qquuaalliittyy mmaannuuaall - wordpress.comby reference to bs en 1090 the “execution class”...

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Fitz Fabrication & Design Ltd

Unit 3, Church Street East, Sunderland, SR1 2BB

QQUUAALLIITTYY MMAANNUUAALL

This Quality Manual has been issued by the Operations Director of Fitz Fabrication & Design

Ltd for use by all staff, suppliers, subcontractors, customers and / or regulatory bodies to whom

Fitz Fabrication & Design may be required to provide such information to

Date approved for issue: 2nd June 2014

Signed. Operations Director

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INTRODUCTION

Fitz Fabrication & Design is a Limited Company established in the year 2000.

Fitz Fabrication and Design is a steel fabrication company that manufactures, supplies

and installs a diverse range of products manufactured from mild steel, stainless steel and

aluminium.

By reference to BS EN 1090 the “Execution Class” specialised in is “EXC2”

Fitz Fabrication & Design has developed and implemented this Quality Manual and

associated procedures to document the company's business practices and to improve

quality and performance.

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Fitz Fabrication & Design’s Quality Management System

A Quality Management System can only be effective if it is fully documented and

followed by all personnel within the Company.

The Quality Management System is not just this Manual but a network of processes,

procedures and instructions that all employees are required to follow.

Fitz Fabrication & Design has three tiers in its system which are structured as follows:

Level 1: Quality Manual

Level 2: Procedures and instructions including Job sheets, Work Instructions,

Drawings, Specifications

Level 3: Forms, Checklists, Records etc.

Quality

Manual

Procedures and instructions

Forms, checklists, records

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INDEX

Section Title Page INTRODUCTION 2 & 3 1.0 SCOPE 6

1.1 General 6 1.2 Application 6

2.0 QUALITY MANUAL BASIS 6 3.0 TERMS AND DEFINITIONS 6 4.0 QUALITY MANAGEMENT SYSTEM 6 4.1 General Requirements 6 Process Flow Chart 7 4.2 Documentation Requirements 8 4.2.1 General 8 4.2.2 Quality Manual 8 4.2.3 Control of Documents 8 4.2.4 Control of Records 9 5.0 MANAGEMENT RESPONSIBILITY 9 9 5.1 Management Commitment 9 5.2 Customer Focus 9 5.3 Quality Policy 10 5.4 Planning 11 5.4.1 Quality Objectives 11 5.4.2 Quality Management System Planning 11 5.5 Responsibility, Authority and Communication 11 5.5.1 Responsibility and Authority 11 & 12 5.5.2 Management Representative 13 5.5.3 Internal Communication 13 5.6 Management Review 13 5.6.1 General 13 5.6.2 Review Input 13 5.6.3 Review Output 13 6.0 RESOURCE MANAGEMENT 14 6.1 Provision of Resources 14 6.2 Human Resources 14 6.2.1 General 14 6.2.2 Competence, Awareness and Training 14 6.3 Infrastructure 14 6.4 Work Environment 15 7.0 PRODUCT REALISATION 15 7.1 Planning of Product Realisation 15 7.2 Customer Related Processes 15 7.2.1 Determination of Requirements Related to the Product 15

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7.2.2 Review of Requirements Related to the Product 16 7.2.3 Customer Communication 16

Section Title Page 7.3 Design and Development 16 7.3.1 Design and Development Planning 16 7.3.2 Design and Development Inputs 16 7.3.3 Design and Development Outputs 17 7.3.4 Design and Development Review 17 7.3.5 Design and Development Verification 17 7.3.6 Design and Development Validation 17 7.3.7 Control of Design and Development Changes 17 7.4 Purchasing 18 7.4.1 Purchasing Processes 18 7.4.2 Purchasing Information 18 7.4.3 Verification of Purchased Product 18 7.5 Production and Service Provision 18 7.5.1 Control of Production and Service Provision 18

