What’s The Remedy For You ?

Productive Sta�

Productive Sta�

Satis�ed Customers

Satis�ed Customers

Satis�ed Customers

Satis�ed Customers

Satis�ed Customers

Accuracy

Accuracy

Accuracy

Accuracy

AccuracyReductionof Stress Level

Reduction of Stress Level

Reduction of Stress Level

Client Retention

Client Retention

Client Retention

Client Retention

Client Retention

E�ciency

E�ciency

E�ciency

E�ciency

E�ci

ency

Faster Service

Fast

er S

ervi

ce

E�ciency

Faster Service

Faster Service

Faster Service

R O I

ROI

ROI

ROI

Flexible Business Operations

Flexible Business Operations

Erro

r Fre

e Pr

oces

s

Error Free Process

Stais�ed Managment

Stais�ed Managment

Stais�ed Managment

QMS

Application Usage Areas

BanksInsurance OrganizationMobile StoresMallsApparels StoresElectronics & Mobile StoresGovernment OrganizationSchools & CollegesSuper MarketsHospitals & ClinicsMinistry Departments

Travel AgenciesAirportsTourist Information PlacesCourtsPolice StationsStore ChainsCall Center SupportCustomer Care CenterTelecom ProvidersElectricity DivisionMunicipalityEducational Institutions

Page 1

Chip and PINRFID

15” 17” 19”

Product Description:

An impressive boxy manufactured kiosk terminal produced from 1.5 mm coldrolled steel. The kiosk�s are both innovative and aesthetical with a choiceof several di�erent sized display options and room to install a boxstandard ATX form factor PC. They boasts a roomy indoor enclosure which hasbeen intelligently designed so that we are able to o�er a host of optionalextras from basic components to customized alternatives.

Technical Speci�cations:

Manufactured from Steel or stainless steelBase unit cabinet, Epoxy powder coat scratch resistant �nish, cables,wiring harness, key & locks Packag-ing, 4 rubber base feet.

Reference Guide: Metal Keyboard & Trackball, web-camera, Bar code Scanner, 60/80/ A4 mmThermal Printer, Magnetic & Smart card reader, Flash memory card reader,Coin Accepter, Cash bill note accepter, Smart Card dispensers 3M PVCgraphics branding, Dual Monitor, Flight Case

KIOMy

Customize your Kio just as you like.Select the color of your KioChoose the shape of your KioDecide the size of your KioFix the materials of your KioGet your Kio with a Company logoHave your Kio with your own model

SA17-102 SA17-101W DT10-100DT12-100SA17-104 SA17-103SA17-105

Page 2

It reduced my waiting time.It gave me an comfortable waiting environmentI spent my waiting time usefully.It gave me fastest service.It gave me multi lingual support.I got prebooked from its web baby.I got pre con�rmation sms by its app baby.

It reduced my stress level.It made me error & mistake free.It increased my customer support e�eciency.It has really increased my acknowledgements.It reduced my work pressure to 0.It has eased me in completion of the tasks.It helped me motivate on large scale.

It increased my sales & cross Sales.It have expanded our customer loyalty.It increased our sta�’s productivity.It helped me reduce my man power & its allocation.It increased the accuracy of our strategies.It gave ROI from our Customer Support Sta� �nally.

Customer Employees ManagementMANY REASONS TO

THANKME

Thanks My KIO

KIO serving Location

CustomersEmployees

Managment70%

20%10%

Page 3

Tasheel

Dubai Customs

Fujairah CourtsFujairah Courts

Fujairah Courts

Fujairah Courts

Dubai Customs

Tasheel

Tasheel

Tasheel

QNB

QNB

Location Machine Desk Service Tickets Avg . WT Avg . ST Service % Acceptable WT Acceptable ST Exceeds Acpt . WT

Exceeds Acpt . ST

MyLaptop EPC counter 1 Inspection 304 00:20:49 00:31:08 100.00 % 00:10:00 00:15:00 170 204

