Citizens Assisted Patrol (CAP) ................................................................................................................ 8

Community Emergency Response Team (CERT) ................................................................................... 8

Clubs, How to Form ............................................................................................................................... 8

Emergencies .......................................................................................................................................... 8

Flags ....................................................................................................................................................... 9

Gate Access............................................................................................................................................ 9

Golf Cart/Motorcycle Rules & Regulations ........................................................................................... 9

Golf Club ................................................................................................................................................ 9

Healthcare Services ............................................................................................................................... 9

HOA ........................................................................................................................................................ 9

Homeowners Insurance ........................................................................................................................ 9

House Painting ....................................................................................................................................... 9

Lawn Maintenance ................................................................................................................................ 9

Pets ........................................................................................................................................................ 9


Reflections Newsletter ........................................................................................................................ 10

RV, Small Boat, and Trailer Freedom Park/Parking ............................................................................. 10

RV/Boat Storage Facility ...................................................................................................................... 10

SolivitaHOA.com .................................................................................................................................. 10

Speed Limits ........................................................................................................................................ 10

Streetlights .......................................................................................................................................... 10

Resident Committees .......................................................................................................................... 11

Association Committees ...................................................................................................................... 11

Club Committees ................................................................................................................................. 12

SECTION 3: OUTSIDE AGENCIES ............................................................................................................. 13

Cable TV, Internet & Telephone .......................................................................................................... 13

Electricity ............................................................................................................................................. 13

Fire Department .................................................................................................................................. 13

Polk County Information ..................................................................................................................... 13

Polk County Alert Polk Notification System ........................................................................................ 13

Toho Water Authority ......................................................................................................................... 13

Trash Pickup ........................................................................................................................................ 13

U.S. Postal Service ............................................................................................................................... 14

Water and Sewage .............................................................................................................................. 14

Wildlife Animal Control ....................................................................................................................... 14

SECTION 4: SAFETY & SECURITY ............................................................................................................ 15

When to Contact Law Enforcement: ................................................................................................... 15

When to Contact EMS/Fire Rescue: .................................................................................................... 15

Community Safety Personnel (Security) Duties .................................................................................. 15

SECTION 4: ARCHITECTURAL REVIEW SUMMARY ................................................................................ 16


CLUB & HOA ORGANIZATIONAL CHART & SOLIVITA HIERACHY


CONTACT LIST

EVERGREEN CLUB & HOA

Evergreen Customer Service: (855) 490-1804 | [email protected]

Evergreen After Hours Emergency: (877) 221-69196

HOA General Manager: (863) 427-7103 | Tyler Heel | [email protected]

Club General Manager: (863) 427-7129 | Sheri Wollschlager | [email protected]

LIFESTYLES ACTIVITIES & FITNESS

Lifestyles Activities: (863) 427-7125 | [email protected]

Riviera Spa & Fitness Center: (863) 427-7130

Palms Amenity Center: (863) 496-1530 | Fax (863) 496-0914

ADMINISTRATION

Communications: (863) 427-7137

Architectural Review: (863) 427-7022 | Fax (863) 496-4456 | [email protected]

Concierge: (863) 427-7100 | Fax (863) 496-4456

Membership: (863) 427-7143 or (863) 866-8690 | [email protected]

Resident 2 Resident Resource Center (863) 236-9973 | [email protected]

AV HOMES

AV Homes - New Construction Customer Care (800) 858-5933 | www.avhomes.com/owner-care

AV Homes - New Homes Sales Center (863) 427-7000

FOOD & BEVERAGE/GOLF

Catering & Banquets: (863) 427-7150 ext. 4720

The Grille at Stonegate: (863) 427-7167

Marketplace Bistro: (863) 427-7157

Stonegate Pro Shop: (863) 427-7150 ext. 4710 | [email protected]

SECURITY

Main Gate (863) 427-4238

West (Cypress Pkwy) Gate (863) 496-1453

South (Marigold) Gate (863) 496-1473

Parkway Gate (863) 286-0329

Venezia (863) 427-2338

Bella Viana (863) 427-1268

Security Call-In Visitor/Guest List (863) 313-1314

VENDORS

Floralawn: (863) 225-9565 | www.floralawn.com

K & M Drugs (863) 496-7930

Riviera Spa Massage (863) 427-4130 or (407) 914-9168 | [email protected]













SECTION 1: PARTICIPATING ORGANIZATIONS

AV Homes: AV Homes, Inc., Solivita’s developer, is engaged in homebuilding, land development

and other residential real estate operations. Visit their website at www.avhomesinc.com for more

information. For questions or issues with newly constructed homes, visit www.avhomes.com/owner-

care.