7.5.2 Validation of Processes for Production and Service Provision 19

7.5.3 Identification and Traceability 19 7.5.4 Preservation of Product 19 7.6 Control of Monitoring and Measuring Equipment 19 8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT 20 8.1 General 20 8.2 Monitoring and Measurement 20 8.2.1 Customer Satisfaction 20 8.2.2 Internal Audits 20 8.2.3 Monitoring and Measurement of Processes 21 8.2.4 Monitoring and Measurement of Product 21 8.3 Control of Nonconforming Product 21 8.4 Analysis of Data 22 8.5 Improvement 22 8.5.1 Continual Improvement 22 8.5.2 Corrective Action 22 8.5.3 Preventive Action 23 9.0 DOCUMENT HISTORY 24

APPENDIX A 25 General Procedures:

QMS 002 - Control of Documents QMS 003 - Control of Records QMS 004 - Management Review Meeting QMS 005 - Internal Audits QMS 006 - Control of Nonconforming Product QMS 007 - Corrective Actions QMS 008 - Preventive Actions APPENDIX B Personnel Responsibilities 26 & 27

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1.0 SCOPE 1.1 GENERAL

Fitz Fabrication and Design Limited specialise in general steel fabrication and sheet metal work including light structural steelwork.

1.2 APPLICATION

The quality management system satisfies the full requirements of ISO 9001:2008 2.0 QUALITY MANUAL BASIS This quality manual refers to requirements contained in the following documents:

ISO 9001:2008

3.0 TERMS AND DEFINITIONS As described in ISO 9001:2008 4.0 QUALITY MANAGEMENT SYSTEM 4.1 GENERAL REQUIREMENTS

Fitz Fabrication and Design Limited has established, documented and maintains a quality management system covering the requirements of ISO 9001:2008, in order to ensure that its products conform to customer requirements. The processes needed for the quality management system are identified on the attached process flow chart. The flow chart indicates the sequence and interaction of these processes. Each of these core processes has operational procedures which identify the resources and information needed to support and monitor these processes and to ensure that both the operation and control of these processes are effective. In addition Fitz Fabrication and Design Limited implement any actions necessary to achieve the required results and to ensure continual improvement of the quality management system.

FLOW CHART PROCESS

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SUPPORT PROCESSES

4.2 DOCUMENTATION REQUIREMENTS

Administration Financial Health and

Safety

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4.2.1 General

The quality management system documentation consists of: A statement of Fitz Fabrication and Design Limited quality policy and

objectives – see section 5.3. This quality manual. Documented procedures required by ISO 9001:2008 Associated forms, work instructions, and job sheets needed by Fitz

Fabrication and Design Limited to ensure the effective planning, operation and control of its processes.

Records to provide evidence of conformity to requirements and the effective

operation of the quality management system.

4.2.2 Quality Manual

The Administrative Director is responsible for establishing and maintaining the quality manual (this document). This quality manual includes: The scope of the quality management system (see section 1.1). References to all relevant documented procedures (see section 4.1). A description of the interaction between the processes of the quality

management system (see sections 4.1 and 7.0).

4.2.3 Control of Documents

Fitz Fabrication and Design Limited has established procedures to ensure all documents required by the quality management system are controlled The Administrative Director is responsible for maintaining master lists identifying current revision status of documents. The Administrative Director will generate, amend and issue the documents and is responsible for approving and re-approving the documents and for their distribution. The users receiving the documents are responsible for their proper use, and the removal of obsolete documents. The documented procedure details the following:

Approval of documents for adequacy prior to issue. Review and update of documents as necessary and re-approval. Identification of changes and current revision status of the documents. Availability of relevant versions of applicable documents at their points of

use. Ensuring documents remain legible and readily available. Ensuring that external documents are adequately identified and controlled. Prevention of obsolete documents from unintended use and identifying them

as “out of date” if they are to be retained for any specific purpose. Documents can be in any media, for example hard copies or electronic

media.

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4.2.4 Control of Records

Records needed to provide evidence of conformity to requirements and of the effective operation of the quality management system are maintained so as to be easily retrieved when required.

