qad’s business process management richard day senior product manager, qad qad explore 2012
TRANSCRIPT
QAD’s Business Process Management
Richard DaySenior Product Manager, QAD
QAD Explore 2012
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The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.
Safe Harbor Statement
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• Session overview• What is BPM ?• QAD BPM overview• QAD BPM road map• Summary• Questions
Presentation Agenda
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• Challenges of the Effective Enterprise:- Process Visualization- Process Control- Process Measurement
• How QAD BPM can help?
Session Overview
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What is BPM?
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• The discipline of building, measuring and improving the efficiency and effectiveness of business processes within an Enterprise
• Three basic areas:- Business Process Visualization- Business Process Control- Business Process Measurement
What is Business Process Management?
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Traditional Systems
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• Processes hidden• No active monitoring• Difficult to manage• No task ownership• Difficult to adapt• Unaware of status
Traditional Application
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• Visualize your processes• Control & automate• Collect metrics• Improve process
agility• Facilitate optimization
BPM Systems
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Traditional Application
BPMS Application
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• Visibility- Document & Monitor your processes
• Control - Manage tasks and responsibility
• Measurement- Drive continuous improvement
Benefits
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New dimension of information helps you build
“The Effective Enterprise”
Move from traditional 2D to High Definition 3D
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QAD BPM Overview
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Process Maps
Operational Metrics
Alerts BPM
The Road To QAD BPM
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• Built using Progress OpenEdge BPM• Full featured solution• Provides solid foundation
QAD BPM - Foundation
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• QAD BPM embedded in QAD Enterprise Applications- Active maintenance license required
• Seamlessly integrated into QAD .Net UI• No QAD application changes • Out-of-the-box standard processes• Leverage existing application screens• Task delegation• Model existing QAD processes
- Focus on process control
QAD BPM Overview
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Visualization - Define Your Processes
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• Define task ownership• Link to QAD screens
Control - Document Tasks
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• Set priority & duration
• Include instructions
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• Monitor processes you own• Real-time process status• Process specific comments
Visualize/Control Your Processes
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Visualize your processes
Visualize/Control Your Processes
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• Your process To Do list• Drill to application screens• Take ownership of group tasks
Visualize/Control Your Tasks
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• Release task to group• Re-assign task• Complete task
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Direct access to application function, with context
Visualize/Control Your Tasks
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• Special screen for process managers- Access restricted using menu security
• Control task assignments- Re-assign tasks due to illness- Manage distribution of tasks for a role
• Visualize all processes- Track processes that are overdue- Track processes your are responsible for- Check the status of any process
• Define operational metrics for all processes
Visualize/Control All Tasks & Processes
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Actively monitor your critical processes
Define Operational Metrics
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• BPM is not a Process Map replacement- Process Maps cover high level module process- BPM focuses on visualization & control
• Additional BPM links on Process Maps- Relevant BPM process flow- My specific process tasks- My specific process instances- All process tasks- All process instances
BPM & Process Maps
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• Process templates available:- Item, Customer, Supplier Creation- Sales Order Credit Hold/Review
• Supported Versions- QAD Standard Edition, .Net 2.9.4- QAD Enterprise Edition 2011+
• Familiar QAD user experience• Improve process visibility & control• Deliver an “Effective Enterprise”
QAD BPM Early Adopter
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QAD BPM Road Map
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QAD BPM Road Map
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Existing QAD EA Processes New/Non QAD Processes
QAD BPM EAQAD processes onlyTailor to your business
QAD BPM LA/GAModel QAD Enterprise Application processesMeasure performance. Analyze metrics.New QAD processes available from the QAD Store
QAD BPMFreedom to model and build new processes with non QAD process steps
Business Process Automation
Business Process Measurement
Business Process Modelling
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• Early adopter phase- Started April 2012 - Restricted to 4 QAD processes
• Item, Customer & Supplier Create• Sales Order Credit Hold/Review
• Focus on visualization & control• Limited availability after early adopter
- Controlled roll out- Ensure customer success
QAD BPM EA
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• Limited/General availability• Process measurement
- Analyze process history- Enhanced process metrics- Drive process improvement
• QAD Store- New QAD processes available to download
• Model your QAD business processes
QAD BPM LA/GA
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Summary
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• The Effective Enterprise requires streamlined business processes
• Streamline your processes with QAD BPM • With QAD BPM, your processes can be:
- Visualized- Controlled- Measured
Summary
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• Interested in BPM- Talk to your Account Manager- Talk to/contact me
• Richard Day: [email protected]
• QAD BPM Demonstration- Today 4:15pm
Next Steps at Explore
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Richard [email protected]
Questions & Answers
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