Hampton Golf: Hampton Golf, Inc. is a golf club management company and is the sister company of

Evergreen Lifestyles Management. They have been hired to manage the golf courses and Food &

Beverage operations, including the Pro Shop, The Grille, Marketplace Bistro and Mosaics. Hampton

Golf has a Food & Beverage Advisory Committee as well as a Golf Advisory Committee. To contact

Hampton Golf at the Stonegate Golf Club call (863) 427-7150. For Hampton Golf Corporate, please

email [email protected]. Residents can contact Hampton Golf for food & beverage and golf

committee opportunities.

ELM: Evergreen Lifestyles Management LLC (ELM) is a leading management company based out of

Orlando, Florida that manages the Solivita Community Association, Inc., commonly referred to as the

Homeowners’ Association, HOA, and the Solivita Club.

Solivita HOA: The Association, commonly referred to as the Homeowners’ Association, HOA, is

managed by Evergreen Lifestyles Management (ELM). The Association is tasked to manage the multiple

gates throughout the community, the maintenance of the roads, right of ways, concrete paths,

common areas, lakes outside the CDDs, irrigation, and resident’s yards. The Association website,

www.SolivitaHOA.com, provides easy access to various governing documents, account information,

forms, and information.

Solivita Lifestyles Club: The amenity package at Solivita operates under the Solivita Club, which is

owned by Avatar Properties and managed by ELM. The Club consists of both the Riviera Spa & Fitness

and The Palms Amenity Centers, Village Center (which includes the Galleries, Ballroom and

Mediterranean Skyline Rooms), Freedom Park, all outdoor recreation, all Satellite Pools, the Dog Park

and the Community Garden. Additionally, the following departments fall under the Club:

Communications, Concierge, Fitness & Wellness, Lifestyles Activities, Housekeeping, Maintenance,

Membership and Club Accounting.

Communications: The Communications office, located in the Administration building, oversees the

production of Reflections and administers the Reflections advertising program. They also manage the

community website, SolivitaHOA.com, send out the weekly email blasts, and can provide assistance

with login information. The department is also responsible for the design and administration of the

Community TV Channel, channel 732. The Communications contact number is (863) 427-7137.

Concierge: The Concierge, located in the Administration building, provides residents for-fee services

such as fax, laminating, copying, and resident forms; offers complimentary notary service for 1-page

notarization; sells stamps, maintains a service reference list containing contact information for

contractors, dentists, doctors, hairdressers, pet sitters, and many other services useful to residents.

The Concierge is the information specialist for residents. Contact the Concierge Monday through

Friday, 9AM until 5PM at (863) 427-7100.

http://www.avhomesinc.com/






Lifestyles Activities: The Lifestyles Activities Department (Lifestyles) is responsible for planning,

organizing, and implementing the activities program for Solivita including shows, classes, movies,

dinners, dances, festivals, cooking demos and much more. They are also responsible for scheduling

events in the club facilities, ticket sales for Lifestyles events, and monitoring the club facilities (other

than fitness areas) including the satellite pools. For more information, please contact the department

at (863) 427-7125.

Fitness & Wellness: There are two fitness centers on property, the Riviera Spa and Fitness and

The Palms Fitness Center. For information regarding group fitness classes, weekly wellness lectures,

fitness center orientations, fitness assessments, full spa services, personal training, court reservations

and equipment check-out for outdoor recreation call the Riviera front desk at (863) 427-7130

or The Palms front desk at (863) 496-1530. The fitness department is also responsible for hosting the

annual Health and Wellness Fair in October and weekly Wellness Lectures on Wednesdays.

Membership: The Membership Office welcomes all new residents and provides a detailed information

packet and schedules New Resident Orientation. Membership is responsible for resident homeowner

and tenant records which includes making changes to the database for any new phone numbers, email

addresses, property managers, home for sale status, etc. They also handle overnight parking permits,

ID badges, gate access, golf cart registration, providing user name and password for gate and

membership access, web access for visitors and deliveries, access to voice mail for visitors and delivery

for anyone without web access, assistance with gate website login at SolivitaHOA.vertilinc.com

and updating residents’ Reflections delivery information. Contact them at (863) 427-7143,

(863) 866-8690 or [email protected])

PCDD AND PWCDD: Solivita is made up of two Community Development Districts (CDDs): Poinciana

CDD – www.poincianacdd.org and Poinciana West CDD – www.poincianawestcdd.org. The creation of

these two districts provides an efficient mechanism for managing and financing the public

infrastructure associated with the planning and development of the community. The CDDs own and

manage all ponds in Solivita except Lake Polk (located in the Village Center). More detailed information

is available on their respective websites.


http://www.poincianacdd.org/

http://www.poincianawestcdd.org/


SECTION 2: SOLIVITA INFORMATION

Architectural Review Committee (ARC): The Architectural Review Committee is part of the Association

and maintains the standards established in the governing documents to help protect property values.