Documented procedures describe the actions carried out to ensure that records are identified, suitably corrected, stored and protected and are retrievable and disposed of after their retention period has expired. Records maintained through the electronic media are controlled as detailed in the relevant procedure so as to define the edit rights, access, back up, security of information, back up restoration etc.

5.0 MANAGEMENT RESPONSIBILITY 5.1 MANAGEMENT COMMITMENT

The Directors of Fitz Fabrication and Design Limited, demonstrate their commitment to the quality management system and to continually improve its effectiveness by the following means: By establishing the quality policy (see section 5.3). By ensuring that quality objectives are set and implemented (see section 5.4.1). By conducting management reviews (see section 5.6). By ensuring the availability of resources (see section 6.0). By communicating the importance of meeting customer, statutory and regulatory

requirements to all members of staff. 5.2 CUSTOMER FOCUS

The Directors of Fitz Fabrication and Design Limited are responsible for liaising with customers in order to determine their needs (see section 7.2.1) with the aim of achieving customer confidence in our ability to meeting their requirements. These needs are communicated to other members of staff at team meetings and are reviewed and revised with the customer as necessary (see section 7.2.3). Contract reviews and customer reviews, where appropriate, are conducted so as to ensure that customer satisfaction is increased (see sections 8.5.3 and 8.2.1).

5.3 QUALITY POLICY

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The overall objective of Fitz Fabrication and Design Limited is to achieve long-term profitability by providing steelwork, sheet metal work and associated products which conform to the requirements of our customers. The quality policy and objectives are as follows

Fitz Fabrication and Design Limited is a general steel fabricator that,

manufactures and installs a diverse range of products manufactured from mild

steel, stainless steel and aluminium. The Company objectives are centred on

producing products that meet the needs and expectations of our customers in all

respects of quality, cost, performance, safety and reliability.

To achieve these objectives a Quality Management System has been

implemented that satisfies the requirements of ISO 9001:2008 "Quality

management systems – Requirements". The QMS is maintained by a regular

series of internal audits, an annual management review and independent

external audits. As part of the review process detailed objectives and targets are

established and monitored at regular intervals.

Fitz Fabrication and Design Limited is committed to a policy of continuous

improvement in quality, service, cost and technology that will increase

efficiency and customer satisfaction. The Company demonstrates this

commitment by reviewing measurable Quality objectives, allocating suitably

qualified resources, developing employees through on-going education, training

and the identification of growth opportunities for individuals and by promoting

improvement programmes consistent with the Quality Policy.

Ultimate responsibility for this Policy within the Company remains with the

Administrative Director but all personnel have the authority to work within the

scope of their responsibilities to ensure that the Quality Management System

functions correctly.

Administrative Director A copy of this Quality Policy is displayed in the company premises and is available on request. The ongoing suitability of this Quality Policy is reviewed during the Quality Management Review Meetings (see section 5.6).

5.4 PLANNING

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5.4.1 Quality Objectives

In order to meet the objectives defined in our Quality Policy, measurable quality objectives have been established for all relevant functions within Fitz Fabrication and Design Limited. These are openly communicated to all staff and are reviewed at regular intervals. In addition the objectives are reviewed and revised at each of the Quality Management Review Meetings (see section 5.6).

5.4.2 Quality Management System Planning

Fitz Fabrication and Design Limited, have identified and defined the activities and resources needed to achieve the quality objectives and to meet customer requirements. This is detailed in the relevant department operational procedures and covers the following: The processes required by the quality management system. The realisation processes and resources needed to achieve the desired results. The verification processes including acceptance criteria and quality records

required. This planning ensures that organisation change is conducted in a controlled

manner and that the quality management system is maintained during such changes.

5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1 Responsibility and Authority

Fitz Fabrication and Design Limited organisational chart is detailed overleaf.

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Staffing Structure Fitz Fabrication & Design

June 2014

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Detailed responsibilities for directors, and all other employees are contained within Appendix B and related operational procedures.