Total 304 00:20:49 00:31:08 100% 170 204

counter 2 Inspection 116 00:41:04 00:52:51 100.00 % 00:10:00 00:15:00 60 64

Total 116 00:41:04 00:52:51 100% 60 64

counter 3 Inspection 254 00:09:34 00:13:50 100.00 % 00:10:00 00:15:00 90 81

Total 254 00:09:34 00:13:50 100% 90 81

Total 674 00:20:04 00:28:21 320 349

kio counter 1 Inspection 304 00:20:49 00:31:08 100.00 % 00:10:00 00:10:00 0 0

Total 304 00:20:49 00:31:08 100% 0 0

counter 2 Inspection 116 00:41:04 00:52:51 100.00 % 00:10:00 00:10:00 0 0

Total 116 00:41:04 00:52:51 100% 0 0

counter 3 Inspection 254 00:09:34 00:13:50 100.00 % 00:10:00 00:10:00 0 0

Total 254 00:09:34 00:13:50 100% 0 0

Total 674 00:20:04 00:28:21 0 0

Total 1348 00:20:04 00:28:21

Report Name : Desk Services Summary

Category : Activity

Date: 25 Apr, 2012

From : 01 Nov, 2010 To : 30 Nov, 2010

KIO Dashboard

KIO SMS

KIO PalmKIO Reporter

KIO Web KIO Sync

KIO Caller

QMS

Intangible SolutionsKIO

Kio Web:

Helps to get tickets online.Users can pre book the tickets from their home or o�ce.Prior booking facility in language of own choice.Manage logs of client tickets with time.VIP Customer Management.Central web based con�guration.Online monitoring System.Email function for high volume of customer.

Kio Dash Board:

Provides the details of logs in real time.Generates reports from dashboard.Manage Prior Bookings from Dashboard.Allow rights of tickets to be served daily.Check tickets served in languages daily.Graphical & Grid View of details.Manage SMS from single location.Complete statistical queries.Filtration of statistics by day & time period.

Kio Palm:

Helps to get tickets on mobile app.Users can pre book the tickets from their home or o�ce.Prior booking facility in language of own choice.Manages logs of client tickets of all time.SMS on mobile for tickets served.VIP Customer management.

Kio SMS:

Get SMS on mobile of tickets served.Get SMS on mobile for your ticket number.Appointment reservation by SMS.

Kio Caller:

Voice calling & Signaling in the same system.

Kio Reporter:

Various reports on your screen.Customer calling, Closing & Priority Handling reports.Waiting list, Change of Service, etc. reports.Complete statistical queries report.

Kio Sync:

Integrates with your existing ERP & other softwares.Easy to share data vice versa with your existing systems.100% platform independent,web

based,mobile compatible.

Page 4

Tangible SolutionsKIO

KIO Feeds

KIO Display LAN

KIO Gateway

KIO Caller

Kio Dispenser:

Ticket dispenser & advertisement.Screen & Ticket Editor.Full Supervision & better planning.Light Weight with low operation Cost.Dispense the ticket in multi language.

Kio Feeds:

Helps customer to provide feedback.Helps customers to give feedback on counter.Feedback from main counter option available.Statistics of reviews based on employee.

Kio Caller

Repeat a call by the terminal.Transfer a call by the terminal.close the client.Put client in waiting list.

Kio Display:

Main display of all queues suitable for waiting room.Queue Display with video simultane-ously.Counter display for new called number.Wall desk & multiple designs counter display units.Hanger mounting kits with multiple designs main display.

Page 5

Clientele Testaments

Esteemed Clients

Ministry of Labour, UAEMinistry of Justice, UAE

Dubai CustomsReal Estate Registration Directorate, Sharjah

Dibba Municipality, Al FujairahMohammed Bin Rashid Al Maktoum Humanitarian & Charity Est.

Beit Al Khair Society Sharjah Health Authority Ministry of Water & Environment, UAE

Page 6

Yousef Abbas Street, Nasr City Cairo.EgyptTel: 0020 22 2616189Email: innovate@innovatec.aeUrl: www.innovatec.ae

U A E - D u b a i

E g y p t - C a i r o

103. Cairo Street, Mohammad Bin Rashed Al Maktoum Humanitarian & Charity Bulding,Al Mamzar, p.o.Box 94335, Dubai, UAETel: +971- 4-2327341Fax: +971-4-2327342Email: innovate@innovatec.aeUrl: www.innovatec.ae

Page 7

Sales: sales@innovatec.aeSupport: support@innovatec.ae

Customer Care: cc@innovatec.ae