Any change to the exterior of the home, including window tinting, lawn ornaments, fountains, solar

equipment, artificial vegetation, or to the landscaping must be approved by the ARC. The ARC

Requirements General Information Sheet is part of this document. More information on the ARC can

be found in the Master Declarations for Solivita dated 12/27/13 beginning on page 61, section 30. The

ARC application form, along with the ARC guidelines, is online at www.SolivitaHOA.com or you can

contact the Architectural Review Department at (863) 427-7032.

Cable TV/Internet/Telephone Service: Included in Association dues is basic cable through Spectrum.

To bundle your TV with internet and telephone or to upgrade your TV service, contact Spectrum at

(855) 222-0102. Be sure to mention that you live in Solivita and that basic cable is provided through

the Association. Of course, you are free to use another service provider for any or all of your

TV/internet/telephone access.

Citizens Assisted Patrol (CAP): CAP is a program initially started by the Sheriff’s Office to assist law

enforcement officers in combating crime throughout the county. CAP volunteers patrol the

unincorporated areas of the county using specially marked golf carts and patrol cars acting as extra

eyes and ears for law enforcement. CAP volunteers are provided with uniforms. Volunteers do not carry

weapons and have no law enforcement powers. All CAP volunteers are subjected to background checks

and must participate in training. The Solivita CAP program is the largest in the county.

Community Emergency Response Team (CERT): CERT stands for Community Emergency Response

Team. Members are trained to respond in major disasters, performing damage assessment, light search

and rescue, fire suppression, victim triage and first aid, etc., offers Check, Call, Compress (chest

compression only CPR and AED training) classes to residents and will change smoke detector batteries

each March for those residents needing assistance. CERT also disseminates disaster preparedness

information. Through the Resident 2 Resident Resource Center, CERT also lends medical equipment to

residents (wheelchairs, walkers, etc.). Look for CERT in Reflections or see their club page on

www.SolivitaHOA.com.

Clubs, How to Form: The Lifestyles Activities Department manages the resident clubs. All clubs must

complete the Club Packet, available in the Lifestyles Activities office. Also, the club must provide the

name, address, and phone number of a minimum of 20 members. Lifestyles will then process the

request. For more information on clubs and activities, contact the Lifestyles Activities Department at

(863) 427-7125.

Emergencies:

For a life-threatening emergency, call 911.

General Emergency: If you have any other emergencies concerning the Association after regular

business hours, please call (877) 221-6919 and you will be connected with ELM’s 24-hour

emergency service. If you have an emergency involving a landscape or irrigation issue after

hours, contact Floralawn’s 24-hour emergency number, (863) 225-9565. Follow prompts for

after-hours notification.




Flags: No ARC approval is necessary for the installation of an American Flag, up to 2’ by 4’ in size, posted

on a 3’ pole attached at a 45-degree angle from your home. More information on flags can be found in

the Master Declarations dated 12/27/13 on page 41, section 21.41.

Gate Access: Gate entry is accomplished through license plate recognition. All residents need to

register their vehicles with the Membership Office by providing a vehicle registration form and copies

of state registration for each vehicle.

Golf Cart/Motorcycle Rules & Regulations: Solivita is designated as a golf cart friendly community. Golf

cart parking is provided at each amenity and carts are permitted on all Solivita roadways, as well as

designated golf cart paths. The Association’s rules and regulations, as well as a map of designated golf

cart paths, can be found on www.SolivitaHOA.com. Golf carts must be registered for a small fee.

Contact the Association with any questions pertaining to the use of a golf cart in Solivita at (863) 427-

7100.

Golf Club: Stonegate Golf Club of Solivita is a semi-private club with two courses. Residents may choose

to join if they wish, but are not required to do so. If you choose to join, an annual membership fee

allows you to play with no additional cost. There is also a trail fee that allows you to use your own golf

cart on the course. Should you not join, you may pay green fees to play. The course is also open to

players from outside the community.