5.5.2 Management Representative

Helen Fitzakerly is the Director who is responsible for managing, monitoring and coordinating the quality management systems. Helen Fitzakerly has authority and responsibility that includes: Ensuring that the processes needed for the quality management system are

established, implemented and maintained. Reporting to others on the performance of the quality management system

and any need for improvement. This is achieved by feedback during Internal Audits and as part of the Management Review Meetings.

Ensuring the promotion of awareness of customer requirements throughout

Fitz Fabrication and Design Limited by the issue of detailed, contract information and other customer requirements.

5.5.3 Internal Communication

Appropriate communication processes are established within Fitz Fabrication and Design Limited in order to ensure that communication takes place regarding the effectiveness of the quality management system. Such processes include the use of management led communication in work areas, team briefings, meetings, notice boards and electronic media, as appropriate.

5.6 MANAGEMENT REVIEW

5.6.1 General

To ensure that the Quality Management System operated by Fitz Fabrication and Design Limited is suitable, adequate and effective to the current quality policy, the system is subject to an ongoing programme of review. As a minimum Management Review meetings are called by the Administrative Director at least annually and are attended by the Operations Director and other relevant personnel.

5.6.2 Review Input

Subject matter for discussion shall be gathered from quality objectives, results of audits, customer feedback and complaints, action items from previous management reviews, together with the status of preventive and corrective actions and any other changes that could affect the Quality Management System.

5.6.3 Review Output

The Management Review meeting aims to produce outputs which will be used to improve the efficiency and effectiveness of the company’s processes. This also includes improvements of products related to customer requirements. Outputs include action points, revised performance objectives, any changes in resource needs and improvement proposals and objectives. All Review meetings will be documented and signed by the Administrative Director before distribution to all participants for action. Records will be maintained of the Review Meeting and will be reviewed to ensure that the appropriate actions have been implemented and are efficient.

6.0 RESOURCE MANAGEMENT

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6.1 PROVISION OF RESOURCES

Fitz Fabrication and Design Limited ensures that it implements the processes described within this quality management system and continues to improve the system. Fitz Fabrication and Design Limited determines and ensures that adequate resources are provided in a timely manner so as to meet and continue to meet, and where possible, to exceed customer requirements and expectations.

6.2 HUMAN RESOURCE

6.2.1 General

Fitz Fabrication and Design Limited selects and assigns personnel to ensure that those performing work and who have responsibilities defined in the quality management system are competent on the basis of their education, training, skills and experience.

6.2.2 Competence, Awareness and Training

The necessary competence of personnel performing work affecting quality is assessed by the Administrative Director. Any identified gaps or needs are actioned by providing appropriate training. The effectiveness of the actions taken is evaluated by monitoring the improvement in job/person match and by follow up reviews. Personnel are made aware of the relevance and importance of their activities to the achievement of the quality objectives and targets. Training is reviewed at the Quality Management Review Meeting (see section 5.6). Records are maintained in personnel files.

6.3 INFRASTRUCTURE

Fitz Fabrication and Design Limited, provides and maintains the infrastructure needed to ensure the conformity of products. These include:

(a) Offices, workshops and site facilities; (b) Process equipment, machinery and software; (c) Supporting services for handling, storage and delivery. (d) Suitable maintenance so as to ensure continuing process capability.

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6.4 WORK ENVIRONMENT

The work environment needed to achieve product conformity to requirements is determined and managed. These are guided by regulatory requirements and industry practises and considers:

Health and Safety conditions including the use of protective equipment. Working methods and ergonomics. Ambient working conditions such as heat, humidity, light, air flow, noise, vibration

etc. Work ethics such as office layout etc. to facilitate opportunities for involvement in

improving the realisation processes. 7.0 PRODUCT REALISATION 7.1 PLANNING OF PRODUCT REALISATION

Planning is needed before new products are manufactured or processes are implemented. This planning will include the determination of:

The quality objectives and requirements for the product. The required resources, documents and processes needed to make the product. The required verification, validation, monitoring, inspection and test activities

specific to the product and the acceptance criteria. The records needed to provide evidence that the realisation processes and resulting

product meet requirements. 7.2 CUSTOMER RELATED PROCESSES

7.2.1 Determination of Requirements Related to the Product

Fitz Fabrication and Design Limited has established and maintains a process for identifying customer requirements. The process considers:

The completeness of product requirements specified by the customer. Requirements not specified by the customer but necessary for fitness of

purpose. Obligations related to the product, including regulatory and legal

requirements. Customer requirements for siteworks, delivery and maintenance of the

product.

Additional requirements determined by Fitz Fabrication and Design Limited.

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7.2.2 Review of Requirements Related to the Product

Customer requirements, including any requested changes, are reviewed before a commitment to supply a product is provided to the customer, eg. prior to submission of a tender or acceptance of a contract or order, to ensure that:

Customer requirements are clearly defined for the product. Contract or order requirements differing from those previously expressed,

eg. in a tender or quotation, are resolved. Fitz Fabrication and Design Limited has the ability to meet the customer

requirements for the product.

Records of the results of reviews and subsequent follow up actions are produced. Where required the above requirements are confirmed to the customer by appropriate tender documentation and specification. If any customer changes are made, the relevant personnel are informed by the issue of revisions to the appropriate documentation.

7.2.3 Customer Communication

Fitz Fabrication and Design Limited has implemented effective customer communication and liaison so as to ensure that customer requirements are met as follows:

The Directors, Estimator, and Office Administrator, provide product

information, handle enquiries and produce quotations and tender submissions.

The Directors, Estimator and Office Administrator deal with orders or

contract handling and contract amendments together with any customer complaints.

7.3 DESIGN AND DEVELOPMENT

7.3.1 Design and Development Planning

Fitz Fabrication and Design Limited, plans and controls the design and development of its products so as to meet customer requirements and to comply with the relevant regulatory standards. Fitz Fabrication and Design Ltd carries out an element of product design itself, but also works to customer supplied designs, and will refer to a structural engineer if the design work required is out with its capabilities / knowledge For each contract a simple design plan is made which details:

The design and development stages.

The responsibilities and authorities for design and development.

The design plan is updated as the design process progresses.

7.3.2 Design and Development Inputs

All the requirements relating to the design process are identified, documented and reviewed for adequacy and suitability. For each contract consideration is given to:

Statutory and regulatory requirements, covering the design, testing and

manufacturing processes.

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Functional and performance requirements based on customers requirements. Other design requirements such as surface coating requirements. Where applicable, information from previously completed projects of a

similar nature.

Inputs are reviewed to ensure there is no conflict between the various requirements.

7.3.3 Design and Development Outputs

Design output may consist of sketches, cad drawings, structural engineer calculations and other information as identified in the design plan. Design output is approved by the Operations Director / Estimator before release to ensure that it:

Meets input requirements. Provides appropriate information for purchasing and production. Identifies any characteristics that are crucial to the safe and proper

functioning of the product.

7.3.4 Design and Development Review

At appropriate stages the design is reviewed as detailed in the design plan. Records of the review and any necessary actions are maintained.

7.3.5 Design and Development Verification

At appropriate stages if required the design output is verified as follows:

Design calculations are checked by an independent structural engineer. General arrangement drawings are checked by the person who supplied the

original design output information.

Other checks may be required as identified in the design plan.

7.3.6 Design and Development Validation

At the appropriate stage defined in the design plan, validation is carried out to ensure that the resulting product is capable of meeting the requirements for its intended use. This consists of comparison with steelwork provided for similar projects in the past. This validation is completed prior to the commencement of production. The validation checks are recorded on the design planning and review record.

7.3.7 Control of Design and Development Changes

Fitz Fabrication and Design Limited ensures that any design changes are reviewed, verified and validated, as appropriate and approved before implementation. Where required, the effects of the changes on any consistent parts or products already fabricated shall be evaluated and any necessary actions taken. Records of the results of the review of changes and any necessary actions are maintained.