Healthcare Services: There are no healthcare services within the gates of Solivita. The Poinciana

Medical Center, located right across the street from the main entrance on Cypress Parkway, is a full

service hospital including emergency services. K&M Drugs, located in the Solivita Administration

building, offers a full pharmacy and convenience store. There are many health providers located in

Poinciana for you to choose from.

HOA: See Solivita Community Association.

Homeowners Insurance: Each homeowner is required to obtain and maintain adequate property

insurance. More information on home insurance can be found in the Master Declarations for Solivita

dated 12/27/13 on page 44, section 24.2.

House Painting: The exterior of homes in Solivita is required to be repainted every 7 years. For

information on paint color selection, please see Master Declarations for Solivita dated 12/27/13 on

page 38, section 21.30. It is the homeowner’s responsibility to arrange and pay for exterior painting,

except for homes in the Courtyards at Montelena. Courtyards homeowners pay for painting in their

monthly Association fees, and the service is performed on all homes every 7 years.

Lawn Maintenance: Lawn maintenance for common areas and homes is the responsibility of the

Community Association. The Community Association contracts with Floralawn for this task. Customer

Service requests for Floralawn can be submitted by calling (863) 225-9565 or on their website

www.floralawn.com

Pets: In the Master Declarations for Solivita dated 12/27/13, section 21.33 “Pets and Animals” states:

“Three (3) commonly accepted household pets (such as dogs and cats) may be kept. The Association,

in its sole discretion, may prohibit breeds of dogs that the Board considers dangerous. No household

pets over one hundred (100) pounds are permitted. No animals shall be raised, bred or kept within




Solivita for commercial purposes.” There is an off-leash dog park in Freedom Park behind the two

pavilions. Register your dogs in Lifestyles Activities to gain access to the Dog Park. Please be a

considerate owner and observe the common-sense rules of controlling and cleaning up after your pet.

More information on pets can be found in the Master Declarations dated 12/27/13 on page 38, section

21.33.

Reflections Newsletter: This monthly newsletter is published by the Communications Department,

which is under the Solivita Club. It provides a vehicle by which departments under the Association and

Club, and other important groups communicate with residents about activities scheduled for that

month and other happenings in the community. Reflections is delivered by resident volunteers each

month; the publication is not mailed or distributed outside of the community. The publication is also

available online at www.SolivitaHOA.com for those who prefer a digital copy.

RV, Small Boat, and Trailer Freedom Park/Parking: No long term parking is permitted on property.

Residents may obtain a parking pass 48 hours in advance to park in Freedom Park. Overnight vehicle

parking fee is $1 per day, a maximum of four nights per occurrence. A maximum of 30 days per

household per calendar year is permitted. Guests bringing these vehicles, while visiting homeowner,

will be subject to the same fees. The pass can be obtained from Administration.

RV/Boat Storage Facility: The Storage Facility is leased out to residents through the HOA and is a per

year lease contract. There are 60 spaces located within the facility. There are 15 foot and 10-foot-wide

spaces available and they are 50 feet deep. Please contact Tyler Heel at [email protected] and

Raj Hanooman at [email protected] for more information. There is currently a waiting

list for both the 15 foot and 10 foot spaces.

SolivitaHOA.com: The Association website, www.SolivitaHOA.com, is designed to be an everyday tool

that residents use to access all Solivita information such as documents, committees, HOA/Club

Account, events, meetings, and important notices; see the latest news and photos from our

community; browse and list your own classified advertisements; view the online resident directory;

and view and print forms and information. When registering on SolivitaHOA.com, select YES to receive

the community email blasts.

Speed Limits: On most major roads in Solivita, the speed limit is 25 MPH. Most residential streets are

posted at 20 MPH. The road through the Village is posted at 10 MPH for everyone’s safety, because

there is a great deal of foot and golf cart traffic. Polk County Sheriff’s Office deputies patrol the

community and issue tickets for speeding and other traffic violations.

Streetlights: Although streetlights in Solivita are owned by Duke Energy, any issues pertaining to

streetlights need to be reported to Solivita’s Gate Access supervisor at (407) 989-2417. Be sure to have

the number on the pole and/or the address nearest the pole.

Visitor Passes: Visitor Passes are necessary only when visitors are going to use the amenities.

Amenities include, but are not limited to: Starlite Ballroom; Riviera Spa and Fitness; The Palms; the

Gator Room; Mediterranean Skyline Room (Aegean, Baltic and Caspian Rooms); Art, Ceramic and

Billiard Galleries; Library; Satellite Pools (including Clubhouses); and Freedom Park Recreation. Visitor

passes are not necessary to have dinner at a resident’s home, any of the restaurants, or just to visit a





resident. Please remember it is against Solivita rules and regulations for a resident to give a visitor

their badge for access to the Club facilities.

Residents must purchase a pass for each visitor 3 years of age and better. Youth passes are for ages: 3 to 17, and Adults are age: 18 and better. Young adults may be asked to show their driver licenses to verify age when using the facilities. Every visitor will have to sign an Informed Consent Agreement and Waiver Form before they can receive a visitor pass. The forms are available at Riviera Spa and Fitness or The Palms where you can purchase visitor passes. A resident or adult visitor must sign for anyone under the age of 18.

Passes may be purchased up to 3 days in advance only when all Visitors are present. Residents must present their Solivita ID’s and accompany their visitors to purchase the passes. A visitor under the age of 18 MUST be accompanied by a resident or an adult with a visitor pass at all

times and are only allowed to use: the recreation complexes at Freedom Park with reservations; all

the Satellite pools; The Palms Pool Monday - Friday, 12PM – 4PM and all day on Saturday and Sunday.

Riviera Spa and Fitness pool is adults only. Youth Visitors are welcome to tour the other Club facilities

but are not allowed to participate in activities in the other facilities, i.e., Billiards, Library or use the

computers, unless advertised as an event for all ages.

Purchase Visitor’s Passes at these two locations:

The Palms Activities Desk: Riviera Spa and Fitness Center: (863) 496-1530 (863) 427-7130 The Palms Pool - Children’s Swim Time: Riviera Spa & Fitness Center Noon to 4PM – Monday thru Friday Pools – both Indoor and Outdoor are All Day – Saturday & Sunday ADULT ONLY

A receipt will be given to the homeowner showing the assigned tracking number on the card front and how much was paid. Refunds will NOT be issued for unused days.

Resident Committees: Solivita residents have several opportunities to participate in Association and

Club Advisory Committees. Committee members are rotated after a specific time period. Application

processes are in place for interested residents. Residents should contact Hampton Golf for their

Committee opportunities.

Association Committees:

Solivita Advisory Committee: The SAC advises, consults and counsels the Solivita HOA on any

and all matters pertaining to the Solivita Community.

Solivita Landscape Committee: The SLC advises the Solivita HOA on any and all matters

pertaining to the landscape environment of Solivita.

Architectural Review Committee: The ARC provides the decision making role of the Association

in monitoring that residents adhere to the Governing Documents of the Solivita Community.

Violations Committee: The Violations Committee deals with situations where residents have

violated the Governing Documents and Rules and Policies of the Solivita Community.


Club Committees:

Solivita Lifestyles Advisory Committee: The SLAC advises and works with the Lifestyles

Activities Department on planning activities and events for the residents through the Club.

Wellness Committee: The WC advises the Solivita Wellness staff regarding the services and

programs offered to residents and to support the overall community wellness program.


SECTION 3: OUTSIDE AGENCIES

Cable TV, Internet & Telephone: Basic cable services, along with two cable conversion boxes called

Digital Adapters, are provided by Spectrum to each home through the monthly HOA fee. Contact

Spectrum at (407) 291-2500. Remember to advise customer service you are under the Solivita Bulk

Agreement. Residents can obtain Internet and landlines at their expense from any number of providers

including Spectrum, Frontier and Verizon.

Electricity: Duke Energy provides electric service to all Solivita homes. Contact number is (800) 700-

8744.

Fire Department: The Fire Station, located on Cypress Parkway, is a joint station including both Osceola

and Polk counties. In the event of an emergency, CALL 911. Non-emergency number for Polk County

Fire is (863) 401-2222. Please remember all of Solivita is in Polk County.

Polk County Information: General information about all Polk County services including emergency

management, mosquito control, traffic and roadways and more can be found at www.polk-county.net.

Polk County Sheriff can be contacted at (800) 226-0344. Polk County Animal Control can also be

contacted at this number.

Polk County Alert Polk Notification System: The ALERT POLK telephone notification system is used by

the Board of County Commissioners and the Polk County Sheriff’s Office to inform county residents

about public safety threats and concerns. During situations which may affect the health, safety, and

welfare of Polk County residents, designated officials send out messages to telephone numbers and

email addresses within a geographic area. When the message is sent the system will notify you, giving

specific information about the current announcement.