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7.4 PURCHASING

7.4.1 Purchasing Process

Fitz Fabrication and Design Limited ensures that products or consumables, that are intended to be used in the manufacture of the product, conform to the specified purchase requirements by purchasing them from approved suppliers. Suppliers are evaluated and approved based on their ability to supply product in accordance with our requirements. This may be based on previous service records and experience, by formal assessment carried out by Fitz Fabrication and Design Limited, or by nomination by the customer. Suppliers shall only be re-evaluated after a period of 2 years has elapsed from last use depending on the intended use of the supplied product or service. Records of the results of evaluations and re-evaluations and any necessary actions arising from the evaluation are maintained by the company.

7.4.2 Purchasing Information

Purchase orders raised by Fitz Fabrication and Design Limited contain information clearly describing the product or service being ordered and includes where appropriate:

Any requirements for approval of the product, equipment or service. Any quality management system requirements such as certificates of

conformity or inspection records required.

All purchase orders are reviewed and approved for the adequacy of specified purchase requirements prior to their release to the supplier.

7.4.3 Verification of Purchased Product

Fitz Fabrication and Design Limited undertakes inspection or other activities to ensure that the purchased product meets the specified purchase requirements, prior to acceptance.

7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 Control of Production and Service Provision

In order to ensure proper control of all operations involved in the provision of the product, Fitz Fabrication and Design Limited utilise the following controls, where appropriate:

The availability of information that describes the characteristics of the

product, eg. fabrication drawings, cutting lists, etc. The availability of work instructions, eg. welding procedure specifications,

etc. Use of suitable equipment, eg. welding machines, tacking jigs, etc. Availability and use of monitoring and measuring devices, eg. tapes,

thickness meters. Monitoring and measurement by all staff. Implementation of release, delivery and post delivery activities, eg. final

release inspection, site handover etc.

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7.5.2 Validation of Processes for Production and Service Provision

Where the resulting output of any of the production and service provision processes cannot be verified by subsequent monitoring or measurement then the process is validated by the most appropriate process, as follows:

Approval of equipment and qualification of personnel, eg. welder

qualifications and welding plant validation. Use of specific methods and procedures, eg. welding procedure

specifications. Defined criteria for review and approval of the processes.

In all cases the need for appropriate records and re-validation will be considered such that the validation process demonstrates the ability of these production processes to achieve the planned results.

7.5.3 Identification and Traceability

Fitz Fabrication and Design Limited identifies all items of product, including sub-assemblies throughout all stages of production by marking as appropriate. Inspection stickers and location are used to identify the product status with respect to monitoring and measurement requirements. Where traceability is required Fitz Fabrication and Design Limited has established processes to trace and record all items of steelwork to their material test certificates via their manufacturers cast numbers.

7.5.4 Preservation of Product

Fitz Fabrication and Design Limited ensures the conformity of the product by preventing any damage to any consumables or components being incorporated into the product, to the unique identification mark and to the product itself whilst it is manufactured, inspected, tested, packaged, delivered and erected. This also applies to the consumables and components being incorporated into the product, as well as work in progress and finished goods.

7.6 CONTROL OF MONITORING AND MEASURING EQUIPMENT

Fitz Fabrication and Design Limited has determined the monitoring and measurement to be undertaken and the monitoring and measuring devices needed to provide evidence of conformity of product to the required standard. Inspection processes are carried out as required by the contract specification in accordance with relevant British and International Standards at the appropriate manufacturing stage. In order to ensure valid results are obtained the measuring equipment is:

Calibrated or verified at specified intervals, or prior to use against measurable

standards traceable to national or international standards where required. Where no such standards exist, the basis used for calibration or verification shall be recorded.

Adjusted or re-adjusted as necessary. Identified to enable the calibration status to be determined. Safeguarded from adjustments that would invalidate the measurement result. Protected from damage and deterioration during handling maintenance and storage.

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Where measuring equipment is found not to conform to requirements the previous measuring results are assessed and recorded for validity and appropriate action taken on any equipment or product affected. Calibration and validation records are maintained.