Many residents who have home telephones may already be included in the current database. To ensure

that a person is on the list, especially those who have cellular or business telephones on which they

would like to receive notifications, residents may register to receive notifications through their home,

business, or cell phone with a voice recording or email.

To register your contact information residents should go online to www.alertpolk.com and click on the

Alert Polk link (lower left column). Once on the site, you will be asked to provide your name, address,

email address, and primary and alternate phone numbers.

Toho Water Authority: Water and sewage service is provided by Toho Water Authority (Toho). They

can be contacted at (407) 944-5000 or [email protected]. You can sign up through their

website, www.tohowater.com, to get notifications and advisories from Toho on matters concerning

the water in this area. For example, if Toho issues a Precautionary Boil Water Advisory for your area, a

pre-recorded message will be sent to your home phone or cellphone. Toho will not use this alert system

for any advertising or promotional purposes. Customers will not receive any billing notifications by

registering for this service.

Trash Pickup: Solivita relies on Polk County for its trash disposal needs. Curbside collection services

include garbage, recycling, yard waste and bulk waste. Recycling and yard waste pick up is on Tuesday

and garbage pickup is on Wednesday. Recycle and garbage cans can be put out at 6PM the night before

pick up day. To order recycle and garbage cans, call Polk County Waste & Recycling at (863) 284-4319.

http://www.polk-county.net/


You can also contact them via email at [email protected]. More detailed information

can be found at www.polkwastewise.net.

U.S. Postal Service: The U.S. Postal Service maintains the Poinciana Post Office on San Remo Road. Any

questions related to your mail delivery should be directed to them. Contact the U.S. Post Office at

(407) 846-7945. You may also see the Concierge for other postal options in the area.

Water and Sewage: See Toho Water Authority.

Wildlife Animal Control: There is a broad range of wild animals throughout Solivita. Wildlife, including

Sandhill cranes, should not be approached, fed, harassed or harmed by residents. Any issues related to

the wildlife in Solivita should be directed to the Wildlife Animal Control department: (888) 404-3922 or

(800) 780-5346. More information is available at the Fish and Wildlife Commission, www.myfwc.com.


http://www.polkwastewise.net/

http://www.myfwc.com/


SECTION 4: SAFETY & SECURITY

When to contact Law Enforcement, EMS/Fire Rescue, and what limitations do Security contractors

have in the state of Florida.

When to Contact Law Enforcement:

Suspicious persons or vehicles. County Law enforcement has the legal authority and means to

conduct traffic stops and demand identification which can then be checked against a national

data base.

Theft

Burglary, the unlawful entry of a dwelling (home) and/or conveyance (motor vehicle, golf cart,

shed) to commit a crime within.

Criminal Damage (criminal mischief in Florida).

Domestic violence and any other violent altercation.

Traffic crashes, to include damage to mailboxes, landscaping, and golf carts.

In the state of Florida crashes that include damage are required to be reported. Minor damage

can be completed on a “driver exchange form”. Law enforcement will assist you with crashes.

Feeding or harassing alligators and other wildlife. This is handled by Florida Wildlife

Commission, known locally as Fish and Game. (888) 404-3922

Traffic enforcement issues. While the association likes to know about traffic issues so they can

see patterns and try to assist the residents in improvements, only law enforcement can conduct

traffic stops within the community. Solivita access personnel, supervisors, and patrol are

prohibited by state law from making traffic stops.

Loose domestic animals. The Polk County Sheriff’s Office and/or Polk County Animal Control:

(888) 275-8941

When to Contact EMS/Fire Rescue:

Any medical emergency!! CALL 911

o We cannot stress enough the need to call 911 whenever a medical emergency occurs.

Seconds count.

o Please do not call the gates to have them call 911. The 911 dispatcher will need details

on the person and location that will not be known by the attendant at the gate house.

o Security companies are bound by Florida law. They do not have law enforcement powers

and that means they cannot perform traffic stops, investigative powers, and cannot

detain a person.

o Although the supervisor carries an AED in the vehicle, he does not have the authority to

violate traffic laws getting to the scene. This delay can be very costly in a medical

emergency.

Community Safety Personnel (Security) Duties:

Greet visitors; verify accessibility to community.

Inspect/open/lock neighborhood pool; verify guest passes.

Tour community to monitor and/or note and report suspicious activity.

Provide “assistance only” in crashes, health or criminal activities.

Look for nonfunctioning street lights, obtain address and light pole numbers, and report that

information to Duke Energy for repair.


SECTION 4: ARCHITECTURAL REVIEW SUMMARY