8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1 GENERAL

Fitz Fabrication and Design Limited has planned and implemented monitoring, measurement, analysis and improvement processes so as to:

Demonstrate conformity of the product by inspection and testing. Ensure conformity of the quality management system by internal audits, external

audits and by management review. Continually improve the effectiveness of the quality management system by

analysis of nonconformities and trends and customer complaints and by implementation of improvement initiatives.

The above processes are reviewed as part of the Quality System Management Review (see section 5.6).

8.2 MONITORING AND MEASUREMENT

8.2.1 Customer Satisfaction

Fitz Fabrication and Design Limited reviews customer related information so as to measure and monitor customer satisfaction. This information is obtained during meetings with customers, from feedback on service performance and from analysis of customer complaints. Appropriate action is decided, based upon the reviews conducted, so as to ensure that the levels of customer satisfaction are as high as reasonably possible. Review of the customer perception as to whether Fitz Fabrication and Design Limited has met their requirements is undertaken as part of the Quality System Management Review (see section 5.6).

8.2.2 Internal Audits

Fitz Fabrication and Design Limited has established a process for performing objective audits of its quality management system in order to determine if the system has been effectively implemented and maintained and conforms to ISO 9001:2008. In addition audits may be carried out to identify any potential opportunities for improvement. Fitz Fabrication and Design Limited audit process, including the schedule, is based on the status and importance of the activities, areas or items to be audited and the results of previous audits. The detailed documented procedure for internal audit covers the audit scope, frequency and methodologies, as well as the responsibilities, requirements for conducting audits, recording and reporting. Audits are performed by personnel other than those who perform the work being audited.

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Following each audit, the results are recorded and brought to the attention of the relevant person. Any non-conformity will be actioned promptly and the activity re-audited as appropriate. Records of audit, actions and verification will be maintained. The results of audits will be discussed at the Quality Management Review Meeting to ensure that the quality management system is effectively implemented and maintained.

8.2.3 Monitoring and Measurement of Processes

Fitz Fabrication and Design Limited monitors and, where applicable, measures the quality management system processes by the use of internal audits and management review in order to demonstrate the ability of the processes to achieve the planned results. Where the planned results are not achieved, appropriate corrective action and correction are undertaken so as to ensure conformity of the product.

8.2.4 Monitoring and Measurement of Product

Fitz Fabrication and Design Limited monitors and measures the characteristics of the product to verify that the product requirements have been met. The project quality plan is used to define the appropriate stages of the product realisation process when monitoring and measurement will take place, together with the quality characteristics required. Records of the monitoring and measurement undertaken are maintained in order to provide evidence of conformity with the acceptance criteria and indicating the person(s) authorising release of the product. Product is not released to the customer until all the inspections have been carried out, unless approval is given by the Operations Directors. This may require the approval or concession of the customer.

8.3 CONTROL OF NONCONFORMING PRODUCT

Fitz Fabrication and Design Limited has developed and implemented detailed procedures to ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. These procedures detail the controls and related responsibilities and authorities for dealing with nonconforming product and covers material receipt, in-process inspection and final inspection and site handover. Nonconforming product is dealt with in one or more of the following ways:

By taking action to eliminate or repair the detected nonconformity. By taking action to preclude its original intended use or application, eg. by

scrapping the item or returning it to the supplier.

Records are kept of all nonconformities found and any subsequent actions taken, including outcomes Any nonconforming product that has been corrected will be subject to re-verification to demonstrate conformity to the requirements.

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Any nonconforming product delivered to site will be rectified and re-inspected, either on site or returned to the workshop, depending on the nature of the nonconformity, so as to ensure that the final product conforms to requirements.

8.4 ANALYSIS OF DATA

Fitz Fabrication and Design Limited determines, collects and analyses appropriate data in order to demonstrate the suitability and effectiveness of the quality management system. Analysis of data is obtained from:

Customer complaints and satisfaction measures. Nonconformity reports. Performance of suppliers.

The analysis of data is also used to evaluate where continual improvement of the effectiveness of the quality management system can be made and forms part of the Quality System Management Review (see section 5.6).

8.5 IMPROVEMENT

8.5.1 Continual Improvement

Fitz Fabrication and Design Limited has a system for ensuring continual improvement of the quality management system through:

The use and review of quality objectives and targets. The analysis of nonconformities, including, audit reports, corrective and

preventive actions. The analysis and review of customer complaints and levels of customer

satisfaction. Contract performance and review meetings.

8.5.2 Corrective Action

Fitz Fabrication and Design Limited ensures that appropriate and timely corrective action is taken whenever nonconformities are discovered in order to prevent reoccurrence. The actions taken are appropriate to the magnitude of the problem and commensurate with the risks involved. The procedure defines the requirements for:

Reviewing nonconformities (including customer complaints). Investigating the causes of nonconformance relating to the product, process

or service. Determining the corrective action needed to eliminate the cause of the

nonconformity. Implementing the corrective action. Recording the results of the action taken. Applying the required controls to ensure that the corrective action is

effective.

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8.5.3 Preventive Action

Fitz Fabrication and Design Limited maintains a system of determining potential causes of nonconformities and for implementing the necessary action in order to prevent their occurrence. Where appropriate, action is taken, based on consideration of costs, the likelihood of occurrence and the consequences of the potential nonconformity. The procedure details the requirements for:

Determining potential nonconformities and their causes. Evaluating the need for action to prevent occurrence of the nonconformity. Determining and implementing the action needed. Recording the results of the action taken. Applying the required controls to ensure that the preventive action is

effective.

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10.0 DOCUMENT HISTORY

ISSUE DATE COMMENTS BY APPROVED

1 2/6/14 Original Issue HEF

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APPENDIX A

General Procedures: QMS 002 - Control of Documents

QMS 003 - Control of Records QMS 004 - Management Review Meeting QMS 005 - Internal Audits QMS 006 - Control of Nonconforming Product QMS 007 - Corrective Actions QMS 008 - Preventive Actions

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APPENDIX B

Personnel Responsibilities

1. Operations Director

The Operations Director is responsible for the overall day to day management of

production at Fitz Fabrication & Design. He is responsible for the overall and final

success of all contracts undertaken, for providing guidance on all major issues and for

ensuring that all products and services are produced and delivered to the highest

possible level.

In a Company the size of Fitz Fabrication & Design this is a very much a “hands on”

roll and the Operations Director supports all staff as the need arises.

The Operations Director is specifically responsible for:

Supervising the day to day running of Fitz Fabrication & Design

The overall progress of work

Approving changes to specifications / method of manufacture

Approving changes to agreed time schedules.

Welding & Quality inspections

2) Administrative Director

The Administrative Director is responsible for the overall day to day management of all

administrative functions within the company and has specific responsibility for:

Management of the Quality Management System

Purchasing

Financial Matters

Personnel

Health & Safety

3) Consultants

When an element of the company’s work falls outside the scope of its expertise the

Operations / Administrative Director will engage the services of a specialist consultant.

The two principal areas where this facility is currently used is in relation to welding and

structural design.

3.1 Responsible Welding Coordinator (RWC)

Jayne Taylor Whitticks of Magna Inspections has been appointed as Responsible

Welding Coordinator.

Jayne has the necessary qualifications, technical knowledge and experience to supervise

all welding activities within Fitz Fabrication & Design.

The RWC’s tasks shall include but not be limited to

Review of contractual/technical welding requirements

Ensuring welding personnel are appropriately qualified

Suitability of welding associated equipment

Development/qualification of welding procedures

Writing welding procedure specifications

QMS001

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3.2 Structural Engineer

Welsh & Baker has been appointed as the Structural Engineer to be used when the

technical knowledge needed for a project is beyond that available in house.

4) Health and Safety

The Administrative Director retains responsibility for the Company’s Health & Safety

Policy & Procedures. Helen holds the NEBOSH General Certificate and has a wealth of

experience in Health & Safety and therefore has the necessary qualifications, technical

knowledge and experience to advise on all matters relating to health and safety and act

as the Company’s competent person.